REGIONS FINANCIAL CORPORATION

2017-11-30

Austin, TX

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-29

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-29

Mc Donough, GA

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-11-29

Harrisburg, AR

Getting the loan

Payday loan, title loan, or personal loan: Installment loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-29

Fort Myers, FL

Managing an account

Checking or savings account: Checking account

Cashing a check
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-11-29

Covington, GA

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-11-28

F M, FL

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-28

Thompsons Station, TN

Problem when making payments

Credit card or prepaid card: General-purpose credit card or charge card

Problem during payment process
Complaint: On XX/XX/XXXX I paid {$1500.00} to my Regions Visa credit card through my Regions online banking account. The " deliver by date '' was XX/XX/XXXX. A minimum of {$40.00} was n't due until XX/XX/XXXX. My payment of {$1500.00} was withdrawn from my Regions checking account on XX/XX/XXXX. A week later, I received a paper statement claiming that they did n't receive payment until the XX/XX/XXXX. I called my Regions credit card with proof of timely payment. They apologized and removed their faulty fees. The following month, an almost identical situation occurred, only much worse. Not only wo n't they remove faulty fees, but are also attempting to charge interest for previous month 's balance which had been paid in full before the due date. I produced the proof of payment withdrawn from checking account along with confirmation number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-11-24

Houston, TX

Managing an account

Checking or savings account: Checking account

Deposits and withdrawals
Complaint: My name is XXXX XXXX XXXX, my email address is XXXXXXXXXXXX. On XX/XX/XXXX, I deposited a United States FEMA check with Regions Bank for the amount of {$95000.00}. I received {$300.00} in cash, a hold was placed on {$4800.00} until XX/XX/XXXX and for the balance of {$90000.00} a hold was placed until XX/XX/XXXX. I am objecting to the last hold on the {$90000.00} until XX/XX/XXXX. This is the age of computers. The bank will have these funds available on XX/XX/XXXX. Thus Regions is earning free interest, while depriving me of my legal money until XX/XX/XXXX. I want this hold removed immediately and my money available on XX/XX/XXXX. I also want the bank to rescind all holds of this type for the future. There is no reason for a 10 day hold on any transaction in this day and time. As I said, this is the age of computers and Regions will have its money available next business day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-11-24

Plymouth, FL

Closing an account

Checking or savings account: Checking account

Company closed your account
Complaint: Hello my name is XXXX XXXX and my recent problem started XX/X/17, I have two accounts with regions one of tellers and the XXXX branch recommended I try this for the way I had been utilizing my account Which i did find to be helpful. On XX/XX/2017 stopped at a gas station to get gas using my primary checking account check card but the card would not read in in the company 's pay at the pump machine. So because i was pressed for time I used my secondary checking account check card to purchase {$10.00} in gas after I transferred {$15.00} from primary to secondary account to cover the charge. and head back to work later that day I was headed to pay my rent checked my account three times before even attempting to use my check card on my secondary account and be cause I had also stopped at a family dollar and made a purchase {$3.00} left me with a balance {$1.00} and because I built a good relationship or so I thought with regions when ever im short or just want extra money I am able to overdraw my account with or without funds in the amount of {$240.00} which I have utilized this feature a few times paid back in full with {$36.00} dollar late fee attached which I have no problem with as I am aware of the charges applied when knowingly over drafting your account. so it total I should have had to pay {$270.00} which is the amount that showed on my app when I checked my balances which i do often to avoid any issues with my account well so after a couple of day I was checking my accounts because I get deposits often in my primary account I noticed that my secondary account 's balance had changed to - {$310.00} which I did n't understand so while checking my account I could n't figure out why it was that amount but because of family emergencies I could n't go the bank on the initial day that I noticed the balance but was I was able I went into the downtown location in Florida and spoke with a lead at the branch bout the extra charges on my account and after coming to a conclusion of how the charges were incurred the Representative told me that she would speak with someone to see if there was anything that could be done and she would let me know the next day well days later I try and reach out to the rep again and was told she was in a meeting and would call me back still no call from her not long after calling I check my primary account and money was missing from my {$31.00} was missing from my account with no trace of where the money went no description or anything on the online banking a day/days later I noticed to charges reading collections dpt ddaactive not sure of the exact day they started because the post dates and the day my money was withdrawn from my account without my knowledge do not match but on 4 different occasions withdraws in the amount of {$7.00} -- {$31.00} -- {$3.00} -- {$270.00} was withdrawn from my account for the first two of those four charges I had no idea what they were where they came from or by whom the were authorized so I call regions and speak with them regarding the charges and they send me to the collections department and upon speaking with them they told me that because my account was 15 day over drawn that regions had the right to withdraw money from any account I had with them to cover the overdrawn amount and they were able to take out as much or as little as they wanted and asked them if my account was closed/closing they told me at least 2 times that my account would close for sixty days even if it is over drafted I was given this information from a rep and his manager over the phone on if I 'm not mistaken on XX/XX/17 which by this time my account had already been charged twice so a couple days before my payday I finally speak with the lead rep who quickly rushed me off the phone in a very neglectful way stating it was nothing that could be done as far as the fee 's were concerned so when I got paid money was withdrawn from my account with no trail at all of where it was which I have pictures showing that it was almost like my money vanished into thin air until they decided to show the transaction so after all is said and done i 'm upset because they have just completely dis regarded me as customer or person in charge of my money and have done whatever they wanted to do with my money I try to transfer money into my secondary account which is now at a {$0.00} balance because of the unauthorized transfers and am unable to, only to find that they have closed my account which i did not know until i called the customer service number to find out why I couldn, t transfer into this account, and they told me that they had good news that even though the account was closed that because collections closed it at a {$0.00} balance that all I had to do was go into the branch and they would just reopen the account so I go to the branch near my home in XXXX speak with a rep and the branch manager only to find that it ca n't be reopened and they sent an email to the branch manager in XXXX XXXX and about an hour later I get a call from the very lead who could n't find the time to return my call after several attempts to contact her stating that she is sorry that this happened trying to deflect the situation to anything or anybody besides her and that branch asking me what can she do to make this right while at the same time stating that there was nothing they could do. I have never felt so out of control and taken advantage of as a customer or as a person in my life this has emotionally affected me if there is any one I mean any one at all who could help PLEASE DO I do have several more pictures but can only upload and other evidence of dates and times I spoke with people
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-24

Campbellton, MO

Trouble during payment process

Mortgage: Home equity loan or line of credit (HELOC)

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-11-24

Covington, GA

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-11-23

Defuniak Spgs, FL

Managing an account

Checking or savings account: Other banking product or service

Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-22

Birmingham, AL

Problem with a lender or other company charging your account

Checking or savings account: Other banking product or service

Transaction was not authorized
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-11-22

Saint Clair, MO

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Card was charged for something you did not purchase with the card
Complaint: On XX/XX/17 my bank account showed two pending credit charges to a company called XXXX XXXX. Both Charges were in the amount of {$190.00}. I contacted Regions Bank and they canceled my card, but told me it would be awhile while they research the possible fraudulent charges. So, two days before XXXX I have no money. I contacted the company and they said they were able to catch and cancel the fraudulent charges and issued a refund. Called Regions back and they told me they dont issue conditional credits while they research and there is nothing they can do until the investigation is complete. We spoke to a customer manager, XXXX XXXX, but when we called back we couldnt be reconnected to her for some reason. This does not seem fair or correct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-11-22

Madison, TN

Closing an account

Checking or savings account: Checking account

Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-21

New Iberia, LA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-11-21

Cedar Grove, LA

Problem with a purchase shown on your statement

Credit card or prepaid card: General-purpose credit card or charge card

Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-21

Saint Petersburg, FL

Other features, terms, or problems

Credit card or prepaid card: General-purpose credit card or charge card

Problem with customer service
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-20

Brentwood, TN

Problem with a lender or other company charging your account

Checking or savings account: Checking account

Can't stop withdrawals from your account
Complaint: On XXXX XXXX, 2017, I was scammed out of {$670.00}. I called Regions bank to stop the transaction but they informed me that they couldnt stop it because it was still processing. I explained to them that I had been scammed but they still wouldnt stop the transaction. Since the following Saturday was a holiday the bank would be closed. I went to the bank on Monday and the transaction was still processing, so they told me to come back on Tuesday. After I made the disputed I waited about a week to call the bank ; only to find out that the claim had been denied. The reason for the denial was because the claim was not filed right. There was also an affidavit that I was suppose to sign that the customer service representative never told me about.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-18

Gainesville, FL

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Other personal consumer report

Report provided to employer without your written authorization
Complaint: I have a hard inquiry from Regions Bank that I did n't authorize from XXXX 2016
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-17

Erie, PA

Problem caused by your funds being low

Checking or savings account: Checking account

Overdrafts and overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief

Timely Response

2017-11-17

Lowell, AR

Managing an account

Checking or savings account: Checking account

Problem using a debit or ATM card
Complaint: I am a XXXX year old XXXX man, and I use a XXXX. I do not own a car, and can not drive. I 've been a victim of identity fraud by my younger brother. He made XXXX dollars worth of fraudulent charges on my debit card number. He never received any cash from an atm because he did n't need to. He used the XXXX money transfer feature to have money sent from my debit card number, to his bank account. There are several other persons that he sent money to from my debit card to their bank account. I have sat down with the bank manager and identified all of the fraudulent charges from XX/XX/XXXX, to XX/XX/XXXX. I pressed charges against my brother, and gave the case number to the bank to include with my disputed charges. Regions has denied to credit any of my money back despite having pressed charges against my brother. My brother made all of those fraudulent charges with my name and now it looks like I made the transactions and this is not the case. If the ip addresses can be examined from these erratic charges, they will see that the card was being used in two different places at the same time. Me being XXXX is important in this. I live in a seperate county than my brother, it 's about an hour and a half away. I ca n't drive and do n't own a car, so it 's impossible for me to drive to XXXX, Arkansas, use the debit card several times, and drive back to XXXX, Arkansas, use the debit card , drive to XXXX again, and use the card again, the drive back to XXXX where I live. Regions has denied my claim for these disputed charges. I needed all of this money back, for i 'm handicap and do n't have a job. My brother stole all of it from me. It took me too long to catch on but i 'm not very smart in these matters. My brother knew this about me and took advantage. I was advised to put in a complaint with CFPB. That the CFPB investigates matters just like mine, where it takes more than just glancing over the case, and takes more attention to the details. I need your help. I need this money back, or i 'm not going to be able to pay my rent in XX/XX/XXXX. Thank you, XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-11-17

Carmen, OK

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief

Timely Response

2017-11-17

Columbia, MO

Problem caused by your funds being low

Checking or savings account: Checking account

Non-sufficient funds and associated fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response