SELECT PORTFOLIO SERVICING, INC
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 3
2019-11-08
Marlboro, MD
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-08
Castleton, IN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-07
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-07
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-07
Discovery Bay, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: XXXX Send my LOAN TO SPS. XXXX WILL NOT HELP FIX THE PROBLEM! SPS IS NOT AWARE I AM NOT SURE HOW TO FIX THIS PROBLEM I SEND SPS ALL THE PAPERWORK THEY CAN NOT FIND IT.
This is my I can't complain regarding XXXX Mortgage servicer. my first complain number XXXX XXXX - XXXX Why is closed by Consumer Financial Protection Bureau with a letter that was sent out by XXXX denial off the wrongdoing to my monthly payment. as of XX/XX/XXXX XXXX is still in violation a fair debt collecting Act, Fair Credit Reporting Act, wrongful foreclosure, and transferring my loan to Select Portfolio Services with incorrect information stop my taxes and loan history.
I received a letter from XXXX which I am including as a PDF with this complaint XXXX did not fixed my property taxes according to XXXX County.
I am including my new tax bill which is based on property value of {$790000.00} please look at my build that clearly states my property value is {$790000.00} Letter Dated XX/XX/XXXX send by XXXX respond to my complain with the Consumer Protection Bureau clearly states that my property value as the date they send the letter is {$1000.00}, XXXX NOT {$790000.00} I have paid my mortgage on time since XX/XX/XXXX intend never missed a payment because of XXXX negligence an unfair debt collection my credit score dropped 300 points and XXXX servicer refused to take my payments of {$4000.00} as of XX/XX/XXXX. I am facing foreclosure because of XXXX negligence. the new servicer has received incorrect information from XXXX transport in XX/XX/XXXX. XXXX 's liable for damages to me financially and I'm very much mentally stressed because of the situation it is hard to function on daily basis and it is giving me sleepless nights.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-07
Fort Lauderdale, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-07
Miami, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-07
MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-07
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-07
Chatsworth, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-06
Arden Hills, MN
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-06
Granger, UT
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-06
Jackson, MS
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-06
Lancaster, SC
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-06
Macclenny, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Complaint: My monthly statements confirm that my mortgage servicing company has made the home that I purchased in XXXX un-affordable by increasing my interest rate from 2.375 % to 5.375 %, and my monthly payment from {$900.00} to {$2900.00} during one 12- month period as follows ; XX/XX/XXXX - 2.375 % interest, with {$900.00} monthly payments -- - XX/XX/XXXX 3.375 % interest, with {$2900.00} monthly payments -- - XXXX 4.375 % interest with {$2700.00} monthly payments -- - XX/XX/XXXX - 5.375 % interests with monthly payments of {$2900.00}.
Twelve months ago, I followed my servicer instructions, with assurance that they would not foreclose, if I submitted an application along with financial information, and continued to make my {$900.00} payments, because I was entitled to get a modification of my loan by either a reduction of principle, reduction of interest, or an extension of the pay-off period to lower my monthly payment I.e. a new 20 year mortgage.
To date however, despite my compliance with their instructions, my servicer has stalled my request for modification of my loan, by continuing to ask for more and more and more new information and resubmission of information already submitted, during which time they turned my loan over to there attorney to start foreclosure, because I continued to pay the {$900.00} amount ( as instructed ), instead of the increased interest rates and monthly payments.
Upon notice of foreclosure, I was able to come up with and pay the difference between my previous {$900.00} and now {$2700.00} monthly payments to bring my mortgage loan current, with no assurance that they would provide the modification assistance that I need to make my loan affordable ... so that age XXXX I can live near my children that can provide the help that I now need going forward.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-05
Macclenny, FL
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-05
FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX Certify Mail : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Re : XXXX XXXX Property : XXXX XXXX XXXX XXXX XXXX, Fl XXXX Mortgage MIN # XXXX XXXX XXXX Account : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX-XXXX, current owned by XXXX XXXX under PSAs name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX Dear XXXX XXXX : This is a Qualified Written Request pursuant to the Real Estate Settlement Procedures Act, 12 U.S.C. 2605 ( e ). XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) is the mortgage note holder of our mortgage loan at the above address. I dispute the ownership of the note and amount owed.
NOTE : A WRITTEN RESPONSE IS REQUESTED.
Since XX/XX/XXXX, the servicer have being falsely claiming that XXXX XXXX XXXX is the holder of the Note of Mortgage.
In other hand XXXX XXXX XXXX have denied to the Consumer Protection Financial Bureau ( CPFB ) be the owner of Mortgage or Trustee of complainant Mortgage.
On XX/XX/XXXX XXXX XXXX XXXX also denied being the owner of Mortgage account and stated that no such account in their records, but have failed to provide Borrower with a written response.
Evidence show that XXXX XXXX is not the Trustee of the Mortgage since XX/XX/XXXX.
NEW EVIDENCE New evidence show that XXXX is not Trust of the Mortgage according US Securities and Exchange Commission ( SEC ) records shows that pooling servicing Agreement ( PSA ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX-XXXX Asset-Backed Pass-ThroughCertificates XXXX XXXX-XXXX was purchased by XXXX XXXX on XX/XX/XXXX and all of its the residential mortgage ( RMBS ) place into the new PSA called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX-XXXX, which consolidated different type commercial and residential pooling Servicing Agreements.
XXXX has failed to correct those errors or release Borrower Mortgage. Instead the servicer have being claiming a false debt, and assessing fraudulent fees and attorney fees for more than {$200000.00} over mortgage debt, in violation of the Mortgage stipulations.
ATTORNEY FEES XX/XX/XXXX-XX/XX/XXXX {$200000.00} XX/XX/XXXX-XX/XX/XXXX {$9100.00} ____________________ Total {$200000.00} On XX/XX/XXXX XXXX created, executed fraudulent documents like Limited Power of Attorney to giving servicer authority to foreclosure Borrower property. This document was recorder after the sales of PSA, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Asset-Backed Pass-ThroughCertificates XXXX XXXX-XXXX. It constitute a flagrant FRAUD.
The fraudulent Limited Power of Attorney, was created or purported one ( 1 ) year and six ( 6 ) months after the sale of XXXX XXXX XXXX-XXXX ( FRAUD ).
THE FOLLOWING INFORMATIONS IS REQUESTED : 1. Complete payment history, including the dates and amounts of all the payments I have made on the loan till date ; 2. Copy of updated/current Power of Attorney signed by XXXX XXXX XXXX XXXX giving SPS to act of its behalf to foreclosure or modify the above Mortgage.
3. Breakdown of the amount of claimed as arrears or delinquencies, including an itemization of all fees charged ; 4. The payment dates, purpose of payment and recipient of any and all foreclosure fees and costs charged to my account for a total of {$200000.00}.
Legal fees PERIOD XX/XX/XXXX-XX/XX/XXXX a ) XXXX & XXXX ... {$55.00}, 999.05 b ) UNDISCLOSED LEGAL FEES. {$65000.00} c ) XXXX XXXX XXXX ... {$950000.00} d ) XXXX XXXX XXXX. {$9700.00} e ) XXXX XXXX XXXX XXXX XXXX... {$940.00} f ) XXXX & XXXX ... {$750.00} g ) XXXX XXXX XXXX XXXX {$340.00} TOTAL {$140.00}XXXX XXXX XXXX. The payment dates, purpose of payment and recipient of all escrow items charged to my account since XX/XX/XXXX when SPS took over the servicing ; 6. Breakdown of the current escrow charge showing how it is calculated and the reasons for any increase within the last 24 months ; and 7. Copy of any annual escrow statements and notices of a shortage, deficiency or surplus, sent to me within the last three ( 3 ) years.
8. A sworn statement that US Securities and Exchange Commission ( SEC ) information is wrong, incorrect. That and that the current Trust is XXXX XXXX no XXXX XXXX XXXX.
9. SPS should removed all fraudulent and excessive attorney fees that are in violation of the mortgage agreement.
10. Thank you for taking the time to acknowledge and answer this request as required by the Real Estate Settlement Procedures Act, 12 U.S.C. 2605 ( e ). The requested information is due within 10 business days.
Sincerely, XXXX XXXX Property : XXXX XXXX XXXX XXXX XXXX, Fl XXXX cc : XXXX XXXX Bankruptcy Court case # XXXX XXXX County Court case # XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-05
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-05
San Jose, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-04
Grover Beach, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-04
Summerfield, FL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-04
Lb, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Complaint: In XXXX I receive a Home Affordable Modification from my servicing Company Select Portfolio Servicing XXXX XXXX XXXX XXXX XXXX XXXX UT.XXXX ( XXXX ) XXXX My Modification was in XXXX of XXXX in the agreement Recital 3 ( c ) of the modification agreement the total Deferment amount of XXXX would be waive in thirds on each anniversary of the modification as of XXXX of XXXX Select Portfolio Servicing has not honor their agreement or obligation to the modification agreement first payment agreement : provided that i maintain a current status.
the wavier breakdown is as follow 1 ) XXXX XXXX in the amount XXXX ( not completed by S.P.S ) 2 ) XXXX XXXX in the amount XXXX ( not completed by S.P.S ) 3 ) XX/XX/XXXX in the amount XXXX ( not completed by S.P.S ) How ever my Servicing Company has fail to to address my concern i have sent a request to the customer correspondence department this issue has prevented me from refinancing my home and has cause huge delays and cost
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-04
Corcoran, MN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-04
FL
False statements or representation
Debt collection: Mortgage debt
Attempted to collect wrong amount
Complaint: XX/XX/XXXX Certify Mail : XXXX XXXX XXXX XXXX XXXX SELECT PORTFOLIO SERVICING INC XXXX XXXX XXXX XXXX XXXX XXXX XXXX, UT XXXX Re : XXXX XXXX Property : XXXX XXXX XXXX XXXX XXXX, Fl XXXX Mortgage MIN # XXXX XXXX XXXX Account : XXXX XXXX XXXXXX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX, current owned by XXXX XXXX under XXXX name XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX SPS acc # XXXX Dear SPS Loan Servicer : This is a Qualified Written Request pursuant to the Real Estate Settlement Procedures Act, 12 U.S.C. 2605 ( e ). SELECT PORTFOLIO SERVICING INC ( SPS ) is the servicer of our mortgage loan at the above address. I dispute the amount owed according to your recent Financial Statement called SPS transaction History. Exhibit 1 Since 2013, SPS have being falsely claiming that XX/XX/XXXX is the holder of the Note of Mortgage.
In other hand XXXX XXXX XXXX have denied to the Consumer Protection Financial Bureau ( CPFB ) be the owner of Mortgage or Trustee of complainant Mortgage.
On XX/XX/XXXX XXXX XXXX XXXX also denied being the owner of Mortgage account and stated that no such account in their records as SPS have being falsely claiming. See Exhibit 2 Evidence show that XX/XX/XXXXis not the Trustee of the Mortgage since XX/XX/XXXX.
Also, SELECT PORTFOLIO SERVICING INC ( SPS ) is not the servicer of the Mortgage, either.
NEW EVIDENCE New evidence show that SPS, according US Securities and Exchange Commission ( SEC ) records shows that pooling servicing Agreement ( PSA XXXXXX/XX/XXXX Asset-Backed Pass-ThroughCertificates ACE XXXX was purchased by XXXX XXXX on XX/XX/XXXX and all of its the residential mortgage ( RMBS ) place into the new PSA called XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, which consolidated different type commercial and residential pooling Servicing Agreements.
SELECT PORTFOLIO SERVICING has failed to correct those errors or release Complainant Mortgage. Instead SPS have being claiming a false debt, and assessing fraudulent fees and attorney fees for more than XX/XX/XXXX over mortgage debt, in violation of the Mortgage stipulations.
ATTORNEY FEES XX/XX/XXXX {$XX/XX/XXXX {$XX/XX/XXXX ____________________ Total {$XXXX} On XX/XX/XXXX SPS created, executed fraudulent documents like Limited Power of Attorney to claim authority to foreclosure complainant property. This document was recorder after the sales of XXXX, XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX Asset-Backed Pass-ThroughCertificates ACE XXXX. It constitute a flagrant FRAUD.
On XX/XX/XXXX, SPS purporting to transfer the subject mortgage lien to itself. Plaintiff never has been owner of the Note claimed in the core of action falsely called VERIFIED FORECLOSURE COMPLAINT.
In order act on behalf XX/XX/XXXX, SPS purported a Limited Power of Attorney, one ( 1 ) year and six ( 6 ) months after the sale of XXXX XX/XX/XXXX XXXX ( FRAUD ). Exhibit 3 THE FOLLOWING INFORMATIONS IS REQUESTED : 1. Complete payment history, including the dates and amounts of all the payments I have made on the loan till date ; 2. Copy of updated/current Power of Attorney signed by XXXX XXXX XXXX XXXX giving SPS to act of its behalf to foreclosure or modify the above Mortgage.
3. Breakdown of the amount of claimed as arrears or delinquencies, including an itemization of all fees charged ; 4. The payment dates, purpose of payment and recipient of any and all foreclosure fees and costs charged to my account for a total of {$XX/XX/XXXX}.
Legal fees PERIOD XXXX a ) XXXX & XXXX ... {$XX/XX/XXXX}, XXXX b ) UNDISCLOSED LEGAL FEES. {$XX/XX/XXXX c ) XXXX XXXX XXXX ... {$XX/XX/XXXX} d ) XXXX XXXX XXXX. {$XX/XX/XXXX} e ) XXXX XXXX XXXX XXXX XXXX. {$XX/XX/XXXX} f ) XXXX & XXXX XXXX {$XX/XX/XXXX} g ) XX/XX/XXXX XXXX XXXX XXXX {$XX/XX/XXXX} TOTAL {$XX/XX/XXXX}, XXXX 5. The payment dates, purpose of payment and recipient of all escrow items charged to my account since 2013 when SPS took over the servicing ; 6. Breakdown of the current escrow charge showing how it is calculated and the reasons for any increase within the last 24 months ; and 7. Copy of any annual escrow statements and notices of a shortage, deficiency or surplus, sent to me within the last three ( 3 ) years.
8. A sworn statement that US Securities and Exchange Commission ( SEC ) information is wrong, incorrect. That and that the current Trust is XXXX XX/XX/XXXX, no XXXXXX/XX/XXXXXXXX.
9. SPS should removed all fraudulent and excessive attorney fees that are in violation of the mortgage agreement.
10. Thank you for taking the time to acknowledge and answer this request as required by the Real Estate Settlement Procedures Act, 12 U.S.C. 2605 ( e ). The requested information is due within 10 business days.
Sincerely, XXXX XXXX Property :XX/XX/XXXX, Fl XXXX cc : XXXX District Bankruptcy Court case # XXXX XXXX County Court case XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-11-04
Hillsdale, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I tried to do a loan modification with SPS. SPS is stating to me that because I had other reviews in the past the investor says I am not eligible. I next submitted a short sale and SPS is stating because of how far behind I am on my mortgage that a short sale is not an option per the investor. The investor is XXXX XXXX. I spoke to XXXX XXXX and they stated I am eligible for a short sale because I never did one before.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation