SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 97
2017-12-13
Milwaukee, WI
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: On XXXX I was approved for a forbearance with select portfolio servicing. However, I was under the impression it was a modification which I later found out to be the forbearance. In XXXX of XXXX I was told my new payments were going to be roughly {$1500.00} a month. At that point I made my monthly payment in XXXX and XXXX. In the end of XXXX I was told I had the forbearance and I was behind in payments by the amount of {$4700.00}. At that time I considered refinancing my home, but was unsuccessful because the housing market had crashed. XXXX XXXX my payment amount begin to fluctuate around the amount of $ XXXX {$1700.00}. I contacted XXXX in XXXX of XXXX to start the modification process to save my home. I submitted all of the required documentation that was need in XXXX and again in XXXX. I was told by XXXX that my modification was approved and all my documentation was sufficient. I was placed on a trial payment plan in XXXX of XXXX in the amount of {$1400.00} ; I made all the required payments in XXXX, XXXX and XXXX ( all payments were automatically withdrawn from my bank account. ) On XXXX XXXX, XXXX I received a letter from XXXX stating that my modification was approved and new payments were to begin on XXXX XXXX. I just needed to sign the loan modification agreement by XXXX XXXX XXXX ; which I did on XXXX XXXX. I submitted the signed documentation by fax on XXXX and originals by FedEx on XXXX. On XXXX XXXX I was contacted by XXXX and was told that my divorce decree was not sufficient. This is the part that I am confused on, because in XXXX and XXXX my divorce decree was used at that time but now I am being told that it is not sufficient to complete my modification ( which was already approved ) and they have now stated they will denied my modification and start the foreclosure process on my property. I have tried to contact them to see what is the issue with my divorce decree and have spoke with several managers and was told " there is nothing we can do '' and then have been hung up on. I asked if I may file a complaint, I was told they do not do compliant. I spoke with XXXX XXXX XXXX and XXXX XXXX. XXXX has stated my past due amount is {$6900.00} as of XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-12
Chestnut, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-12
Glyndon, MD
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-12
Sacramento, CA
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: FACTS PLEASE NOTE THE FOLLOWING STATEMENTS ARE SUPPORTED BY DOCUMENTATION THAT CAN BE PROVIDED TO THE CFPB UPON REQUEST:What is the complaint about? Mortgage PaymentWhat type of problems are you having? Alleged DeficiencyWhat Company is involved? XXXX XXXX/Select Portfolio ServicingWhat Happened?Bankruptcy Discharge:On XX/XX/XXXX, we received a letter from our trustee that XXXX XXXX Chapter XXXX bankruptcy was nearing completion and effective XX/XX/XXXX to pay XXXX directly, mortgage payments $XXXX XXXX was cc’d and did not raise objections. From XX/XX/XXXX to present, mortgage payments in the amount of XX/XX/XXXX have been made.On XX/XX/XXXXXXXX called stating the account was delinquent and XXXX was due immediately to prevent foreclosure. When I called XXXX I was advised since XXXX through XX/XX/XXXXthe monthly payment has been XXXX, and beginning XX/XX/XXXX, it would be XXXX. On XX/XX/XXXX, I sent a letter to XXXX XXXX, XXXX regarding the payment discrepancies and alleged delinquency. XXXX respondedXX/XX/XXXX, stating:“We have conducted an investigation and did not find any error in the application of payments based upon the information provided. In a review of the account, we confirmed that all payments have been applied in accordance with the bankruptcy order, as shown on the enclosed breakdown”.InXX/XX/XXXX, our Bankruptcy Attorney, XXXX XXXX, filed a motion to deem the mortgage current and the motion was granted inXX/XX/XXXX. On XX/XX/XXXX, we received a letter from XX/XX/XXXX admitting they misapplied the funds during the bankruptcy and they updated the account in accordance to the Bankruptcy Courts Ruling. The following month, they made the account delinquent again. Mortgage Payment:After the Courts JuXX/XX/XXXXruling, the XX/XX/XXXX, XXXX stated the mortgage payment was XXXX. The XXXX statement stated the mortgage payment was XXXX. We continue to send the payment we were directed to send, XXXX when the bankruptcy was completed in XX/XX/XXXX. Currently, the account is again delinquent. Since 2016, XXXX has changed the payment four times, XXXX; XXXX; XXXX and XXXX. Also, as of today, when I accessed our online account, XXXXr now states, “Congratulations, your loan is fully paid off.” My issue with XXXX is per their XX/XX/XXXX, letter referenced above, they stated, “In reviewing the escrow account, we confirmed that the increase in the property taxes and purchase of lender placed flood insurance coverage, effective from XX/XX/XXXX to XX/XX/XXXX, has contributed to the increase in the monthly payment. You may also purchase insurance and provide proof of the policy to cancel the lender placed insurance as a policy you purchase would likely be less expense. Once we receive proof of the insurance, we will cancel the lender placed insurance and refund the paid premiums to the escrow account.XXXX purchased this insurance while we were in active bankruptcy. Additionally, the property is not located in a flood zone. We have insurance on this property through XXXX XXXX so it’s not clear why this insurance was purchased on our behalf. The proof of insurance has been sent no less than 3 times. On XX/XX/XXXX, XXXX finally cancelled the lender placed insurance yet they are still charging insurance in the mortgage payment and they have yet to complete a new escrow analysis to adjust the monthly payment accordingly as outlined by their XX/XX/XXXX, letter. In addition to the insurance fees, they are also charging late fees, property inspection fees, and legal fees. To complicate matters even more, effective XX/XX/XXXX, the mortgage was sold to Select Portfolio Servicing and they have been calling and harassing non-stop alleging the account is delinquent. This entire ordeal has been a nightmare. I have POA for my Mom who is XXXX. If I were not taking care of her finances and paying close attention to these discrepancies, and if our attorney had not intervened, the property would have been foreclosed. Their past, and current activities border on FRAUD and ELDER ABUSE.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-12
Ocean City, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Good Day, We were in the process of a deed in lieu of foreclosure on XXXX XXXX XXXX select portfolio servicing contacted us to let us know that our first step would be a walk thru to see the condition of the property.XXXX XXXX we were given written confirmation that we could proceed after we were completely out to contact them so we could be inspected .on XXXX XXXX, XXXX i then contacted XXXX.to let them know we had vacated the property they the replied oh we are so sorry we sent that document out prematurely and you can move back in so we can work out something there is a lien on the property after going back an forth for several months the title was cleared and we began the process again. XXXX XXXX this year we signed our closing deed in lieu at that time we were told nothing else was required from us and that the property did not have to be reinspected because it was done in XXXX XXXX so at this point we would just be notified.On XXXX XXXX i was then informed that we were denied because of a I.R.S. lien that was on the property i contacted the I.R.S. the representive said for me to contact a attorney because someone in the mortage company dropped the ball because the debt had been there since XXXX XXXX i feel we were treated unfair.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-12
Wesley Chapel, FL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-12
Boca Raton, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-11
Newark, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Failed to validate mortgage, I have been informed from the county register office that there is no existing mortgage. and a mortgage have been transferred 3 times from XXXX XXXX XXXX, XXXX XXXX and SPS currently being the company requesting payments from me XXXX XXXX Deed holder to the property.However no one have been able to produce the original note for the property at XXXX XXXX XXXX XXXX, XXXX NJ XXXX. None of these 3 entities have no interest in my property/House and I have no signed contract with any of these companies. Has of the most recent letter sent from SPS I have no signed contract with XXXX XXXX XXXX located at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, NY XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-11
Juniper Hills, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Complaint: XXXX XXXX BANK NA CO MORTGAGE DEPT Reference number XXXX, XXXX : ATTENTION MERS MORTGAGE ELECTRONIC REGISTRATION SYSTEMS as nominee for XXXX XXXX XXXX XXXX XXXX XXXX XXXX. NOTICE - MOST IMPORTANT - The documents for this alleged Mortgage Assignment is nothing but forgeries and robo signing at best.
NO ACTUAL FINDINGS - Within the request they the bank XXXX XXXX XXXX XXXX XXXX was requested to provide proof of said signatures that of the original signatures not forgeries. The signatures are proven not to be that of XXXX XXXX XXXX nor that of XXXX XXXX XXXX the real persons in flesh signatures. After receiving a letter on XXXX XXXX, XXXX for the request, XXXX XXXX XXXX XXXX ) from address XXXX XXXX XXXX XXXX OH [ XXXX ] XXXX XXXX XXXX XXXX XXXX XXXX XXXX said that this loan information is not available aka [ does not exist ] not available on paper, microfiche, or image. They said in the letter that you may obtain a copy of you mortgage deed or warranty deed from a court house where the property is located. You may also request a Title policy abstract, settlement, statement, and survey from the title company that closed the mortgage loan. In other words this loan is paid off and is no longer in their system at this point and time, until XXXX XXXX XXXX filed a fraudulent Mortgage Assignment on the property XXXX XXXX, XXXX four months later after XXXX XXXX XXXX and XXXX XXXX XXXX had received the confirmation payoff letter as of XXXX XXXX, XXXX. This is deed fraud. Whom do not and has never given any permission to XXXX XXXX, nor XXXX XXXX XXXX XXXX XXXX XXXX XXXX. WRONG IDENTITY - XXXX XXXX Bank has referred to XXXX XXXX XXXX & XXXX XXXX XXXX as similar names but which are that of XXXX XXXX XXXX and XXXX XXXX XXXX with a different location and city within the same state of California, as well as XXXX XXXX or as in XXXX XXXX using the same address within this claim. This is completely and utterly identity theft, fraud no contract. Wrongful foreclosure attempts are underway from a company whereas XXXX XXXX employees will attempt to secretly transfer the paid off mortgage which also is known as a closed mortgage, to a well known foreclosing company SPS Select Portfolio Servicing in which they will attempt to secretly foreclose the property while the owners are out of town state and or the county. Statues Of Limitations - California Civil Code - CIV Section 882.020 ( Amended by Stats. 2006, Ch. 575, Sec. 1. ) Cite as : Cal. Civil Code 882.020. Also see Pursuant to Section 360.5 of he Code of Civil Procedure. There are no forms presented of an actual ledgers, copy of a check for payments signed by the real persons nor an accurate date or timeline of events for this loan to have taken place. What has been presented to all seen in this complaint is nothing best of forgeries, identity fraud, fraud no contract, and fraud in the inclusion! The attempts of communications with XXXX XXXX XXXX and XXXX XXXX XXXX are therefore cut off, and has never truly existed with the Plaintiffs/real party ( s ) in interest on in the acts of harassment. The document dated XXXX XXXX, XXXX are all forgeries as stated multiple times to XXXX XXXX XXXX to its employees, and agents as in CEOs Chairperson, CFO and Representatives. Their response is internally created by former employees of XXXX XXXX XXXX XXXX XXXX XXXX XXXX that of XXXX XXXX and XXXX XXXX XXXX whom may or many not be real persons. Proof of the existence of an account of the actual establishment of debt account but the actual Sentient human XXXX XXXX XXXX and that of XXXX XXXX XXXX duly signed and written out by both parties and not any unilateral agreement. This would include but not limited to the actual agreement upon which the signature page has direct reference to the entire agreement XXXX XXXX XXXX and XXXX XXXX XXXX is an artificial entity, a title, of the limited liability fictitious corporation which is legal trade mark, which constitutes valuable legal interest of which all right, title and interest are reserved and of which you have filed to knotty the Caretaker and acceptance agent and supply proof of claim against the limited liability corporation. I declare under penalties of perjury in accordance with the laws of the United States of America ( without the United States ) Title 28 U.S.C. 1746 ( 1 ) the forgoing is true and correct and is admitted when not rebutted, so help me.
XXXX XXXX # RWTD XXXX Date : XXXX/XXXX/XXXX Exchange MEMORANDUM and Reference Account Name : XXXX XXXX XXXX XXXX No : XXXX XXXX Treasury Direct Accrual to be passed through XXXX # XXXX XXXX XXXX : XXXX XXXX DATE XXXX XXXX, XXXX ACCOUNT NO. XXXX - XXXX AMOUNT {$460000.00} PREVIOUS BAL $ N/A CURRENT BAL $ N/A XXXX/XXXX/XXXX {$460000.00} plus interest if applicable and accruable TREASURY DIRECT ACCRUAL - XXXX - MEMORANDUM This is an Original Issue Priority. An active Private issue Account, Treasury Direct Accrual to be passed through Account number - XXXX with the processing of this International Bill of Exchange, The Fiduciary is To Be Held Harmless and has exempt status in compliance with The Accompanying Money Order, And when passing through the PRINCIPLE ACCOUNT of XXXX XXXX XXXX as noted above, /s/. The Money order was mailed to this person ; Mailed on XXXX XXXX, XXXX Registration Number XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX LA XXXX - XXXX & XXXX. Our attempt and final to do so is to settle unclear matters and move on to the matters that present themselves as clear such as the USDA GOVT BOND CUSP # XXXX. Therefore our findings and investigations present strong evidence that this debt is not a legal obligation nor a debt owed by XXXX XXXX XXXX and XXXX XXXX XXXX akas straw fiction and other types.
We have thoroughly investigated this issue and have found XXXX XXXX to be at fault and have continued to harass attempt to place under duress and commit other frauds therein and thereof this compliant claim account and situation, by using outside sources investigators and agencies. XXXX XXXX BANK has presented nothing from outside sources, have created space and time of delays with new fraudulent documents and have not allowed outside investigations to look into emails, ledgers, accounts, accounting and the CUSIP number Nothing XXXX XXXX presented is real, its all fraud. Their response from XXXX XXXX Bank and their attempted defense has been disputed line by line and item by item. Please note and make aware that XXXX XXXX has allegedly acquired all banks involved such as XXXX Mortgage XXXX, XXXX XXXX Co Bank XXXX and XXXX or it was given to them by the FDIC in XXXX. PLEASE ESCALATE THIS CASE CLAIM AND COMPLAINT TO THE US DEPT OF JUSTICE OR THE US ATTORNEY GENERAL. As the law states that of California Civil Code - CIV Section 882.020 that once a mortgage has expired four years well after and in this case ten years that no foreclosure is possible and a maturity date has expired this is the law of Any such actions well after the law has been presented in full force shall be ; extortion, fraud no contract, deed fraud, mortgagee assignment fraud, identity theft and a wrongful foreclosure attempt not limited to forgery ( robo signing ), breaking and entering private property for the second or third time, harassment, slander defamation, slander, libel.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-11
Mans Del Sol, PR
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Last XX/XX/XXXX, checking my credit report, I noticed that an account is incorrectly reported with Select porfolio # XXXX balance of {$140.00} open which does not belong to me and / or I have any obligation, as a result of the first investigation submitted to the bureaus of credit the result was satisfactory obtaining an increase in my score of +70 points, extremely satisfied with the results and procedures of FCRA law. It is not when I received a notification on XXXX-2017 that my score fell due to the fact that said account that was removed from my credit report was reported with a new balance amount of {$140000.00}, however I proceed to send a new one. investigation sending to XXXX evidence of the results of the reports and the corrections made but to date they have not corrected this error that makes a future purchase impossible.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-11
Mans Del Sol, PR
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Last XX/XX/XXXX, checking my credit report, I noticed that an account is incorrectly reported with Select porfolio # XXXX balance of {$140.00} open which does not belong to me and / or I have any obligation, as a result of the first investigation submitted to the bureaus of credit the result was satisfactory obtaining an increase in my score of +70 points, extremely satisfied with the results and procedures of FCRA law. It is not when I received a notification on XXXX-2017 that my score fell due to the fact that said account that was removed from my credit report was reported with a new balance amount of {$140000.00}, however I proceed to send a new one. investigation sending to XXXX evidence of the results of the reports and the corrections made but to date they have not corrected this error that makes a future purchase impossible.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-11
MO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We are working on a short sale. The house was destroyed by Hurricane Sandy, and the land where the house once stood appraised at {$35000.00}. Select Portfolio Servicing ( SPS ) is demanding {$120000.00}. We were able to find a developer who agreed to pay the money.
All documents have been submitted for the review for the short sale. In XX/XX/XXXX, SPS started asking about the Arms Length Affidavit. I told them that their custom is to send the Affidavit over with the Investor 's Approval Letter. They then responded that they had all needed documents to review the file. Two weeks passed, and I followed up with them. They then stated they needed a document signed by the real estate agent, and forwarded the document to us. We had that document signed and returned to them within 48 hours, and again, they stated that that was the last document needed to complete the file.
Two weeks later, we followed up and they asked us if the listing agent and the buyer were related. We told them they were not, however, the Arm 's Length Affidavit is the document that is needed to confirm that, a document which SPS sends over with their Investor Approval Letter. They said they would send it with the approval letter on XX/XX/XXXX. On XX/XX/XXXX, that became XX/XX/XXXX. On XX/XX/XXXX, we were told XX/XX/XXXX. On XX/XX/XXXX, they again asked if the listing agent and the buyer were related, and we again had the conversation about the Arm 's Length Affidavit. They said the approval would be ready within 48 hours. On XX/XX/XXXX, that became Thursday, XX/XX/XXXX. On XX/XX/XXXX, they demanded that the Arms Length Affidavit be signed BEFORE granting the approval letter. I told them that is not how SPS operates : that the approval letter has the Arms Length Affidavit attached to it. They said they would send the documents to me. On XX/XX/XXXX, at XXXX CST, with no documents in hand, I called and was transferred to a manager, XXXX XXXX , who has kept me on hold " researching '' the situation for over an hour. She has told me, on this phone call, 1 ) the document can not be sent to me because the approval is " conditional, '' but that she wants me to find the document online via the SPS website and send them to her. 2 ) They are not on the SPS website and that I should " XXXX '' them. After I " XXXX '' them and found the SPS Arm 's Length Affidavit attached to an Approval Letter, proving that what I have been saying for the past SIX WEEKS was accurate, she then put me on hold for seven minutes and told me that she would put in a request to fax me the Arm 's Length Affidavit. This is what I was told on XX/XX/XXXX - that the document would be faxed to me. I am currently holding while she figures out if she can actually fax the document to me herself.
See the attached document, which is what I found when I " googled '' it, per the supervisor 's instruction, which shows the approval letter alongside the arm 's length affidavit, as I had been telling them for six weeks.
They are clearly playing a game to stall the processing and review of the file, either to push the closing into 2018 for tax purposes, or to try to foreclose on the house because they think it is worth more if they take it and hold it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-11
Las Vegas, NV
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-11
Vancouver, WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-10
Juniper Hills, CA
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: I entered into a contract to purchase the property located at XXXX, CA on XXXX XXXX, XXXX. I provided a good faith check in the amount of {$3000.00}. The agreed price of the home was {$230000.00}. The sellers bank requested a price increase to {$230000.00}. I agreed to the increase. I requested and paid for a termite inspection, a property inspection, and an appraisal. Because the property is a short-sale there were some repairs required by my lender prior to close of escrow. I request assistance in the repairs from the seller, who declined stating lack of funds. I requested an extension of escrow to allow enough time for the repairs to be completed. Once everything was signed off on by the city building inspector my lender informed me that because it is a short sale that they required a letter from Select Portfolio Servicing , Inc. ( SPS XXXX approving the sale because the previous on had expired on XXXX XXXX, XXXX. We had requested an extension of escrow, but we were not able to get a letter with a new closing date from XXXX. We have been requesting it since XXXX XXXX, XXXX. XXXX requested to increase /amend the price again and I have agreed but they still have not provided me with a letter approving the sale with a revised closing date. I am buy the house to have a place to live because me and my husband have recently divorced. I do not feel like XXXX is following good business practices, and is not treating me or the seller fair. This should fall under some type of contracts, and fair business practices, or something. This company should not be allowed to treat people like this. I do n't know what law they have broken, but there has to be some way to stop these banks from making people foreclose on their home even when they have someone willing to purchase it. And they should be reasonable because the house could not even pass the inspection by the city building inspector, and no one else was willing to make the repairs. Now they are stalling trying to make me pull out. Both myself and the seller will lose money on this, and I will not be able to recover the money I spent on the repairs. There should be some laws, or rules that should be followed for short sales. The local real estate market is not doing very well, and this type of thing only makes things worst for people trying to purchase a home. There are still additional repairs that will need to be made before I can even live in the house. I have attached the inspection report for review.
I have contacted the company to file a complaint, but they told me that I could not do anything without the approval of the seller. They would not provide me with any information about where and how I could file a complaint.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-08
Hialeah, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-08
Shulerville, SC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-08
Newnan, GA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-07
Los Indios, TX
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: Since XX/XX/XXXX, I started submitting all requirements for Loan Modification to XXXX XXXX, that they are seemingly trying to modify my loan, at the same time, trying to fail my attempt to avail the government Loan Modification benefits and incentives for homeowners like us.
I was requesting for their XXXX in-house Homeowners Assistance Program Evaluation Summary that they sent to me last XX/XX/XXXX and until now appealing XXXX to follow the right Federal Home Affordable Modification Guidelines. The right determination on the Evaluation summary indicates that on the Loan Modification Agreement should be FIXED RATE NOTE and not Adjustable Baloon rate, where the rate is fixed on 30 year loan ; the only change in our payment would result from changes in my taxes and insurances. Its not acceptable the BALOON NOTICE of {$180.00}, XXXX after XX/XX/XXXX. The way XXXX modified my Loan is illegal and not under the Federal Home Affordable Modification Guidelines.
XXXX is trying fully vesting in & entitling me to unapplied amount Principal balance of {$80000.00} that XXXX have to Deffered my balances eligible FULL FORGIVENESS of DEFERRED PRINCIPPAL REDUCTION amount and NOT BE REDUCTION only for 1/3 %. I respectfully request that the loan be modified from their 20 year term to a 30 year term or 40 yrs, the interest rate be reduced to the current 20 year market rate and the payment should be adjusted accordingly. The very minimal reduction in payment in XXXX HAMP modification they did for me is not acceptable or affordable. It has to be re- calculate into FIXED RATE NOTE and not Adjustable Baloon Rate.
I complied already with all their requirements. While the modification was pending, I was advised that I needed again to send additional documents within 7 months for the modification to be approved ; they always said that it is still in the underwriter for review. I still kept on sending documents at this point with the hope that they will process my Loan Modifications. I always communicated from XXXX XXXX Mortgage servicing regarding the status of my Loan Modification processing and they kept on denying my Loan Modification request now in which means that they are not abiding under the HAMP Program, so we can stay in our home and exercise our rights for Federal Housing Affordable Loan Modification. We are requesting their approval for remedies available by Federal law. I had complied with XXXX XXXX requirements for Loan Modification processing. We are in the verge of completing all requirements to finalize our Request for Mortgage Assistance ''. XXXX XXXX have not dealt to me in good faith until this moment.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-07
Fort Washington, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-07
Central Point, OR
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-07
Foothill Ranch, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XXXX of XXXX I was approved for a loan modification with XXXX XXXX. I paid all 3 trial payments. On the XXXX payment I called XXXX and they told me my file had been transferred to SPS. I called SPS and they had no record of the mod and told me I had to START THE PROCESS ALL OVER!! The previous process took months almost a year so as you may understand I was devastated beyond belief!!! I knew I had been wronged but could not figure out who I needed to speak to in order to help me. I called profusely to SPS, XXXX, XXXX, I reached out to XXXX, etc. Nobody could help. Well, let me tell you last week I was BLESSED! I finally after 4 EXHAUSTING LONG YEARS spoke with XXXX. She helped beyond belief. She was a rep in the Loss Mitigation department and she blew the roof open!! She went back to XXXX to see what happened. She found out that XXXX did not send the paperwork over until XXXX or XXXX of XXXX. Therefore, when SPS finally received the mod docs they stated to me, " OH SORRY THE DOCS EXPIRED! '' I WAS LIVID!!! Because at this point SPS would not honor the mod. I was wronged and have been fighting ever since. I worked in a call center for XXXX to see what happens behind the scenes of a mod process. Much to my dismay I realize that docs are not package properly, you have new employee 's on the floor that just start the process then quit, you have hourly workers working on your file and customer service reps who read notes on a screen and do not assist because they have no actual file in hand. I have ran the NPV tool on many borrowers and understand the process. When someone ran the NPV tool on my file they stated I made XXXX per month when in actuality I sent a pay stub in for XXXX. Needless to say ... .I WAS DECLINED! Also, I had a case where SPS is stating they are missing docs from my file and declined me because of it. I happen to know first-hand that all companies ( call centers ) say the same thing! They are unorganized and blame the general public for not sending in documentation when all the while it 's their internal process. MILLIONS of people have gone to foreclosure because of mishandled documentation by call centers. ( I refuse to call them BANKS ) as most people are ignorant to the fact that they are speaking to hourly workers who do n't even own homes.
I have put my complaint into XXXX and into SPS for the improper handling of my file. There was a 42 page piece of XXXX report that was written by a woman at SPS with my last complaint to the CFPB. I had no ammunition last time and did not know what happened. However, this time XXXX at SPS ( in Utah ) helped me tremendously. She read the notes word for word on what happened and I found out the dirt and why I did not received my paperwork. SPS has tried to get out of honoring my loan mod by making up accusations, but XXXX blesses those who do right. I was wronged and I am here to tell the public that we need to stick together and do what is right for this Country!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-07
Newark, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-07
Wallington, NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: i had an original complaint about the loan stating that XXXX XXXX XXXX, complaint number XXXX. after being in court today, XX/XX/XXXX, i have been told by the attornies that XXXX XXXX XXXX was not the bank that foreclosed. the bank is XXXX XXXX XXXX XXXX, so i would like to open a new complaint against them. they foreclosed on a fraudulent and predatory loan that somehow they acquired. the issues are still the same, terms agreed upon were changed by the home lender, XXXX XXXX XXXX, during the document signing. with the terms changed it made this loan unpayable. the truth in lending act was violated and numerous other violations were done. i have a forensic audit on the loan proving this. the company XXXX XXXX XXXX went bankrupt in XX/XX/XXXX after writing multiple bad loans. i should not have lost my house, it is now up to XXXX XXXX XXXX to correct this miscarriage of justice. i need answers quickly, i can not wait 60 days. the new owner is pushing for eviction. i need all matters involving my house to be reversed by the government. please call me @ XXXX or e-mail me, XXXX this matter is very urgent
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2017-12-07
Kenner, LA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation