Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 74
2017-07-05
Washington, DC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Specialized Loan Servicing services our mortgage. We pay a monthly escrow fee to SLS for " taxes and insurance, '' but SLS has failed to pay the taxes. We were required to pay the taxes ourselves, as well as the late fee incurred due to SLS 's failure to pay the taxes. I called to speka to SLS, thinking that it would agree to reimburse me for the costs I incurred. SLS says that is not how its does business -- instead, it will reduce the escrow amount that we would ordinarily pay. I asked to speak directly to the tax department and, once I got there, the tax person promptly dropped my call. <P/>In seeking to resolve this with SLS, I was pressured to not handle the call on speaker phone, and asked to identify anybody who was on the call. ( Nobody was in my office. ) I found this request to be odd. <P/>I am concerned that SLS has no intent on reimbursing me for the several thousand dollars that I was required to pay to the tax authorities. I am also concerned that SLS has a recording about this practice for people who call in, as if this is a routine practice for SLS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Newnan, GA
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: I am attempting to have a payoff amount quoted to me via either phone, or online. At this point I have been informed that this is impossible and that the only way I can obtain this pay off amount will be via regular mail. This is consumer fraud because as a customer who desires to pay the amount owed today, I must wait several days, possibly a week because their corporate office is located in Texas. In the meantime interest is accruing of which I still must pay while waiting for the payoff amount. This company needs to be informed that this type of consumer fraud and I believe irregularity which does not conform to the law stating as a consumer I should be able to obtain a payoff figure when I desire to pay off the amount owed and not have to wait.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
La Mirada, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-07-03
Crossings, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-30
New Smyrna, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-30
Chandler, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: A Loan wa s originated in 2006 with a Deed of Trust in the amount of {$240000.00} for a purchase in Arizona totaling {$350000.00}. The balance of the purchase was cash from the sale of a home in California. XXXX There was a " PrePayment Penalty '' if the loan was paid off within the first 12 months of {$90 00.00} ( 6 months interest ). The " PrePayment Penalty '' was recorded as a " Deed of Trust '' which should have been released after the XXXX payment. XXXX The loan payments are current with no additional charges. There is an attempt to sell the property. The " PrePayment De ed '' is still showing as a recorded lien. The company originating the loan is out of business, the first servicer is out of business but was purchased by a national bank. That bank transferred servicing to an active company. XXXX Bot h the servicing company and the bank which transferred the loan denies any responsibility to release the lien.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-30
Bremen, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: The purpose of this e-mail is to request your assistance with holding my mortgage company accountable for the unscrupulous practices with overcharging me for my mortgage payments/foreclosure charges. When my mortgage loan was transferred from XXXX XXXX XXXX to Specialized Loan Servicing ( SLS ) XX/XX/XXXX, I received my initial correspondence from SLS indicating that I was past due for three months ( XX/XX/XXXX., XX/XX/XXXX., XX/XX/XXXX ). I immediately faxed them copies of my canceled checks made payable to XXXX XXXX showing that those payments had been paid. From XX/XX/XXXX forward, I must have spoken with ten or more representatives with SLS trying to mire through the confusion of those three payments. I finally spoke with a rep. by the name of XXXX, who informed me that the copies of my payments were hidden in a folder and apparently the other reps. overlooked the copies. <P/>However, additional late statements continued after speaking with XXXX ; and I proceeded to explain to the other reps. that XXXX had located my copies, yet this did n't matter because they continued with the late notices for those three payments. Sometime around the XX/XX/XXXX, I received a letter from SLS 's attorney informing me that my property would be foreclosed if I did n't bring my loan current. At that time, I submitted to SLS 's attorney, copies of my three canceled checks indicating the outstanding amount had been paid to XXXX XXXX XXXX. Although I never received a response from their attorney, I did receive a letter from SLS stating they would review my records again, but I did n't receive anything from them regarding their review of my records. Now, they were alleging that I was nine months past due even though I had n't missed any payments with SLS A few days later, I received a final notice from their attorney stating they would foreclose on my property if I did n't submit a payment of {$8900.00} by XX/XX/XXXX. Upon receiving that letter, I phoned the mortgage company ( SLS ) pleading with them to give me time to secure an attorney, but I was told that even with an attorney, they would continue with the foreclosure. Therefore, I felt the only recourse would be to pay the {$8900.00} and later have an attorney work to resolve the matter and have my money recovered. As of XX/XX/XXXX, I have hired an attorney to help with recovering my money from this unscrupulous mortgage company. After making the payment, they then informed me they had not received the payment. I was panicking because I thought this was their way of trying to take my home even though I sent the payment. I was instructed to send a copy of my certified check proving that I had actually submitted the payment, and I did send the copy. I live in a suburb of XXXX, GA, and I mailed the payment to an XXXX address on a Saturday ; the postmaster informed me that the mail would arrive at the SLS address on the following Monday. It took them 8 days to receive the payment according to the XXXX at SLS. Later, I was informed that I should have wired the payment, but I was never told this by the rep. who gave me the mailing address for the payment. Please help me with holding these people accountable for the torture I 've endured by them. I am in the process of refinancing with another mortgage company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-29
Irvine, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was paid
Company Response: Closed with explanation
2017-06-29
Arvada, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-29
Newport Beach, CA
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-28
Rochester, NY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-27
IA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have a mortgage serviced by Specialized Loan Servicing ( SLS ). The mortgage includes a tax and insurance escrow. In XX/XX/XXXX, I received a tax delinquency notice from XXXX County, Iowa in the amount of {$1800.00} with respect to the property tax installment dueXX/XX/XXXX. This was curious to me, as the servicer was collecting funds to cover property taxes as part of my mortgage payment and responsible for properly remitting them to the taxing authority. Further, SLS ' account statements related to my mortgage indicate they remitted {$1800.00} to XXXX County inXX/XX/XXXX. I called SLS about the situation and they provided me with a number to fax the delinquency notice to and asked me to write my loan number at the top. I followed these directions and never heard back from SLS, and assumed that they had addressed the situation as they indicated they would upon receipt of this information. <P/>On XX/XX/XXXX, I received a tax sale notice from the XXXX County Treasuer relating to the property subject to the mortgage serviced by SLS. This alarmed and distressed me, and I went to the XXXX County Treasuer 's office onXX/XX/XXXX and redeemed the tax sale certificate for {$1900.00}. I took time off work to do this. <P/>I can not believe SLS ' handling of my escrow account and property taxes in this situation comports with RESPA or other applicable laws. I have no idea whether SLS actually remitted payment to the taxing authority in XXXX, but it was incumbent upon them to properly transmit the payment, and to confirm that it was correctly applied after I alerted them to the the delinquency notice. I demand a return of the {$1900.00} I spent to clear title to my property due to SLS ' incompetence and/or indifference, and reasonable compensation for my time wasted dealing with this unnecessary and stressful situation. <P/>I own several other properties serviced by other servicers ( XXXX XXXX, XXXX ), and have never experienced anything remotely approaching this level of ineptitude. Fortunately, I had the resources to immediately resolve the situation before losing my home to a tax sale for unpaid taxes the servicer was supposed to be paying. Not all borrowers would be so lucky.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-27
Chicago, IL
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-27
WA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: To Whom It May Concern : On XXXX/XXXX/XXXX my loan was transferred from XXXX XXXX to SLS as the new servicer, although XXXX XXXX still retains the rights to the loan. I continued to make my payments and have never missed a payment. I have attached cancelled checks to verify this being the case. On XXXX XXXX XXXX I was notified that a XXXX day late was filed by SLS onto my credit report, I called and talked to XXXX who found that they had misapplied my XXXX payment to my escrow account even though my account is impounded. She stated she could have this immediately corrected and filed a ticket to have this reversed. She assured me in would be completed no later than the XXXX of XXXX. On XXXX XXXX, I called back to SLS and was told by XXXX that the ticket had been completed and I would see a correction on my credit report on the XXXX XXXX, XXXX reporting. I explained to her this was not acceptable that I was in the process of trying to obtain a loan and that this erroneous late has now caused me harm. I asked her to have this corrected immediately. I was then contacted by the Office of the President who apparently handles complaints. I was told that they would send out a Mortgage Verification confirming that this had been corrected. On XXXX XXXX XXXX I received the Mortgage Verification that clearly shows me having a XXXX day late. This needs to be reversed immediately and SLS needs to assure me with written verification that this has been corrected. My credit score has plummeted by more than XXXX points and it has now caused me to be turned down for financing with my business. This has caused me irreparable harm and this company needs to be held accountable for their actions and failure to correct their errors. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Wa XXXX Loan # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-26
Ironbound, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-26
Concord, TN
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2017-06-26
Miami, FL
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-25
Fountainville, PA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-23
Tarzana, CA
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Complaint: I had a HELOC with Specialized Loan Servicing with a balance of approx. {$72000.00}. In XXXX of 2016 I mailed them a check for {$12000.00} to bring the balance to about {$60000.00}. They cashed my check. Shortly after I received a phone call from SLS asking me if I wanted to continue the interest only period and if I did I should overnight the one page letter they sent in the mail. I signed it and sent it in. This is where things went bad really fast. I called SLS when asking them what is my payment for the next month because the statement they had sent me was for the old balance. The first person I talked to said that my account was late. After insisting that it was n't and they had cashed my check I got transferred to executive services where the person I talked to on the phone assured me that everything was fine. For some reason SLS pulled the {$12000.00} out and put it in an " suspense account '' and the confusing thing is I got the uneasy feeling by the answers I was getting executive services did n't know either. Nevertheless, Executive services assured me that my account was in good standing and I was n't late. I asked what is my payment and they told me if I can remember correctly about {$360.00}. The next month I waited for my statement and it never came. I called SLS again and went through the same routine. The first person I talked to insisted that I was late! I asked to be transferred over to executive services and again they assured me that everything was alright and that I need not worry. Another month passed and the same thing happened. I was getting pretty upset, no statements being sent, waiting on the darn phone only to talk to someone insisting that I have n't made a payment yet they are cashing all my checks and I have no statements to actually tell me what my actual payment is. While this is going on they are reporting be as delinquent on my credit report. I have had this HELOC for 10 years and never been late. I check my account online and the math of what they were doing I would need to bring XXXX back from the dead to help me figure it out. I received in the mail a cancellation letter of the letter they asked me to overnight to them and they said that offer is no longer good and that I sign another one to send to them for extending the interest only period. It never said sign this paper and we will XXXX up your credit and make your account look like a bunch of monkeys got a hold of the computers in their billing dept. I sent a complaint to the BBB. The responses and new accounting look nothing like the ones I printed out online. It seems they are attempting to remedy this but the answers they give are just not true to what happened or what they did. I repeatedly responded to them to review the phone conversations I had with the billing dept and the executive services calls. They sent BBB a different list of subtractions and additions of fees for this and that during the 4-5 months I had been trying to get this issue fixed. Recently I had had enough and refinanced my house to get away with this shady company. I was supposed to have been sent a over payment back ( {$710.00} ) according to the latest response to BBB but none was ever given to me. I am currently looking to join a class action lawsuit if one is out there against the poor accounting and business practices performed by this company. This is a true case of one hand not knowing what the other is doing and it caused me a many sleepless nights. This company needs to either clean up its act or go out of business in my opinion.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Bloomfield, CA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Garrett Park, MD
Struggling to pay mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: We are selling our home with a short sale due to us being unable to make the payments any longer. We have two loans, primary through XXXX XXXX and HELOC through an investor being services by SLS ( Specialized Loan Services LLC ). Both XXXX and secondary lien holder have approved the short sale. XXXX has given us a deadline of XX/XX/XXXX to close the sale or they will begin foreclosure. However, SLS ( who do not own the loan but simply service it and get paid for it by the investor ) hs made everything possible to jeopardize the closing before the deadline. They have been very slow to provide documents needed for the closing, they have sent the wrong documents and despite daily calls from us and our realtor they refuse to meet the deadline for the closing. we feel they have been doing this intentionally because they get paid service fees for the loan and once the loan is closed they will no longer be paid. Their inaction is leading us to foreclosure and we feel we have done everything within our power to complete this short sale and avoid foreclosure. SLS is jeopardising this short sale, despite prior approval by all parties and we need your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Pacific Beach, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Tallahassee, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Charlotte, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Back in XXXX I filed a complaint against XXXX XXXX XXXX to get loan assistance. The case number is XXXX I was able to get a loan modification after I filed the complaint which started on XXXX XXXX 2017. The loan modification specified for me to make XXXX trial loan payments which decreased my payment to {$670.00}. The three trial payments were to be made XXXX XXXX XXXX XXXX and XXXX XXXX 2017. I just found out a week ago ( after making the first trial payment ) that my loan has been sold to Specialized Loan Servicing. Right now, Specialized Loan Servicing has no record of my loan modification. I spent over 9 months working with XXXX XXXX XXXX to get the loan modification approved and wrote to the CFPB and they ended up selling my mortgage loan. I am highly disappointed and upset that this happened. I spoke with several representatives at XXXX XXXX XXXX that advised me that I would not need to make any loan payments for my regular loan amount of {$810.00} while under the loan modification trial period. They advised me that the past due payments would go to the end of the loan once the trial period was over. I would like my trial loan modification to be transferred to the new loan under specialized loan servicing. The new loan account number is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-22
Addisleigh Park, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation