Specialized Loan Servicing LLC

2015-04-16

Glendora, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-16

Sacramento, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-04-16

Dulac, LA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-04-16

Chula Vista, CA

Taking/threatening an illegal action

Debt collection: Mortgage

Seized/Attempted to seize property
Complaint: My account was reassigned to this company effective XXXX 2015. When I XXXX received their bill notice, it stated I was 90 days over due. When I phoned & spoke with a person, I informed them that my account was just reassigned as of this month. They kept telling me I was 90 days behind. I paid the balance on XXXX, and I recently received a bill with an outstanding balance and added charges. A person arrived to my residence today, XXXX & handed me a note to call mortgage company. It was the wrong mortgage company. He started to take pictures of my residence. This debt collection company is acting as if I have not paid the balance due. They have initiated steps towards a " foreclosure '' on my residence.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-04-15

San Diego, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-15

Anaheim, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I was placed on XXXX by my Doctor. My employer fought the claim and stopped paying me. I no longer could make my mortgage payment. I continued working with the lender ( Specialized Loan Services ) on trying to get a modification. I had to submit my RMA at least XXXX different times along with fresh documents because my income would change or the old documents would expire. We did this for approximately 2 + years when I finally won my claim and was medically retired and a week later I was hired full time as a XXXX. I then submitted another RMA and documents in the fall of XX/XX/XXXX. There were a few hangups and more documents needed to be refreshed, but finally on XX/XX/XXXX I spoke with them and was assured that all my documents were in and my modification was at underwriting and there would be a decision with 30 days, I believe. I was told that there was no sale date but the house was in foreclosure. On XX/XX/XXXX, I took my family for a much needed vacation to Hawaii. We were in Hawaii for 9 days and returned on the XXXX of XXXX. Just prior to returning home, my friend notified me that he went by the house and there was a notice on the door stating that there was a sale date for foreclosure of XX/XX/XXXX. At no time was I notified that the loan modification was denied. I received no phone calls between XXXX XXXX and the time I got home on the XXXX, which I thought was odd because they called me every 5-7 days like clockwork. I call the mortgage company and spoke with a representative and asked what was going on. They stated that our modification was denied on or around the XXXX of XXXX and that I was notified via XXXX. I never received anything in writing stating any such thing. I then asked the rep to look back into her computer to see the XXXX XXXX conversation, which she did and noted that I was indeed told that my documents were all in and that it was at underwriting. She then went on to say that they denied it because I did not have all my documents in. They needed a profit and Loss for a pool cleaning company I had prior. I had notified them earlier about no longer owning the pool service and prior to XXXX XXXX was told to send something in writing explaining that I no longer owned it. I had emailed in the letter explaining why I no longer needed to send in the P & L and later told all my doc 's were in. When I told the representative that they already had the letter, she noted it in the computer and said something to the effect " Oh my XXXX, I 'm so sorry. I do n't know what the problem is then. She told me there was nothing I could do that the sale date was set. I then spoke to a real estate buddy of mine and he suggested I give him power to talk on my behalf and we try to stop the foreclosure by submitting a short sale. Needless to say we were not able to stop the sale of my home for 15 years. It was sold out from under me, the whole time I thought I had a loan modification in the works. My wife and I not knowing what to do, panicked and thought we would be kicked out of our house and have no place to live, found a place to rent and took " Cash for Keys '' from the " Investment Group '' that bought my home. It 's been 2 months and I 'm still spinning as to how this could happen. I 've had numerous people tell me they violated Dodd-Frank laws etc. This was just an unbelievable experience. After working with them for so long and then finally getting financially sound where I could actually afford to pay my mortgage or work something out, they put me on a wild goose chase then stole my home out from under me! I 've contacted attorneys, but am a little leery of diving into that mess. Another buddy of mine told me to contact your website and file a complaint.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-15

Northridge, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-14

MA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: XXXXXXXXFrom : XXXX MA XXXXXXXXLoan # XXXXXXXXTo CFPBRE Home Affordable Modification Program andEscrow Account associated with Home Affordable Modification Agreement with SLS : SLS XXXX XXXX XXXX XXXX XXXX XXXX CO XXXXXXXXFax XXXXXXXXTo whomever it may concern,1st complain : Endorsed by SLS Home Affordable Modification Agreement. Please be advised that our Home Affordable Modification Program was approved by SLS on XXXX XXXX, XXXX, and Agreement was signed by both of us, me and my wife XXXX XXXX, and was submitted for endorsement on XXXX XXXX XXXX to SLS. To this day, after several written and verbal-by-phone requests, the XXXX did not provide signed/stamped and returned above mentioned agreement. SLS faxed unendorsed Agreement twice on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. No explanation was provided as why the signed agreement was not returned. This endorsed by SLS agreement is needs to complete our application to modify second mortgage with XXXX. 2nd complain : Escrow Balance. Per Home Affordable Agreement Modification offer issue on XXXX XXXX XXXX by SLS, we were required to make a P & I payment along with escrow payment for real estate taxes and homeowner insurance. We were requested to make " trial '' payments before permanent modification could have been granted. Trial payments for the first time that we were making mortgage payments to SLS had to include escrow for real estate taxes and homeowners insurance. When the trial payment started on XXXX XXXX XXXX, there was no outstanding balance to town of XXXX for real estate taxes, and home owner insurance was paid in full for period XXXX/XXXX/XXXX to XXXX/XXXX/XXXX. We made the following Principle and interest payment of {$1000.00} and rest for escrow payments : XXXX XXXX XXXX $ XXXX XXXX XXXX $ XXXX XXXX, XXXX $ XXXX XXXX, XXXX $ XXXXXXXXModification was approved on XXXX XXXX XXXX with new payment including escrow was made onXXXX XXXX, XXXX $ XXXXXXXXAll these payments were with escrow for taxes and insurance. Our escrow balance should have surplus of approximately $ XXXXXXXXSLS made real estate tax disbursement on XXXX XXXX XXXX for {$3200.00} and {$3200.00} on XXXX/XXXX/XXXX for total of {$6500.00}. Our escrow balance should have been positive {$160.00} with next real estate tax due on XXXX XXXX XXXX. The statement received from SLS for escrow calculation shows shortage of $ XXXXXXXXWe do strongly disagree. After several calls and requesting re-calculation twice, first in XXXX XXXX and again on XXXX XXXX XXXX, it did not resolve escrow dispute. We were told the first XXXX trial payments did not resulted in escrow credit. No explanation was provided. At the last attempt to resolve the issue over the phone on XXXX/XXXX/XXXX resulted SLS hanging up the call. This behavior is simply unacceptable. Your prompt attention will be greatly appreciated. Respectfully, XXXX XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-04-14

Fresno, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I HAVE APPLIED FOR MORTGAGE ASSISTANCE WITH MY LOAN SERVICER - SPECIALIZED LOAN SERVICING ( SLS ). SLS HAS NOT PROVIDED TO ME A WRITTEN DECISION. IF THEY HAVE DECLINED ME, SLS HAS NOT PROVIDED ME A 30 DAY APPEAL PERIOD. IN ADDITION, SLS HAS DEMANDED THAT MY EX-WIFE SIGN A QUIT CLAIM DEED SO THAT SHE WOULD NOT NEED TO SIGN DOCUMENTS. MY EX-WIFE DID SIGN A QUIT CLAIM DEED AND IT WAS RECORDED. SLS HAS NOW REVERSED THEIR POSITION AND DEMANDS THAT SHE SIGNS DOCUMENTS. MY EX-WIFE HAS NO INTEREST IN THE PROPERTY AND WILL NOT SIGN DOCUMENTS. SHE HAS BEEN REMOVED FROM TITLE. SLS KNOWS THIS BUT CONTINUES WITH THIS ODD BEHAVIOR BECAUSE SLS PREFERS TO PROFIT FROM FORECLOSURES AND ENCOURAGES DECLINES ON APPLICATIONS FOR ASSISTANCE IN ORDER TO ACHIEVE THIS PROFIT OBJECTIVE.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-14

Foothill Ranch, CA

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am currently being evaluated for a loan modification. There is an agreement withThe California Attorney General Office to not do dual tracking. It should not be forward with a Trustee SaleWhile I am under review for a loan modification. The Sale date must be vacated. We want to keep our house. We hope everything going well on our loan modification.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-04-13

Bellingham, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-13

Jackson, TN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed

Disputed: No Timely Response

2015-04-13

Buford, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-04-13

Avondale-goodyear, AZ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-12

Altadena, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-12

Bremen, GA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: XXXX XXXX Bank provided me with written information of Specializing Loan Servicing LLC being my server. My mortgage was XXXX months late at the time XXXX informed me of the changes. A payment of the XXXX past due amounts were sent to XXXX XXXX leaving a balance of XXXX late payment and late fees. Specializing Loan Servicing LLC sent me a letter on XXXX/XXXX/15 indicating the amount of the debt XXXX comprising of unpaid principal of {$150000.00}, deferred principal of {$0.00}, deferred interest of {$0.00}, uncollected interest of {$1200.00}, escrow balance/advances of $ XXXX, and outstanding fees of {$190.00}. At the time XXXX informed me of these changes, I was in the process of submitting a loan modification package to XXXX in effort of getting a fix rate and to lower my loan according to my income and living expenses. XXXX had informed me that the uncollected interest of {$1200.00} could be placed toward the end of my loan once a modification was developed. . A request of a loan modification was presented through SLS. The modification packet needed tax information which took some time since the income tax information needed was not completed during these changes until XXXX XXXX, 2015. A telephone call was to inform SSL that my XXXX month payment of XXXX had not been taken from my XXXX Account as scheduled. SSL staff informed me she had taken down the wrong banking account information. I then asked when was someone going to call me and the same staff that provided assistance to me apologized and said she had made a mistake and someone should have called and informed me. I reminded her that she had been the XXXX to take my payment and should have been the XXXX to inform me. At this time the XXXX payment of {$1000.00} was processed as she also indicated she would email me the confirmation ( because at this point I was driving my car ). The day after ( same month of XXXX ) the payment was processed I received a telephone call ( XXXX ) from someone from SLS Customer Care Center that was very aggressive and a very distasteful attitude toward me. He talked at me and not to me as he threatens me about my account. I explained to this person that I had not been talk to ever like this since I 've been with XXXX and his tone and attitude made me very nervous. He said I owed for XXXX payments and soon XXXX. I further explained that I never would have had more than XXXX payment owed to XXXX but I was hospitalized in XXXX and it caused a hardship, but he did not want to hear that! When XXXX notified me of the changes I did owe XXXX for XXXX months because I always been at least XXXX month behind because XXXX took my XXXX payment on my XXXX modification with XXXX and applied it toward my escrow, therefore I began to accrue late fees which gave me the late fees of {$1200.00} that SSL is including into my payments and counting as a monthly payment ( which it is not! ) This employee was not wanting nor trying to hear anything that I had to say. He tells me I owe for XXXX months and I tell him there was a payment setup earlier in XXXX but the payment was actually applied to the account ( which I see on a statement sent to me on XXXX XXXX, 2015 as not being applied ) on XXXX XXXX or XXXX after the due date. He tells me that I would have to pay the past due amounts owed to XXXX and I agreed to pay asking for a payment plan until the medication packet is received. He refused to work with me and did n't want to accept the terms. I talked to a HOPE counselor and she connected me to SSL to set up a payment plan. A couple days later I called customer services and they put me with someone who was willing to listen and placed me on a payment plan which stated my payments would be set for XXXX/XXXX/15 of {$1000.00}, XXXX/XXXX/15 {$1000.00} which would leave me with only XXXX payment which I will pay it the XXXX week XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-10

North Hills, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-10

Saint Petersburg, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: SLS had the locks changed on a property while a short sale is being negotiated. I was told by XXXX at SLS on Friday XXXX/XXXX/15 I would be called in 2 days to meet at the property and they would give me a key. As of today, XXXX/XXXX/15, I have not received a call from anyone. Foreclosure sale date is XXXX/XXXX/15 and SLS 's actions are preventing the short sale from getting completed.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2015-04-10

Santa Ysabel, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: XXXX Loan Servicing has repeatedly failed to mail mortgage bills to my correct address. I have lived at the same address for the past 2 years and XXXX has failed to send me monthly mortgage bills and then they report my account as past due. This is now the XXXX time this has happened and the last time it happened my account went 60 days late and my credit has been adversely affected due to XXXX 's failure to send the bills in the timely manner to my correct address.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-09

Coon Rapids, MN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-09

TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX XXXX sold my mortgage to Specialized Loan Servicing effective XX/XX/XXXX. All the terms of the loan were to remain the same including escrow and insurance and tax payments. I just found out XX/XX/XXXX that they have been collecting the escrow and not making any insurance and tax payments which have become delinquent and incurring penalties. I contacted SLS about this and getting a refund of my escrow in order to pay my delinquent taxes and insurance premium and I can not seem to get a straight answer or my money, they do not return calls and their practices are fraudulent. The web is littered with all sorts of complaints and lawsuits against this company and they need to be investigated for fraud.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-09

San Diego, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am submitting complaint on behalf of my client. Client contacted our non-profit HUD approved agency for assistance with a loan modification review which she has been unsuccessful in resolving. From the information obtained from client, it is believed the client has submitted numerous loan modification requests dating back to XX/XX/XXXX. The lender never completed a full review because of " missing documents ''. Although client has responded to their requests by providing necessary documents on time, lender continued to claim documents were not received and therefore, rejected and closed out the file forcing the client to resubmit a new file every time. Client contacted our agency for assistance with a modification process. As a XXXX, I guide and assist homeowners who are in default and experiencing difficulty making mortgage payments by reviewing their file and hardship, taking financials to determine ratios, and ultimately if eligible, assisting in the submission of a complete file to the lender. On XXXX/XXXX/XX/XX/XXXX, I submitted a complete file for review via lenders secure email. XXXX follow up call to lender, point of contact advised additional documents were needed. XXXX/XXXX/XX/XX/XXXX received letter from lender requesting additional documents and provided deadline XXXX/XXXXXX/XX/XXXX. XXXX/XXXX/XX/XX/XXXX I submitted requested documents via lenders secure email. XXXX/XXXX/XX/XX/XXXX received letter from lender advising they could not evaluate the file due to missing documents. XXXX/XXXX/XX/XX/XXXX contacted lender to find out what documents were missing, the representative confirmed the file was rejected and closed due to missing information, I would need to resubmit a new file for review. I requested to have file re-opened and continue review since the documents needed were submitted to lender XXXX/XXXXXX/XX/XXXX before deadline XXXX/XXXXXX/XX/XXXX Representative stated there was nothing she could do, file was closed. Representative advised if I did not agree with decision, I could submit a dispute requesting to continue review. XXXX/XXXX/XX/XX/XXXX letter of dispute was faxed to lender, ( confirmation successful ) requesting file be re-opened as documents were submitted on time. XXXX/XXXX/XX/XX/XXXX follow up call to lender, spoke to representative, confirmed dispute letter was received and it would take 30 business days to get a response. I requested to speak to a manager, I did not agree to wait their response, documents in file would expire. the purpose of dispute was for them to open file and continue with review. Representative stated " there was no manager on site '' " there was no manager phone line to be transferred to '' " it 's their policy, they can not transfer calls to managers '' " it 's their policy, representatives are the first ones in line to provide information '' Representative advised resubmit the file for review again or wait the 30 days for response to dispute letter. I have been working diligently with lender submitting documents in timely manner, representatives unable to explain why file was closed when documents were received on time. Since client has been trying to get her file reviewed since XX/XX/XXXX, this issue leads me to believe lender is unethical and is failing to provide assistance by prolonging review process " due to missing documents. '' It is unfair to the client and me, to have to resubmit a complete file again when we have done our due diligence. HUD approved Non-profit organizations like ours were established to assist lenders and homeowners avoid missteps, find possible workout solutions and most importantly avoid foreclosure. I ask that you look into this complain so that we can help establish better relationships between mortgage lenders, homeowners, and housing counselors.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-08

Aliso Viejo, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-04-08

OH

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Complaint: We had a HELOC with XXXX bank which was to mature at the end of XXXX XX/XX/XXXX We applied for and received a modification for a fixed rate of 4.75 % for 300 months. Letter is attached. We ratified this modification with a payment on XXXX XXXX XX/XX/XXXX and continued to pay the required amount, {$830.00} on XXXX XXXX, XXXX XXXX and XXXX XXXX. See attached statements and XXXX payment letter from XXXX. Specialized Loan Service, LLC took over the servicing of the loan on XXXX XXXX XX/XX/XXXX. See attached letter. We sent our XXXX payment due on XXXX XXXX. See attached check with date stamp of XXXX XXXX XX/XX/XXXX at SLS. They returned our check and never cashed it. I called and was told they had no information of our loan modification and could only accept the full balloon payment of {$140000.00}. See attached statement. On XXXX XXXX XX/XX/XXXX I was advised that I should fax them the information of my modification and then I could make payment. I did so and authorized them to withdraw the payment directly from my account. See attached XXXX XXXX notification of payment on XXXX XXXX XX/XX/XXXX. I set my payment for XXXX XXXX, XX/XX/XXXX to be sent from bill pay from my bank. It is now XXXX XXXX and the payment has not cleared. On XXXX XXXX, XX/XX/XXXX, I received a check from SLS on their check stock for the amount of my payment which they withdrew On XXXX XXXX. See attached. I have not cashed this check. I called them again of XXXX XXXX XX/XX/XXXX, and they are again stating that they can only accept the full amount of the balloon payment and informed me that I am 36 days in arrears. I am making this complaint to document that I have attempted to comply with my loan agreement as established by the previous loan servicer. I am not getting any help from SLS at this point and am worried about what they may do to my credit. Other complaints about this company have a similar story.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-04-07

E Palo Alto, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response