Shellpoint Partners, LLC
Consumer Complaints
There are over 2994 complaints on file for Shellpoint Partners, LLC. Dated between 2019-12-13 and 2012-06-12.
Complaints Page 71
2017-04-19
Billerica, MA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes the complaint is the result of a misunderstanding Closed with explanation
2017-04-18
Lexington, KY
Application, originator, mortgage broker
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: 1.Shellpoint Mortgage Servicing, LLC, a collection agent for XXXX has been contacting me illegally concerning my home mortgage. I have an attorney of record, XXXX XXXX . All correspondence, or any contact, should go through her office. They have done this numerous times, and must stop this practice immediately. I had the same problem with XXXX 's debt collector, XXXX XXXX XXXX . On XXXX XXXX , XXXX wrote a response to CFPB agreeing to extend the no contact agreement until XXXX XXXX XXXX , or the alleged life of the loan.. That agreement should extend to Shellpoint, also. 2. That XXXX , XXXX , XXXX , and Shellpoint immediately cease alleging that XXXX XXXX is the Trustee on the Note of my fraudulent Loan.. On XXXX XXXX , XXXX , XXXX XXXX agreed to a XXXX XXXX dollar settlement with the Dept of Justice for their fraudulent lending practices. XXXX XXXX admitted the illegal packaging, securitization, marketing, sale, and issuance of residential mortgage-backed securities Their illegal conduct including, shoddy underwriting and improvident lending practices, forced many homeowners out of their homes illegally. These fraudulent Notes were converted between XXXX and XXXX , including our loan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-18
Orion Twp, MI
False statements or representation
Debt collection: Mortgage
Attempted to collect wrong amount
Complaint: Received payoff letter for loan with projected payoff date of X/X/17 and title company attempted to tender payment on X/X/17 but was rejected. Received new payoff letter increasing the payoff by {$2100.00} three days later! Requested explanation and was told they forgot to include {$1300.00} for work that their foreclosure attorney performed and {$750.00} for forced-place property insurance they forgot to include. ( Could not explain the other {$80.00} ).
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-18
VA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: My mortgage was sold to Shellpoint Mortgage 2 years ago by XXXX XXXX XXXX . Shellpoint states on invoice that payment cut off is the XXXX of each month. In order to get credit in a month one must send in the prior month, or they wont process till the XXXX of each month.Thus, in my case XXXX penalty fee. XXXX my check was mailed the XXXX of XXXX , cashed on the XXXX , by Shellpoint.You will see this in my history. They are a predatory debt collector.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-18
Shulerville, SC
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Complaint: I began refinancing my home in XXXX XXXX . Prior to closing I received a tax bill from the County of XXXX for the amount of {$10000.00}. I questioned this an d the County ga ve me a corrected bill for {$2900.00}. I called Shellpoint Mortgage Servicing to question whether they would pay the correct amount. They assured me that prior to closing they would check and pay the correct amount of {$2900.00}. During the closing of my refinance Shellpoint pai d the {$10000.00}. I had to put more money into the closing to make up the negative. On XX/XX/XXXX the County of XXXX paid {$10000.00}, check # XXXX , to XXXX Refunds, XXXX XXXX XXXX , XXXX XXXX TX XXXX . I began making calls to Shellpoint in XXXX XXXX questioning where the refund is at and was told to call back in a week or so. On X/XX/XX I spoke with an XXXX ( XXXX ) a t Shellpoint and also spoke with her supervisor XXXX XXXX ( XXXX ). I was told that XXXX had sent a large sum of money to Shellpoint with no attached loan numbers and that as soon as they, Shellpoint, could attach the funds with the accounts I would receive my refund. It is now XXXX XXXX , XXXX and I have not received my refund.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation
2017-04-17
Bohemia, NY
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: We applied for a loan modification with ShellPoint mortgage. We were approved for trial payments. Three ( 3 ) trial payments. We sent the trial payments an we were sent the final loan modification agreement. We sent it back Shellpoint claimed they never received it.
They sent us another agreement we sent it back but they would not not accept it unless we gave them 8 more trial payments that totaled on {$20000.00}. We were on trial payments with XXXX 5 different times and each time we paid the trial payments and nver received a loan modification. Now they are foreclosing on our home with a sale date of XX/XX/2017.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief
2017-04-17
Tacoma, WA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: The short sale has been under review for 115 days. The investor first denied the buyer closing costs despite being a VA financing purchased. Lastly, we were counter to increase the price to {$240000.00}. the current offer amount is {$230000.00}. On XX/XX/XXXX , copious amounts of supporting documentation to back up our offer amount were submitted in the form of a value dispute as a response to the counter. It has been over a month and there have been no updates regarding a decision.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-17
Las Vegas, NV
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-16
Katy, TX
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-14
AL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: My mortgage company originally told me that my loan was modified. My new balance was supposed to be {$41000.00}. My mortgage company is now telling me that my balance is over {$76000.00} and they have increase my payment by {$300.00} a month. I believe they are incorrect and I want my balance reduced to the amount that was agreed upon in my loan modification agreement.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-14
Inglewood, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-14
Newnan, GA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: my loan was forwarded to shell point mortgage servicing for XXXX. I was behind in payments, and made the payments on XX/XX/2016 in the amount of {$2600.00}, which was three months of payments. this payment should have covered the months of XX/XX/XXXX-XX/XX/2016. on XX/XX/XXXX I attempted to make a payment of XXXX, but the agent advised me that I could not make that amount that I need to make 4 payments, which comes to XXXX. She also advised me that I had XXXX in unapplied funds. then she advised me to send XXXX. I had advised her that I would not have that until next week, and she said I had thirty ( 30 ) days to make the 4 payments. I was not in foreclosure, but they could not take the three payments is what she had advised me. I told her that I wanted to dispute the other payments that she said was not paid. she said she was going to order a payment history from XXXX. on Monday I called to make the four payments and the agent told me that I would have to pay the XXXX because as of now I was in foreclosure. I told her that was n't so and I advised her what the other agent had advised me. I then requested for a manager to contact me, which I have n't had contact from the manager as of today. At the time I wanted to make the payment of XXXX I was only 3 payments past due. I am a victim of a wrongful foreclosure.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-14
Flowerfield, IL
Other
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-13
N Hollywood, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I BEEN ASKING FOR HELP TO MODIFIED MY LOAN FOR THE LAST 9 YEARS AND INSTED TO BEEN ABLE TO HAVE THE OPPORTUNITY TO BEEN REVIEWED I BEEN TRANSFERED TO A LIST 3 DIFERENT SERVICING COLLECTION AGENCIES UNDER THE SAME MANAGMENT WHO THEY WORK ALL TOGETHER IN CONSPIRANCY TO LET THE TIME GOES BY AND HAD ME UNDER A DUAL TRACK PROCESS IGNORING ALL MY CERTIFIED MAIL REQUEST FOR HELP I BEEN ALSO MADE A DIFERENT COMPLAINTS TO THIS AGENCY AND THE LETTERS THEY PROVIDE YOU ARE BACKDATED MAIL THAT I EVER HAD AFTHER THIS IS EXPIRED AND
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-13
MI
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: The holder of my mortgage refuses to eliminate the PMI from my mortgage with out an appraisal, even though my LTV is less than 78 %. I 've gone around with them on this a few times, and nothing has been resolved.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-13
Eldorado, WI
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-12
South Lake Tahoe, CA
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: In the process of my divorce in XX/XX/XXXX my ex insisted that as I was to be awarded the home the mortgage was to be in my name.
The home was refinanced through XXXX under the guise that it would be in my name only. My ex told me years later he knew before signing the documents it would not be in my name as I had no credit or employment history at the time. I wasnt aware of this until after the final papers were signed.
The mortgage was taken out after we were legally separated but before the final divorce documents were signed.
His name is the only one that shows on the paperwork, ( loan documents ) but I show on the Deed of Trust and he quit claimed the property to me. Our divorce decree awards me the home but is silent about the loan, there is a remedy for breach for undisclosed liabilities in the divorce.
I attempted to apply for a loan modification in XX/XX/XXXX and XXXX refused to talk to me as they said the loan was not in my name.
My ex said they would not modify it because he did not live in the home.
When it was taken over by XXXX I obtained permission to speak to them from my ex and we both participated in the initial modification process. This drug out and he eventually refused to continue to be involved and they told me I needed to apply for an assumption, so I did and this drug out until it was transferred to XXXX and sale dates came and were postponed, paperwork lost ... same story everyone has.
The loan was transferred to Shellpoint late XX/XX/XXXX and I submitted a new package as they requested, resubmitting the quit claim 3 times. When I called to make sure all the paperwork was acceptable they refused to talk to me. They said my ex told them I was not to be allowed to submit a modification package and they were not to speak to me and the home was to be sold.
I was told that I was not on the physical loan.
I sent Loss mitigation an email stating that I was on the Deed of Trust and held the quit claim that there must be an issue with the documents and I want to see the note.
I am the owner of this property and should have the modification package accepted.
In response, I received a letter addressed to my ex saying I contacted them and they are refusing to communicate with me.
The house was to be sold XX/XX/XXXX I filed for Chapter XXXX bankruptcy on XX/XX/XXXX and the sale date has been postponed until XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-11
Itasca, IL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: XX/XX/XXXX Shellpoint Mortgage Servicing XXXX SC XXXX CC : Better Business Bureau, Consumer Financial Protection Bureau, XXXX Attorney XXXX : XXXX case no. xxxxxx reference no. xxxxxxxxxx account no. xxxxxxxx Property : xxxxxxxxxxxxxx Below is a letter I wrote ... ....
Dear Shellpoint : Enclosed is a copy of the letters you sent to me, duplicates via certified mail and regular mail, that maybe you need a reminder on.
I have again contacted the BBB and now the Consumer Financial Protection Bureau regarding absolute dissatisfaction about your so called seriousness in customer service.
I have called numerous times without a call back from XXXX ( phone number is XXXX and XXXX x XXXX XXXX office ) and he has NEVER called me back. The answering message says he will call back in 24 hours and has NEVER. I spoke to a XXXX yesterday in a rage over the lack of response to close this matter/short sale. The longevity of this sale has been excessive.
This sale should have ended last year XX/XX/XXXX but no one wanted to honor an extension to the closing for a minor glitch on the Buyer 's loan company. EVERYONE was in agreement with price, funds to be owed to by myself.
So instead Shellpoint employees have been rude, ineffective, inefficient, and unprofessional in every way on my case. This has made me become a very angry, unhappy person. I HAVE DONE EVERYTHING TO MY RESPONSIBILITY IN PROVIDING INFORMATION to Shellpoint. I have another mortgage co I have to deal with XXXX and both of you can not be on the same page to end this nightmare. XXXX forbid if the employees do their job and get the company the money from this case. Instead they rather keep spending dollars not deserved, waste company time and money over and over and over again!
The Loss Mitigation Dept is a farce. I have seen numerous complaints about Shellpoint from other customers and Shellpoint is still allowed to service the public??
The buyer for the above property has been waiting over a year to receive this home. Shellpoint received my loan from XXXX which they were difficult to deal with also. Shellpoint employees on this acct should have been made full aware of the situation with XXXX and me. I would have expected Shellpoint would want to end this case as fast as possible since money and time was being wasted as it was.
Yesterday I was connected by XXXX to XXXX ' manager. I left him a message but of course no return call after I demanded several times, angered by all this, to XXXX. NO ONE HAS DONE their job!!!!!
So I say to you, tell whomever you need to on this case, that there is absolutely NO agreement on an amount that will be given to Shellpoint as previous. Look back at the record and you can see I originally agreed to XXXX and that Shellpoint would give XXXX {$8000.00}. You are more than welcome as usual to contact XXXX Attorney office who has been working endlessly on this case. XXXX is the contact person. I refuse to agree on what was agreed last XX/XX/XXXX. Since both of the mortgage companies have deadlines, I HAVE DEADLINE!!! I have been more than gracious with mine. Shellpoint and XXXX make this case like a never ending ping pong game!!!!! Thus everyone continues to start paperwork, process AAAALLLLLL over.
The letter I received from Shellpoint regarding the BBB complaint I filed was never addressed! You are liars. You send same old information at least 1-2 x a week, lots of duplicate letters as I stated earlier, that shows no progress. NONE at all.
I want a response by Monday XX/XX/XXXX. That response better be a deal closer.
Sincerely aggravated, disgusted, fed up
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-10
Taft, OH
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: XXXX Hardship Statement XX/XX/XXXX to Shellpoint for : XXXX, OH XXXX Account # : XXXX, OH XXXX Account # : XXXX It has been documented through Consumer Financial Protection Bureau ( Complaint # XXXX ) for the past year that I have repeatedly asked Shellpoint to adjust the APR on my XXXX property. I completed their forms numerous times for both addresses, but they would always send me an additional form. So, the mortgage modification would never be complete for XXXX. I did not request a new modification for XXXX, only XXXX. In XX/XX/XXXX, I was XXXX for XXXX ( XXXX ) due to mortgages XXXX.
My two first mortgages in XX/XX/XXXX from XXXX ( XXXX ) had the predatory subprime rates of 10.5 % and 9 % respectively. I was XXXX years old ( retired as a XXXX in XX/XX/XXXX after 33 years of XXXX ). I was assured before and during the loan signing in XX/XX/XXXX that I could later refinance/modify the loans at any time without penalty. XXXX originally owned the first and second mortgages. I tried to refinance/modify the loans before XXXX went out of business in XX/XX/XXXX. I tried to refinance/modify my mortgages without success from companies that bought the mortgages. I am XXXX years old now and Shellpoint Loan Servicing now holds the 1st mortgages. I have asked Shellpoint repeatedly ( notably XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ) to refinance/modify the 1st mortgages. I was given H.A.R.P for XXXX, but not XXXX even though I applied for modifications on each of the homes at the same time in XX/XX/XXXX. Although XXXX is listed as an investment, my son lives in the house ( a second home ). I have been refused a modification for XXXX because I am not delinquent/in default. Mortgage payments are automatically deducted monthly from my pension checking account. I am in a vicious cycle of low credit eligibility to refinance due to debt : income ratio because of the mortgages. In XX/XX/XXXX, I will be XXXX years old. As of XX/XX/XXXX, I have already paid {$870.00} * 193 months or {$160000.00} for the 1st mortgage at XXXX. I have already paid 11 years of mortgages for XXXX. I bought the XXXX house for {$130000.00} with a {$20000.00} down payment in XX/XX/XXXX. I need relief. I do n't want to die and leave my son strapped with house debt similar to sharecropping. I bought my primary residence ( XXXX ) in XX/XX/XXXX for {$65000.00}. In XX/XX/XXXX my credit score was XXXX. The XXXX lender would not let me buy the 2nd house next door without mortgaging XXXX.
I am being discriminated against because of predatory loan practices when I was XXXX years old. The lender told me I could refinance without penalty for the 1st and 2nd mortgages, but only the 1st mortgage on my primary residence was done through the government 's H.A.R.P. It was never my intention to be in debt till I die paying mortgages.
The government noted the predatory practices and gave relief with H.A.R.P. for my XXXX residence. Relief for me is to have a Shellpoint Executive decision that the XXXX mortgage be PAID IN FULL by its original maturation date/sooner with a significant reduced APR.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-10
Jamaica, NY
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-10
Friendly Valley, CA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-08
GA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: After XXXX hit XXXX, My father and I were informed that a new flood insurance was issued for our property for XX/XX/XXXX thru XX/XX/XXXX. We informed Shellpoint ( a mortgage managing company for New Penn Financial ) that we would not have gotten the loan in XX/XX/XXXX if we were not covered with Flood Insurance. Later my father and I leared we had flood insurance, but not for the period of XX/XX/XXXX thru XX/XX/XXXX. We ended up getting flood insurance from XXXX on XX/XX/XXXX, which extends through XX/XX/XXXX. I was informed by a worker named XXXX that we show flood coverage for day to date except for the period of XX/XX/XXXX-XX/XX/XXXX. If they wish us to pay for that period they could have requested the payment or add it on the mortgage as stated in the Deed agreement on record at the XXXX County Court House ( pg.5 of 14, # 5, Property Insurance ). Instead, Shellpoint set up an escrow account for taxes and insurance we have already paid. When we spoke to an attorney, she suggested that we make a complaint to the CFPB. I am tired of harrasment calls of being late with the mortgage payments. We have sent them the complete mortgage payment for principal and interest, and each month and they have the nerve to charge a late fee on the escrow payment which is not suppose to be on record. In the 11 1/2 years that the XXXX 's have owned this property, there has never been an escrow account. We informed Shellpoint that their escrow account was illegal and they would here from my lawyer, but on advise of an attorney, hearing from the Federal Government is better.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-07
Aliso Viejo, CA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation
2017-04-07
Chicago, IL
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: to whom it may concern ; i 'm writing this note because i 'm looking for some guidance in dealing with a situation which i 'm unfortunately stuck in and can not seem to extricate myself from.
I started a mortgage modification process with XXXX almost 2 years now. while going through the modification process, XXXX apparently sold my mortgage to Shellpoint Mortgage Servicing with a P.O. in XXXX MI.
I was n't very comfortable with how the process was proceeding so I requested to resume my payments to avoid further delinquency while we get the modification finalized. they returned my payments stating they can not accept payments while going through the modification process.
here is the problems i 'm currently going through. repeatedly sent loan modification documents for 1.5 yrs now. bank keeps asking for more documents or claim they have not received documents sent.
I engaged the assistance of a mortgage counselor just to ensure that the problem was n't with me. we gathered the documents requested, but every time we 've been to court they indicate to the judge that they are still missing documents.
most recently I received an email from their attorney that my modification was declined because they did not get the information requested or there are documents provided in non pdf format and they could not view. when I saw the list of items they claim they did not get, it was the 1st time ever seeing them. in addition, I 've been submitting scanned documents in jpeg format for quite some time so not certain why after all this time they are not able to view. all this after receiving a letter from them on XX/XX/2017 that they 've " received your complete request for a loss mitigation program '', and they are currently reviewing the package to determine if the referenced loan qualifies for one of their programs. the notice i got from their attorney that they are missing information was on XX/XX/2017.
I 'm now submitting a request for an Order of Mediation with the courts, but I fear that the bank will continue with the same practice of not really evaluating the application while my principal balance continue to balloon.
Please help.
thanks
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-04-07
Palmerton, PA
Loan modification,collection,foreclosure
Mortgage: Home equity loan or line of credit
Complaint: I have been paying off the interest plus additional funds every single month on a home equity loan. Around XX/XX/XXXX, I found out I had XXXX and knew that the principal on my loan would be coming due the beginning of XX/XX/2017, I contacted the XXXX loan company to find out if I could modify all or a portion of the loan when it came due so that I could pay off some of my medical costs. I was told by them to wait because the loan was sold and the new company would probably offer me better terms.
I was undergoing treatment for some XXXX and finally contacted Shellpoint Mtg. Early fall, I was told I would hear back from them soon, never did. I contacted them again in XX/XX/XXXX and was told that we could possibly work out a modification on some of the loan, I asked if I could still make payments while this plan was out into action. I was told, NO. I NEEDED TO WAIT. I talked to a few people to no avail, finally I spoke with someone and we spoke about paying {$25000.00} up front. He said he would take it to the investors. Again, I finally contacted them because I had n't heard from them. I was then told that the investors wanted proof that I had the amount in my possession, so I sent them a modified bank statement.
Again, it went back to the investors. In the meantime, I actually tried to make electronic payments and was denied so I called and tried to make a payment of {$25000.00} so at least I would be showing my good faith about making the loan work. It was denied.
I finally. Called back again after not hearing from. Shellpoint officers and was told my. Request was denied because I have plenty of equity in my home.
I was told to make a better offer or sell my home. I came back and said i would like to pay all except XXXX and modify that portion. I was told it was going to go back to the investors.
I waited heard nothing and again called and try to put money on my loan. I got so frustrated, I got the payment coupon in the mail and decided it was better to have a roof over my head than to continue with the added costs of medications and treatment above and beyond my insurance.
I wrote a check for the full amount of {$32.00} XXXX and nailed it back with the payment slip.
I then called the loan XXXX and told them to expect payment in the mail within XXXX business days. I told them that I wanted this over and better hind me with this threat of doom lingering over my head. Unbelievably, he told me that they were still trying to work with the investors for some portion of a modification. I told them to just cash the check and be done with it all.
After a few weeks, the check was still not cashed. I called back again, I was told that the investors said I have a lot more equity in the house and that my check was going to be mailed back to me and now they want {$47000.00} to end the debt.
I ca n't even begin to tell you how anxious I have become. I can barely catch my breath and I am beyond exhausted trying to find some kind of help.
I went to an agency that offers assistance. They did a credit check and found my score has dropped over XXXX. since this has begun and that they list me as owing them now, days later {$68000.00}. I find myself wondering if death is the only possible alternative?
Please, please can you help me? They know I am a senior citizen and live alone. I totally believe this is a blatant case of predatory lending. If they are destroying me like this, what are they doing to others like me?
Please I need you 're assistance to put and positive ending to this months of nightmares.
If you need additional information. Please contact me At XXXX or XXXX.
Thank you XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation