Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 47
2018-07-12
Oxford, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I have submitted a mortgage modification application on XX/XX/2018 but have been denied. The company sent back a short sale option which I declined. The servicer has put I house up for sale
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-12
CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Dear Sirs : My mortgage loan with XXXX XXXX was transferred to SLS ( Specialized Loan Servicing LLC ) on XX/XX/XXXX without my knowledge or authorization. I was paying XXXX XXXX {$1500.00} for years and never was behind on my escrow payments. My payment included {$240.00} towards my escrow every month and as I said, it always covered my yearly taxes and insurance, which have not changed at all in many years! Now, SLS is counting {$200.00} only towards the escrow at the same time as raising my mortgage payment by {$36.00} for a total payment of {$1500.00}. They are using the excuse that they are collecting for XXXX! I verified with a mortgage banker at XXXX XXXX and she also said what they are doing is illegal. I want my payments to go back to {$1500.00}. 32 with the escrow at {$240.00} ... If you look at it, by SLS not including {$32.00}. of my payment towards escrow and raising my payment by {$36.00}, they are illegally collecting a total of {$68.00} for their benefit!!
I do not trust them and certainly do not want to do business with them and unfortunately do not have any income at this time so I can't get a refinance with anyone else!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-11
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-10
Oceanside, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-10
San Diego, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-10
Staten Island, NY
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-09
LA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: so the name of the company is specialized loan servicing LLC. Account number is XXXX Account : XXXX.
So I am in Chapter XXXX Bankruptcy, but this Mortgage lender is not a part of it, My lawyer has already sent them a Written letter letting them be in contact with me to discuss anything.
When I login to the Website I get this message " XXXX Not Viewable The Account you have selected can not be updated or viewed at this time. Please Contact Customer Assistance with questions or further information at XXXX XXXX Account : XXXX Address : XXXX XXXX XXXX XXXX, LA XXXX Status : Bankruptcy " Even though I have been with this lender over a year, Never missed a payment and never late on a payment, And my lawyer has already written a letter giving them permission to allow access to all the information explaining they are not a part of the Bankruptcy.
What I want is to have access like I feel I should have to my information since this is my Mortgage and I have a right to all my information. Very poor Customer service also. Have been treated like I am in default with them and talked down to.
I Would like for them to apologize for treating me this way and most of all, I would like access to my account again.to
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-09
Worcester, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-09
Atlanta, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: Dear CFPB, These two mortgage companies reported false information on my credit reports.
XXXXXXXX XXXX and SPECIALIZED LOAN SERVICES.
I have NEVER done business with them.
I NEVER applied for a mortgage with them I have NEVER signed any documents with them.
I DO NOT OWE THEM them any money.
During the past year, I have sent a total of 6 letters to each of these two creditors and also 6 letters to all 3 credit bureaus asking them to review and delete the false reportings. And only XXXX removed XXXX XXXX from my report but not SPECIALIZED LOAN SERVICES.
At this time I am very upset and seeking legal action and support from your organization as these false reportings are causing me a world of troubles.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-06
Portage, OH
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-05
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-05
Baldwin, NY
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-05
Butler, NJ
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-05
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-04
Baldwin, NY
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-02
Norwalk, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-07-01
Lewisville, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I refinanced my home with XXXXXXXX XXXX XXXX, utilizing the HARP program to reduce the interest rate on my mortgage. Even before my first and only ) payment to XXXX XXXX XXXX, the loan was sold to XXXX XXXX. I have paid my monthly payment utilizing their online payment service ( at : XXXX ), on the first of every month. On XX/XX/2018, I was unable to connect to their webpage, to make my online payment, and finally made my payment over the phone. In late XX/XX/2018, I was notified by mail that my loan was sold to Specialized Loan Servicing, LLC ( SLS ). The problem of not being able to submit my loan payment online occurred again on XX/XX/2018. I made the payment over the phone again, and registered on the new website ( XXXX XXXX XXXX ), as directed by their customer service department , who assured me that this would solve the reoccurring problem. On XX/XX/2018, I experienced the same problem of not being able connect to their website to make my payment. Because it is Sunday, there is no customer support to process my payment. Unless their website magically starts working today, I will have to pay on XX/XX/2018, and pay 30 years interest on the one day late payment resulting from their incompetence ( or unethical practices ). I have read MANY posts, by customers complaining about the unethical practices associated with misapplication of principal payments, where a customer paid monies in excess to be applied to their principal balance on the the transaction date, to reduce their payoff amount/term, by avoiding compounded interest on the principal payment amount for the remaining term of the loan. I have read about unethical foreclosure practices, and poor or incompetent customer service practices as well. I have paid {$45.00} in excess of my minimum payment ( to principal ), on time, every month. And fully expect that this money is being immediately applied to my principal balance, and it is reducing my principal balance, and loan term in accordance with ethical finance practices, according to the good faith expectations of myself, and all applicable regulatory agencies. I have extremely low confidence in this, based on the number of complaints I see online, and my personal experience over the last few months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-30
SC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: SLS continues to send people to my home with unsolicited information. I've asked them ( via email ), to STOP this behavior because of my illness, and it makes me extremely PARANOID when folks come to my home without an invitation.
Complaint XXXX - was sent on this forum on XX/XX/2018 requesting that they be notified that Trespassing on my property is considered unlawful and dangerous to all involved. At this time, I feel the FBI should be contacted, because I'm in fear for the Safety of my family and myself.
They went to the neighbor 's house and told them that, I was late on my mortgage ; therefore, they were needing to take pictures from the neighbor 's yard. I'm not sure what can be done, but I owe SLS NOTHING!! and I can't help but feel that, this is not something a company should practice. Scare tactics never have a positive ending. I can't even open my Blinds, because I fell that someone is always outside my window. PLEASE HELP!!! SHOULD I REPORT THIS TO THE FBI?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-28
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-28
Jupiter, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: In all my years as a consumer, I have NEVER BEEN AS DISGUSTED and FURIOUS with a company as I am with Specialized Loan Servicing, XXXX XXXX, Colorado XXXX. This is NOT a company of my choosing and I have been FORCED to work with them since they acquired my HELOC loan sometime about XX/XX/2017. My primary HELOC loan was established about 10 years ago with XXXX XXXX. During my entire time with XXXX XXXX who issued the original HELOC loan, I had NEVER made a single late payment and had NEVER had a single negative issue. They issued me the HELOC in a professional manner and I paid in a completely flawless, timely, financially responsible manner.
XXXX became XXXX XXXXXXXX XXXX here in Florida and our relationship regarding my HELOC loan continued to be handled by the bank and myself in a highly professional manner with me NEVER MAKING A SINGLE LATE PAYMENT. As is the case with many banking establishments, my HELOC loan started getting TRANSFERRED from one lender to another with 3 or 4 lenders taking possession of the loan in the span of a very few months. It got to the point that as a borrower, I had NO IDEA who I was making payments to!
About XX/XX/2017, Specialized Loan Servicing LLC ( SLS ) whose home base is in XXXX XXXX, Colorado took control of my HELOC loan. I do not know the exact date because I did not receive any direct contact from SLS either by mail, e-mail or phone advising me of the change. Knowing that I had an outstanding HELOC loan, I had to perform my own search to find out who controlled my HELOC loan. When I found out it was SLS, I IMMEDIATELY called them.
SLS claimed to have sent me mail introducing themselves, but I NEVER received any such mail. I tried to establish a payment schedule with them but they said they could NOT do so even though I was willing to continue making my monthly payments as I had done for years without a single late payment.
It took me MANY MORE phone calls for me to finally find out that my HELOC loan had " matured '' and that SLS would NOT accept my payments that I was willing to continue paying. They REFUSED my payments and said I had to supply them new information directly with them to qualify for a new HELOC loan which they would control.
Over the next few months I supplied EVERYTHING, and I mean EVERYTHING that they asked for! I was assigned an agent with their company whose name was " XXXX. '' XXXX NEVER ONCE has ever spoken to me on the phone or via any written communication! Over the course of the next 5-6 months I spoke to many, at least a dozen or more SLS phone representatives and always got a different person requiring me to tell them my tediously lengthy story each time. Each time the representative would not be able to help me and I asked for a supervisor. Not a single phone representative ever put me through to a supervisor even though I would demand to speak to one. The representative would always say that " a supervisor will call you back within 24-48 hours. '' Over my MANY months of TOTAL FRUSTRATION, I have NEVER, NOT ONCE, spoken to a supervisor nor have I ever been able to speak to my assigned agent, XXXX! Not a single supervisor '' or XXXX has ever called me back!
As I said, over the many months of being TORTURED like this, I was required to send more and more documentation in for an approval for a new HELOC loan with SLS. Each time I sent what they requested me send to them and each time they would answer back that my application was " INCOMPLETE! '' Each time I would call the company to find out why they still considered my application " incomplete '' and each time I received a different, unacceptable response to me. I still had not heard back from XXXX who was the specific agent assigned to my case. To this day, I have still not spoken to XXXX or to a supervisor!
Finally, about 3 weeks ago, after me contacting SLS an untold number of times over a 5-6 month period, I got a recorded responses saying my application was COMPLETE and another message saying my application APPROVED! '' I was told I would be contacted shortly to sign a new agreement. I waited about 2 weeks and did not hear back from SLS about my new payment agreement and a new schedule to pay my HELOC on a monthly basis.
I called SLS again and this time to my horror and disbelief, a recorded message said my application was " DENIED! '' I was shocked! How could this be happening? After months of their TORTUROUS TREATMENT OF ME, I was finally " APPROVED '' and then 2 weeks later I get a message saying I was " DENIED! '' I thought it was IMPOSSIBLE so I called SLS yet again.
Another different agent ( NOT XXXX ) told me that my application was DENIED because it was NOT COMPLETE and it was therefore " NEVER EVALUATED! '' I couldn't believe it! Even after I was told my application was COMPLETE and APPROVED, now SLS was saying my application was NOT EVEN EVALUATED and therefore DENIED because they claimed I had not sent all the information they requested even after they CONFIRMED that they had received all the required information from me and that my application was complete and approved! By now, SLS has driven me to an emotional state of complete FRUSTRATION and DESPAIR!
But the horror does not stop there. Over the last 12 months my FICO Score has been between about 730-780. I just learned 2 days ago that, WITHOUT A SINGLE LATE PAYMENT OR DEROGATORY MARK, my FICO SCORE has dropped precipitously to XXXX. A bank that I have done business with as a medical doctor with ( I have an excellent income ) lowered my credit line by {$22000.00}. Obviously, these Draconian changes in my FICO Credit Score and the lowering of my well-established credit line by {$22000.00} could only be caused by SLS reporting me delinquent to the credit bureaus! I have done EVERYTHING IN MY POWER to transfer my 100 % always paid-on-time HELOC loan from the initial lender to the new company, SLS, which is now in control of my HELOC loan and now apparently IN CONTROL OF DESTROYING MY CREDIT WORTHINESS! I, am FURIOUS and COMPLETELY AT MY WITS END!
I am hereby officially reporting the ABUSE that SLS has put me through to the Consumer Financial Protection Bureau. I will also be filing a formal complaint with the Better Business Bureau and the Florida and Colorado Attorney General Offices. It almost seems that SLS has purposely gone out of its way to make it appear that I am defaulting on a loan which I AM NOT! I have the ability to pay my monthly payments on time and have ALWAYS DONE SO! SLS 's actions against me are ABHORRENT and DESPICABLE and they MUST BE HELD ACCOUNTABLE AND HOPEFULLY PUNISHED for their HEINOUS BUSINESS PRACTICES!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-27
Traver, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XXXX who is not doing anything they are sued for taking people home fulse foreclosure everything they do is only a road to take people home.
I get hundreds adds every month lazy unsuccessful real state agents cricket attorneys who want to pay cash for my home its stressfull I hate checking mail my XXXX XXXX is constantly high
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-27
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My name is XXXX XXXX and my wife XXXX and I have an account with Specialized Loan Servicing for our townhouse in XXXXXXXX XXXX XXXX. I have been paying our mortgage on time diligently for the past XXXX or XXXX years with SLS and never had a notice or complaint from them until recently. SLS sent me an option to choose to receive paper bills and I opted for it this XX/XX/2018. I got a notice from SLS this month XX/XX/2018 that I have an outstanding late unpaid balance of {$1500.00}. I was shocked to get this notice and so I called them on the phone but was not given a clear answer as to where this unpaid balance came to be. I called XXXX or XXXX times and I was given different answers each time. I requested for a supervisor and they told me that a supervisor will call me back and explain to me what the problem is. But no supervisor has ever called me back. Twice I requested for a supervisor call back and did not received any call back. I am willing to pay this amount if SLS can explain to me in writing where this unpaid balance came to be. My concern is if I pay this blindly then how do I know that I will not get another notice from SLS about another made up unpaid balance in my account. Please help us resolve this problem with Specialized Loan Servicing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-27
Five Points, NC
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Threatened to sue you for very old debt
Complaint: On XX/XX/XXXX, I was informed that XXXX XXXX XXXX XXXX will have ownership of an unjustified debt that they claim I owe them. They never furnished me any documents from the original lender and assignees of the history and proof that they can collect on time-barred debt under the PA Statue of Limitations and FDCPA. I forwarded a debt validation within the 30 day period and both companies failed to respond within the time frame allowed under the Fair Debt Collection Practices Act. To date, I never contacted nor authorized XXXX XXXX XXXX XXXX nor Specialized Loan Servicing to pursue and force me into foreclosure when they can not fully, accurately, verify the debt in detail and all of the history of the alleged debt accusation. They have informed me via letter that thy are going to proceed with foreclosure actions should I not pay the entire amount owed within 15 days..normally a consumer under the FDCPA is given 30 days. This is another violation. In conclusion I never received a copy of the judgment against me.
XXXX XXXX XXXX XXXX XXXX XXXX is an assignee who can not produce any information referencing collecting on time-barred debt in PA nor furnishing documentation giving them authorization from the original creditor ( XXXX XXXX ) that they are the note holder and authorized to collect on a debt that was charged off. XXXX, XXXX XXXX, Specialized Loan Servicing , XXXX XXXX XXXX XXXX, XXXX has violated FDCPA by not responding to my debt validation letter within 30 days under the FDCPA and The Law Firm ( while ignoring my concerns addressing the FDCPA ) contuie to forward me letters stated that I must pay an inflated debt with 15 days being XX/XX/XXXX or they will proceed to foreclose. From my understanding of the FDCPA a consumer is given 30 days notice. Secondly, the letter from the Law Firm is confusing and misleading by stating information referencing foreclosure.
Please note others who are complaining about being forced into foreclosure with any remedy to justify a debt that was charged off. Please view : XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-26
Lk Buena Vis, FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: Our loan has been paid off to Specialized Loan Servicing, XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX, CO-XXXX Tel : XXXX and my loan account number : XXXX. The principal was paid of on XX/XX/2018 and escrow amount as per statement is {$1800.00} and but they mailed the check of {$1100.00} thereby shorting to the amount of {$730.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-06-25
Evergreen, CO
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation