SELECT PORTFOLIO SERVICING, INC

2016-03-17

Apple Valley, CA

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-03-17

San Jacinto, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-17

Rncho Domingz, CA

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: Select Portfolio Processing has been requested to complete a subordination agreement by XXXX. The first request was made around XXXX XXXX. To date, XXXX XXXX, the request has not been completed, after almost 60 days. Additionally, there is no timeline for completion. I was told today that some requests take 6 months.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Disputed: No Timely Response

2016-03-17

Santa Ysabel, CA

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: I was pursuing a mortgage loan modification and was presented a loan modification proposal and the lengthy application process. After reviewing the documents of the proposed modification I did not feel it was a reasonable deal. I took the next five months to look around and see what other options were available. After a five month search I felt I had no option but accept the original proposal from Select Portfolio Services. Upon contacting them they said my application and offer had expired. Two days later when I called them again I was told that I could, in fact, accept that original loan modification agreement. I informed them that i could not fine the original loan mod documents ; And would they they please rewrite them and send them to me for my acceptance and signature. They did, I signed returned and started making regular loan payments. I did not catch, that when the modification document was re-written and sent to me the second time, that the dates for the commencement of mortgage payments had not been updated to reflect my signing date, but had been left at the dates five months earlier, when the proposed modification had initially been offered. Original modification was offered XXXX/XXXX/XXXX and I accepted and signed XXXX/XXXX/XXXX. I have been five monthly payments behind ever since. I have applied for a second modification with Select Portfolio Services to resolve this issue to no avail. I have asked that they simple move those five payment to the end of the loan and return me to a " current '' status and they have refused. I need help to resolve this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-16

Atl, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-03-16

Atl, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-03-16

Kendall, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-16

Tampa, FL

False statements or representation

Debt collection: Mortgage

Attempted to collect wrong amount
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-16

Atl, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-03-16

Thompsons Station, TN

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: In case XXXX, SPS continues to say that XXXX was acting to protect their interest in advancing funds to pay off XXXX. This is not the case, because I was in NO threat of foreclosure from XXXX, and XXXX did not have any idea of arrangements with XXXX to bring the account current. The reason I was delinquent in the first place was because I had XXXX and it took a long time to recover. XXXX was very helpful during this time, unlike XXXX. Because I was not in danger of foreclosure from XXXX, XXXX did not protect their interest, but did arbitrarily ( and I say illegally and unethically ) decide to pay off my first mortgage with XXXX. As such, it was a cash out refinance, entitling me to the right of rescission. As I have said before, I NEVER received ANYTHING showing where any of the money went, let alone any RESPA documents. I am willing to see what a Judge would say in a court of law, is SPS?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-03-16

Bolling Afb, DC

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-03-15

Chester, NY

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was discharged in bankruptcy
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-15

Sylvania Township, OH

False statements or representation

Debt collection: Mortgage

Attempted to collect wrong amount
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-15

Glendale, CA

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-15

Los Angeles, CA

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-15

Wallington, NJ

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-15

Jupiter, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: XXXX XXXX reached out to our office with concerns regarding an upcoming foreclosure auction and her attempt to work with her servicer ( SPS ) on a pre-foreclosure retention option or liquidation. XXXX is experiencing a valid hardship and has suffered a severe reduction in income. The property is still owner occupied and has been maintained. Upon speaking with SPS, they are unwilling to postpone the upcoming auction so that XXXX can complete a HAFA short sale. The property has been listed and with a recent price reduction, we are expecting an offer. We feel XXXX should be given a fair chance at completing a pre-foreclosure sale and we are asking that SPS give her more time on the review.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-15

Washington, DC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-14

Garden Grove, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-03-14

Lghthse Point, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-03-14

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-03-14

Columbia, SC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-14

Columbia, SC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-14

Columbia, SC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-03-14

Spring Hill, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have a final trial date scheduled for XXXX/XXXX/XXXX. I am still trying to work out a loan resolution with my servicer. After several attempts to get information, I finally just looked up the required documentation on their website. I completed the forms and submitted everything that was required directly through their website. I called the next day to make sure they were recieved and was told they were. The servicer was showing that we had entered a consent judgement which we had not. They had initially refused to process any loan workouts due to the consent judgement. The gentleman I spoke with indicated that he had the consent judgment closed out and had a loan modifcation opened for our account. I was told to just show up for trial and tell the judge that we were working on a loan modification, that there was a miscommunication with the servicer and their attorney re the consent judgment but that we were working on the modification now. THIS is not how it works. A judge isnt going to listen to me. Their legal team needs to take care of that considering THEY are the ones bringing the complaint. I was asked to submit copies of my XXXX and XXXX tax returns within the next few days to the servicer for the loan modification which I did. I called back today to make sure the documents were received. They were. However, I was advised to call the banks attorney to have them cancel the trial date. Again, the servicer needs to call their OWN attorney. Their attorney is not going to listen to me. The servicer is the one directing the foreclosure, NOT ME. I decided against calling the servicers attorney since I myself have an attorney and would not be allowed to speak with servicers attorney anyway. I called SPS again this afternoon and was told that MY attorney needs to call theirs to have the trial date cancelled. I told her they needed to direct their own attorney. I told the agent that I was aware of a federal regulation indicating they were supposed to postpone this trial date if we had a loan modification in progress and offered to give her the information. The agent indicated that she was unaware of any such law and put me on hold to ask her supervisor. She came back and advised that neither of them had ever heard of that law and that I needed to have my attorney call theirs. She stated even if she transferred me to someone else at SPS, they would tell me " hands down that your attorney needs to contact our attorney. '' Again, I am insanely confused how my attorney is going to make them stop a trial date considering they are working for the servicer! In addition, she stated that they did NOT have a modification open on our account, even though I was told last week that they had opened the modification request ( and the agent had asked me to submit my tax returns ). Today, I was advised that they couldnt process a modification until they had all the paperwork. I advised that I had submitted docs last week and then the tax returns today, no one has asked me for any other documents. She did see all the docs but that they couldnt process the modification request until all the documents were received. I asked what documents were needed and she stated she couldnt tell me that, that the file had to be reviewed first. I am so confused. I am simply trying to work this out and the servicer is telling me many different things and refusing to work with me or postpone their trial date.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response