RESIDENTIAL HOME FUNDING CORP.
Consumer Complaints
There are over 20 complaints on file for RESIDENTIAL HOME FUNDING CORP.. Dated between 2019-10-11 and 2015-05-14.
Complaints Page 1
2019-10-11
Beachwood, NJ
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-09-09
East Windsor, NJ
Closing on a mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2019-06-18
Ridley Park, PA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: On XX/XX/2018, I filed my initial complaint with the CFPB against Residential Home Funding for loan servicing issues. ( Initial complaint XXXX ) Residential responded to this complaint by way of the attached correspondence of or about XX/XX/2018 indicating a refund was issued in efforts to resolve the matter.
This was not the case. A refund was never submitted or issues on behalf of this matter by Residential as indicated. In addition, the information contained in the notice indicated a error in the mailing and property address of the correspondence.
This creates a more issues with our pursuit of a truthful resolution.
Company Response: Closed with explanation
2019-06-03
Centuck, NY
Trouble during payment process
Mortgage: Reverse mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-05-01
Branchville, NJ
Threatened to contact someone or share information improperly
Debt collection: I do not know
Contacted your employer
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-04-16
NY
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Complaint: XXXX XXXX XXXX XXXX assumed a debt over a defaulted mortgage and wants to settle on foreclosing the property. The defaulted mortgage was signed by a woman ( XXXX ), and was co signed by a man ( XXXX. ). XXXX XXXX XXXX XXXX did a wide sweeping title search and created a Foreclosure Transaction Consumer Credit Transaction Summons and named many possible subordinate lienors.
In their sweep, they included my ex husband ( XXXX ), who has the same name as the second signer, the man who defaulted on the property loan. They then named me, by capacity of my having a money judgement against my ex-husband, for unpaid equitable distribution. They name The IRS as a defendant as well, in the capacity that at least three other men who all share the same name, and have tax liens against them. XXXX XXXX XXXX XXXX is trying to subordinate my money judgement to theirs. Further, my ex husband is not the person who signed on that property loan to begin with. The signature on the lease is not his signature, he was married at the time and not living with the woman cosigner on the loan, or in the property in question.
I have been told that I need to take counsel to protect my interests, but I can not afford to do so. If I need to take an attorney for this, I would have to seek sanctions. This is shoddy legal research at best, or a nefarious legal tactic, to use a title search to find persons with convenient names, who have liens which can be easily usurped.
Company Response: Closed with explanation
2018-08-09
NJ
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: Dear Banking & Insurance Rep, Im writing in regards of loan from Residential Home funding, Corp, RHF Number XXXX.
I filed a previous report back in XX/XX/2018, which was answered by the President Mr. XXXX XXXX. I have attempted to contact him over the most recent issue ; which is extending to the previous issue already cited inappropriate contact with the Contractor without consultation with myself ( Lendee ). Upon reaching out to him by phone, he answered and said hed call me back in an hour. After several hours, I followed it up with a phone email, where he asked that I give him a chance to discuss it. Thus, upon attempting to do so, my calls were automatically directed to voicemail, which mailbox is full and can not accept message. Yes I had to change my number unexpectedly, but email has ALWAYS been more feasible ( see email upon request ) This is resulting in filing a complaint. I have put him and his associates numerous times for this misconduct and unethical behavior, yet they repeatedly attempt to deviate and NOT inform me of issues or concerns. Now I am being ignored just as before.
At this point, I dont believe there is relief adequately and thereby effecting them from such repeatedly abuse of the contract or law and/or policies.
This needs to STOP. They must deal with me directly, Ive ALWAYS been responsive quickly and deal with concerns as they arise through my email, therefore, they did not attempt to contact me until after I raised the issue once again after finding out they talked with the Contactor unwilling to me.
I have closed on the house in XX/XX/2018, however, still need to seek the finalized of the 203K program final draw. I dont need anymore interruptions or issues arising due to their neglect and misuse of their power over my loan and/or processing of such finalization.
When is the Banking and & Insurance or the Consumer Financial Bureau going to actual fine or enforce them to STOP doing this misconduct?
Please get back with me immediately. See below information.
XXXX XXXX | Vice President of UnderwritingResidential Home Funding Corp.
XXXX XXXX XXXX, XXXX XXXX |XXXX , NJ XXXX Thank you in advance.
XXXX XXXX XXXX XXXX XXXX, XXXX, NJ XXXX XXXX
Company Response: Closed with explanation
2018-07-25
Ridley Park, PA
Closing on a mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2017-10-17
Albuquerque, NM
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation
2017-05-07
Chester, NY
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-04-19
Succasunna, NJ
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2017-03-08
Georgetown, SC
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-11-21
Leh, NJ
Credit decision / Underwriting
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-10-14
Leh, NJ
Credit decision / Underwriting
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-10-12
NJ
Application, originator, mortgage broker
Mortgage: FHA mortgage
Complaint: We worked with a gentleman name XXXX XXXX at RH Funding for a mortgage upon putting an offer in for a home, then we worked with the manager XXXX XXXX. From beginning to end, RH Funding took advantage of us ( we do not understand the entire home process as well as some, as XXXX is a second language ). XXXX told my us that we would n't be able to get a loan anywhere else and we were really lucky to have gotten approved for an FHA loan ( who we were also told by manage XXXX XXXX was the go to go for these types of loans ). We believed that this was our only option ; RH Funding played on my our naivety to the home buying process.
RH Funding would lose [ IMPORTANT ] papers that we sent them, so they would have to call and we 'd have to resend them. This happened at least weekly, until XXXX was FIRED about 4 months into the process ( and even a few times after to " fix the mistakes that XXXX had created ''. We were also told that he had manipulated/screwed up several other mortgage deals ). We had to extend the closing FIVE times. They talked us into an FHA loan, then told us we could n't move in until repairs from the appraisers reports were fixed ( which we were told the appraisal fee would be {$450.00}, but then that changed to {$500.00} after the appraisal was done ). Because we refused to make repairs on a house that was n't legally ours, the only other option aside from starting the process over was moving to an FHA XXXX loan, WHICH IS A HIGHER INTEREST ( almost 1 whole percent ), and delays the process unnecessarily. Oh, and costs another {$150.00} to rewrite the appraisal to fit this type of loan.
XXXX, as the manager, kept placing the blame on XXXX, who certainly does play a big role in all the aforementioned issues. But as the manager of that branch, XXXX must take the blame as well ; if he 'd been diligent and stayed on top of his employees work, we 'd never have had this issue. He gave XXXX and XXXX XXXX ( XXXX XXXX Agents ) attitude at every turn, although none of this was their fault ; our attorneys have also had nothing but issues with XXXX every time that they 've worked with him ( which has been several different contracts ).
This entire process has left a sour taste in our mouth ; instead of exciting, it was stressful and almost not worth it. RH Funding took advantage of us, which poses a moral and ethical issue ; we 've spent countless hours and far more money than was necessary into the process already, and keep finding more and more issues. The contract on the home expires today, and the underwriters at RH Funding came back and said there was MORE that needed to be done ( about {$5000.00} added to the mortgage more ; all things from the inspection report that was done in XXXX that they have n't even looked at! ). I 'd hate to say everyone is incompetent, but you 're only as strong as your weakest player. We 've since had to cancel our offer on the home, and are left at square XXXX, with over {$2000.00} lost.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2016-04-12
CT
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I applied for a mortgage with Residential Home Funding in XXXX of XXXX. Despite my " stated income '' of {$XXXX} per YEAR they managed to underwrite my loan for {>= $1,000,000}. I can only assume because of an inflated appraisal of my home ( or accurate ) they saw me as a prime target and expected me to fail. I was working XXXX jobs in XXXX of XXXX as well as enduring brutal divorce and raising XXXX kids alone with no financial support and a other with XXXX XXXX. I found it more than surprising that in a mere 2 years my house value went from {$590.00} to $ XXXX. Having BEEN a realtor I was shocked .... but none the less if I did not get the loan I was prepared to sell. I maintained patents to Residential Home Funding through XXXX of XXXX from automated checking. Was NEVER late. I was served with foreclosure in XXXX from XXXX, not knowing this was now my servicer. the ONLY notification I got was a returned checkin XXXX telling me to stop sending my checks to them, but NOT telling me WHO to send them to- yet Residential continued cash them, as evidenced on the back endorsement. After innumerable attempts to straighten out the financial part with XXXX, to no avail, I finally thruway hands up and paid XXXX in excess of {$44000.00} to settle the forclosure, legal fees, appraisals, etc in XXXX of XXXX. The proper accounting was never corrected and I continued to pay XXXX until I book my back in XXXX. To my understanding XXXX as well as the XXXX ( XXXX ceased to exist as entities and sold off all of their " bad '' loans, or loans they KNEW would fail, to XXXX XXXX XXXX. I got stuck in that umbrella, yet again not knowing that I was paying the wrong company AGAIN. It seems to me this an extreme violation of pooling and servicing. If one company was to sell me to another I would certainly hope the former company would NOT be cashing and taking my money. Bottom line is that despite MULTIPLE fraud schemes, filing HAMP, HOPE, and every other loan modification/mediation form, XXXX XXXX XXXX tried to foreclose on me when I did not even know they were my servicer. I submitted a QWR and they responded by IMMEDIATELY filing " cover-up '' XXXX documents with " known rob-signers '' names, the notary of which is currently doing XXXX for white collar crime. XXXX XXXX XXXX withdrew the forclosure, mysteriously and I found out nearly a year later the I hand been bundled and sold to XXXX ( know for being more of a " collection agency '' than anything ). I am now once again facing forclosure by XXXX, which to my knowledge does no legally exist and the last XXXX document filed was XXXX. I do n't even know WHO owns my moan if its it legal of not. Residential was cited and fined for operating without proper licensing, XXXX funded hundreds of thousands of loans they expected to fail and sold them to XXXX XXXX XXXX whois turn did the exact same thing- just under code names or via Robo signed documents. I was part of the XXXX group which has remained " clouded '', at best, for YEARS. I am now on XXXX and am trying to fight this alone. The FDIC needs to step in and clear the smog for the people who are facing or are exiting homeless.
Company Response: Closed
2016-01-11
NY
Credit decision / Underwriting
Mortgage: FHA mortgage
Complaint: I began working with a Mortgage Banker by the name of XXXX XXXX on or around XX/XX/XXXX. At that time, I was given a preapproval for a multifamily residence for on or around XXXX. The seller of the multifamily did not accept my offer so I did n't move forward. I started working again with XXXX in XX/XX/XXXX ; he referred me to a credit restoration company called XXXX XXXX to help raise my FICO score. While my I was working on my credit, RHF pulled a hard inquiry on my credit report for a new preapproval for a single family residence that I was interested in. After signing a contract on a single family residence/property in XX/XX/XXXX ; I originated a mortgage application with Residential Home Funding XX/XX/XXXX. Thereafter, I was very very unhappy with the mortgage process. I was given a checklist of items that I needed to submit for underwriting verbally over the phone, text message or by email. Those conditions included paying for an inspection and appraisal of the property. After doing so and satisfying the conditions of the mortgage, I was asked for additional information and /or documents over and over again. This ridiculousness repeatedly occurred which pushed back the closing date several times and required me to pay for another appraisal and inspection. It also so happened that during this time there were additional hard inquiries pulled on my credit report without my consent. After six months of back and forth with XXXX XXXX and Residential Home Funding, trying to meet every condition that they will pop up, I was denied the loan despite the fact they had given me a good faith estimate and commitment letter. It was nightmare and to make matters worse, I was out of pocket over {$2600.00}. My attorney advised me that I could also incur additional fees for the cancellation of the title and surveying.
The reason why I 'm so angry is because I feel the company did a bait and switch which is the reason for the process taking over six months. I also believe the company did not do their due diligence, which cost me time, money and stress.
If they were denying me based on my DTI or other factors, that is something that they should have disclosed to me much earlier in the process.
After the loan denial, I was never issued a letter of denial by mail explaining why I was denied the loan.
I even escalated my frustrations to upper management in Residential Home Funding 's XXXX XXXX, NY office. I spoke to a XXXX, who said that I could not be approved for the original loan amount of {$200000.00} but the Head of Underwriting XXXX was comfortable with approving me for {$180000.00}. I asked him for a preapproval letter on XXXX/XXXX/XXXX, he said that he will send it to me shortly which never happened.
I feel this company ripped me off, and never was transparent as far as their lending practices which I believe is a violation of Truth in Lending regulations.
After being so outraged, I looked online at the company 's reviews and alot of ripoff reports describes the same experience that I had. Many consumers had an issue with follow ups, callbacks, dishonesty and other irreputable actions.
I am mortified at how this company treated me and feel that they were completely misleading.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief
2015-10-27
Flushing, NY
Settlement process and costs
Mortgage: Other mortgage
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with monetary relief
2015-06-23
NJ
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Complaint: A letter dated XXXX, XXXX XXXX, indicated that our buyer 's loan was denied because our property was deemed unserviceable through a loan backed by XXXX XXXX. The lender stated that based on documents received from the NJ XXXX Zoning Commission, the property could not be rebuilt to its current footprint if substantially destroyed. We suspected an error was made, as our loan on the property is currently serviced by Fannie Mae.
We therefore consulted with the NJ XXXX Zoning Commission and obtained additional documentation indicating that the under-writer was incorrect ; a use variance granted when the property was originally zoned in 1985 made the issue around rebuilding not applicable to our residence. We received this information in writing from the NJ XXXX Zoning Commission on XXXX XXXX, which the buyer used as a basis for challenging the decline of the loan.
A week later, we learned that the under-writer was seeking additional information from the Building Department of the XXXX of XXXX to indicate that the property could be rebuilt to its current density if substantially destroyed. Upon our request, the Mayor of XXXX, as well as XXXX XXXX ( Head of the Department ), consulted with the NJ XXXX Zoning Commission, and the Commission wrote an additional letter explicitly stating that the property is under its jurisdiction and that the property can be rebuilt to its current density if completely destroyed. This letter was forwarded to the under-writer on Friday, XXXX XXXX.
On Monday, XXXX XXXX, we obtained an email from the under-writer, stating that the condo is still " not warrantable ... per the investor guidelines '' and that decision to decline remains. Our complaint is that we provided the exact documentation that the lender sought -- an explicit statement from the zoning authority that the condo could be rebuilt to its current density if substantially destroyed. The underwriter refuses to overturn the decision -- even with this additional documentation and without any explanation as to why the additional information is not satisfactory for the investor.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2015-05-13
Bloomfield, NJ
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
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