SELECT PORTFOLIO SERVICING, INC.
Consumer Complaints
There are over 9109 complaints on file for SELECT PORTFOLIO SERVICING, INC.. Dated between 2019-12-06 and 2012-02-28.
Complaints Page 8
2019-10-08
Matthews, NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-08
Auburn, KY
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-07
Daytona Beach, FL
Fraud or scam
Money transfer, virtual currency, or money service: Refund anticipation check
Complaint: Fraudulent Account, Identity theft, Data Breach, Mortgage Fraud. phishing, using my personal information without permission. I never signed any Mortgage, Instruments, Notes accessing credit file scam, has violated the FCRA by putting out inaccurate information and improper ... Notes Mortgage forged These agreements agreement and violated state law. Copied and pasted. Full payoff Account breached Estoppel letter sent XX/XX/2019 XXXX XXXX Instrument # XXXX # 1 Book:7739 Page:3149 satisfaction at my county courthouse. Reproduction in whole or in part without permission is prohibited it seems as if the mortgage original amount company and banks decided to modified loans of closed account and sold them to SPS.Select Portfolio Servicing sending debt collection letters that violate federal law, They have now reported to credit report and destroyed my good credit rating. Select Portfolio Servicing, Inc. All rights reserved.
The UNDERSIGNED hereby gives notice of Termination of Notice of Commencement recorded on 9 IID/0.6 '' '', in Official Records Book 5-4,5'y Page 22.3 ( of the Public Records of XXXX County , Florida and In accordance with Chapter 713.132, Florida Statutes, the following information is provided in this Notice of Termination : improper trying process published mortgage agreement and violated state Florida law.713.13 ( 1 ) ( a ) 7., Florida Statutes : The Notice of Commencement is terminated as of breached the mortgage agreement and violated state law balance would increase even above home value on a fraud mortgage account are of this Notice of Termination, whichever date is later.
This Notice of Termination applies to : All the real property subject to the Notice of Commencement transferring cancelled real property described as : from the recording date XX/XX/2019. Breach of contract Debt All lienors have been paid in full or prorate in accordance with Section XXXX6 ( 4 ), Florida Statutes A copy of this notice has been served on the contractor and on each lienor who has given notice, if any Instrument # XXXX # 2 Book:7739 Disclaimer. We are not attorneys and not licensed td advise-you on the law or prepare legal forms for you. Please have an attorney or title company ( if applicable ) prepare important legal documents.
ESTOPPEL AFFIDAVIT OF MORTGAGOR ( State of : ) Florida XXXX ( County of : ) the undersigned authority, duly authorized in the state and county aforesaid to take acknowledgements, this day personally appeared the undersigned Affiant ( s ) and severally first being duly sworn depose ( s ) and say ( s ) : no-obligation ( 1 ) This is to certify that I/we have executed, assumed, or taken title subject originally granted to, dated, recorded in Book, Page ( s ) of the public records of XXXX the County of, State of, and now assigned to and held by. The legal description of the mortgaged property is attached hereto as Exhibit A. ( 2 ) The original principal Promissory Note said Mortgage. ( 3 ) defenses or offsets against said Mortgage or Note.cancelled by Owner of the property this unauthorized created account.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-07
Finksburg, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: XX/XX/2019 a mortgage payment was made to XXXX XXXX. The payment was deducted from my checking account balance and was forwarded by XXXX XXXX XXXX XXXX electronically to XXXX XXXX.
Select Portfolio Servicing, Inc. ( aka SPS ) took over the servicing of my mortgage + escrow accounts on XX/XX/2019.
SPS continued up to the time in XXXX when I re-financed my mortgage with XXXX XXXX aka XXXX XXXX.
The Payoff Statement reported by SPS includes the " missing '' payment from XXXX, late fees and Interest that includes interest owed on the XXXX " missing '' payment from XXXX to the closing of my account with SPS in XXXX.
Calls to the Ombudsman Dept of SPS reported to me that my supplied bank statements from XXXX thru SPS takeover in XXXX were in their data base. The computer database at SPS verifies that the XXXX payment is there, it was not late and late fees and interest due should not have been charged by SPS.
SPS will not research the incorrect information, and will not contact me either by phone, or by mail that the " repair '' that I have requested since their takeover in XXXX has been completed, and that XXXX XXXX has received a new closing statement.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-07
Rochdale, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I acknowledge that I fell behind in my mortgage payments do to family problems and I have sent a hardship letter providing the details. I also stated that the death of my father has ended this hardship for good. I explained that my mother was in a situation where although she was divorced from my father and him and I had no contact, my mother felt this unnatural responsibility to him.
I have also stated that although I fell behind in mortgage payments I have not allowed the home/property to go into collapse. I have placed new windows, a new roof, removed a large leaning tree and also had a heating system upgraded. I have also told my service provider that I have {$40000.00}, that i can use as a down payment for a modification. Unfortunately my service provider has sent me an agreement which although I make monthly payments, the payments are over {$4000.00}. a month with a balloon payment of over {$190.00}. by XX/XX/2020.
This to me seems to be the opposite of a company that wants to work honestly and fairly and I am begging that I be allowed to remain in my home, along with my XXXX year old mother and my husband. thank you
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-07
MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: I applied for a mortgage modification with my current mortgage holder Select Portfolio Services. I was told verbally that the trial modification was approved. I waited for the paperwork to evaluate the terms. It never came by US Mail. Therefor I requested that the paperwork be sent via fax. It was received on XXXX. I asked my family attorney to review and thinking I had until XXXX to make my first payment. I was told on XXXX, as I called the company ( SPS ) to ask a question in reference to the terms that they closed my modification on XXXX. I feel as if due to the delay I receiving the paperwork and allowing the time for review I should at least have until XXXX to make my first payment. Please assist and or advise.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-06
Pomona, CA
Incorrect information on your report
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-06
Daytona Beach, FL
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: XXXX XXXX XXXX of the property since XXXX. Front porch or stairs pulling away from your home Bowed Walls upper level. Home address XXXX XXXX XXXX. XXXX XXXX Florida. Damaged roofing and blocked guttering. ceilings exposed to water damage and flooding.Cracking. ... Cracked roof tiles or damaged 'pointing ' ( the cement sealant along the roof joins. roof and ceilings exposed to water damage and flooding. ..caused the damage.gaps where the walls and floors meet. Uneven or bouncy floors. Nail pops, In addition, Breach of a duty or obligation imposed at law Damages Code of Regulations The Florida Law REAL AND PERSONAL PROPERTY CHAPTER 701. ASSIGNMENT AND CANCELLATION OF MORTGAGES. 701.01 Assignment. 701.02 Assignment not effectual against creditors unless recorded .Structural defects in a building, Defective work the workmanship, builder for poor quality of work and/or in the materials used wood when concrete was suppose to used or systems used on a project that results in a failure of a component part of a building or structure and caused to whole house to be damaged damage to property. Also I am owed a refund. Legally, one party 's failure to fulfill any of its contractual obligations is known as a " breach '' of the contract. Depending on the specifics, a breach can occur when a party fails to perform on time, does not perform in accordance with the terms of the agreement, or does not perform at all. Contract cancelled, notes and instruments. That I never signed. Never authorized forged documents. Satisfactory filed to cancel these forged documents. 701.04 Cancellation of mortgages, liens, and judgments. Restitution I am owed as a result of the following faulty construction Landscaping and soil ; Faulty drainage ; Foundation, floor, :CANCELLATION OF MORTGAGES 701.041 A unjustifiable failure by one party to perform his terms of a ... failure, without legal excuse, to perform any promise that forms all or part of the contract.actual contract breach also occurs if a party performs his or her obligations but fails to comply with the contract 's terms. This kind of breach occurs when the guilty party breaches the contract 's essential conditions. Never had a contract with XXXX XX/XX/XXXX to transfer to A servicer. Your have filed this document on my credit file. If this false information physical condition that reduces the value of a structure or endangers the health or safety of its occupants, that is a result of a flaw in design, materials, or workmanship, and that is not the result of normal aging or wear and tear.responsibility will lay with the general contractors, developers, and the builders of residential structures even if the work was performed by subcontractors or if the defective materials used in construction continues. contract, a formal and agreed promise ... frame, does not meet the terms of the agreement, or damages against the builder in contract fails perform at all.party fails to fulfill his legal Their legal obligations. This includes failure to perform in a manner that did not build my home as agreed and Much damage has occurred as a unlicensed activity according to the blue print is Breach of Contract breach of contract is when the terms of an agreement between parties are broken by one parties., breach of contract demand letter identifies an individual or party that has failed to perform as specified under a previously agreed upon contract.AFFIDAVIT A specific performance breach of contract. The construction of the Home.
Plaintiff complaint filed by XXXX XXXX the Court received testimony and evidence and heard argument. Plaintiff XXXX XXXX At the conclusion of the trial, the Court announced that XXXX XXXX XXXX XXXX, Incorporated, as listed was liable to. XXXX XXXX XXXX XXXX XXXX and XXXX XXXX, XXXX XXXX individually for failing to construct the home in accordance with the contract and the applicable building codes. Conduct among other things, fraudulent documents were generated scheme detailed in this claim. In doing so the bank misrepresented and over stated the value of the property and understated the loan value ratio in the loan documents. This constitutes fraud in the inducement as a pattern of racketeering activity. Corrupt organization arising of a mortgage being conducted malfeasants in violation 18 U.S.C. FS 1962. Remedy rule relating to must respond with an answer. After receiving the complaint. I did not consent to be named as a party on my behalf estates imposed Other Documents. Negligently unprivileged publication to a third party ; there is a breach of contract and in publishing the communication. Failure to perform obligations, illegal, and failure protect confidential information confidentiality is important caused by another person can sue for emotional distress ... fault amounting to at least negligence ; and 4 ) damages, experienced significant anxiety or distress. A heavy burden upon concerning a controversy commissioning have been named by another Where servicer violations fraud error in mortgage loan or a modification scheme Complaints : Solutions from revolves around a purposeful misrepresentation of fact loan stacking mortgage fraud as any " misstatement, misrepresentation, or omission in relation to a mortgage loan which is then relied upon by a lender. '' Mortgage fraud. Dispute the errors with the credit bureaus. ... Including but not limited to Stolen Identity arising out of use of the Internet. A Stolen Identity include the theft or unauthorized or illegal use of business name, d/b/a method of identifying business activity. Further, notifying major credit bureaus, the Federal Trade Commission mortgage fraud includes fraud by false representation evidence of false documentation and fraud by failing to disclose information. The mortgage fraud victims fraud prohibited the state is a defense requires at least a copy of the contract you signed with the original company to enforcement of the contract.XX/XX/XXXX XXXXXX/XX/XXXX Actions Based phishing counterfeit documents, Split The created forged Actions Based on Breach of Contract promissory notes and scheme copy of the forged note breached contract has exposed my personal financial information. victim of data breach, mortgage fraud still happens. Mortgage loan account has been breached the misrepresentation ( s ), misstatement ( s ) and/or omission ( s ) of material fact that were made ; XX/XX/XXXX. XXXX XXXX address is XXXX XXXX XXXX, XXXX, VA XXXX XX/XX/XXXX XX/XX/XXXXe XXXX XXXX, whose address is XXXX XXXX XXXX, XXXX XXXX, FL XXXX to and in favor of XXXX XX/XX/XXXX XXXX XXXX following described property situated in of Florida upon the XXXX XXXX, XXXX Florida such Mortgage having been given to secure payment of XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dollars and XXXX ( {$120000.00} ( Include the Original Principal Amount ) which Mortgage is of record in Book , County, State of Florida. Created forged Instruments and together with the note ( s ) under such Mortgage an obligation therein described and the money due and to become due thereon in favor of XXXX XXXX XXXX XXXX XXXX
MIN : XXXX -3 MERS Phone XXXX MERS Multistate Assignment of Mortgage XXXX ; XXXX ( XXXX XXXX XXXX XX/XX/XXXX 2M3 Page 1 of 2 VMP MORTGAGE FORMS - ( XXXX ) XXXX Mortgage fraud Create a Fraud File Unauthorized illegal use of my business name, Credit information fraudsters illegally faked an Identity Theft, Mortgage fraud, identity theft, the mortgage account number, mortgage fraud reported data breach, mortgage fraud, this victim of data breach information may have ... working with third-party. contract, which termination could result in Related Third Party. Any sort of " material misstatement, misrepresentation, or omission relating to the property. Misstatement, Misrepresentation deliberate misrepresentation and deception : deceptive practices including predatory ... Various deceptive and fraudulent practices by mortgage lenders, ... by misrepresenting information, XXXX contends he is not personally liable for any damages XXXX XXXX engaged in unfair and deceptive trade practices, or any other type Court has disposed of that motion by Any person injured in his business or property by reason of a violation of section XXXX of this chapter may sue therefor in any appropriate United States district court and shall recover threefold the damages he sustains and the cost of the suit, including a reasonable attorneys fee, except that no person may rely upon any conduct that would have been actionable as fraud in the purchase or ... 18 U.S.C. XXXX - U.S. Code - Unannotated Title 18. Crimes and Criminal Procedure XXXX separate order.
of fraudulent behavior. ORDERED AND ADJUDGED that Plaintiff XXXX XXXX shall recover from Defendant XXXX XXXX XXXX XXXX XXXX, the principal sum of {$5500.00}, court costs of {$300.00}, and arbitration costs of {$900.00}, for all of which let execution issue instanter and forthwith. This judgment shall accrue interest at the legal rate of eleven percent ( 11 % ) per annum. DONE AND ORDERED at XXXX XXXX, XXXX XXXX, Florida, this XXXX day of XX/XX/XXXX.
suffered by Plaintiff. He argues that any liability lies with the corporation. Plaintiff argues that XXXX XXXX is individually liable because he personally performed some of the work on the house. As a general principal, a corporate officer or employee may be not held personally liable for acts of the corporation, absent evidence of wrongdoing, such as fraud. lenders which contained false statements. The sums obtained by the appellants ... I Placed a fraud alert and freeze on credit report File a police report. The first thing you should do is file a police report with local police department. Identity theft, property title theft identity theft until a mortgage originator pulls credit score in preparation for a home loan, Loan Fraud mortgage fraud identity theft, the victims are unaware scams A Stolen Identity Event is the theft or your personal identification, social security number, or other method of identifying result in the wrongful use of such information, Stolen Identity use this information unauthorized transactions on my Credit card fraud is the unauthorized use of a credit Request that the fraudulent accounts be removed from my credit file.. fraudulent charges Satisfaction of Mortgage required to release the lien and obtain the title. Use the Satisfaction of Mortgage document property through a private loan agreement that is now paid in full. The mortgage lien release, a document also known as the 'satisfaction of mortgage ', is a document that is acquired from, and to recover damages from signed by a mortgage lender. This document is an acknowledgement, that states, that the XXXX previous ) borrower has completed a payment agreement and therefore the mortgage is recognized by all. Advise the lender that I have yet to receive its " release of lien '' document. Note you have written proof of payoff of the mortgage, including your mortgage loan note marked " Paid. '' The mortgage lien release, if the other party hadnt breached the contract. A document the satisfaction of mortgage, is a document that is acquired from, and signed by a mortgage lender. This document is an acknowledgement, that states, that the ( previous ) borrower has completed a payment agreement and therefore the mortgage is recognized by all parties as paid in full. Once the satisfaction document has been filed and updated with the land registry or county registry, a clear title shall be returned to the land owner A Satisfaction of Mortgage, also known as a Mortgage Lien Release, the mortgagee ( financial institution ) advising that the mortgage has been paid in full, all terms of the loan have been satisfied and there will no longer be a lien on the property. This means the borrower has completely repaid their loan to the lender as agreed upon ( inclusive of late fees or other required payments by the lender ). Legal remedies for breach of contract. For example, a person may be entitled to monetary compensation if the other party fails to live up to the terms of the contract. The Payee Name false representation of a start to consider the possible remedies The Owner ( s ) never signed by the property Owner never signed Loan obligation under the agreement.
XXXX XXXX XXXX XXXX of Virginia said to be the mortgage holder of Loan Total amount of mortgage Mortgage date of execution Full and legal description of the property to include tax parcel number Acknowledgement that all payments have been made in full Acknowledgement releasing the lender from filing a lien against the property. fails to do something they agreed to do, for any type of personal loan within three days of making the contract. Remedies can be awarded. Indeed, under Florida law, Date signed and signature of all appropriate parties. Breach of Contract, contracts may be cancelled within a three-day period. ... Federal law says you can cancel a contract. Recorded with the local County Recorders Office or Land Registry. Once the Satisfaction of Mortgage is filed the lien is lifted. parties involved in a contract failed to follow or do their duties and responsibilities that are related to the contract. Breach of Contract : Remedies The remedies for breach of contract include the following : money damages, restitution, rescission, reformation, and specific performance. position he or she would have been in if the other party hadnt breached the contract. A money damage award includes a sum of money that is given as compensation for financial losses caused by a breach of contract. XXXX XXXX contracted with XXXX XXXX XXXX XXXX XXXX, for the ( c ) Any person injured in his business or property by reason of a violation of section XXXX of this chapter may sue therefor in any appropriate United States district court and shall recover threefold the damages he sustains and the cost of the suit, including a reasonable attorneys fee, except that no person may rely upon any conduct that would have been actionable as fraud in the purchase or sale of securities to establish a violation of section XXXX. The exception contained in the preceding sentence does not apply to an action against any person that is criminally convicted in connection with the fraud, in which case the statute of limitations shall start to run on the date on which the conviction becomes final.
construction of a house. Defendant XXXX XXXX was the president of the corporation and signed the contract on behalf of the corporation. XXXX personally, performed some of the construction work himself. Since completion of Plaintiff 's house, the corporation has been dissolved. Plaintiff has sued the corporation and XXXX XXXX individually for failing to construct the home in breach of contract occurs, then the injured party may be offered a remedy in the form of legal remedies, or money damages, equitable remedies, or restitution by the Florida courts. ... They may include a specific performance requirement, performance breach of contract. accordance with the contract and the applicable building codes. ORDERED AND ADJUDGED that Plaintiff XXXX XXXX shall recover from Defendant XXXX XXXX XXXX XXXX XXXX, the principal sum of {$5500.00}, court costs of {$300.00}, and arbitration costs of {$900.00}, for all of which let execution issue instanter and forthwith. This judgment shall accrue interest at the legal rate of eleven percent ( 11 % ) per annual. DONE AND ORDERED at XXXX XXXX, XXXX XXXX, Florida, this XXXX day of XX/XX/XXXX. Instrument # XXXX # XXXX XX/XX/XXXX. XXXX XXXX to repair our credit.. There is about {$200000.00} worth of damage to the home. I am due a refund and the home was built by unlicensed contractors. The structural damage i am entitled to refund. Contract is also broken to transfer to a third party.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
Glendale, CO
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My spouse lost his employment on XX/XX/2019, but returned to work in XX/XX/2019. The loss of employment resulted in a loss of net income of approximately {$7000.00}. As a result, we fell behind on our mortgage payments.
SPS sent us a Notice of Default Right to Cure ( the " Notice '' ) dated XX/XX/2019. The amount required to cure the arrearage as stated on the Notice is : {$8000.00}.
However, the amount on the Notice does not agree with the amount due as shown on SPS ' monthly billing statements : Statement dated XX/XX/2019 Payment Due Date XX/XX/2019 Payment Amount : {$3400.00} = Regular Monthly Payment XXXX + Past Unpaid Amount of {$2300.00}.
Statement dated XX/XX/2019 Payment Due Date XX/XX/2019 Payment Amount : {$4500.00} = Regular Monthly Payment XXXX + Past Unpaid Amount of {$3400.00} Statement dated XX/XX/2019 Payment Due Date XX/XX/2019_Payment Amount : {$5600.00} =Regular Monthly Payment XXXX + Past Unpaid Amount of XXXX Thus, the difference between the amount due as shown on the XX/XX/2019 Billing Statement and the Notice of Default : {$2400.00} ( Note : the Notice does include Escrow Payments IAO XXXX ).
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
Anaheim, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
Highland Mills, NY
Written notification about debt
Debt collection: Mortgage debt
Didn't receive enough information to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
Tarzana, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: are working on behalf of the homeowner and are working on a short sale. The short sale was closed out without due notice and we were informed that SPS can no longer open a short sale case on the property.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-04
WA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Just when we thought wed signed our modification documents, SPS is at it again. They sent us our original modification dated XX/XX/2019, which we signed, notarized and sent our certified check on XX/XX/2019 to be delivered by XX/XX/2019. We just received a new modification with completely new terms, new percentage rate, new balloon at the end, and its now adjustable not fixed. That was dated XX/XX/2019 and delivered to us today.
Ive attached the documents. Parts 1 & 2 are the new modifications, Parts 3 & 4 are the originals. Ive bulleted the main points below : 1st Modification Dated XX/XX/2019 Delivered to us XX/XX/2019 by XXXX Signed XX/XX/2019 Delivered XX/XX/2019 Monthly due {$1500.00} fixed Percentage rate 3 % Balloon at end of term : {$130000.00} ( interest bearing ) In addition to another balloon : {$34000.00} ( no interest as I understand ) 2nd Modification Dated XX/XX/2019 Delivered to us XX/XX/2019 by XXXX Monthly due {$1700.00} adjustable Percentage rate 4.25 % Balloon at end of term : {$210000.00} ( interest bearing ) Total Balloon on extended amortization is {$250000.00} Original loan amount : {$240000.00} We made 3 TPP payments of {$1700.00} on XX/XX/2019, XX/XX/2019 and XX/XX/2019 per TPP arrangements/guidelines.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-10-03
Jax, MS
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I sent in all documents to Select Portfolio Servicing each time you send in documents they act like they don't recall what you send and have you go over and over the same thing over and over again. They reverify more than XXXX times in order to process a modification the rep don't remember what the other rep said and the loan department ask you to resend the same document over and over. I am getting nowhere with this company. Yet they are sending me paperwork that keep adjusting my payments higher and higher during the time I am submitting paperwork to be modified. I hang up the phone and was told just to send schedule XXXX page of 2018 and that will be it and the next day I call and we start back over all over again like we never talked the reps have no information on what is being processed from what is finished what is a light bill to what is a gas bill I am getting no where with this modification after spending weeks trying to resolve it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
Fort Washington, MD
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-03
Corona, AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-02
Lawrence, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-02
Bellevue, TX
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-02
Ashtabula, OH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-10-01
Oxford, GA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: Select Port Folio Over the past two years or longer, I have sent almost on a weekly basis, what I thought were the correct documents to Select Pot Folio for a loan modification. I have a stack of repeated faxes I have sent. There are those who joked at me because I weekly repeatedly faxed the same documents to Select PortFolio, with the same results. Their response is a rejection.
The payroll department at XXXX XXXX University particularly, XXXX XXXX the payroll manager, was just as frustrate as I was. After repeated submissions of the same documents. I was repeatedly asking her for proof of income and employment. Even after phoning time after time after time to Select, I was told, send in proof of income and employment.
On XX/XX/XXXX, with my permission, I connected Select Port Folio with my payroll department director XXXX XXXX. She talked with Select, and after some time of back and forth conversation, specifically asking, what would it take to satisfy proof of my employment, because the previous payroll stubs were rejected she was told the documents were rejected because they didnt contain the words, year-to-date on the paystubs. Mrs. XXXX then explained that our payroll system didnt print those words. While Select was still on the phone, she called the Payroll Home office in XXXX North Carolina, who verified that our system didnt print the words, year-to-date. At no time in this two year process, did Select Port Folio tell me, or the payroll department, that the words year-to- date needed to be on the paystub or why modification was being denied. They only said, we need proff of income.
Upon suggesting a letter from XXXX XXXX on the Universities letterhead, Select agreed to accept as proof of employment and income, but later refused the letter.
In addition, to verify income, I was asked to send monthly pay stubs on several occasions, and another time twelve months of pay stubs, but once again they were rejected and I was told to resend. I had generate every document asked, but was still told, we need two months, three months or how many ever months ; only to be told the same thing again. I was told, we need the same documents again because they didn't have the information asked for. I even sent my entire XXXX income taxes, but that didnt satisfy as proof of income.
In XX/XX/XXXX, we received a letter indication our home would be foreclosed on in XXXX that next month. Once agin we thought the correct documents were in and we would receive a modification. On Friday before the first Tuesday in XXXX, I filed a Chapter XXXX, just to stop Forecloser. Once released in XXXX Select sent another letter to forclose. When I called I was told Select decided not to forclose but said they would notify my loan. I thought that was good news, only to received a letter to forclose on XX/XX/XXXX. When I called and asked why were they going to forclose, I was told because was only give five days to make my first modified payment. I was never told. Then, instead of modifying the loan, they almost doubled my payment. which Because I didnt make the new doubled amount in the first five days of the month I was given a third forclose date on XX/XX/XXXX.
I am in this position because my income was reduced from {$1500.00} a month to well under {$1000.00} a month. As an XXXX XXXX, Im paid based on how many students I have. In the Summer of XXXX I was offed a class with four XXXX, which placed my income around {$160.00} a month. In the Fall of XXXX, I was not offered any classes.
After receiving funds as a gift, we paid over {$13000.00} on XX/XX/XXXX.
When I called to verify Select receiving the funds, and did this catch us up, I was told, not sure if this catches you up, because there might be additional charges such as lawyers fees. In XXXX when I called back to check again, I was told my payment would be {$410.00} a month.
Then, I received a letter later saying my payment was over {$700.00}. When I called inquiring I was told, after being placed on hold while the person was checking to confirm the correct amount, said, the {$410.00} was correct, and sometimes we make mistakes on our paperwork.
Last week, XXXX. I received a letter indication my payment was XXXX plus an additional {$300.00} which was not explained, just stated other charges. During the summer of XXXX, my payment went up {$82.00}. When I asked why, I was told because my escrow was low. When making a payment, they will not receive any less than {$500.00}, even if {$410.00} is submitted.
How can a servicing agency just decide they can increase payments, when they are only the servicing company?
This has been two years of extreme stress upon my family. In addition of the loss of over {$1000.00} a month income, the unnecessary submission of the same documents, because of a lack of communication on the part of Select PortFolio. The stress, anxiety and uncertainty of the possibility of loosing your home, and no where to live. Oh, I forgot to also tell how Select told me they would help us if we selected their, Cash for Keys program. This is a program that will give you up to {$10000.00} to help you relocate. Sounds good, but as they say, if any holes are in the wall, they reduce the amount. After further inquiries, I found out that a hole is when you the owner removes his refrigerator or washing machine. We thought modification could and would help us. We thought Select Portfolio was there too assist and help people. It appears their interest is to help those they represent. Im sharing this because Im sure there are others who have experienced the same. At least Ive heard horror stories from others that have had bad experiences with Select Portfolleo. Im contacting news agencies, government regulative agencies and others so others will not be a victim of behind the scenes undermining tactics. On this week, XX/XX/XXXX, I received a letter that my payment is {$500.00}, when It was modified to {$410.00} which I was told. They have put so much stress on already a stressful situation. Do I have a legal Civil case for what they have put us through?
In XXXX increased payment.
Holding funds over a week. Sending a letter to draft but dont. Continue stress on me and my wife.
XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-30
Mission Viejo, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-30
Berkeley Lake, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation