SELECT PORTFOLIO SERVICING, INC

2016-07-29

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-29

Marlboro, MD

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-29

Louisville, KY

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Select Portfolio Servicing continues to provide fraudulent information to the credit reporting agencies in regard to my Acct. # XXXX .... They refuse to take this negative information off of my credit reports even though I have told them it is totally wrong. They bought then sold my mortgage from XXXX XXXX XXXX during the financial crisis and later sold it back to them. During that process, all my records were lost and they report that I was delinquent in my mortgage. I now have a clean mortage with XXXX XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-29

San Jose, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: SPS has dropped the ball on this foreclosure avoidance program. Seller has been trying to do a short sale and SPS never ordered an interior value. They ordered an exterior drive by only which is NOT VALID when trying to do a short sale for establishing actual value of a property. We were told on XXXX/XXXX/16 that an interior value was ordered and expedited and then on XXXX/XXXX/16 we were advised that they do n't know where their interior value order is. SPS is confused and displaying incompetence regarding a financial matter. Sellers are trying to avoid foreclosure and negligence on behalf of SPS is not a valid reason for seller 's home going to foreclosure.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-29

Northwoods, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-07-28

Bermuda Dunes, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-28

Fayetteville, GA

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-07-28

Highland, CA

Communication tactics

Debt collection: Mortgage

Called after sent written cease of comm
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-28

Onekama, MI

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: Trying to get mortgage assistance. I have a XXXX and XXXX degree and a XXXX XXXX XXXX. I spent 12 years in XXXX and consider myself an expert. I can not imagine a person without my background working with these people. I am doing this for the greater good. For example, they asked for a Profit and Loss statement because I am self-employed. I prepared it and sent it. I called to follow up and they asked me why my Profit and Loss statement was negative. I said it was negative because it was a loss. They asked why I sent it in then.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-27

Warrenton, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-27

Brooklyn, NY

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-27

Canton, MI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-27

Dallas, TX

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-27

Bermuda Dunes, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-27

MD

False statements or representation

Debt collection: Mortgage

Attempted to collect wrong amount
Complaint: misrepresented the amounts consumers owed.ALLEGED LAW VIOLATIONS The complaint charges XXXX with violating several federal laws, including the FTC Act, the Fair Debt Collection Practices Act ( FDCPA ), the Fair Credit Reporting Act ( FCRA ), and the Real Estate Settlement Procedures Act ( RESPA ) enforced by HUD. Fair Debt Collection Practices Act The complaint also alleges that XXXX violated several provisions of the FDCPA, in connection with collecting loans that were in default when XXXX obtained them. Specifically, the FTC alleges that the defendants falsely represented the character, amount, or legal status of consumers ' debts ; communicated or threatened to communicate credit information which was known or which should have been known to be false, including the failure to communicate that a debt was disputed ; used false representations or deceptive means to collect or attempt to collect a debt, or to obtain information concerning a consumer ; collected amounts not authorized by the agreement or permitted by law ; and failed to validate debts. misrepresented the amounts consumers owed. INFLATING ORIGINAL PRINCIPAL BALANCE ] This not the first time select portfolio servicing ARE inflating original principal balance ON MY LOAN assignment fraud, XXXX XXXX, XXXX XXXX, not my lender ... XXXX XXXX, AN ENTITY THAT STOP EXISTING IN XXXX due merge with XXXX, a sub prime pat of XXXX XXXX XXXX XXXX The case was challenged as to assignment fraud the assignments fraud was caught when the prior defunct plaintiffs XXXX fka XXXX fka XXXX XXXX XXXX all defunct debt collector law firm shut down was caught entering fraudulent assignments of mortgage in XXXX prior fillings by defunct XXXX XXXX XXXX XXXX XXXX defunct XXXX and XXXX assignment fraud from a defunct finance XXXX that XXXX to exist in XXXX and no live person at XXXX XXXX and XXXX nothing to assign. FULL DEPOSITION TRANSCRIPT OF XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX lending group filed for Chapter XXXX bankruptcy protection in Delaware in XXXX it is still under that " protection '' ) XXXX XXXX, AN ENTITY THAT STOP EXISTING IN XXXX due merge with XXXX, a sub prime pat of XXXX brothers XXXX brother where is the permission to act from bankructy trustee of XXXX XXXX for XXXX XXXX to manufacture thus fraud ASSIGNMENTS Where is permission to act from th bankruptcy trustee for mers and its OFFICER reviewing this document questions whether XXXX or any of its officers had prior to convey this property out of XXXX XXXX, XXXX a defunct entity. MOTIONS : ILLEGAL BUSINESS PRACTICE XXXX XXXX XXXX OF XXXX XXXX for depositions WHO holds title as document control officer for select portfolio servicing and address XXXX XXXX XXXX XXXX XXXX, UT XXXX ANDALL UNDER CONTROL OF XXXX XXXX. XXXX XXXX, SELECT PORTFOLIO SERVICING, XXXX XXXX AND XXXX XXXX AND PLAINTIFF XX/XX/XXXX REQUEST A HEARING AND INVESTIGATION OF CFPB ALLEGED LAW VIOLATIONS The complaint charges XXXX with violating several federal laws, including the FTC Act, the Fair Debt Collection Practices Act ( FDCPA ), the Fair Credit Reporting Act ( FCRA ), and the Real Estate Settlement Procedures Act ( RESPA ) enforced by HUD.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-27

Frisco, TX

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-27

Nyc, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Disputed: No Timely Response

2016-07-26

San Gabriel, CA

Other

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-26

Belleville, IL

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-26

Plainview, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-26

Canyon Cntry, CA

Settlement process and costs

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-26

San Buenaventura, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-26

Itasca, IL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: This will be my XXXX complaint, with the unethical business practices of Select Portfolio Servicing, they are the servicing company that has the control over my property short sale, I have a case number XXXX. XXXX Bank who I had my mortgage with for 13 years I never was late on a payment, This pass year my Husband, had major medical problems, that changed are income, and he now is on XXXX, and we are no longer able to maintain a number of are financial commitments, this property was a rental we had, the property can not be sold and the debt be paid off, for the property is up side down. we have no other choose but to short sale, I have been working with SPS since XXXX of XXXX, I sent them the documents they needed, with a cash offer of {$180000.00} they said they wanted {$200000.00}, we listed the property at XXXX with bank approval, a month or so went by and we received a offer for {$190000.00} cash, SPS requested all papers be updated before they would review, all paper work was updated ( again ) that is when my problem got worst, SPS came back and said they will not except this offer for now they want XXXX. Knowing that any property does not increase {$30000.00} in a month or so, I asked SPS how can I and the realtor show you that the {$230000.00} amount is not realistic, they gave me and the realtor a long list of documents, that they would need to review, to make any change in the asking price, and gave us till XXXX XXXX to do so. as documents were sent I called to make sure all was received and nothing further was needed, they said no I was under review, until I received a letter from SPS requesting documents I had already sent, needed to be resent because they have expired. I filled my XXXX complaint with CFPB, received a call From XXXX XXXX from Ombudsman dept. SPS, she received my complaint from CFPB and would take care of short sale process XXXX XXXX XXXX, I said finally we can move forward. the documents, that needed to be resubmitted again, had expired and needed to be resubmitted by XXXX XXXX the realtor and myself gave them every document they ask for by the XXXX XXXX date, I keep in contact with SPS I never again spoke to the XXXX XXXX that was to keep things moving ( XXXX XXXX XXXX I was back to talking to who ever answered the phone ( no negotiator ) to follow thru with the file. I had no choice but to regenerate more duplicate papers with new dates. because you receive SPS famous letter ( we can not review till we receive and then another request for more documents, with a deadline. ) this last batch of updated documents was do by XXXX XXXX XXXX, I followed thru with all documents, my last call was to SPS on the XXXX XXXX XXXX I asked do you have all documents that was asked of me and my Realtor, to complete the review, they said yes and I would hear back by XXXX XXXX, XXXX, but instead on XXXX XXXX, a letter, it been dated XXXX XXXX XXXX it said SPS is unable to complete my review for we have not received all documents we previously requested. If we do not receive the required documents by XXXX/XXXX/XXXX we will consider your request to be withdrawn. I read the letter that they added XXXX more documents, I could not believe this, the same thing was happening again, I had to let my Lawyer go I paid him to short sale he was doing resubmitting papers over & over, each paper submitted needs written, Name, address, account, I have stacks papers, he asked for more money, that I did not have, If SPS is doing a short sale they should know what documents, are needed to complete one, instead of having an XXXX and XXXX shift to have people look at a screen to tell you the need more paper, they should hire people capable of negotiating a short sale, I feel SPS pushing me closer to foreclose. and it should not be my husband can not work like he use to. I need help SPS is not doing their job.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-07-26

Atlanta, GA

Taking/threatening an illegal action

Debt collection: Mortgage

Seized/Attempted to seize property
Complaint: This is a Claim of continuous UDAAP violations pursuant to FCRA, FDCPA 15 U.S. Code 1692e - False or misleading representations, 15 U.S. Code 1692f - Unfair Practices, and O.C.G.A. 9-3-25 Georgia statute of limitation. - These violations require urgent attention by the CFPB Administrative Tribunal in that the continuous nature of the deceitful acts are inflecting severe harm upon us. 1. Select Portfolio Servicing Inc. and XXXX XXXX, XXXX Has, yet again made another representation and implication that seizure, attachment, or sale of our property in a non-judicial foreclosure sale scheduled for XXXX XXXX, XXXX is imminent unless a loan modification or short sale is agree too by us. See EXHIBIT-G, SPS Inc. ( sales notice ), then see EXHIBIT-H, ( SPS Inc. 's third party letter urging us to modify, alter or otherwise recommit to a charged-off and closed loan ). 2. This is a case where SPS Inc. bought collection rights to an account that both SPS Inc. and XXXX knew or should have known were unenforceable ( charged-off and closed ), or had insufficient information to support collection of the debt claimed to be owed. 3. SPS Inc. after acquiring the dead account began publicly broadcasting threatening messages calming they have a right to foreclosure threw a secured interest. 4. This is SPS Inc. 6th attempt in the past 7 month threatening collection of unsecured debt and/or unsecured property by means of illegal foreclosure. 5. SPS Inc. and XXXX XXXX XXXX actions amounts to debt collection thru intentional inflection of emotional distress, and should not be allowed to happen by this Administrative tribunal. 6. SPS Inc. and XXXX XXXX XXXX. has, on the XXXX day of XXXX, initiated a non-judicial foreclosure action in defiance of an existing Cease and Desist letter, ( See respondents expressed Intent to comply stated in CFPB case # XXXX at the respondents opening paragraph 1 ), then see EXHIBIT-K. ( ambiguous letter sent by us mail to us on XXXX/XXXX/XXXX ). 7. SPS Inc. has sent a foreclosure document when both SPS Inc. and XXXX XXXX XXXX. have personal knowledge that the loan they are attempting to foreclosure on is dead because the account was charged-off and closed by XXXX on or before XXXX XXXX, XXXX, as evidenced by the exhibits cited in paragraph 10 ( A ), ( B ), ( C ) and ( D ) below. 8. Both SPS Inc. and XXXX XXXX XXXX. have personal knowledge that any rights to default debt after 4 years is barred by Georgia statute of limitation, O.C.G.A. 9-3-25. 9. When a note is charged off and closed. The note no longer exists. It can not be sole because the purported loan that backs the note is gone. Thus, the note and loan is gone. All that remains is collection rights to the default debt which is now time barred. 10. Note that nether SPS Inc., or its clients have a security interest in our property as is evidenced by the following documented proof. to wit, A. The loan was CHARGE-OFF as of XXXX XXXX, XXXX, see EXHIBIT-001C ; and B. The LOAN was CLOSED as of XXXX XXXX, XXXX, see EXHIBIT-001A ; and C. The collection rights was sold to SPS Inc. in XXXX, years after the loan had been charge-off and CLOSED in XXXX, see EXHIBIT-001B ; and D. As proof that any collection rights to any default debt resulting from the charge-off and closure of account # XXXX is now time barred by GA 's 4 year statute of limitation, see EXHIBIT-001A ( it show when the statute began to run ). note that as of today 's date the statute of limitation has already lapsed. When the original subprime loan was charged off and closed by XXXX on or before XXXX, XXXX, XXXX the loan and note no longer exist ( according to UCC requirements ). All that remained was collection rights to possible default debt. AND, those rights can be transferred by assignment ONLY, and not by " transfer '' of a negotiable note
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-07-25

City Ranch, CA

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response