STANDARD MORTGAGE CORPORATION

2019-04-29

FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I had a mortgage that was paid perfectly for 10 year and was set up on auto debit from my checking account. I changed checking account and the payment was not made for one month. The mortgage company made no attempts to contact me after the 10 day grace period. I know they had my correct phone number because they were constantly calling me to refinance the mortgage in question. I contacted the mortgage company and filed a compliant. They told me that it went to a committee and it was voted to remove this from my credit. It was not removed. I can only assume that they do not call customers about late payments so that they can charge late fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2019-04-22

Baton Rouge, LA

Trouble during payment process

Mortgage: FHA mortgage

Complaint: On XX/XX/XXXX at XXXX I paid my mortgage online. I was charge a late mortgage ans it hit my credit for being late past 30 days, hurting my credit score by 30 points. When I called Standard mortgage company I was told it should have been paid by online THEIR close of business at XXXX. In most instances close of business is XXXX and I had no idea their close of business was XXXX. They stated that it was not drafted from my checking account until the XXXX and that's why they would not fix my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2019-03-12

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-08-30

Orange, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-08-30

Orange, TX

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-08-16

Bossier City, LA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information is missing that should be on the report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2018-08-09

LA

Trouble during payment process

Mortgage: VA mortgage

Complaint: XX/XX/2018 Standard Mortgage delivers check in amount of {$1100.00} to XXXX XXXX XXXX for annual hazard insurance payment. Paid out of my escrow account, which was " fat '' because Standard Mortgage had been collecting more than was necessary to cover T & I. On XX/XX/XXXX the check is redeposited in my escrow account. No further action to pay property insurance taken. All this is evident by reviewing my account online. Today, XX/XX/XXXX, I received an email notice from XXXX XXXX that tipped me off on the problem with payment. XXXX XXXX says the check was unauthorized. Now of course the insurance company wants me to pay the annual premium ASAP plus the returned check fee. I do not know why the check from Standard Mortgage did not issue a valid check to XXXX XXXX. I have never missed a payment and have been a customer of theirs for 17 years. I currently have 2 houses mortgaged through them. My biggest issue besides the " bad check '' is that I was not notified and there was no followup action to cut another check to XXXX XXXX.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-06-11

Baton Rouge, LA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Standard Mortgage ( " Standard '' ) placed a forced " hazard '' insurance policy on my account for a total of {$110000.00} in coverage because they were unable to verify my existing coverage. Standard was subsequently provided evidence of hazard coverage my my homeowner 's association and indicated to me that the coverage was deficient by approximately {$22000.00}. I purchased a supplemental policy with {$25000.00} of coverage, however, Standard is attempting to charge my account {$430.00} for coverage from the time in which the forced policy was put in place up until the {$25000.00} supplemental policy was purchased. The {$430.00} is the prorated amount for insurance providing {$110000.00} in coverage. Since I already had a hazard policy in place, and the deficiency in coverage was less than {$22000.00}, I should not be charged a prorated coverage for more that the deficiency in coverage. This in my opinion is an unfair trade practice. Additionally, please note that Standard has clear evidence that the mail they claimed to have sent which requested insurance information was returned to their office and never was delivered to me.
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2018-01-23

FL

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: Standard Mortgage Corporation XXXX XXXX XXXX, # XXXX XXXX XXXX XXXX, LA XXXX Original contact date was XXXX XXXX, XXXX to set up an arrangement to have house appraised to lift Private Mortgage Insurance should it appraise at a pre-determined amount. Early XX/XX/XXXX would have been the 2-year mark of ownership, allowing eligibility for the appraisal according to their terms. They said I was eligible for appraisal in XX/XX/XXXX. From XX/XX/XXXX to XX/XX/XXXX, 4 emails were sent and about 7 phone calls. All calls except for one were eventually routed to random voicemails, where several voicemails were left with no returns. One call on XX/XX/XXXX was received by Customer Service, whom routed me to an agent that again just landed on voicemail. Absolute and complete avoidance of me wanting to work on paying the needless, draining costs of PMI every month.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-12-18

Bennetts Bay, LA

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-11-13

Bueche, LA

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: In XX/XX/XXXXmy daughter was hospitalized to XXXX XXXX. She presented with complications and the XXXX turned into a XXXX XXXX. Her original due date was in XX/XX/XXXX. I to had be off for 2 weeks at this time from work and unable to pick extra shifts with my other job as well. I myself have had some XXXX XXXX and missed a lot of work. I am currently on intermittent FMLA with my employer. I fell behind with XX/XX/XXXXand XX/XX/XXXX payments sent a payment for XX/XX/XXXX in it was returned to my bankruptcy attorney with a letter stating it 's not enough. They stated I needed {$2700.00}. My attorney told me that she would have the notes added to my plan in my chapter XXXX bankruptcy. XXXX XXXX refused to accept these terms and filed a motion to lift the stay on my home. Which has been granted in XX/XX/XXXX. I was told I had until XX/XX/XXXX to come up with XXXX. Then forclosure will start by XXXX XXXX at Standard Mortgage Corporation. XXXX XXXX who works in the bankruptcy department asked the reason why my payments were n't made be put in writing and she would consider accepting the plan agreement from attorney. After she got the reasons she said my financial situation Was n't going to get better and denied the plan agreement and went forth with lifting the stay. I feel my case has been handled inappropriately and I 'm being discriminated against at this company. This is not the first time I have been discriminated against here. I have been with this company for 10 years.
Company Response: Closed with explanation

Timely Response

2017-10-03

LA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: On XX/XX/2017 I purchased a home near XXXX XXXX, XX/XX/XXXX. Standard Mortgage Corporation required that we escrow both taxes and insurance. At closing we prepaid a year 's insurance premiums ( {$1100.00} for homeowners insurance, plus {$1400.00} for flood insurance ). Now XXXX XXXX says they have not received any payments from Standard Mortgage and if they are not soon paid I will have to pay the premiums all over again, this time directly to XXXX XXXX. I have sent an email to Standard Mortgage and talked to XXXX XXXX in Customer Service when she called me today. She is not sure whether the problem is with Standard Mortgage or with the Title Company that did the Closing. I know that, per the Closing Documents, I paid the funds to Standard Mortgage, and therefore that is who should make the payments. XXXX XXXX has the correct address for Standard Mortgage 's Escrow Department in XXXX XXXX, XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2017-05-20

Gretna, LA

Struggling to pay mortgage

Mortgage: FHA mortgage

Complaint: It began when my mortgage company paid my taxes out of my checking account instead of escrow ( XXXX ) ( {$1300.00}. ). My account was on autopay so I thought that this amount was my monthly payment for XXXX XXXX . When I received a late payment notice, I then had to come up with XXXX XXXX payment and late fees. Pd. XXXX . Offsetting XXXX and XXXX payments. I remained in contact with XXXX XXXX @ Standard Mortgage to make payment arrangements. On XXXX XXXX , I left a recorded voicemail stating that I wanted to make XXXX XXXX payment that day, but would call back on Friday to make partial payment arrangements for XXXX until I could catch up. Ms. XXXX put both payments through XXXX and XXXX totaling {$3200.00} within 72 hours. Being XXXX XXXX here in XXXX XXXX , banks are closed and I did not realize she had done this without my authorization. I was {$400.00} negative in the bank before the weekend ended. When I realized it I called her, only to be yelled at. She stated that she took my voicemail as authorization of full payments. I told her that to listen to the voicemail again and she refused. She will take no responsibility for this and will not help me resolve it.This h as caused me to sink into much deeper financial distress and accrue well over {$2000.00} in NSF fees alone, at my bank. This is unrecoverable! Now, I wrecked my car and have no second income anymore. But, because my credit is ruined, I can not get another car. Therefore, no second income. On my XXXX XXXX XXXX salary only, I can not afford to keep this house. My water, phone, cable, etc. have all been turned off. I have to use the neighbor 's hose to fill my toilets in order to flush them once a day. Standard Mortgage is going to be foreclosing on me soon. Ms. XXXX 's decision to put the second full payment through, WITHOUT AUTHORIZATION, had destroyed me and my family. Is there any way that this can be resolved?
Company Response: Closed with explanation

Timely Response

2017-02-15

New Orleans, LA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: When I tried paying my mortgage online last XXXX, the Standard Mortgage Company 's website kept displaying error messages, would n't allow me to access my account, and assured me the problems were being logged. Because it was the end of the month and a weekend, I decided to drive a check to the company. I checked the latest correspondence from them and found I was being overcharged by over {$100.00}. Knowing they do n't accept what they would consider a partial payment, I opted to I emailed them at the start of the following week. I explained the situation, included screenshots of the error messages I had received, included the correct amount I owed, explained how I thought they ha arrived at the wrong total due ( a fee paid in XXXX had n't been posted properly to my account ) and asked that I be allowed to bring in my payment that day. The response I received included a recognition that the fee I paid in XXXX HAD been paid, but I needed to pay it again because it had not been posted properly and was in my escrow account. Also, I would n't be allowed to make XXXX 's payment. I 'd have to include XXXX 's payment, as well, and numerous fees, it turns out, they had included in my total due without any explanation. Over the next few months they referred to the extra fees as both late fees and as home inspection fees. Sometimes they said they were incurred in XXXX, sometimes in XXXX, sometimes in XXXX. They 'd send me certified letters saying I would be in foreclosure if I did n't respond by a date set one week before the letter was written. They 'd claim in the letter that partial payments were accepted, but on the phone and in emails, they made it clear they would only accept a " full '' payment -- i.e. a payment that included fees I already paid and others I did n't owe. The statements they generated themselves and made available online fell in line with what I said I owed. To the penny. But their collections department continued to change their stories about why I owed more than I did, threaten foreclosure in the past, and tell me that no partial payments would be accepted. At the end of XXXX, I just wrote a personal check for what I said I owed -- what the statements online said I owed -- and mailed it. It was accepted. I included {$60.00} late fees I do n't believe I should have had to pay, due to their refusal to accept the full payments I offered in XXXX, and XXXX. In XXXX, I finally got a response from someone in the collections department, admitting ( again ) that the fee I paid in XXXX had, indeed, been paid, and that their claim that I owed " partial late fees '' from XXXX had been bogus. They, instead, claimed I owed a late fee from XXXX. Even though I had provided bank records ( provided by my bank ) of the electronic funds transfer made that month, showing when the payment was sent and when it was remitted -- two days before a late fee would have been assessed. They appologized for their mistakes and assured me it would be taken care of. Three weeks ago I found out that my mortgage was still being reported as 90 days late to credit bureaus. Even though it was not late and had only gone 30 days late last year because they refused to accept payment from me. I had been denied financing last year on a planned purchase I had previously been approved for and the only reason cited was my " experience with a creditor. '' My mortgage was the only bad experience with a creditor on my credit report. I explained all of this in my email to the person who said in XXXX she 'd take care of their mistakes, and to the president of the company. Four days later I got a reply : " I 'm in receipt of your email and will be reviewing your file and will respond shortly. '' I never heard from them again. I emailed again this morning explaining I 'd be filing complaints with CFPB and the local BBB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-10-20

Gonzales, LA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-06-27

Cedar Grove, LA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-04-26

Metairie, LA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-29

Church Point, LA

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: I lost my job XX/XX/XXXX and asked my mortgage company to extend my loan one month so that I can stop having to pay them {$37.00} in delinquent fees like I have been doing since XX/XX/XXXX because I get my social security check on the last week of every month. The note is due on the first, but since I fell delinquent XX/XX/XXXX due to my job loss and my social security checks did n't start coming in until XX/XX/XXXX ; I called Standard Mortgage asking them to help me catch up. They said no just like they have done since I opened the mortgage loan with them in XX/XX/XXXX. I can understand them not helping me before when I was working and just had minor problems, but this is a very serious issue because I am forced now to pay the {$37.00} late fee to keep my loan from becoming default. As of today, XX/XX/XXXX I can not make my mortgage payment because I had to use the only money I have to pay for my filing of Chapter XXXX Bankruptcy. As of tomorrow I will be in default on my mortgage simply because Standard Mortgage refuses to help me by restructuring my loan to where I can be current on my payments.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2015-10-24

MS