REGIONS FINANCIAL CORPORATION
Consumer Complaints
There are over 4264 complaints on file for REGIONS FINANCIAL CORPORATION. Dated between 2019-11-29 and 2011-12-02.
Complaints Page 12
2019-06-24
Erwin, TN
Opening an account
Checking or savings account: Checking account
Unable to open an account
Complaint: I opened a checking account with Regions bank in XXXX, TN on XX/XX/XXXX for my mother 's Medicaid Qualified Income Trust, as required by the state of Tennessee. I provided the legal documents establishing the trust, again, as required by the state.
Late on the afternoon of XX/XX/XXXX I received a phone call from the Regions employee that processed my new account paperwork and was told that " we can't open this account per our legal department ... if we make an error and charge a monthly fee we could cause the customer to lose their Medicaid benefits. We don't want that risk. '' I asked for more clarification, and was told I could come into the bank to discuss it.
I met with the branch manager on XX/XX/XXXX who told me exactly what I had been told the day prior. I expressed my concern that the trust documentation in Article IV Section F clearly authorized the bank to collect a service charge for the administration of the account. I also pointed out that I, as Trustee, was the liable party for any errors. The branch manager maintained that their position had not changed, they would not open the account, and that the bank had NOT been opening Medicaid Qualified Income Trusts since XXXX. I expressed my concern that this policy discriminated against people receiving public assistance and that I wished to speak to someone in the legal department who could explain the rationale for this policy to me. The branch manager offered to file a complaint on my behalf, and I agreed.
On XX/XX/XXXX I had heard nothing from Regions about the complaint that was filed and called the branch manager to follow up.
On XX/XX/XXXX I received a call from a customer service liaison from Regions corporate who relayed to me the exact information I was given on XX/XX/XXXX and XXXX. When I pressed for more information regarding 1 ) how Regions Corporate could deny to open an account that was required by the state of Tennessee, and 2 ) how Region 's policy was not discriminatory to people on public assistance. I was told that I could not speak to the legal department, but that contact would be made with legal again with a note for them to contact me. I was informed that Regions would not open the checking account for the Medicaid Qualified Income Trust. As of this writing ( XX/XX/XXXX ) I have heard nothing from Regions.
Regions Bank 's reason for not opening this account was that the potential for error if they charged an account fee was a risk they were not willing to take. This is at best a flimsy excuse, mainly because other banks in this area not only DO open Medicaid Qualified Income Trust accounts but they ALSO charge account fees for them. My feeling is that this policy discriminates against people who are eligible for public assistance, a fragile and vulnerable set of people who quite frankly don't deserve this treatment.
I have asked Regions repeatedly to explain to me how their policy is not discriminatory and to date NO ONE HAS PROVIDED AN EXPLANATION.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-24
IL
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: To whom it XXXX Concern, I recently purchased a home and had a " mortgage XXXX XXXX '' try and help me. When I showed up to the closing after a year long process. I found out that the mortgage loan processor had overstated the loan and gave the seller an extra XXXX for the sale price. My lawyer was shocked and she stated this never happens. I asked him for help his name is XXXX XXXX he said there was nothing we can do that the seller would have to give me the money That is illegal, so now I am invested into a house that was originally being sold for XXXX to XXXX. I was told that this money would be coming to me, so I invested money into the home, that the seller should have invested in. This is not right, I should not have to pay interest on a loan, that was not stated correctly. I feel I was backed in a corner to sign. Also XXXX said he would try and help and he never did.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-23
Wickes, AR
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Complaint: The loan company put money into my bank account which froze my bank account. Then when I tried to contact them they acted like they knew me thought it was funny and kept saying I love u. My bank account is still froze. My pay check was direct deposited into that account and I cant even touch it. So I got an eviction notice and my fines are past due so I am going to get a warrant
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-20
Kendall, FL
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-20
Belmont Shore, CA
Closing an account
Checking or savings account: Other banking product or service
Can't close your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-19
Key Biscayne, FL
Managing an account
Checking or savings account: Checking account
Funds not handled or disbursed as instructed
Complaint: There were XXXX incidents to report, all caused by Regions Bank in XXXX FL 1. On XXXX XXXX, the bank cashed an altered check for an unauthorized payee for {$700.00}. The original payee did not complain about not being paid until XX/XX/2019.
2. On XX/XX/2019, there were transfers of cash from two different accounts we own into two new accounts set up without our authorization. The profile information on those accounts were altered, including phone number and email contact info. We complained as soon as we noticed the transfers ( the next day ) and our accounts were frozen and we were locked out of any access to those accounts, including information on checks cashed.
We requested information on all three of these transactions, including where the {$700.00} was transferred to, and we were told that they could not give us any of that information. They refused to reimburse us for the {$700.00} they sent out of our account for a fraudulently altered check. We can not follow up on recovering money from the perpetrator because they refuse to give us any information.
We believe the false new accounts were set up by a Regions employee.
We want Regions to reimburse us for the fraudulent check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-18
Canton, GA
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-06-18
AL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Problem with personal statement of dispute
Complaint: I applied at Region 's bank in XXXX, Alabama for a line of credit. My credit score at that time according to XXXX was XXXX, my credit score on Experian was/is XXXX.
Region 's Bank denied the loan based on a false credit score of XXXX. I have never had a credit score of XXXX. I have gone to the bank and tried to find out what the problem is. First I was told that I must be mistaken, then I was told that the underwriter said that it was our problem. The branch Manager XXXX XXXX, has not been able to answer my questions. I was told by XXXX this past Friday evening that he would talk to his boss about this. Since that time I have heard nothing from Regions. I believe this is defamation of character and falsification of records. I can not have the same credit score I had because it has taken a hit from Region 's. My credit score is devalued. Please look into this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-18
Lopezville, TX
Problem with a purchase or transfer
Credit card or prepaid card: Payroll card
Card company isn't resolving a dispute about a purchase or transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-17
Fort Myers, FL
Closing an account
Checking or savings account: Other banking product or service
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-17
Saint Petersburg, FL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-14
Bell Fountain, AL
Managing an account
Checking or savings account: Savings account
Fee problem
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-13
New Orleans, LA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-13
Managing an account
Checking or savings account: Checking account
Problem making or receiving payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-13
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-13
Kansas City, MO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I spoke with Region Mortgage advised them at the begin of XX/XX/2019 that they are reporting to all three Credit Bureaus the my account is currently in past due status which is incorrect. They stated that on the 7th of each month the bureaus are updated. As of XX/XX/2019 my account because current. As of today XX/XX/2019 Regions has only updated XXXX that my account is not past due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-12
Buena Ventura Lakes, FL
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Overcharged for a purchase or transfer you did make with the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-06-12
Havana, FL
Closing an account
Checking or savings account: Checking account
Fees charged for closing account
Complaint: I had an account with Regions Bank and the bank charged overdraft fees on the account. The charge off date was XX/XX/XXXX and the balance was - {$210.00}. The balance on XX/XX/XXXX was - {$470.00}. I don't have any records of how the bank arrived at the current balance. I made a payment of XXXX on XX/XX/XXXX and another payment of {$100.00} on XX/XX/XXXX. After requesting copies of the final bank statements, I realized that I was basically paying bank fees and decided that I would no longer pay on the account until I received proof the debt was owed. On XX/XX/XXXX, I received a letter from XXXX XXXX, XXXX offering a reduced balance opportunity to pay the balance off at 35 % in the amount of {$120.00} within 60 days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-12
Tallahassee, FL
Managing an account
Checking or savings account: Other banking product or service
Banking errors
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-06-11
Estill, SC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-11
Blountstown, FL
Closing an account
Checking or savings account: Checking account
Company closed your account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-11
IL
Problem with a purchase or transfer
Credit card or prepaid card: General-purpose prepaid card
Card company isn't resolving a dispute about a purchase or transfer
Complaint: I have a prepaid card issued by Regions Bank. On Saturday XX/XX/2019 at XXXX I tried to deposit XXXX on to the card at their atm at XXXX XXXX XXXX, il.
It took the money and never closed the cover, therefore in order to get my card back I had to cancel the transaction.
When I cancelled the transaction the cover shut did not give a receipt stating transaction was cancelled.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with monetary relief
2019-06-10
TN
Managing an account
Checking or savings account: Checking account
Fee problem
Complaint: I have been charged an {$8.00} dollar service fee by Regions Bank since XX/XX/2015 when I opened my account. I have made regular weekly deposits between 500-750 dollars, which should be sufficient enough to avoid a fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-08
Birmingham, AL
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with non-monetary relief
2019-06-07
Mboro, TN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation