Specialized Loan Servicing LLC

2019-09-03

PA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Complaint: my original home equity line of credit was owned by XXXX XXXX XXXX who then sold it to specialized loan servicing all payments after XX/XX/XXXX were to go to sls on XX/XX/XXXX i made my payment to XXXX XXXX XXXX, sls is saying it was never received however i have all my confirmation numbers and dates of payments, since then i have made 2 payments to sls and they said that it covers XXXX which was already paid and XXXX, the payments made where for XXXX and XXXX i have tried to have this corrected numerous time through sls to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-02

NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-09-02

Keyport, WA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: I am writing a formal Notice of Appeal and Dispute pertaining to the denial of a modification and on the actions of Specialized Loan Servicing pertaining to my property located in XXXX, Washington. I original submitted a complete financial package on XX/XX/2019 for modification purposes. Even though I submitted my documents in good faith, SLS has during and since that time set three ( 3 ) foreclosure sale dates on my property ; XX/XX/1919 and XX/XX/2019 and now XX/XX/2019. Lets just say that Dual Tracking violations are alive and well. During this time frame and apparent review from SLS, I was never once asked or inquired upon for clarification, explanation, etc. or perhaps has my financial situation become better or worse, or just what was my hardship. Much beyond, shallow at best, in their review as my hardship was very specific and that my financial picture has improved much since XX/XX/2019 to present, but have never asked in 5 months time period. Instead, I was mailed/faxed a denial letter that I received XX/XX/2019 This denial letter stated that I was denied for the following reasons : 1 ). -The loan exceeds the delinquency requirements for this program 2. ) -The financial information provided does not demonstrate the ability to repay 3 ). - SLS was unable to verify a qualifying hardship In response to these three ( 3 ) vague, lame reasons for denying my modification I am disputing and appealing their claims as well as requesting a breakdown of the numbers and factors used to come to ANY of these conclusions so I may review for accuracy. There were no calculations given as to how SLS determined any of these accusations they are reporting to which they are basing their decision. Transparency is required and demanded in this Notice of Appeal and Dispute First of all, I did not create this fraudulent, corrupted mess, the purported mortgage holders did. I have been seeking a modification now for many years, while these purported mortgage bullies fight against themselves for illegal ownerships! So basically, the purported criminals i.e. possible lenders have taken all this what they call delinquency time or requirements to determine, amongst themselves, who is the biggest bully to acquire said loan. Even though in all of these years no one has been able to provide me with my requested, full, legal documentation, showing they can even qualify as a debt collector or who legally owns the loan, they continue to ignore my requests and/or can not provide the legal documentation I have requested. As far as myself not having the ability to repay the loan, this is a false statement, as I have recently been approved for four ( 4 ) modifications on other loans. My hardships, which have been huge setbacks as stated in my Hardship Letter provided to SLS, stated these facts along with my continuing efforts to improve my situation, therefore requesting a modification. There was no explanation or reference to any facts or details for me to review in order to fully understand what was calculated in order for me to see how to continue to improve my situation financially in order to qualify for this modification. Also, by law, I have not been given my legal 30 days to appeal and dispute this denial in writing. As of the date of this letter, SLS representatives have aggressively told me that I only have until XX/XX/2019 to get my appeal response to them ; when in actuality I didnt receive my denial from them until XX/XX/2019 as I had to request they send to me via fax in order to review! Therefore, they are denying me my 30 days to respond in order to hold a XX/XX/XXXX sale date in place for their convenience to steal my property illegally. I am requesting time to receive and review this very important information/documentation on my so-called denial and also a cancellation of the XX/XX/2019 sale date. This action is total and complete fraud as well as blatant dual tracking, non-transparency, false reporting to credit bureau, non-compliance with providing me with requested documentation and CFPB absolutely needs to investigate this ongoing, fraudulent and corrupt mode of operations. Thank you for your time and efforts and I do intend to keep my property.
Company Response: Closed with explanation

Timely Response

2019-08-31

Warwick, MD

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-30

Los Gatos, CA

Struggling to pay mortgage

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-30

Los Gatos, CA

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-30

NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: XX/XX/19 you helped us before and you won for us now the mortgage company is playing games again! we got them to take our side and give us the modification it was due by XX/XX/2019 signed by my husband we had it notarized by our bank and was sent back! didnt hear back from sls so i called them and the modification said it was denied!!!! i asked why and he said because the nortary forgot to sign a line he said it happens all the time so if i didnt call sls we would have never known! so they emailed a new package to be signed again by a notary we did that and sent it over night like we were told to do! we have the tracking number so they couldnt play games! sls said they recieved it on XX/XX/19 and it will be esculated and to go ahead and start making your new payment! we didnt make the payment for a couple of days my husband wanted me to call back and see if everything is okay still thank god i did because now there saying it was a faxed copy not the email one which is a lie because we sent it over night and have the tracking nukmber we are getting differrent stories from different people please help us we just want our modification signed and stamped by sls so we can get on with our payments and not be scared thank you XXXX and XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-29

NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Today XX/XX/2019 I Received a letter from my servicer Specialized Loan Servicing Dated XX/XX/2019. The Letter was in response to an Appeal / Second review of a Previous denied completed application request for a Loan Modification. The second review was submitted on XX/XX/2019 and cc to the CFPB on the same day thru my 3rd Party XXXX XXXX. The letter states that on XX/XX/2019 the secondary review was denied and that I am not eligible for any home retention options. On XX/XX/2019 at XXXX XXXX my authorized 3rd party XXXX XXXX called in for an update on the file. He spoke to XXXX in customer service who verified the account and put Mr. XXXX on Hold to research the account. XXXX then told Mr. XXXX in order to get an update on the File he would need to be Switched to the Bankruptcy Department. At XXXX XXXX He was switched to a person that Identified as XXXX ID XXXX. XXXX reported at first that a document request letter was sent to Ms. XXXX XXXX Bankruptcy attorney XXXX XXXX. My 3rd party explained that Ms. XXXX has nothing to do with this application as we are Divorced and she does not live with me. My 3rd Party went on to say what documents are required and he would get them to her. XXXX said to hold on and would check and see. XXXX then got back on the phone and said she reviewed the notes and no other documents were due at this time and that the file was under review. XXXX went on to say to my 3rd party as to check back next week on or about XX/XX/2019. Based on this conversation on XX/XX/2019 the file is still in review. This contradicts the XX/XX/2019 rejection letter sent to me.
Company Response: Closed with explanation

Timely Response

2019-08-29

Bedford, TX

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Earlier this year ( XXXX ) my mortgage servicing was taken over by Specialized Loan Servicing, for a condo ( co-op ) that I bought in XX/XX/XXXX ( XXXX XXXX XXXX XXXX-XXXX in XXXX, CT ). Since the start of my mortgage with XXXX XXXX XXXX XXXX in XXXX, my mortgage payment had been {$260.00} plus my monthly co-op common charges which have ranged from {$460.00} - {$82.00} ( currently ). These common charges include premium for insurance coverage for the condo. On XX/XX/XXXX, I received a letter from Specialized Loan Servicing ( " SLS '' ) letting me know that my mortgage payment would now be increasing due to delinquent insurance bills since SLS " made an advance '' on my behalf for Homeowner 's Insurance. Keep in mind, that I have insurance on the condo through a master policy for the co-op condo. subsequent to that letter I have called SLS ( 4-5 times ) asking why is my mortgage, after 2 years, having forced-placed insurance when I already have insurance coverage through the master policy in the co-op. Furthermore, after 2 of the 4-5 calls, I uploaded the master policy documents ( from the co-op insurance coverage ) onto the SLS website to confirm that I already have insurance coverage. After those 2 times of providing my insurance information, I have asked to please call me to confirm that my information is sufficient. I have not received a call back to date. During those calls I also asked the individual on the phone to provide me with a document showing that I am required to have this additional insurance coverage ( condo rental insurance coverage ), which is beyond the coverage provided in the master policy for the co-op. After waiting for the documents to arrive - showing me proof that I am supposed to have this insurance coverage - I called SLS again asking when the documents will be arriving to resolve this issue. the person on the phone stated that the documents will be arriving soon ... they never arrived. Yesterday, I received yet another call from SLS 's collection department stating that I have delinquent payments. Bottom line is I already have insurance coverage through the master policy in the co-op, and SLS has not provided me with any proof of why I need to buy additional coverage, however, SLS keeps saying I owe for the premium on this coverage that I never agreed to. I have NEVER missed a mortgage payment on this condo, but I continue to get harassing calls on the insurance coverage that has not been explained nor have I received a document showing that I have to have this additional coverage. And again, I have owned the condo for 2 years, yet SLS, since they took over earlier this year, is now saying I need to buy additional coverage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-29

White Hall, PA

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-29

Copper Center, AK

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: *Contacted Specialized Loan Servicing requesting payoff of total balance owed on XX/XX/2019. *Request to Specialized Loan Servicing was sent via certified mail, and return verification of receipt of the request was signed by Specialized Loan Servicing XX/XX/2019. *Received a phone call from Specialized loan Servicing XX/XX/2019 requesting documentation of identity and ownership of property. *Requested documentation required by Specialized Loan Servicing was mailed XX/XX/2019. *No response to request of payoff amounts have been received. *Specialized Loan Servicing states on their web site that payoff quotes are typically provided in 5 business days. Thus far, we are close to 90 days without any response as to the payoff amount on the mortgage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-29

Los Gatos, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-29

Holladay, UT

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-29

Reno, NV

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: Many attempts to short sale my home through a local realtor who has found a buyer and done everything possible to sell the home, but the Mortgage company has repeatedly made us jump through hoop after hoop and has taken too long in responding to our submissions and thus we have missed deadlines through the fault of the mortgage company not us!!!! This has happened over an extended period of time ... .and both the realtor, the buyer through the short sale, and myself have reached our limits with the mortgage company. We need help desperately in getting this company to adhere to their own deadlines and quit beating around the bush. I will end up foreclosing on this house and it worries me tremendously because I have done everything I can to keep this from happening but the mortgage company has been sloooowwww as molasses in helping this sale to occur. I am enclosing information for your review and hope against hope that you can help. SIncerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-29

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-28

Alpha, NJ

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-27

Mabank, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: My Chapter XXXX Bankruptcy was discharged on XX/XX/XXXX, five years after successfully completing my payment plan. On XX/XX/XXXX, I was expecting my acct XXXX with Specialized Loan Service to show as follows : Acct Status- Open with payment being applied and a balance for {$5400.00} but rather it shows {$0.00} balance with a status -Included with Bankruptcy. I have been told that this was due to a delinquent for XX/XX/XXXX. On XX/XX/XXXX, Specialized Loan Service issued an alert to close the Chapter XXXX Bankruptcy and opened a NEW on which added 7 more years. I have called and sent numerous letters. I will attached the documentation to this complaint that clearly disputes this including my Payment History since XXXX which show NO DELIQUENCIES!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-27

Tampa, FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I originally had my home mortage with XXXX XXXX and it was subsequently bought by another company called Specialized Loan Servicing ( SLS ). My home requires both hazard and flood insurance, which I pay for in an escrow account. SLS is my servicer and they pay my insurance and taxes from my escrow account. I just found out that my homeowners insurance has lapsed becasue SLS has not paid the insurance premium. The policy expired on XX/XX/19 and I only know about the lapse because the insurance company sent me a 'Lapse in Coverage Notice ', As of now, I have no homeowners insurance. I am really worried that something will happen to my house and I won't have the insurance to cover it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-27

SC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Specialized Loan Servicing mortgage company bought my Mortgage from XXXX XXXX in XX/XX/XXXX, whereas we started making payments to them in XX/XX/XXXX. I recieved a call from their CS rep in mid XXXX and we discussed the situation and everything was promised to me that my mortgage with XXXX XXXX wouldn't be changed and the payment,, interest rate and all would be as if we had never changed mortgage companies. My wife had been shown how I have been doing my budget for over 40 years and I am overly particular about how my bills are paid and follow them to the nickel. She was eager to learn the process and I would have to say she had learned old school and new school, spread sheets, debt to income ratio and savings predictions in less than 6 months. I was very happy to see her taking this on herself to do which relieved me of this chore and opened me up to do other important household chores. She had XXXX XXXX 1and half years ago and it helped keep her mind off of her XXXX before, and after her XXXX XXXX. Since that time, all has been going very well since we almost had to file bankruptcy in XXXX along with me having a XXXX XXXX in XXXX of that year due to the XXXX of her being XXXX, out of work and overwhelmed by all the bills that were taking more money than we had to pay. Since then, we both have worked our tails of to recover from all of this and have come back from the point of drowning to having our heads above water and being able to breathe easy for once in many years. Now,, back to SLS. They have lied, harrassed and defaulted on our mortgage begining in XX/XX/XXXX when my wife came to me crying about the new mortgage with SLS with a letter that was mentioning FORECLOSURE PROCEEDINGS. She thought she had done something very wrong and was hysterically crying while asking me if I could fix it. I went ballistic after telling her that she had done absollutely nothing wrong, and after reviewing the math calculations on her part were exactly where they were suppose to be. My conclusion was that, as I mentioned above that SLS had in fact tried to add to our mortgage balance for whatever reasons but I found that their financial department needed to further their education past the 3rd grade level and this would have never happened. My wife had to see a doctor due to this XXXX letter and their wrong calculations of our mortgage. I am not willing to pay SLS another dime until they have righted their wrong. I contacted XXXX XXXX and one of their executive officers called me promptly back at XXXX the following morning to discuss my problem. I recieved an activity log which I requested so I could see all the numbers myself. All of this info was sent via email and also usps and promptly was in my hands in a matter of a couple of days,, where as I had asked SLS for that same information and was told by the rep on the phone that was looking at her computer at my file. I was told that she could not release this information,,, so, I am XXXX and I have to admit that I felt like my head was going to pop and told her that I knew she was kidding about MY info could not be given to ME. I ended up talking to her supervisor who in turn, spoke only a few words and after I told her I was going to have my bank withdraw all of the payments that were not in the mortgage agreement from the beginning which was $ XXXX/mo,, which my wife told me they tried to change it to over $ XXXX/mo and she had negotiated a monthly payment of $ XXXX/mo, Then the phone calls started coming in XXXX about us being behind at least 1-2 times a day. which increased to 2-4 times a day until I put a stop to it when my wife started refusing to answer the phone when they called. So, I told her not to worry,, I will handle this situation myself. So far, I have not recieved a detailed Activity log from SLS and they are just waiting to Foreclose on my house which has a XXXX That's right,, XXXX XXXX and XXXX XXXX dollars on the principal balance. Joke,, right??? No joke at all because anyone who goes to this length and causes my Wife to Cry and have to be taken to be seen for XXXX and a XXXX XXXX and have to be medicated due to their lack of financial experience and 3rd grade math does not deserved a red cent of ours. So, Im writing to you on behalf of my wife and myself and plan on a response from you as soon as possible. I'm going to contact any and all agencies along with posting BEWARE OF SLS ON XXXX. THE XXXX can pay my house off themselves for me having to waist my time teaching them how to do math and most of all causing my wife the stress and fear of loosing our home. These kinds of banks should be reported by anyone who even thinks they are being taken advantage of or lied to which constitutes FRAUDULENT ACTIONS. The terms and agreement of this mortgage have not been followed by them,, so I am finished with SLS. CFPB can post my name and any info I give to you. ; I have all documentation from XXXX XXXX and can easily get whatever is needed from SLS requesting the proper authorities of the Law and any Federal agency that request MY MORTGAGE FILE AND ACTIVITY LOG. Big secret they can not reveal,, They're BUSTED AND THEY KNOW IT. Call me or email me with any questions and I will be happy to provide you with any info you need. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX Email is XXXX or XXXX or call me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-26

Warrenton, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Over the last 15 years I have held a conventional XXXX XXXX 30 fixed home mortgage. Within the last year XXXX XXXX has begun outsourcing the payment collection process to Specialized Loan Servicing ( SLS ). For well over the last 10 years I have had autopay service through my primary bank. My bank ( XXXX XXXX ) ensures that my monthly payment arrives by no later than the XXXX of each month. For over 10 years XXXX XXXX had been able to process my mortgage payment on time with no issues. Since SLS has taken over payment collection I have had five late fees added to my account. Each time a late payment is posted I would have to call customer service and have them reverse charges once they see that the payments did indeed arrive on the XXXX. I believe SLS is committing fraud by charge illegal late payments. My mortgage states clearly that I have until the XXXX of each month to make my payment. My bank ( XXXX XXXX ) has been successfully sending auto payments to XXXX XXXX, SLS and many other lenders ( cars, credit cards ) for more than 10 years. Unfortunately, now SLS is charging me late fees because they can not process payments in a timely manor. I would like CFPB to look into SLS fraud and have SLS immediately stop charging me late fees when my payment is received by the XXXX of each month and credit my account for all current late fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-26

Chesapeake, VA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Closed with explanation

Timely Response

2019-08-24

CA

Problem with a credit reporting company's investigation into an existing problem

Mortgage: Conventional home mortgage

Complaint: I filed bankruptcy back in XX/XX/2018 and reaffirm my loan with SLS mortgage company and request the SLS mortgage to report my mortgage to the credit back in XX/XX/2018, I been calling every month asking them to do so but nothing happing and they promises to reported on the XX/XX/XXXX of next month. I am paying on time never late on payment. I need your help please if you have any questions please feel free to call me @ XXXX Thank you XXXX XXXX XXXX XXXX XXXX XXXX XXXX CA XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-24

Shulerville, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-23

San Jose, CA

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-08-23

Sacramento, CA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response