SELECT PORTFOLIO SERVICING, INC

Consumer Complaints

There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC. Dated between 2019-12-06 and 2012-02-28.

Complaints Page 151

2016-12-16

New Windsor, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-16

MA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)


Complaint: SPS Servicing currently services my mortgage. I have lived here for 15 years. On XXXX XXXX, 2016 I became a victim of identity theft. Taxes were filed using my ssn. Fraud report filed. All XXXX credit bureaus put a freeze on my credit. I contacted SPS immediately as I did any/all accounts I pay. I did not want a loan modification. Just wanted to communicate why I fell behind. They refuse to work with me on the mere {$4000.00} I am behind. No option to pay in 1-3 months along with my current mortgage which is very affordable ( {$810.00} ) They have more than enough documentation as to why and how I fell behind. I am victimized twice! My identity was stolen. Bank accounts hacked, had to close them. Sons college loans I had to cancel. It 's rather simple, and they refuse to give me either a 1-3 month agreement to pay the arrearages or a specific date that I had to pay by. This company does not only practice in bad faith, but they lose everything, do n't note any comments in computer, and have discriminated against me. I intend on contacting the list of departments the FTC gave me today as well as the Attorney General office. I am done being the victim, communicating, sending in documents repeatedly pertaining to my identity theft only to have the lost. My salary ( which I have all my XXXX forms clearly indicate that I can easily maintain $ XXXX/month. SPS is playing games, thankfully I caught on very quickly. I will also be starting a web page for other consumers being lied to, not offered modifications, not offered payment plans, being discriminated against ... .the list goes on.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-12-16

Briarwood, NY

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-15

San Diego, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-15

New Windsor, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-15

Washington, DC

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Complaint: I have been pleading for the full consideration of my situation, understanding and assistance to keep my home as I try to straighten out my life since XXXX. I was diagnosed with XXXX XXXX ( XXXX ) in the XXXX, have undergone XXXX that had caused difficulty in meeting my financial commitments, including mortgage payments. After I stopped the XXXX, I was dealing with XXXX, though I did n't give up, and moved forward with plans to complete my studies and committed to work hard in order to keep my place. I requested assistance from XXXX Housing Finance Agency regarding Home Saver- a foreclosure prevention program, contacted several organizations, including the XXXX housing agencies for counseling and assistance. It seems like with some organizations such as the XXXX I could have qualified for assistance, if I contacted them during my XXXX, not after I stopped it. So apparently, there is not a single agency or organization who could help me. It is still not clear why I did n't qualify for a forbearance program with XXXX XXXX XXXX or Select Portfolio Servicing, inc. ( SPS ), why and who put restrictions on my account that does n't allow me to qualify for any of the home affordable programs. Initially, mortgage was with the XXXX XXXX XXXX, then with the SPS. When I fell behind on my loan, I called XXXX XXXX XXXX and explained them my situation and asked for assistance. They initiated loan modification process ; eventually application was denied and the loan was sold to SPS. Though I was behind on my loan, at that point only several months, I still was trying to make payments regularly. As a XXXX I get paid twice XXXX. In the XXXX my XXXX payment was delayed ; as a result I sent in only half from the total required monthly amount. SPS returned my payment, started loan modification process and refused to accept any payments. The application for loan modification was denied. I appealed their decision, my application for the mortgage assistance has been in the process since XXXX XXXX. This whole process is very frustrating and stressful to be in this situation. I explained to them my situation over and over again, and provided proof of my situation from my doctor, completed letter of hardship, and in good faith, diligently submitted all the paperwork as they have requested. I am running out of patience ; SPS once again requested profit and loss statements that I provided in many different formats before. It is not clear which part of income they consider to be as part of self-employment, since I am XXXX, and get occasionally paid assignments at the XXXX. Then, as I thought, finally they are reviewing my application, I received email notification of this change as an email alert, update of my application status to be Application Received. Several days later when I checked their website, my application is under review and they are requiring more information, again, and now they need pay stubs, they need clarification on months paid out of the year. Though I enabled assistance program status email alert, I did n't receive email notification letting me know that my application status has changed and they need more information. I am overseas, I ca n't access my mail immediately and requested that they stay in touch with me via email, which they never do, or keep the account information updated on their website, so I know what is happening. I provided the requested information and explained to them over and over and over again, in writing and over the phone that as an adjunct faculty I get paid twice XXXX, provided the dates of the XXXX terms and dates I get paid. It looks like they are not reading my letters, or they do n't care. Am I dealing with robots or humans? to me, SPS is just dragging the time to deny my application at the end, as XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-15

Superstition Mtn, AZ

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Complaint: Hello, I am in the middle of a loan modification. My loan servicer asked me to send in a cashiers check for {$200.00} to cover the cost of the appraisal. The letter states " to send {$200.00} within 14 days of this letter ''. The letter was written XX/XX/2016 I did not receive the letter until just prior to the 14 day period. I contacted the servicer and was told it must be mailed within 14 days not received. I then mailed the certified funds immediately. The loan servicer then cashed the check, kept the funds and denied my appraisal since they did not receive the funds within 14 days, not what the letter said. Now they want me to refile and send another {$200.00}.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-15

Centreville, VA

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-14

Hillside, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-14

FL

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Complaint: DUE PORTFOLIO SERVICING due refusal to disclosed XXXX AS TRUSTEE ADDRESS on Account # XXXX, Property : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. Select Portfolio Servicing falsely claiming to be Attorney in Law of supposed investors, base in fraudulent, suspicious, purported assignment mortgage, recorded on XX/XX/XXXX, is requiere under Section 6, The Real Estate Settlement Procedures Act ( RESPA ) to furnished investors information and principal office : To Servicing Bank : SELECT PORFOLIO SERVICING XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Ref. : Select Portfolio Servicing Acc # XXXX Property : XXXX XXXX XXXX XXXX XXXX XXXX XXXX NOTICE TO DISCLOSE XXXX AS TRUSTEE HEADQUARTER ADDRESS AND ITS CEO OR AGENTS The undersigned, pursuant Section 6, The Real Estate Settlement Procedures Act ( RESPA ) request Select Portfolio Servicing, Inc., to produce/disclose the following information : 1. Release XXXX AS TRUSTEE Headquarter Address of the Mortgage Acc # XXXX. 2. Release XXXX, As Trustee 's representative name, in authority to handle decision/legal action on subject Mortgage signed by XXXX on XX/XX/XXXX. 3. Release, but not limited, any assignment officially recorded by XXXX XXXX XXXX to XXXX XXXX XXXX or any other institution, previous of the purported one recorded on XX/XX/XXXX by crooked and disbarred lawyer XXXX XXXX and XXXX XXXX XXXX. Pursuant Section 6, The Real Estate Settlement Procedures Act ( RESPA ) Select Portfolio as the servicing bank handling this account, is required to disclose and release the above-referenced and inquired documents. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-12-14

Cedar Crossing, GA

Loan servicing, payments, escrow account

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-14

Flushing, NY

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-14

Las Vegas, NV

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-12-14

Jamaica, NY

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-14

Cheverly, MD

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-13

Peekskill, NY

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-13

Fullerton, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-13

Bloomington, UT

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-13

Juniper Hills, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Complaint: I 'm a XXXX year old XXXX that has a 10.99 % interest rate on my primary property with loan servicer Select Portfolio Servicing. I requested a refinance so that I can lower my interest rate and mortgage payment and SPS advised my to apply for a loan modification. I was approved for a loan modification with an interest rate of 9.74 % and they added {$2000.00} to my principal balance. SPS claims they based the loan modification on the information that I sent in. However, the information that I sent illustrated an income lower than they income they used to structure the loan modification. SPS wants me to start a trial loan modification that I strongly disagree with because the income is n't correct and the interest rate is too high
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-13

Atlanta, GA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX, GA XXXX Director XXXX XXXX Consumer Financial Protection Bureau XXXX, XXXX XXXX Headquarters address Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX Dear XXXX XXXX ; I will lose my home on XX/XX/XXXX. After a long history of exchanges exchange with the CFPB concerning the modification my home. A short sale or foreclosure of my home is scheduled for XX/XX/XXXX. For years I have informed CFPB and SPS that may home appears Uneconomic. My Principle and Interest annual payments are less than my property taxes. Since the purchase of my home XX/XX/XXXX my home assessment has been in error. I purchase the home at {>= $1,000,000}. As market prices plunged I provided numerous written communications concerning the over assessment valuation. Today the assessment value of XXXX XXXX XXXX is {>= $1,000,000}. I have paid SPS the taxes in escrow since XX/XX/XXXX. Parcel location number XXXX. Today the property is listed to sale for {$860000.00}. My up is up for short sale and foreclosure because I can not pay the taxes. As Of XX/XX/XXXX, I have received approval to sale the property below my original purchase price at an expected loss of {$450000.00} relative to the purchase price and {$470000.00} to the historical tax assessment. The current price and comparable evidence The error and over assessment. Comparable Street and neighborhood XXXX County tax assessments. Parcel Number Location Address XXXX County Assessments XXXX XXXX XXXX XXXX XXXX XXXX {$650000.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {>= $1,000,000} I am requesting a tax reimbursement of {$120000.00} plus interest for the historical over assessment of the property. My request for reassessment is well documented in written letters to you Tax Commissioner and to SPS. I will give SPS the rights to pursue the tax over payment to XXXX County. I need my cash by XX/XX/XXXX in order to relocated. Please respond as soon as possible sine I am being removed from the home and need funds to resettle. Sincerely, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, Chair ; XXXX XXXX XXXX, Vice-Chair ; XXXX XXXX XXXX and XXXX County Board of Assessors XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX Dear XXXX XXXX : Since the purchase of my home XX/XX/XXXX my home assessment has been in error. I purchase the home at {>= $1,000,000}. As market prices plunged I provided numerous written communications concerning the over assessment valuation. Today the assessment value of XXXX XXXX XXXX is {>= $1,000,000}. Parcel location number XXXX XXXX. Today the property is listed to sale for {$860000.00}. My up is up for short sale and foreclosure because I can not pay the taxes. As Of XX/XX/XXXX, I have received approval to sale the property below my original purchase price at an expected loss of {$450000.00} relative to the purchase price and {$470000.00} to the historical tax assessment. Comparable Street and neighborhood XXXX County tax assessments. Parcel Number Location Address XXXX County Assessments XXXX XXXX XXXX XXXX XXXX XXXX {$650000.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {>= $1,000,000} I am requesting a tax reimbursement of {$1200.00}
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-13

San Francisco, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)


Complaint: I received this loan in 2007 and was unaware that I had a negative amortization loan that would adjust and grow a balance every month. I am XXXX and needed the funds to repair my home to accommodate my illness. I fell behind as soon as the loan adjusted and have been unable to get help with keeping my home. I can afford to pay my old payment based off of that loan. I was recently under review for a modification and was denied, they say I do not make enough money to keep my home and will not work with me to give me a payment close to my old payment. I do not agree that my income is insufficient, I can afford to make a payment but I can not seem to get the assistance that I need from SPS to keep or even short sale my home. They have advised me that they will proceed with foreclosure instead. I do not want to be homeless and the very least I would like the option to short sale under the XXXX program.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-13

Long Grove, IL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-12-12

La Jolla, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-12-12

Agua Dulce, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage


Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-12-12

Tupelo, MS

Application, originator, mortgage broker

Mortgage: Conventional adjustable mortgage (ARM)


Complaint: I have been been trying to get a loan modification for over a year, and its been between XXXX different lenders XXXX XXXX XXXX and Select Portfolio Servicing. I do n't know how and why this note is being bounced back and forth for the past 8 years. I do n't understand why this being done without giving me notification and consent if I wanted to find another lender or not. After talking with another lender, I had requested a loan modification with Select Portfolio Servicing, and there is no trace of this at the request XXXX XXXX, they have not been able to produce the modification at all. I feel as I have been railroaded, and after that I was told by XXXX XXXX that they have put a {$5000.00} lien against me, I have not missed a payment. So I 'm not sure why and how this came about. Also I requested an escrow account for my taxes and insurance and was denied that as well. I currently am displeased with both companies.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response


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