REGIONS FINANCIAL CORPORATION
Consumer Complaints
There are over 4264 complaints on file for REGIONS FINANCIAL CORPORATION. Dated between 2019-11-29 and 2011-12-02.
Complaints Page 57
2017-06-18
Cordova, TN
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Complaint: There are withdrawals from my checking account that I nor my husband authorized. Its at a gas station and the XXXX XXXX address is a gentleman club. Here are the withdrawals in question. All unauthorized w/d took place on or before X/XX/17. XXXX XXXX XXXX XXXX XXXX. XXXX TN - {$210.00} / ATM - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX TN - {$210.00} / ATM - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. XXXX TN - {$110.00} / ATM - XXXX XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX, XXXX, TN - {$500.00} / ATM - XXXX XXXX # XXXX All are ATM withdrawals. The Local police that came to take our report informed us that there had been a criminal that used a false face on the gas pump 's credit card reader and on atm card reader to acquire banking information, namely credit/debit card numbers and pins. After filing the reports we faxed copies to our local regions bank manager but have not received our stolen funds back. We also contacted regions fraud department while the charges were still pending my account and were told that we would have to wait until they were completed withdrawing from my account before that fraud department could investigate or refund. Then we received a letter in the mail that the fraud department had declined our requests for reimbursement because our pin was used to w/d funds. We sent police reports but to no avail and have not been contacted by anyone from regions.I have a typed letter from regions manager with police report numbers and FTC letter and pdf of claim. Regions has been giving us the silent treatment. <P/>n XXXX of this year, my husband and I were victims of identity theft which, in my correspondence with the XXXX Police Department, was determined to be the result of a skimming case. There have been multiple reported cases of skimming in the XXXX area recently. Ours was not the first nor the last. The perpetuator ( s ) of this crime took from us what we consider a devastatingly large sum of money. So much so that we were unable to pay most of our bills that month, and we 've struggled to stay current on said bills since the incident. My husband had only recently been released from the hospital after an ER visit, a week 's stay in the hospital, and major XXXX when this occurred. He was still unable to work at this time, so we relied solely on my paycheck, from which this money was stolen. When this was reported to Regions the following day, I was told to " wait until the pending charges post to your account '' - charges that I did not make or authorize, that I reported as fraudulent prior to their being posted to my account, and charges which have now cost me far more in interest and late fees than the amount that was stolen. To say bills have been compounding is an understatement. I have been a loyal customer with Regions for close to a decade, so this is beyond disappointing. We reported the incident to Regions bank the second it was realized, cancelled cards, filed police reports with XXXX, and have sent multiple email correspondences, all of which have been fruitless. Our last avenue is social media, in the hopes that we will be heard, or, if nothing else, we will prevent this from happening to someone else who, like us, works hard for their money and assumes, that their hard earned money is protected by their bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-16
Benbrook, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-16
Lk Buena Vis, FL
Other features, terms, or problems
Credit card or prepaid card: General-purpose credit card or charge card
Add-on products and services
Complaint: Universal Premium Fleetcards / Mastercard XXXX UPF auto signs up their clients into programs ( in this case a percentage of our bill going to planting trees ). I have never heard of this program nor did I sign up for it. {$57.00} was charged to our account. They credit it IF you discover it and IF you call in to get them to credit it. However they credit takes 2-3 billing cycles or 30-45 day s. If they have XXXX clients they fraudulently sign up, at {$57.00} each, that 's $ XXXX they control for XXXX ... at 1 % interest, they just cleared {$570000.00} for fraudulently charging clients. This ca n't be legal, can it? XXXX XXXX XXXX XXXX XXXX XXXX XXXX . XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-16
Hampton, GA
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-15
Managing an account
Checking or savings account: Savings account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-15
CA
Fees or interest
Credit card or prepaid card: General-purpose credit card or charge card
Problem with fees
Complaint: XXXX BUSINESS CARD -One of o ur cards was fraudulently duplicated and used pumping gas for total a amount of {$810.00} in the months of XXXX and XXXX 2017 , while the original card was in our possession. Once we received monthly statement of charges from XXXX , we promptly reported the fraudulent use to XXXX on XXXX XXXX , filling and faxing to XXXX , their fraud investigation unit the form they had faxed to us. It took more than 60 days for XXXX to issue partial credit of {$720.00}, while they have charged interest and penalties of {$360.00} on {$810.00} fraudulent charges which we are not responsible for and they refuse to credit {$360.00} back to our account. We have called the customer service of XXXX and they say even though we are not responsible for the fraudulent charges, we are still responsible for Interest and Penalties. This absurd and abusive practice be one of th e biggest oil companies in the United States.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-15
Beyersville, TX
Closing an account
Checking or savings account: Savings account
Can't close your account
Complaint: I opened a check and savings account with Regions Bank on XX/XX/XXXX, with a promo to deposit {$400.00} into the checking account once a minimum deposit was added to both accounts ( submitted the same day ) and a minimum number of debit card transactions ( 10 ) was reached within 120 days. A debit card was n't mailed to me until more than 60 days after account opening, at which point I was unable to receive it because I was out of the country. The bank was unwilling to honor the promotion while accounting for the tardiness in sending the account products, and so I elected to close both accounts. I 've contacted the bank on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and again today. In all of these communications, the bank refuses to close the savings account and return the money on deposit without sending a notarized letter - an action I 've indicated I will be unable to perform until I return to the US - late XX/XX/XXXX or early XX/XX/XXXX at the earliest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-15
Lk Buena Vis, FL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: I have an account in Regions bank. I lost my card and come to find out I had XXXX stolen from the atm using my pin and I do not know how it happened. I am suppose to be protected. They declined my claim a few times and now trying to contact corporate. I just want my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-14
Marion, IN
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-14
Memphis, TN
Improper use of your report
Mortgage: Conventional home mortgage
Complaint: My husband and I recently were trying to refinance our home to acquire a fixed rate mortgage. We were in the final stages of the refinance process, the Bank called to inform us on the property report they use which is XXXX reflected we had a property foreclosure in XXXX XXXX , 2015 , property located XXXX XXXX XXXX XXXX Tennessee. This property was included in our Chapter XXXX Bankruptcy. Under the Federal Bankruptcy laws all debts that are included in the Bankruptcy the reporting of any derogative information ceases one the bankruptcy is discharged. The lender Wells Fargo reported this in the property foreclosure XXXX system . We want this information removed from any reports and the bankruptcy laws enforced.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-14
IL
Opening an account
Checking or savings account: Checking account
Confusing or missing disclosures
Complaint: I opened a lifegreen checking account on XXXX . I called to inquire about the details of account promotion and was told that i needed to have 10 transactions take place in the first 90 days of account opening and i would get {$400.00}. I did this ( 9 debit transactions and 1 direct deposit ), but now am told i do n't qualify because it had to be 10 debit transactions - not 10 t ransactions total. I am disappointed because i took notes on exactly what i had to do. I inquired with regions and was told they would do an investigation. When i inquired again about the outcome of the investigation i was told that they might or might not tell me about the results of the investigation. This does n't make any sense to me on why the ca n't tell me what they found when they went back to listen to phone records.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-09
Ballardsville, MS
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-09
Tampa, FL
Managing an account
Checking or savings account: Other banking product or service
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-08
Newnan, GA
Managing the loan or lease
Vehicle loan or lease: Loan
Loan sold or transferred to another company
Complaint: The aforementioned company Regions Bank violated the FCRA by not providing documents to me in regards to this debt. I am unaware of this creditor and have not received anything that pertains to the debt. This account is unverified and immediately needs to be deleted from all my credit files : XXXX , XXXX and XXXX . The business is required to disclose to me all of the documents that they have recorded and retained in their files that pertains to this debt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-07
Russellville, AR
Opening an account
Checking or savings account: Other banking product or service
Account opened as a result of fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-07
Blm, IL
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-07
IN
Problem caused by your funds being low
Checking or savings account: Checking account
Overdrafts and overdraft fees
Complaint: On X/X/17 I called Regions bank on two seper ate occasions that say to ask if any of the overdraft fees on my account could be waived or reimbursed to my account. As of today my account is $ XXXX . I have a mobile deposit pending for deposit tonight in the amount of {$270.00} but that will still leave me with a negative balance. I called explaining why my account was overdr awn ( my mother passed away ) a nd all the stress of dealing with that and paying funeral fees and other things I was n't paying attention to what was going on with my bank accou nt. I have 4 p ending transactions on my account for tonight ... XXXX , XXXX Credit Card pymt XXXX XXXX XXXX , XXXX Credit Card payment Express and a {$19.00} XXXX purchase that has been pendi ng for four d ifferent days. So far Regions has taken out {$180.00} in overdraft fees with more in sight since I have 4 more transactions pending. I called today twice and I actually got ONE {$36.00} fee reimbursed to my account. They would n't help me any further. Their response that I had already used a court esy fee waiver within this year ... which is untrue and they could n't do anything else. Can you get Regions to waive any more of the fees? At this point I 'll never have a positive balance. Please help. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-07
Garden Hill, IL
Managing an account
Checking or savings account: Checking account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-06
Trussville, AL
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-06
AL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I emailed XXXX XXXX on XXXX/XXXX/2017 about a late reporting on my credit bureau. She asked if I had filed a dispute and I told her that I had not, because I knew what the issue was. She emailed me on XXXX/XXXX/2017 asking for the details of my issue and she said that she would file the dispute with a member of her team. She stated that I would receive an answer to my response within 30 days. While waiting, I contacted XXXX in the collections department. I spoke with her on XXXX/XXXX/2017 about XXXX XXXX and asked her if she saw any XXXX day reporting on my file. She told me that she did not see any XXXX day late reporting. Before speaking with XXXX, I spoke with XXXX and she also told me the same thing. I received the answer to my dispute on XX/XX/XXXX and it stated that the decision was to leave my credit report unchanged and that the information was correct. I tried calling XXXX and she didnt answer, so I emailed her onXX/XX/XXXX about the letter that I received. She contacted me on XX/XX/XXXX at XXXX and informed me that the dispute was closed. I proceeded to explain to her again that I was not late. She then told me that she would have to forward my dispute to the complaints department. In less than hours after speaking with XXXX, I received a call from XXXX XXXX at XXXX who apologized to me for the derogatory reporting and he told me that he would have it corrected. At this point, I thought that the matter would be taken care of. I requested my credit report around the beginning of XXXX and the late was still there. I called XXXX and he stated that the correction was sent in on XXXX/XXXX/2017 and that it could take 30 days before it would actually update. I asked XXXX to send me something in writing stating that I wasnt late, he obliged and the letter is attached. I again requested my credit report in XXXX and it showed the same reporting. I called and spoke with XXXX again and she informed me that the file was closed and she asked it I had gotten the letter. I told her that I had spoken with XXXX and that he emailed me a letter concerning the late reporting. I also told her that he said that he was correcting my credit file. She asked for a copy of the letter and she told me that she would have to verify it with XXXX. She also informed me that XXXX was unable to change the information without sending the request to her department. I asked if she would call me back that day after she discussed the issue with XXXX. She told me that she had a busy day and she was going to a meeting, but she said that she would call me back. She didnt call that day as promised, so I called and spoke with XXXX the next day on XX/XX/XXXX and she told me that XXXX had taken a vacation day, but she did read XXXX notes and XXXX said that she would forward my email to the complaints department again, but the late payment would not be changed. I received another letter dated XX/XX/XXXX again from XXXX XXXX in the collections department denying my dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2017-06-06
Shalimar, FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: On XXXX XXXX 2017 I had a balance of $ {$62.00}. Regions charged me a OD FEE of {$180.00} when nothing was ever in the negative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-06
Stewart, AL
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2017-06-05
Lockhart, FL
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-04
IL
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Card was charged for something you did not purchase with the card
Complaint: I have tried numerous times to het ahold of regions bank to explain that my credit card was stolen bit they refused to help me in any way then i found out that they finally closed the account but with a very high balance. I want this all fixed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-04
IL
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Regions bank reported to the credit bureaus that I was 30 days late for a payment of XXXX that was due on XXXX XXXX . They reported this on XXXX XXXX How is XXXX XXXX considered 30 days late! I was going to make a payment on XXXX XXXX specifically to avoid the delinquent reporting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation