Specialized Loan Servicing LLC
Consumer Complaints
There are over 4954 complaints on file for Specialized Loan Servicing LLC. Dated between 2019-12-06 and 2012-04-23.
Complaints Page 107
2016-07-18
Bergenline, NJ
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-18
Seattle, WA
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Complaint: Specializes Loan Servicing is reporting that I am over 120 days late on payments to XXXX and XXXX. When i access Specialized Loan Services it shows all my payments through XXXX XXXX yet it keeps posting my next payment due is XXXX XXXX, XXXX. If I make a request in writing to SLS to provide backup documentation to support this error they suspend sending me a monthly statement with billing invoice. When i sent an email asking for XXXX XXXX and XXXX XXXX statements i was told they are not available since i sent in an inquiry about my account and they suspend sending out statements during an " Investigation ''. They have posted over {$3000.00} in late fees since XX/XX/XXXX yet when i print out my payoff request letter, these fees are not listed. I have repeatedly asked for a breakdown of these fees but no one is responsive and then i do n't get a monthly statement. I have noticed on other consumer websites that i am not alone in my frustration and confusion with dealing with Specialized loan Servicing. How many complaints about the same business practices need to be logged before action is taken to correct the practices of this unethical mortgage processing company?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-18
San Jacinto, CA
Loan modification,collection,foreclosure
Mortgage: Home equity loan or line of credit
Complaint: I am currently attempting to modify an existing XXXX mortgage ( HELOC ) that will be maturing around XXXX/XXXX/2016. The loan is currently serviced by Specialized Loan Servicing LLC or SLS. I 'm attempting to get an extension of the maturity date of the second mortgage since my home is currently underwater in order to avoid a foreclosure or short sale. In the 10 years I 've had this mortgage I 've never once been late, on this second or the first. I began the process of modifying/extending my second mortgage nearly 7 weeks ago with essentially no progress being made during that time, even though I have provided SLS with all the documentation they have requested thus far. I have sent them my pay stubs 5 times now, with each time SLS claiming they either did not receive them or claiming they were unreadable. I receive no feedback from my single point of contact when there is a problem with any of the paperwork, with the responsibility being on myself to constantly call them to status my paperwork. I do not necessarily have a problem calling them to stay on top of things, but the problem with SLS is that they do not answer in bound calls. When I call my single point of contact, XXXX ( Teller ID XXXX ), all I get is an option to arrange a call back. Call backs typically happen two days later, which results is big delays. The biggest issue I 'm facing is that as this process gets drawn out by SLS, paystubs and other documentation become stale and then needs to be resent. On Thursday XXXX XXXX I had my last conversation with XXXX, where she informed me once again that the paystubs I faxed in were hard to read. Prior to that, I had overnighted the paystubs at my own expense, with one time them being lost and the other them becoming tale due to the inaction of SLS in advancing my request. During this last conversation, I expressed my frustration with both her and SLS. She informed me that she is currently assigned over XXXX accounts/clients and does n't have the time to call me back or stay on top of my file. At that point, I requested a call back from a supervisor. As of today, XXXX XXXX I have still not received a call back from her supervisor. In addition, I have called numerous times requesting a call back from XXXX but have not received a call back from her or anyone else at SLS. I am growing frustrated and scared because my loan maturity is now only 4 weeks ago with no sign that SLS is capable of advancing my request. Please help!!!!
Company Response: Closed with explanation
2016-07-14
Alden Manor, NY
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-13
Woodland, WA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-13
West Newfield, ME
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-13
Hudson, NC
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-13
Dover, NH
Other
Mortgage: Other mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-13
San Diego, CA
Loan servicing, payments, escrow account
Mortgage: Home equity loan or line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-13
Key Biscayne, FL
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I AM APPEALING THE LOAN MODIFICATION THAT WAS OFFERED ME BY SPECIALIZED LOAN SERVICING based on my income.
My business, XXXX is mainly a cash business as I purchase goods here in the US and sell in my native country, XXXX. My son who signed for the mortgage with me has quit claimed himself off the property as he has moved out and started his own family. It is now left up to me to pay the mortgage.
Specialized Loan Servicing did not even lower the exorbitant interest rate of 8.250 and with only 151 months left on the mortgage, there must be some way that they could make this mortgage more affordable. Either by extending the terms or lowering the interest rate. I want to keep my home but I will not be able to unless the private investor who owns my loan has some mercy and decides to work with me.
I would like to be considered for a HAMP. I have never had one and I understand that Specialized Loan Servicing receives money from the government to extend this type of modification to it 's customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-13
Orchards, WA
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-13
Ft Lauderdale, FL
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-07-12
LA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-07-12
Tacoma, WA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-12
Lima, OH
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-12
Key Biscayne, FL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: I once again write to you in hopes that finally you are able to assist me in having the suspected fraud of my foreclosure case and land records gets investigated.
I have in the past sent you correspondence asking for your assistance and all I get is one of the banks taking forever and then sending me nonsense.
The Banks/Servicers/Trustees are not complying with the FDCPA, RESPA, and TILA request that have been sent to them via e-mail, letter and through CFPB. The new servicer has been sent QUALIFIED WRITTEN REQUEST, COMPLAINT and DISPUTE OF DEBT AND VALIDATION OF DEBT LETTER, TILA REQUEST and they have not fully responded nor have they provided certificated and authenticated documentation nor have they provided supporting affidavits are required by law. In addition the suspected fraud has not been investigated. Please help me save my home and help me investigate the fraud and have the entities involved comply with the laws.
The entities involved with my mortgage and foreclosure case is as follows : 1. Originator : XXXX a subsidiary of XXXX XXXX XXXX ( they filed bankruptcy and went out of business in XXXX 2007 ). Bankruptcy Case Number : XXXX 2. Sponsor : XXXX XXXX XXXX XXXX XXXX 3. Depositor : XXXX XXXX XXXX XXXX XXXX 4. Issuing Entity : XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Servicers : XXXX XXXX, XXXX XXXX XXXX XXXX, Specialized Loan Servicing 6. XXXX XXXX XXXX, XXXX : A company organized by XXXX XXXX XXXX in 2007 which included several platforms and one of them was XXXX XXXX XXXX d/b/a XXXX XXXX.
7. XXXX XXXX XXXX : The company that acquired XXXX XXXX XXXX, XXXX.
8. XXXX XXXX XXXX, disbarred attorney who was part of the foreclosure mill in Florida and was disbarred for foreclosure fraud. XXXX XXXX XXXX was the attorney that drafted and filed the assignment of mortgage that was used in my foreclosure action and I suspect it to be fraudulent.
9. XXXX XXXX, Clerk of XXXX County Court : I sent a letter to the Clerk of Court requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened.
10. Chief Judge XXXX XXXX : I sent a letter XXXX XXXX requesting that an investigation be initiated regarding my foreclosure case and my land records because of suspicion of fraud. This has never happened.
11. CFPB : I have filed many complaints and have appealed the response from the different entities but nothing has been done. No investigation has ever been initiated.
12. Attorney General XXXX : A complaint was filed with this office but nothing ever happened.
13. DOJ : A complaint was filed with the DOJ as the settlement agreement with DOJ and XXXX XXXX XXXX list in their Annex XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as one of the trusts that are part of the settlement agreement having to do with fraudulent activities of the banks.
See attached for further information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-11
VA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: We have a XXXX XXXX loan with SLS and have been trying to modify for almost a year. They keep telling us everything is in and under review, we then receive a letter saying paperwork did n't get in on time or something else is needed. We constantly get contradicting information.
The loan was handed off to an attorney for foreclosure ; however, the file was not moving forward. I would check weekly and continue to feed information over and over again to SLS.
A man showed up at my door to buy my property. I was shocked, so he handed me the paper and my property was listed to be foreclosed on XXXX XXXX, 2016. I had received no notices of this. I immediately called the lawyer and was told that notifying me slipped through the cracks.
I received a certified letter four days after calling the attorney 's office.
We qualify for a modification according to my research and we have the money to make the payments since my husband is now employed back in his field.
We cant even get reviewed for alterantives, SLS just wants to take our property which has about {$900000.00} in equity.
This is our lifes work, we are in our XXXX and this is our XXXX.
I do n't know who to trust.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-11
Clarkesville, GA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: Dear Sir, XXXX XXXX XXXX, 2016, we refinanced SLS loan # XXXX to XXXX.
The escrow account had {$1900.00}, but SLS sent us a ESCROW PAID IN FULL CHECK # XXXX FOR {$450.00} - we have not cashed it!
After several phone attempts, we finally spoke with SLS - XXXX on XXXX/XXXX/16.
XXXX XXXX assured us that we would be receiving the difference within 2 weeks. It is now XXXX XXXX, 2016, well past the two week deadline and a couple days past the Georgia Law for damages for not satisfying the Escrow account properly.
I expect XXXX checks from SLS : XXXX - will be for the {$1500.00} that is my monies.
XXXX - will be a check for {$500.00}. for damages per Georgia Law I am sending this letter and supporting documents to the CFPB and to the Lien Release Department of XXXX , County, Georgia.
Sir, these are the consequences of your past actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-08
Carver, MA
Loan modification,collection,foreclosure
Mortgage: Home equity loan or line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-08
San Jose, CA
Other
Mortgage: Other mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-08
Liverpool, TX
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: in XXXX of this year ( 2016 ), I knew a month in advance that I would be getting laid off from my place of employment. In an effort to be proactive, I called my mortgage company to ask if there were any actions I could take to protect my loan from being considered to in default. They assured me they had a great program that would help me. I submitted all the required paperwork, was told a decision would take around 30 days. The decision would be if they would suggest a modification ( of terms or if they could move payments to the back of the loan ). After 30 days I checked back and they told me they needed more paperwork. I submitted what they said was missing. After another 30 days they said they were expecting a decision any day. 80-90 days later I was getting the same excuse that a decision should be any day. On XXXX XXXX, my single point of contact told me the holdup may be because I was unemployed. I reminded her that I had informed her prior that I had been working again since XXXX. She responded, " ... oh we need to resubmit paperwork showing you are working which will speed up the process. '' On XXXX XXXX after many unreturned calls, I was told they needed a XXXX bank statement. I provided that statement and called to make sure that it was received. As was the case many times, my single point of contact did not call back or calls work and fails to leave a message. I called today on XXXX XXXX to get a status and was told I was missing one more document. That document was my XXXX bank statement. I provided that statement and asked the representative why they continued to delay and say the holdup was another months bank statement. She was unhelpful and just said, " that 's what the system says is required. '' I reminded her that I had heard that same reason for three months and told her I expected to be told on XXXX XXXX that the holdup is my XXXX statement.
My current mortgage balance is {$190000.00} and in an effort to refinance I have now been blocked from being qualified because they have reported XXXX late payments. I was on a three way call with the mortgage and XXXX when they reported I was delinquent. SLS, the mortgage provider assured me the modification would not affect my credit until resolution decision had been made. I even made a request to refinance with them but they said they did n't do refi 's. It seems that upon learning that I was attempting to refinance elsewhere, they suddenly reported me late which I have learned disqualifies me from refinancing a conventional loan. They purchased the loan in XXXX and did n't report any information until XXXX when they reported delinquencies. my mortgage balance as mentioned before is {$190000.00} and the appraisal for the home two weeks ago came back at {$340000.00}. I feel they are unresponsive and hope they can find a way to find me in default but in the mean time, they have me hostage to their company. I missed the XXXX and XXXX payment ( thinking I was getting good information about modification ) and have been making payments since returning to work in XXXX. They apply the payments60+ days in the arrear which makes my report reflect 60 days late.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-08
Bell, CA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-08
Orange, CA
Application, originator, mortgage broker
Mortgage: Other mortgage
Complaint: DEMAND TO PRODUCE THE REQUIRED DOCUMENTS WITHIN 15 DAYS I will be sending a Demand for Production of Documents to the " New Servicer '' ( Specialized Loan Servicing - SLS ) who is purporting a " NOTICE OF TRANSFER '' from The Bank XXXX XXXX XXXX XXXX XXXX XXXX in related to CFPB Case No. XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX - XXXX, XXXX XXXX, and XXXX - XXXX.
The Bank XXXX XXXX XXXX XXXX XXXX XXXX NEVER produced any verified documentation to support a claim of debt owed. Instead the " Identity Theft '' has elevated with a harassing Three Day Notice with threats of litigation amongst other things. I do not know SLS and have never contracted with this company. I am concerned my personal information is in SLS unlawfully and may be used to cause additional harm.
PLEASE PROVIDE THE FOLLOWING INFO TITLE XXXX. FAIR DEBT BUYING PRACTICES PLEASE TAKE NOTICE that pursuant to XXXX.
( a ) As used in this title : ( 1 ) " Debt buyer '' means a person or entity that is regularly engaged in the business of purchasing charged-off consumer debt for collection purposes, whether it collects the debt itself, hires a third party for collection, or hires an attorney-at-law for collection litigation. " Debt buyer '' does not mean a person or entity that acquires a charged-off consumer debt incidental to the purchase of a portfolio predominantly consisting of consumer debt that has not been charged off.
( 2 ) " Charged-off consumer debt '' means a consumer debt that has been removed from a creditor 's books as an asset and treated as a loss or expense.
( b ) The acquisition by a check services company of the right to collect on a paper or electronic check instrument, including an Automated Clearing House item, that has been returned unpaid to a merchant does not constitute a purchase of delinquent consumer debt under this title.
( c ) Terms defined in XXXX XXXX ( commencing with Section XXXX ) shall apply to this title.
( d ) This title shall apply to debt buyers with respect to all consumer debt sold or resold on or after XXXX XXXX, XXXX.
PLEASE TAKE NOTICE, pursuant to XXXX.
( a ) A debt buyer shall not make any written statement to a debtor in an attempt to collect a consumer debt unless the debt buyer possesses the following information : ( 1 ) That the debt buyer is the sole owner of the debt at issue or has authority to assert the rights of all owners of the debt.
( 2 ) The debt balance at charge off and an explanation of the amount, nature, and reason for all post-charge-off interest and fees, if any, imposed by the charge-off creditor or any subsequent purchasers of the debt. This paragraph shall not be deemed to require a specific itemization, but the explanation shall identify separately the charge-off balance, the total of any post-charge-off interest, and the total of any post-charge-off fees.
( 3 ) The date of default or the date of the last payment.
( 4 ) The name and an address of the charge-off creditor at the time of charge off, and the charge-off creditor 's account number associated with the debt. The charge-off creditor 's name and address shall be in sufficient form so as to reasonably identify the charge-off creditor.
( 5 ) The name and last known address of the debtor as they appeared in the charge-off creditor 's records prior to the sale of the debt. If the debt was sold prior to XXXX XXXX, XXXX, the name and last known address of the debtor as they appeared in the debt owner 's records on XXXX XXXX, XXXX, shall be sufficient.
( 6 ) The names and addresses of all persons or entities that purchased the debt after charge off, including the debt buyer making the written statement. The names and addresses shall be in sufficient form so as to reasonably identify each such purchaser.
( SEE ATTACHED DOCUMENT FOR FULL LETTER )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed
2016-07-07
Newark, NJ
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2016-07-06
Sherman Oaks, CA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation