Receivables Outsourcing, Inc

2019-11-06

Westfield Ctr, OH

Communication tactics

Debt collection: Medical debt

Used obscene, profane, or other abusive language
Company Response: Closed with explanation

Timely Response

2019-10-15

Cherry Brook, MA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: On XX/XX/XXXX, I received a letter from Receivables Outsourcing LLC, dated XX/XX/XXXX, requesting a payment of {$62.00} to XXXX XXXX Hospital for the service performed on XX/XX/XXXX. I responded with the letter ( mailed on XX/XX/XXXX ) that according to my insurance XXXX XXXX and XXXX XXXX XXXX I am not responsible for the {$62.00} charged by XXXX XXXX Hospital. Namely, in the Explanation of benefits letter the XXXX XXXX XXXX wrote : " The total amount of what is not allowed and/or not covered is {$62.00} of which you owe {$0.00}. '' Regardless my explanation, Receivables Outsourcing LLC did not respond and did not withdrew the request for payment.
Company Response: Closed with explanation

Timely Response

2019-03-08

Rochester, OH

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: I previously filed a complaint with the FTC on XX/XX/2019 about this phone number. My complaint reference number is XXXX. I have received 2 more voice mails from this number since that date on approximately XX/XX/XXXX, and Again today, XX/XX/XXXX at approximately XXXX. Company has left a total of 3 voice mails on my phone. Although I know the individual this company is attempting to reach because we are a couple for over 30-years, I am not him. The message says that it is a personal message for the person the company is attempting to reach followed by an disclaimer stating if I am not that person I need to disconnect. Unfortunately, since the call rolls to voicemail, it does not disconnect. When I played the message for this individual, it indicated that by continuing to listen to the message that this was confirmation that I am him. Furthermore, it indicated it was an attempt to collect a debt and he must contact the company immediately. This individual and I are domestic partners and have a home and children together. As a result of the call, we went through our correspondence and conducted credit checks to see if either of us had any outstanding bills or blemishes on our credit. Neither of us did. All of our bills, including medical, are paid in full. In addition, no bills have been sent to our home, to either myself or him indicating a past due balance. Thus, I suspect this is either a scam or an error. However, because no correspondence has ever been sent to our home regarding past-due balances for anything, we will not be contacting this number. When I researched the phone number, I saw several comments about people receiving robocalls from this same number. All had similar issues. Some indicated when they called the number, the person answering started demanding all sorts of personal information, which is suspect. Furthermore, if any unpaid medical bills are due for either of us or our children, we would both expect to receive an invoice or correspondence from the entity that is owed the money indicating the date of service, the amount due, any adjustments or payments made, etc ... Not a phone call that relays suspect information and sounds like a scam.
Company Response: Closed with explanation

Timely Response

2018-08-30

Key Biscayne, FL

Written notification about debt

Debt collection: Medical debt

Didn't receive notice of right to dispute
Company Response: Closed with explanation

Timely Response

2018-07-30

MD

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: We owe no debt but have been getting robocalls attempting to collect debt from ( no name provided ) at my cell phone number. I cant report them to the FTC because apparently anyone pretending to be collecting a debt doesnt have to abide by the Do Not Call list, even if the debt is imaginary. The call on XX/XX/XXXX at XXXX came from XXXX ( XXXX ) XXXX.
Company Response: Closed with explanation

Timely Response

2018-07-10

MA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: This is the bill that came in XX/XX/XXXX and it was from XX/XX/XXXX of a charge of {$580.00} I am on Medicare and mass health. The company put in the incorrect billing code in order to receive payment. They came back two years later with this that I contacted Medicare and they stated that I was not responsible to pay this bill. I contacted the company directly to tell them that Medicare stated that I was not responsible for the bill because they did not put in the correct billing code and was told from Medicare not to pay. Now they sent me over to a debt collector I have contacted the company several times and notified them that Medicare stated that I was not to be billed this amount. But they refuse to listen and theyre going against Medicares policy.
Company Response: Closed with explanation

Timely Response

2018-05-29

Arsenal, PA

Written notification about debt

Debt collection: I do not know

Didn't receive notice of right to dispute
Complaint: I received repeated automated calls from XXXX, XXXX XXXX XXXX. I called this number back and tried to get more information about the " debt '' being collected. They refused to give me any information, unless I gave them information to confirm my identity. They would not even tell me what the debt was for. They claimed to have sent me information regarding the debt in the mail, but I never received this. They continue to send me robo calls.
Company Response: Closed with explanation

Timely Response

2018-05-22

PA

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Complaint: My husband is receiving robocalls ( at home, while he's at work ) from some company which comes up on the caller ID as " XXXX ''. The robocall assumes that someone is answering ( even though it's the machine picking up ) and says it will hold 3 seconds till my husband can get someplace " private '' -- which seemed VERY fishy to me ). When I called back to ask what it was in reference to they wouldn't tell me. So I said " If we tell you to not call the house, you have to NOT CALL THE HOUSE '' ( that is, as I understand it, the law ). Well we got another call this XXXX. So I called the number back, which was XXXX and got some company called " XXXX XXXX XXXX '' ( or some such ) and told the woman who eventually answered ( I did NOT give my phone number! ) that they had already been told NOT TO CALL. It got a little heated and the woman hung up. So I called again ( hey, it's THEIR dime ) and got someone else who *assumed* it was my husband calling -- so much for not giving them my phone number .... And I again said " It's illegal for you to call my house after you've been told not to do so! '' I then deleted the message and called my husband at work ( this may be a medical debt that he THOUGHT he had taken care of long since ) and he was going to try calling the number.
Company Response: Closed with explanation

Timely Response

2018-05-21

Library, PA

Attempts to collect debt not owed

Debt collection: I do not know

Debt was paid
Complaint: I received a phone call from XXXX today XX/XX/2018 @ XXXX. I do not know what the call was about except an attempt to collect a debt and they left a robocall voicemail on my voicemail message system. I don't owe anyone any money. I want all these calls to stop asap!
Company Response: Closed with explanation

Timely Response

2018-05-01

Boston, MA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: I am currently in collections with XXXX XXXX Hospital for a bill that I already over-paid. The hospital owes me the sum of {$65.00}. In XX/XX/2017, I went to XXXX XXXX Hospital for an XXXX on my XXXX. A few weeks later I received a bill for the amount of {$440.00}. I promptly paid this bill and have a receipt for the transaction. A few weeks later I received two additional bills for the services, one from XXXX XXXX in the amount of {$45.00}, and the bill from XXXX XXXX Hospital for {$370.00}. This is the bill they want me to pay. I paid the XXXX XXXX bill as this was a third party service associated with the services that I received at the hospital. To resolve the issue with XXXX XXXX Hospital, I called their billing department many times over several months but they were not able to find my previous payment. After months of trying to get them to resolve the issue, they sent my information to a collections company which is now requesting that I make the additional payment.
Company Response: Closed with explanation

Timely Response

2018-04-30

Patterson, MD

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: Receivables Outsourcing is calling from XXXX and leaving messages for a personal friend. ( Most recent call XX/XX/2018. ) He does not and has never lived at our address. This is not a coincidence, but a deliberate tactic to embarrass him into paying a fee or debt. I have no idea whether he owes something or not but I have no intention of raising the subject. It is neither legal nor ethical for them to call us. My privacy was probably breached for this company to obtain my phone number to make these harassing calls. As a retired bureaucrat, I would much rather let them experience my wrath than involve a dear friend. Please ask them to stop. If you need the recording the company is leaving, let me know. My husband and I are retired and are happy to talk with your staff.
Company Response: Closed with explanation

Timely Response

2018-03-08

Fort Lauderdale, FL

Communication tactics

Debt collection: Medical debt

Frequent or repeated calls
Complaint: Receivables Outsourcing, LLC ( ROI ) frequently places robotic calls with a pre-recorded message without permission. One instance occurred on XX/XX/2018 at XXXX XXXX from XXXX. Once you call back the people are very rude and refuse to admit to breaking the law by using pre-recorded calls without being able to get a live person on the phone. They also attempted to collect a debt that was already paid to the original debtor ( a medical bill ). ROI also was attempting to collect an amount that was more than {$500.00} over what the actual amount owed was, and I verified this by checking my account on the hospital 's website. Bullying tactics and illegal calls are part of this company 's business practices. ROI 's mailing address is XXXX XXXX XXXX XXXX, MD XXXX.
Company Response: Closed with explanation

Timely Response

2018-03-02

Wrentham, MA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-02-21

China Lake, CA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2018-01-09

Toledo, OH

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2018-01-07

NC

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Complaint: XXXX hospital in XXXX NC on XXXX/XXXX/XXXX mind you even after Im making payments and Im going attach the one from XXXX showing it was posted in fact on XXXX from husbands acct for {$25.00} appplied toward my {$500.00} balance which now remains {$470.00} owed left. So XXXX still sends ROI letter out with date on top of XXXX same day the check posted for payment {$25.00} this is poor on XXXX part.
Company Response: Closed with explanation

Timely Response

2017-12-02

Arlington, VA

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-11-08

Baltimore, MD

Attempts to collect debt not owed

Debt collection: I do not know

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2017-10-27

OH

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Complaint: I received two letters in the mail attempting to collect {$35.00} each for XXXX XXXX XXXX. I do not owe these amounts. XXXX XXXX attempted to invoice approximately {$350.00} in XXXX 2017. Due to medical malpractice ( the bills were the results of inappropriate prescriptions, a XXXX XXXX XXXX XXXX by mistake causing XXXX, resulting in ER visits, invalid diagnosis from physicians of an XXXX when I had 2 XXXX ). I contacted XXXX XXXX 's billing department, who agreed to remove all charges instead of facing me in court for malpractice. XXXX XXXX XXXX legal attorney 's ( the XXXX XXXX in Kentucky ) were informed of the situation.
Company Response: Closed with explanation

Timely Response

2017-10-24

Lake Shore, MD

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-07-25

Middleport, OH

Attempts to collect debt not owed

Debt collection: Medical debt

Debt is not yours
Company Response: Closed with explanation

Timely Response

2017-07-10

Cheverly, MD

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Complaint: I would like to dispute two things with the medical collection agency Receivables Outsourcing. I first tried to verify and validate the debt with them via a third party company. In return, they sent an itemized statement that included personal details of the charge. This alone is a violation of the Health Insurance Portability and Accountability Act ( HIPAA ). Therefore, I sent a letter to Receivables Outsourcing on XX/XX/XXXX, 2017 stating the following : " I am allowed under the Health Insurance Portability and Accountability Act ( HIPAA ) to protect my privacy and medical records from third parties. I do not recall giving permission for them to release my medical information to a third party. I am aware that the HIPAA does allow for limited information about me but anything more is to only be revealed with the patients authorization. Therefore, my request is twofold-validation of debt and HIPAA authorization. <P/> Please provide a breakdown of fees including any collection costs and medical charges. Provide a copy of my signature with the provider of service to release my medical information to you. Cease any credit bureau reporting until the debt has been validated by me. '' I have yet to receive a response from this company and the collection debt is still listed on my credit report making a negative impact.
Company Response: Closed with explanation

Timely Response

2017-07-07

District Heights, MD

Written notification about debt

Debt collection: Medical debt

Didn't receive enough information to verify debt
Company Response: Closed with explanation

Timely Response

2017-05-24

Jupiter, FL

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: company keeps calling saying that they are collecting a debt. They will not tell me who they represent and ask for personal information.
Company Response: Closed with explanation

Timely Response

2017-04-28

FL

False statements or representation

Debt collection: Medical debt

Attempted to collect wrong amount
Complaint: Receivables Outsourcing, LLC in XXXX MD XXXX acquired outstanding medical debt for my daughter 's account. I willingly called them to discuss the debt and workout a settlement on XXXX XXXX around XXXX XXXX . The first persons I spoke with, XXXX ( who I was later told by supervisor XXXX did n't exists ) offered at 25 % discount to my daughter 's outstanding bill. I asked her if it could be a lower amount. She told me they were bound by the rules of the hospital which was to offer no more than 25 %. I told her I 'd call the hospital and ask them about it. She became obviously annoyed told me to go ahead and they will end up having me calling Receivab les Outsourcing, LLC a nd they are bound to the 25 %. She then hung up on me. I was n't done with my conversation. I wanted to discuss another account they had, my husband 's but she was annoyed and chose to end the conversation. I 'm not sure how I can pay my bills when they wo n't talk to me. I then called the hospital on my husband 's account because I had questions regarding his billing. This also gave me time to calm down. I called Receivable s Outsourcing again. I asked to speak to a manager. I was told one was n't available. I asked to leave a message for someone. I was put into a male 's voicemail. I left a messag e. I still have n't heard back. I called back because I wanted to speak to someone. I asked for a supervisor again. This time I spoke to XXXX . I explained I was angry bc I had been hung up on once. I explained I wanted to settle my debt. I explained I have a ton of medical debt way beyond the accounts she can see in front of her. I wanted to negotiate an amount more than a 25 % discount. She told me that she was bound by the 25 % bc that 's what the hospital sets. I said okay and hung up. I then called XXXX , the original source of the debt. I spoke to XXXX and the billing supervisor XXXX XXXX about the relationship between the hospital and Receiva bles Outsourcing, LLC. I was told the hospital accepts whatever payment Receivables Outsourcing coll ects on their behalf. I explained I was being told by Receivables that XXXX set a limit on the amount of a discount they can offer - 25 %. Straight from the supervisor at XXXX , XXXX XXXX , they DO NOT p ut any rules on the amount of a discount they collect. Whatever Receivables collects XXXX accepts. PERIOD! I called Receivables back with this bit of information. I was very angry at this point bc I 've been hung up on and lied to. I asked to speak to XXXX again. She got on the phone and verified all the account information. I explained to her my conversations with the hospital and told her she lied to me. She never acknowledged that she lied. She stumbled on her words and became firm. She said I ca n't offer you anything more. But that 's not true. The first reasons she gave me was the hospital bound her to 25 %, I found out otherwise and now she said she could n't do anything more but could n't tell me why. I asked to speak to XXXX 's supervisor. She at first told me she was it. I told her we all have a supervisor and that includes her. She then told me her supervisor is n't available and she 'd take a message for her supervisor to call me back. I told her I 'd like to leave her supervisor a message. She put me on hold then suddenly a person answered the phone. Her name was XXXX . XXXX said she was XXXX 's supervisor. She 's the one that told me XXXX did n't exist. Did n't offer to help me figure out who it was. I told her I 'd been hung up on. I told her I 'd been calm until this point. I told her XXXX lied to me about the 25 % policy. I explained to her my conversation with the hospital and gave her the names of the people I talked to. She said she does know the supervision XXXX XXXX and talks to her multiple times a day. She told me I misunderstood what XXXX said. And they are bound to only 25 %. She told me I can have XXXX call her if I 'd like. I told her she needed to work out the misunderstanding and get on the same page. She told me they were on the same page and she 's done. Receivables is lying to me about what they are bound to do. I 'd like to see the policy in writing if this will be continued to be thrown in my face. I am trying to settle my account and have this closed on my credit report in my best interest. This company is taking advantage of people when they are at their worst. I 'm trying to do the right thing. My husband and my daughter have had to catastrophic medical issues. Husband had a m ajor XXXX scare that required extensive testing and XXXX and my daughter has had extensive XXXX for an illness and will continue to need a high level of care. All while my husband lost his job in the middle of this. He 's employed again thankfully. I 'm not trying to run from my problems. I 'm trying to manage them.
Company Response: Closed with explanation

Untimely Response