REGIONS FINANCIAL CORPORATION

2015-10-30

Jackson, MS

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-30

Alamogordo, NM

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-29

Naples, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-29

Birmingham, AL

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: I have a {$500.00} revolving line of credit with Regions Bank. I am in the process of trying to close on a condo, so I paid {$300.00} last month and yesterday, XXXX/XXXX/2015, the account had a balance of {$190.00} in which I made a payment of {$200.00}. This a.m. I went into the branch to try to get an update statement showing the {$200.00} payment with a available credit of {$500.00}. Unfortunately, the XXXX branch manager could not produce an updated statement showing this payment and available credit. Unfortunately, I discovered Regions had assessed a {$37.00} paid in full fee and was able to produce a statement showing only this transaction. I also noticed that on this {$500.00} revolving account, Regions had " willy nilly '' assessed a ton of fees to this account throughout the time I have had this account.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-29

Fisher Island, FL

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-28

Montgomery, AL

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-28

Camarillo, CA

Billing disputes

Credit card:

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-27

Lakewood, TN

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-26

Pulaski, MS

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-26

FL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I just recently realize that for a long time my bank account had been illegally charged with unfair overdraft fees, my banking institution had been so abusive of these fees, that at times I had more than XXXX overdraft fees in XXXX week at {$36.00} each. After complaining to the bank, I realized that the bank manipulates the transaction history to their advantage, making it impossible for me to keep an accurate track of my financial transaction. My banking transactions are not posted in pending in the right order and if there is a cash request they will deliver cash withdraws over the pending transaction to purposely overdrawn my account and later charge all pending transactions an overdraft fees for each on of them.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-24

Montevallo, AL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-23

Jackson, MS

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-23

Plano, TX

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-23

Atl, GA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-23

Brentwood, TN

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-22

Brentwood, TN

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-22

Bacots, MS

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-22

Jupiter, FL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: On Friday, XXXX XXXX, 2015, I realized that a deposit I previously made of {$18000.00} at Regions in XXXX XXXX, Florida never made it into my account. I phoned Regions and informed them of the missing funds. I spoke with XXXX. She too, said the monies were not in my account. She assured me she would research it and get back to me. She never did. I decided to drive over to the branch where I made the deposit with my deposit slip in hand. I met with a woman named XXXX XXXX who was unable to locate the monies in my account but researched while I was there but was unable to find anything. She made a copy of my deposit slip and told me they were going to research it and get back to me. Later that day, I received a call from XXXX XXXX informing me that they are coming up empty. XXXX, the branch supervisor got on the phone and explained that the deposit was reversed but she does not know why. In, what we now know, is the typical Regions fashion, they just pass the buck. XXXX said that on Monday the regional manager was going to take over and investigate the missing funds. In the meantime, my husband phoned Regions once on Friday the XXXX and twice on Saturday the XXXX. Both times he was assured someone would research it and return our call. Neither of the XXXX returned his call. He did however discover on his call that the teller that took my checks for deposit and provided me the deposit slip has since been terminated. At around XXXX on Monday the XXXX, I phoned XXXX XXXX to see where they were in the investigation. She informed me that they were no longer in a position to provide me any further information. Stunned, I demanded the name and number of the Regional Manager who was taking over the investigation. After being on hold for XXXX minutes, XXXX XXXX came back with the name XXXX XXXX and his cell phone number. At about XXXX on Monday the XXXX, I phoned XXXX. At that point, XXXX was not even aware of my missing funds. He told me he would research it and get back to me. XXXX did in fact get back to me and informed me that they needed more time and can not seem to locate my missing funds. That was the first and only time anyone at Regions has EVER returned my call. On Monday the XXXX, my husband also called XXXX.Regions and spoke with a woman named XXXX. She swore she would call us back after she investigated it. She never did. What she did tell us, however, is that no complaint was filed on Friday when I made the original complaint about the missing funds. She assured us she was taking care of the complaint.On Tuesday, I phoned Regions to determine what was going on with my monies. Again, I was told that they would research it and get back to me. Nothing. I also phoned XXXX to see the status. He informed me that he has no information for me and I should speak to his boss, XXXX XXXX, City President. I of course phoned XXXX immediately and left him a voicemail. My husband and I both noted our dissatisfaction with Regions through social media.We received a call from Regions and again promising they would get back to us. They did not. Today, XXXX XXXX, I receive a call from XXXX assistant. She informed me that XXXX was researching it and would have an answer for me by the end of the day. Of course no call was ever made. I phoned and left a message. No Response. So I yet again call Regions. I spoke with a supervisor named XXXX XXXX. XXXX also tells me she is shocked that no complaint was filed when I spoke with XXXX on Friday the XXXX. She informed me that no complaint was filed on Monday either when we spoke with XXXX, but not filed until late XXXX night. She claims she filed a Credit Request. We shall see. XXXX XXXX today said she will call tomorrow. We need help. Too much time is passing and we are very concerned that monies were stolen and they are trying to cover.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-21

Mission Viejo, CA

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-21

Carver, MA

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-10-21

GA

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: excessive overdrafts fees {$36.00} and {$100.00}, I am on a fixed income, requested reduction in the amount, bank declined, I have been sick and need to go to several doctors this month, now I can not afford food or to go to doctors
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-10-21

Cedar Grove, LA

Account opening, closing, or management

Bank account or service: (CD) Certificate of deposit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-21

Atlanta, GA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Bank will not give me my funds from my direct deposit. MANAGER IS THE RUDEST I HAVE EVER EXPERIENCED. I called into the Regions Bank XXXX XXXX branch to speak with XXXX, who by the way has not been any type of help at all. She seems to show no passion or concern for my situation. I opened the account online, and for whatever reason the account was closed. They said maybe because of chex system. I went into the branch the day after opening the account and they said it was ok for me to have my direct deposit from my job to be deposited in this account. Acct. The day of my deposit, XXXX/XXXX/15, I am not able to access my funds. They told me my account is being closed down. XXXX refused to try to make any calls to back office to see if there was something that could be done. The manager, XXXX i believe, at the XXXX location branch was very nice, but also said XXXX was rude with her on the phone. Are you guys really here to help the customer out. However, I have car note, mortgage, and funeral arrangements to pay for. I need my {$1200.00} out of this account. The 10 day rule is not going to work for me. Either you guys refund me my direct deposit or reject it so that my employer can write me a manual check. It 's that simple. I have been in tears today, because this is my first check and it was deposited with confidence that I would be able to access it. I have children to take care of. The fact that you want me to wait 2 weeks nearly to receive my funds in the form of a check is ridiculous. i would like my account assigned to the XXXX branch, where I work and deal with them. I DO NOT WANT TO DEAL WITH XXXX FROM THE XXXX XXXX BRANCH IN XXXX. XXXX basically sat on the phone and told me " Tough Luck! '' Never was she apologetic. She is not what I though Regions would be a representation of. I really hope she is replaced with someone who actually wants to do the work and find out what 's going on. Well Regions Bank, I need my funds. You guys have closed the account, give me my hard earned money that I have worked for. I have contacted XXXX at corporate as well. I told her to PLEASE DO NOT MAIL MY CHECK OUT IF YOU GUYS HAVE TO CUT ME A CHECK.SHE SAID IT WILL GET MAILED TO ADDRESS ON FILE. I WANT TO PICK MY FUNDS UP FROM THE BANK. SOMEONE NEEDS TO HANDLE THIS ASAP, OR I WILL BE ON EVERY BLOG AND SITE TELLING MY HORRENDOUS EXPERIENCE.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-21

AR

Deposits and withdrawals

Bank account or service: Checking account

Complaint: This all began XX/XX/XXXX when my wife of 30+ years passed away. My stepdaughter had been living with us and continued to do so until the XXXX. Apparently, my stepdaughter had stolen blank checks from my home XX/XX/XXXX. When she moved out XX/XX/XXXX, I was still under much mental stress from the passing of my wife. I knew the amounts that had been deposited to my Regions Bank account and my account at another bank and what was withdrawn by me, but I did not discover the forgeries until I was contacted by the bank due to overdraft XX/XX/XXXX. I contacted my local branch and found that between the XXXX accounts over {$20000.00} had been XXXX and forged against my account. The XXXX account has reimbursed me over XXXX % of lost funds, however, that was a different bank. I have now been informed from Regions that I will not be reimbursed for the $ XXXX+ that was forged on this account, due to it not being reported within 30 days of the first forgery. However, these forgeries were reported to multiple counties and cities on forgery and theft charges upon encouragement to do so by Regions Bank to ensure my losses. I followed directions from the bank officer, and then received phone call last week stating that NO funds would be reimbursed. These transactions were due to the fault of the bank, by MULTIPLE tellers and branches, and the dollar amounts and timing of check cashing were extremely suspicious, and they were still cashed without question.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-10-20

Fort Lauderdale, FL

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response