REGIONS FINANCIAL CORPORATION

2017-01-12

TX

Managing the loan or lease

Consumer Loan: Installment loan

Complaint: 1 ) Regions ' website shows in XXXX places the balance I owe is {$87.00}. 2 ) When I called in to pay it off they say I owe approximately {$120.00}. 3 ) The website is attempting to under report what I owe so that it takes longer to pay it off. I 've thought that I had paid it off a few times but the website misleads you on what you need to pay off the loan. 4 ) Due to their deceptive website I want my balance waived and for the website to be improved so other borrowers will know exactly what the payoff is at all times. Regions is being very deceptive, including limiting the ways you can pay off your account when you call ( you ca n't use debit or credit cards online or over the phone ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-11

Affton, MO

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: Yes Timely Response

2017-01-11

N Hollywood, CA

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-11

Deltona, FL

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-11

Atlantic Beach, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-10

Superstition Mtn, AZ

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-01-09

Bremen, GA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: FW : RE : [ Secure ] RE : Regions Bank - Complaint ID : XXXX XXXX & lt ; XXXXXXXX & gt ; To XXXX & lt ; XXXX & gt ;, customercenter & lt ; XXXX & gt ;, XXXX & lt ; XXXX & gt ; Hide Wednesday, XX/XX/XXXX XXXX Sent from XXXX for iPhone -- -- Begin Forwarded Message -- -- From : XXXX Date : XX/XX/XXXX, XXXX To : XXXX Subject : RE : [ Secure ] RE : Regions Bank - Complaint ID : XXXX Dear XXXX, If there is a problem where you do not understand the seriousness of this matter Sir. I was told by XXXX the young man whom I explained my formal Complaint to that Regions really took these complaints serious. And in your previous email you never stated Female or male. For clarification our Mother and your Member of your Bank Regions her Name is XXXX DOB XX/XX/XXXX just in case you are mixing her up with another member at your Regions Bank by the name of XXXX. Before you and I keep going back and Forth about a third Person being added to A Joint Account back on XX/XX/XXXX a year ago this past week. If you want to discuss this Matter about the Illegal act that XXXX Committed against me. Otherwise escalate this matter above you please. Because you are not talking about the date this transaction took place on XXXX account where XXXX added XXXX a third person to an already existing account. Where I XXXX had been added since XXXX. Please send this Email onto the next level above you Sir. Because in your email to me you are not trying to correct anything. You are trying to speak about when the POA was placed on her account. That is not why I placed a formal Complaint against XXXX. She needs not to do this ever again adding a person to a Joint Account without ALL PARTIES BEING PRESENT. Thanks again for your time, XXXX Sent from XXXX for iPhone At XX/XX/XXXX, XXXX, XXXX wrote : XXXX : Just for clarification, it 's XXXX and not XXXX. Thank you for getting back with me. As XXXX manager, I do Thank You for making me aware of the situation. I have reviewed your mother 's accounts and here is what I was able to determine : XXXX, XXXX and XXXX open a joint account at the Regions Office in XXXX, Georgia. On XX/XX/XXXX XXXX and XXXX came to the Regions Bank in XXXX to bring a POA dated XX/XX/XXXX to maintenance account ending in XXXX. On XX/XX/XXXX a joint account was opened for XX/XX/XXXX and XXXX at the XXXX Branch. On XX/XX/XXXX, with Guardian Paperwork, the Account in XXXX and XXXX was closed. In reviewing the accounts, the bank was not presented with guardianship papers until XX/XX/XXXX. Without guardianship papers, as long as XXXX was present at the bank and no one was removed from an account, the bank was obligated to honor the request of XXXX. Although a POA was filed for XXXX by XXXX, the POA does not prohibit XXXX from opening additional accounts in her name, either as a sole or joint owner. Based on the Regions Privacy Policy, XXXX would not be made aware of any accounts opened unless she was a co-owner of the account. Please be assured that XXXX did not discuss the account status or changes with anyone who was not an authorized owner on any account referenced in XXXX name. If there is any further clarification needed, please do not hesitate to contact me at the number below. I hope this clears up the issues in your email. Regards, XXXX Vice President Branch Manager - XXXX, GA XXXX XXXX - Office XXXX -
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-09

Dallas, TX

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2017-01-07

Lake Saint Louis, MO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-01-07

Atlanta, GA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: XX/XX/XXXX, I locked on my interest rate and the general terms of a mortgage from Regions Mortgage in XXXX. I received a closing disclosure, which had several errors ( extraneous charges approx. $ XXXX ), which I had corrected. In the closing disclosure, the lender estimated the Lender 's title insurance to be {$1100.00} and the Owner 's Title Insurance to be {$3000.00}. While we did replace insurance carriers, prior to closing ( XX/XX/XXXX ) the purchase price, mortgage amount, interest rate, Lender 's and Owner 's Title Insurance amounts remained constant. On the afternoon of XXXX XXXX, the day before close, the lender provided an updated closing disclosure document listing revised numbers for the Lender and Owner 's Title Insurance of {$1100.00} and {$6200.00} respectively, which is an increase of {$3100.00}. Based on my review of the Consumer Financial Protection Bureau site, is not permitted. Summary of concerns : Last notice and scope of change AND no proactive notice of change. Delivery of the closing disclosure the day before close AND without proactive notice of the change eliminated time to shop or negotiate for an alternative attorney and or title company. Gross miscalculation of Owner 's Title Insurance. The maximum rates for Title Insurance were mandated by the State of Georgia XX/XX/XXXX. It is a simple formula AND none of the important numbers ( purchase price, mortgage, down payment, etc.. ) changed during the entire lending process, so there is no excuse for inaccurately estimating these fees in all prior closing disclosures. Realization that the attorney / title company makes up to XXXX % commission on the sale of title insurance. While the disclosure in the attorney / title company commission used to be in the HUD forms, it is no longer included, so I received no notice of this commission o The attorneys made ( $ XXXX {$6200.00} = {$7400.00} XXXX = {$5900.00} in commission ) plus {$950.00} in other fees for a grand total of {$6800.00}. This is pretty amazing for a few of hours of work, not all of which were conducted by an attorney. General disclosure. The attorney / title company, lender or real estate agent never mentioned I had the right to secure my own title insurance policy. Also, I can not find this disclaimer in any of the paperwork received by any of these companies. Additionally, until the attorney presented me with a disclosure that he represented the lender and not me, no real estate professional mentioned to me that I could or should have my own representation present. Presentation of detail. It would be one thing if I missed the fine print, but I was never presented a HUD1 during this process, which would have disclosed the commission. Risk to closing. In preparation to close, I had to wire transfer the funds two days prior to close. If I had not secured a lower cost of home owners insurance, I may not have had the funds present in order to close on time and I could have incurred penalties. My objective in filing this complaint with the Consumer Financial Protection Bureau is to determine if I could have negotiated with an attorney to return the majority of the commission from the commissions they received from the Title Insurance commission. If this was legal at the time of closing on the house ( XX/XX/XXXX ), I want the lender to make me whole by repaying me {$4700.00}, which is 80 % of the commission from the title insurance or I want {$3100.00} back from lender. In addition, I very much want to change the disclosure rules required of the real estate agent, mortgage lenders, title companies and attorneys in the State of Georgia. In my opinion, capping the cost of Title Insurance it eliminates serious competition and thus harms consumers. The lack of proactive disclosure around options and the undisclosed and significant commission received by the attorney / title company is shameful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-06

Hanceville, AL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I had overdraft protection with Regions Bank in XXXX, Alabama on my checking account. However, instead of waiting to get the overdraft from my Social Security Check that come in every month. They took the overdraft from my grandchildren savings so it would n't net interest. So, I took my grandchildren money out of Regions Bank. They retaliated by closing both of my checking accounts without notice. Therefore, I could n't receive my Social Security check for the entire month of XX/XX/XXXX with put a great hardship on my me and my family.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-05

Tibbs, MS

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-05

Birmingham, AL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I had some charges pending on my account and all banks process between XXXX to XXXX the next morning. I had a direct deposit pending on my account when I log in at XXXX on XX/XX/2016 and the charges were still pending. I said okay my deposit will hit so I am good. Was wrong the bank gets over and charges me 2 fees on the account when the deposit was there. They are wrong for this practice to get over on consumer and make money. Regions is the only bank that does this and I do n't think its right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-05

TX

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I had pull my wife off of my bank account, and during that process the bank went in to her account and pulled {$130.00} out to put in my account because it was overdrawn for 15days and cause her account to go overdrawn due this process. At this point now both accounts are overdrawn and the back is saying ohhhhh well it is in the agreement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-04

FL

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-04

Dunnellon, FL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-04

Hialeah, FL

Problems caused by my funds being low

Bank account or service: Other bank product/service

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-04

Hanceville, AL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-03

Haverhill, FL

Using a debit or ATM card

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2017-01-03

Thompsons Station, TN

Using a debit or ATM card

Bank account or service: Checking account

Complaint: Over the XX/XX/XXXX holiday, my Regions XXXX Debit card was hacked and over {$1000.00} of unauthorized purchases were made using the card. Of course, the bank was closed for 3 days during the holiday and would not allow a dispute be filed until the charges " posted ''. Did you know, Regions does not immediately put the money back into your account, pending an investigation like every other bank in this country does. There is a XXXX waiting period and they do n't make exceptions. Did you know they do not issue temporary bank cards ( bank personnel told me they are not that technically savvy! ) The also do not have courtesy checks for a customer to use when they ca n't get a temporary bank card - according to my " personal banker '', Regions had too much " fraud '' that way ... .. REALLY?? In addition to a XXXX day delay, they start hitting you with NSF charges even though my legitimate charges came BEFORE the unauthorized charge. Regions chose to hit me with approx. {$250.00} in NSF charges. Since the bank took an additional XXXX day New Years holiday there was no way to get any money out of my bank. My direct deposit paycheck was taken by the bank to cover the charges including the NSF fees. I am closing this account as soon as I can change my direct deposit to another bank. I would NEVER under any conditions open an account or recommend this bank to anyone!! As for my Regions " personal banker '', I want to thank you for nothing and a special thank you to the bank XXXX who refused to reimburse me the NSF fees knowing that I have never over-drafted my account and the fees were incorrectly charged. And please change the automated message on your voice recording saying Regions has the highest customer satisfaction rating of any bank. You MUST BE JOKING!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2017-01-03

Lenzburg, IL

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2017-01-02

AL

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: On XX/XX/2016 I was charged XXXX NSF charges in which I should have only been charged for XXXX. A XXXX dollar charge was presented which left me XXXX positive after which a charge of XXXX came in from XXXX which caused me to overdraw my account. However, with the extra charge of XXXX dollars caused my account to have a domino affect over the next few weeks which caused over XXXX dollars in overdraft fees. I went back farther in my account and this is not the XXXX time they have done this but this time it just caused a lot of problems and was very inconvenient being that it all happened during the holiday season
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-31

Cordova, TN

Deposits and withdrawals

Bank account or service: Checking account

Complaint: This is a formal complaint against Regions Financial Corporation in regards to an incident that occurred on XX/XX/2016. I have been a loyal Regions Bank customer for over twenty years. I am very disappointed that Regions chose to disregard my years of patronage as well as my financial security. I feel like I have been violated, not only by criminals, but also by Regions Banking personnel as well. On XX/XX/2016, at XXXX CST, I went to the Regions branch on XXXX XXXX in XXXX, TN to make an ATM withdrawal of {$40.00}. Upon completion of my transaction, I received my receipt and noticed that my balance was substantially less than what it should have been. There was {$16000.00} missing from my account balance. I immediately proceeded into the bank to inform banking personnel. I first informed a banking teller. I told her that something fraudulent had taken place on my account, because I just withdrew {$40.00} and my balance is showing a decrease of an additional unauthorized {$16000.00}. She asked me did I have my ID and the receipt, which I gave to her. Then she looked up the information in her computer and confirmed that there had been a transaction that decreased my balance by an additional {$16000.00}. I asked her did she know what happened, because I did not authorize the transaction. She then referred me to speak to a banking specialist because she did not have that information. So, I went and sat in that particular waiting area. After a couple of minutes, XXXX XXXX asked me if I needed any assistance. Once again, I informed banking personnel, XXXX, of fraudulent activity seeing that my account balance had decreased by {$16000.00} that I did not authorize. He responded with, " Oh my, let me see ''. So, he walked over to his desk and returned and said that another banking personnel, XXXX XXXX, would assist me because, and I quote, " I have already clocked out ''. He also stated, " XXXX XXXX is finishing up with another customer and should be with you shortly ''. I waited for another five minutes and XXXX came to assist me. After he took me to his workstation, I informed banking personnel, XXXX, again that fraudulent activity had occurred on my account. I told him that I just withdrew {$40.00}, and my balance showed a decrease of an additional {$16000.00}. He said let 's look at your account and see. After I gave him my information, he pulled up my account on his computer and asked me if I knew XXXX I informed him that is my mother. Upon reviewing my account, XXXX alleged that my mother authorized the transaction. I adamantly denied that neither my mother nor myself authorized the transaction. While discussing this concern with XXXX I did call my mom and she confirmed that she did not authorize any transaction of this amount ( {$16000.00} ). Even though both my mother and I stressed that this transaction was unauthorized by either of us, XXXX insisted that no fraudulent activity had occurred. XXXX then assured me that my money was fine. He said, and I quote, " You can go home and sleep in peace. Your money is not gone. It is simply in another account. '' He did not put any alerts or anything on my account, because he said it was fine. At that point, I trusted XXXX at his word, that everything was okay. As a result of this negligence from Regions banking personnel, XXXX, fraudulent activity continued to occur on my account the following day. On Friday, XX/XX/2016, I found out my account balance was missing an additional unauthorized {$21000.00}. It has been over three weeks since this fraudulent activity occurred, and I still have had no resolution, and no recovery of my funds. Regions Bank has made me feel as if I do n't matter nor does my financial relationship that I have established with them for over two decades. I am extremely dissatisfied, disheartened by the lack of sensitivity, urgency that Regions has shown in this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2016-12-30

Lakeland, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2016-12-30

Bedford, TX

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: On XXXX XXXX 2016 with a starting balance of {$70.00} I made a cash transfer from a regions account of {$600.00}. On XXXX XXXX I made another transfer into the account of {$100.00} to bring the cash balance to {$770.00}. I then proceeded to make purchases of {$580.00} and the bank conveniently charged me {$140.00} NSF OF Fee plus {$15.00} OD protection fee leaving the account with a balance of {$33.00}. Other transactions totaling {$130.00} were processed after that and then over drew the account {$99.00}. The bank then charged more fees of {$210.00}. Had the bank not charged me {$150.00} worth of fees then the other {$130.00} transactions would have been paid without any fees. In essence the bank robbed me of {$370.00} for having money in my account. I called their customer service department and they told me they can not give me a courtesy refund when it was clearly a bank error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response