SUNTRUST BANKS, INC.
Consumer Complaints
There are over 9413 complaints on file for SUNTRUST BANKS, INC.. Dated between 2019-12-09 and 2011-12-01.
Complaints Page 47
2019-01-10
Newnan, GA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: On XX/XX/XXXX my cell phone, XXXX XXXX, and checking account, with SunTrust Bank, was hacked. The cash amounts taken from my SunTrust checking account were : {$170.00}, {$250.00}, {$230.00}, {$320.00}, {$320.00}, and {$300.00} totaling {$1600.00}. These unauthorized transactions occurred by the name of XXXX XXXX, who I do not know. This person name was associated with the transactions, according to my checking account.
I called SunTrust to discuss this matter and was told they had froze my debit card because of suspicious activity noticed in my checking account. I told them I did not authorize any of the transactions mentioned above.
The Fraud Department of SunTrust performed a 10 day investigation and denied my claim because of " inconsistencies ''. I told them the truth. My cell phone was hacked on XX/XX/XXXX and I didn't have service on my phone for what seemed like 20 to 30 minutes. During that time, my XXXX XXXX account was hacked which was linked to my checking account with SunTrust. I had to submit rebuttal paper work to SunTrust which included a copy of a text message by XXXX by XXXX, and emails from XXXX XXXX Support acknowledging fraud activity and freezing access to my XXXX XXXX because an unauthorized person had access to my XXXX XXXX account. SunTrust told me, on XX/XX/XXXX it would be a 45 day process to review this. I really need my money back now. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-10
GA
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: Suntrust bank Case no. XXXX.
suntrust bank, attn : XXXX fraud assistance center, XXXX XXXX XXXX, XXXX, fl XXXX-XXXX.
Suntrust bank owes me {$700.00} as a result of fraudulent purchases made on the account which they refuse to reimburse. As a result of these fraudulent purchases the account went into overdraft status and {$180.00} in overdraft fees were incurred which I am also requesting reimbursement. I am also requesting reasonable interest on the reimbursable amount.
I visited a local branch of suntrust bank XXXX crossing located at XXXX XXXX XXXX XXXX, XXXX XXXX ga XXXX on XX/XX/2018 to get a copy of my bank statement with account number ending in XXXX. A review of the statement revealed that fraudulent activities had occurred on the account. I immediately informed a bank associate who I believed to be a manager of the fraudulent activities and was told that I was responsible for the fraudulent activities and would not be reimbursed by suntrust bank. I then contacted the bank by telephone and notified the bank 's fraud department of the fraudulent activities and was told that an investigation would occur. I informed the bank that as account holders, neither my husband or myself had made the transactions and neither one of us had authorized anyone else to do so. My husband 's suntrust debit card had been replaced. At the same time, the bank told me to contact the agencies where the account fraudulent actitivies occurred. One company was XXXX XXXX and the other was XXXX XXXX. I contacted XXXX XXXX and XXXX XXXX and was told that resolution of the fraud activities must be resolved by the bank.
I contacted suntrust bank on XX/XX/2018 and was told that my claim for reimbursement was denied but was given no reason for the denial. At that time, I requested a copy of data used to make the decision that denied the claim so I may form a rebuttal. But I was given no reason on why the claim was denied. At that time I also responded that I could not complete the form unless I had official reason for the claim denial.
I contacted suntrust bank again on XX/XX/2018, XX/XX/2018 and XX/XX/2018 and the bank representatives said bank 's records showed no reasons for the denial. On one occasion, I waited 45, minutes to talk with a representative from suntrust bank after which time the employee disconnected the call.
Finally I spoke with a representative that told me my claim for reimbursement was denied because at one time in the past a service by one of the agencies was purchased using the account. I was not even informed of which agency. I informed sun trust bank again that neither myself or my husband had made any purchase for games nor had we authorized anyone else to do so. I again requested documentation of the the data used to the deny the claim informing the bank that I couldn't form an adequate rebuttal without written reason for claim denial. I still haven't receive that information. Though, suntrust bank forwarded several copy of its rebuttal form informing me to complete form and return to suntrust bank, attn : XXXX fraud assistance center, XXXX XXXX XXXX, XXXX, fl XXXX-XXXX. Unfortunately, the form Did not have a method to contact someone verbally. Case no. XXXX.
They were numerous purchases made on the account using my husband 's debit card that caused the account to be in an overdraft status with overdraft fees incurred. Previously I was not an account holder. I informed suntrust bank that my husband had conducted online banking but had recently been diagnosed as XXXX XXXX and was unable to conduct online banking during the time the fraudulent activities occurred.
With so much gaming purchase all of a sudden completed on the bank account, it is incredulous that suntrust didn't have a fraud alert system in place to notify, or at least warn my husband of these suspicious activities. On one months statement 36 transaction for games along with overdraft fees occurred. Another month 's statement had 39 transactions that occurred also incurring overdraft fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-09
Zephyrhills, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-09
Queens, NY
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Complaint: My father XXXX XXXX had an account with Sun Trust Bank. He passed away on XX/XX/XXXX. I was listed as POD on his account. On XX/XX/XXXX I tried to see how much was in his account online to see if he had money to pay for cremation. Somehow, Suntrust banks ' online system allowed to create a second account in his name with all the money moved to it. I reached out to Ms. XXXX XXXX at the XXXX XXXX XXXX to enquire how to solve this problem. She instructed me to send a certified copy of death certificate and notarized letter to Sun Trust in XXXX XXXX VA. The bank received it on the XXXX of XXXX. I was assigned a client advocate, Mr XXXX XXXX, number XXXX, who is tasked with resolving this. He stated that because it's fraud, I have to come to Maryland ( which is the closet branch of bank ) and deal with it in person. I told him, I live in XXXX, do not own a car and do not have the money or resources to get there. All I am asking for is for someone to help me close my father 's account so I can pay for cremation. It's now XX/XX/XXXX and Sun Trust Bank is still holding my dead father 's money. I need help to get this resolved. PLEASE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-09
Mesquite, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-08
Columbia, SC
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-08
FL
Closing an account
Checking or savings account: Savings account
Fees charged for closing account
Complaint: On Tuesday, XX/XX/XXXX, I found my SunTrust savings account was overdrawn by {$99.00} on XX/XX/XXXX. It stated Status " HOLD ''. I only had XXXX cents left in the account before this. I called SunTrust customer service and asked what this was all about. They said due to a Writ of Garnishment being filed for a debt, that {$100.00} was deducted from my account. I told them I did not know anything about it and received no advance notification. I asked for details, but was told by the customer rep that I would have to call " Florida Garnishment ''? Whoever they are.
On XX/XX/XXXX, I received paperwork by U.S. mail regarding a Writ of Garnishment filed by XXXX XXXX XXXX, XXXX. from the XXXX XXXX XXXX XXXX XXXX XXXX. in XXXX. I found several problems with the paperwork. I looked up the Florida Statute and from what I can tell, proper procedure was not followed.
" When a creditor seeks a garnishment, the clerk of court must send notice to the debtor regarding the garnishment. '' I only received paperwork from the XXXX XXXX XXXX XXXX XXXX. I never received anything directly from the Clerk of Court. That is supposed to take place before any attempt at garnishment and collection of the debt. My SunTrust Bank savings account had a grand total of XXXX cents as a balance. Before I learned that it was SunTrust who deducted {$100.00} for 'legal fees ', I asked that the Clerk of Court make sure that the {$100.00}, or at least {$99.00} is deposited back to my account and that any fees or NSF charges that may have occurred as a result, be paid for as well.
" Additionally, the creditor must send the debtor notice of the garnishment, by first class mail within 5 business days of the writ of garnishment being issued. '' The Plaintiff 's Motion For Writ Of Garnishment is dated XX/XX/XXXX. The actual Writ is dated XX/XX/XXXX. According to the Certificate Of Service, all of this paperwork was not mailed to me until XX/XX/XXXX. According to the Florida statute, the plaintiff failed to meet any of the deadlines. Therefore, I requested that the Clerk of Court dismiss the case with prejudice. I sent a copy of the letter to XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX. The following week, I received a Dismissal of Garnishment dated XX/XX/XXXX from XXXX XXXX XXXX.
In the meantime, I received several overdraft notices in the mail along with several robo call messages to call SunTrust about the situation. I called and talked to a rep and explained that the Writ should never have been filed, the law group failed to follow procedure, no one gave me advance notice about the Writ and legal fee deduction, and the Writ was ultimately dismissed. The rep said that I had to contact the debt collector about this and in the meantime, I needed to cover the overdraft or else my savings account would be closed in 60 days. I said, " Why wait? Let 's just close it now and you keep the XXXX cents. '' He said that could not be done, that it would happen automatically in 60 days. I said fine, then we'll just let it happen in 60 days. He did not warn me there would be an additional 'Charge-off Account Fee ' of {$30.00}. I just received a letter from SunTrust, dated XX/XX/XXXX that I now owe them {$120.00} and the account " ... has been referred for collection ''. Before that, I had sent letters, made calls, and exchanged e-mails with SunTrust regarding this situation, all to no avail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-07
Hicksville, NY
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-07
GA
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Complaint: On Monday XX/XX/XXXX, I received a message from Suntrust bank to contact them immediately concerning our savings account. I called them and was informed that there had been two fraudulent withdrawals from a Suntrust branch in the Washington DC area. One withdrawal was {$1000.00} and the other one was for {$2100.00}. The person who made the withdrawals had a fake drivers license with my information on it and Suntrust actually had the license in their possession. Over the next several days, I was told that Suntrust had put the money back into our account. I was contacted by the XXXX county Police Depart. In Maryland on Monday XX/XX/XXXX with a case number. The fraud actually took place in Maryland. I can't see the balance online because they have it locked. I went into the local Suntrust branch in XXXX, Ga on Monday XX/XX/XXXX to transfer some money from our savings account to our checking account and learned that the money has not been refunded back to us! The customer service representative called the fraud department and I was told I would be contacted in 24 to 48 hours. As of today on Mon. XX/XX/XXXX, I have not heard one word from them and the {$3100.00} still has not been refunded. It's now been six weeks. This is not acceptable. Please help me to hold Suntrust accountable and to return our money!
Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-07
Washington, DC
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-07
Norfolk, VA
Closing an account
Checking or savings account: Other banking product or service
Funds not received from closed account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-06
FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: My debit card, credit card, vehicle, and ID were all stolen from me on XX/XX/18 going into XX/XX/18. I was in XXXX XXXX for the next few days and a women stole my card along with my debit card number. All of my transactions from XX/XX/18 to XX/XX/18 were not me aside from one drink at tropical isle on XX/XX/18.
I have two case numbers for two different amounts. The first is XXXX and the amount was XXXX. The second is case number XXXX and that amount was XXXX. I called and made a police report later when when my parents drove from Fl to XXXX XXXX to get me several days later. Police fraud phone number is XXXX XXXX XXXX. The officers name is officer XXXX badge number XXXX. The case number is XXXX. I was on several different news stations along with the XXXX Fl police department posting missing posts about me. I also have chief XXXX XXXX number which is XXXX. My number is XXXX. All I got back was an email with a do not respond saying that they didnt believe any fraud happened. I have several cops, and proof of my stuff being stolen so I dont understand how they came up with that assumption. My stolen car case number is also XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-05
Arlington Heights, IL
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-05
Albany, GA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-04
Main Office, VA
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: On XX/XX/XXXX, I contacted SunTrust Bank ( VA XXXX XXXX XXXX XXXX XXXX, XXXX, VA XXXX ) XXXX XXXX. I asked the bank to cancel my OverDraft Protection because I wasn't notified over the phone when I signed up for it that if your account is XXXX the bank will charge you XXXX for not have money in your account although there was NO bounced check? Then the bank bounced a check for XXXX from XXXX XXXX. Which is a company I have never ever heard of which cost me nearly XXXX. I asked the bank to cancel this company because I've never provided my bank card to XXXX XXXX and have no idea how they used my bank check card to pay for this service. SunTrust filed to case ( s ) XXXX for XXXX in XXXX, XXXX and Case XXXX for XX/XX/XXXX for XXXX. SunTrust said they can not reimburse for all the transactions unless I know when the money was taken? I attempted to change my OverDraft Protection to NO from my online SunTrust account but each time it resets itself back to YES. So I asked the Clerk over the phone to cancel the OVERDRAFT PROTECTION and she said that she was unable to do so.
Please help me. I really would appreciate any help you can advise as you have in the past provided me with EXCELLENT Service. So I am calling upon you again for your assistance as my requests are falling on deaf ears again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-04
Correll Park, NC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-04
Canton, GA
Problem with a credit reporting company's investigation into an existing problem
Credit card or prepaid card: General-purpose credit card or charge card
Problem with personal statement of dispute
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-04
VA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We had a mortgage with Suntrust Mortgage that was sold to a garbage company called XXXX.We are not late on any payments. We had 1.5 years left to pay on it. 1.5 not 15 but 1.5. Now we know that we are going to have a nightmare on our hands because something is terrible wrong with XXXX.
How can we fight this? How can Suntrust do this to us? I told Suntrust that the best thing I can do is go to the local news channels and alert other people that this is what Suntrust is doing. I really dont believe it is real, and I have been hacked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-04
Pflugerville, TX
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-04
Blmgtn, IN
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-04
Orange Park, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: On XX/XX/2018 - I went to a local Suntrust branch to inquire about a XX/XX/2018 request from Suntrust Consumer Home Loan Specialist, XXXX XXXX XXXX Ext XXXX. The request stated that Suntrust was requesting a seperate signed page 2 of a Uniform Borrower Assistance Form packet. ( For Background : My husband and I were in the middle of a divorce, and he alone requested the mortgage modifications. I was opposed to them. ) I had been in contact with Suntrust multiple times over an approximate 9month period, continually notifying them that I was not in agreement with the modifications that my husband, who is a previous Suntrust EVP, was requesting. Since the UBAF did not have a place for a signature on Page 2, and since the UBAF packet is a 5 Page composite whole document, that requires legal affirmations for the entire document to be sworn to, on page 5 of the document, I became suspicious about the odd request, especially with my husband having many friends and colleagues still employed there. The local branch representative filled out a complaint form for me concerning both my mortgage and HELOC loans. At XXXX on XX/XX/XXXX, I received a call from XXXX XXXX, Suntrust Manager with the Home Mortgage Retention group. I explained to her that I had been speaking with and e-mailing XXXX XXXX over the past several months, notifying her that my home had not been damaged by Hurricane Irma, that my husband used the Hurricane as a way to intentionally default on the mortgage as a means to securing more favorable loan terms without it impacting his XXXX since he is a XXXX XXXX ( XXXX XXXX XXXX ), and I was opposed to modifying the Mortgage which would add over 21k in a balloon payment to the end of the loan. I submitted a previous complaint ( XXXX ) concerning this issue, however that complaint was directed towards the HELOC loan associated with the mortgage. This complaint is regarding the Mortgage which Suntrust modified in spite of the fraudulently modified signature page and in addition to my ongoing objections. My husband 's document tampering can be clearly seen on the Suntrust Corrections agreement as well as the notarized signature page that I have attached. I have also attached proof showing that I had faxed Suntrust the original pages, long before they received and processed the fraudulently tampered documents. In spite of the fact that Suntrust had the original documents along with my objections, they continued processing the modification with the tampered documents which were very obviously altered, and even initialed by my now ex-husband. Suntrust also failed to report the illegal mortgage document tampering to authorities, leaving him to continue working in the financial industry without consequence, which places hundreds of unsuspecting clients at risk. It is disturbing that Suntrust not only refused to reverse this modification, they also have made every effort to protect their former EVP from being held responsible for knowingly engaging in financial fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-03
Madison, GA
Problem when making payments
Credit card or prepaid card: General-purpose credit card or charge card
Problem during payment process
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-03
Pnte Vdra Bch, FL
Opening an account
Checking or savings account: Other banking product or service
Confusing or missing disclosures
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-02
Haines City, FL
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-01-02
Greenbelt, MD
Closing an account
Checking or savings account: Checking account
Funds not received from closed account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation