REGIONS FINANCIAL CORPORATION

2015-07-12

Palos Park, IL

Credit decision / Underwriting

Mortgage: FHA mortgage

Complaint: I signed a mortgage contract with XXXX XXXX XXXX on XXXX XXXX, 2002. Thirteen years later, I discovered mortgage fraud within the Promissory Note although XXXX XXXX XXXX had sold the mortgage to REGIONS BANK, As a result, REGIONS BANK participated in lack of transparency through illegal book keeping entries and propriety trading and bundling mortgages into Special Purpose Vehicle trusts as Collateral Debt Obligations on XXXX XXXX. This fraudulent activity is known as " securitization '', where the mortgage was already paid upon the receipt of the alleged borrower 's signature. Evidence of this fraud is attached copies of the Promissory Note. Notice how Copy A ( which the Defendant first signed ) lacks the signature of a bank representative. However, a close examination indicates the fact that a bank representative of XXXX XXXX XXXX had unlawfully endorsed the Copy B of the promissory note as a check with the " Pay to the Order '' stamp on it not only after I had signed it, but had did so without my knowledge thereof whatsoever and then REGIONS BANK sent a copy of it during the foreclosure proceedings. As a result, the promissory note was reported to the United States Treasury and Federal Reserve Bank as an asset ( See Exhibits ). These banks have not reported any of this transaction to the INTERNAL REVENUE SERVICE. This is an act of fraud, extortion, racketeering and tax evasion.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-11

Centertown, TN

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-10

Maxwell Afb, AL

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I 've been a customer of Regions bank since 2008 when my mother and I set up an account before I went off to college. Initially when the account was created, we made it very clear that we did not want my account to be overdrawn due to insufficient funds. At XXXX years old I was financially irresponsible and did n't want to risk being penalized a ton of NSF fees so we wanted the debit card to " decline '' rather than continuing with the transaction and earning a fee. Due to recurring NSF fee charges on countless occasions, I 've been to Regions Bank multiple times to reiterate that I did not want the " overdraft protection '' yet I was still being charged NSF fees when I specifically stated that wanted the card to decline. 2 months ago I visited a local Regions Bank concerning the issue and it was finally resolved with the click of button their computer. I 've been wrongfully charged NSF fees for the past 7 years and I should be compensated for those charges.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-10

Fort Lauderdale, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-09

Mdn, MS

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-07-09

Stilwell, OK

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-08

Shalimar, FL

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-08

Decatur, GA

Communication tactics

Debt collection: Mortgage

Frequent or repeated calls
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-07-06

Mineral Wells, MS

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-07-06

Una, SC

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-07-06

Mobile, AL

Deposits and withdrawals

Bank account or service: Checking account

Complaint: I have a checking account with Regions Bank. I have an XXXX XXXX XXXX. I authorized XXXX XXXX to make automatic withdrawals from my checking to pay the amount due on my XXXX XXXX XXXX. At the end of XXXX, I ran short on funds and called XXXX XXXX to stop the automatic withdrawal. They said that it was too late, that I had to notify them more than 2 days before the date scheduled for the withdrawal. They said that I would have to call the bank and tell them to deny the payment. This was on a Friday afternoon. I called the bank and was told that they would honor it because I had an {$800.00} overdraft allowance. I asked them to remove that allowance which they did and to deny payment of the funds. However, on that Friday night they processed the request from XXXX XXXX and withdrew the money from my account even though I had no overdraft protection. The charge showed on my account as pending but the funds had been removed from the account leaving me with a negative balance and no access to funds. Upon seeing this on Monday morning, I called the bank and was told that they would not actually process this payment until Tues. night at which time the money would be returned to my account. They also said I would have to pay a {$36.00} charge for insufficient funds. So the bank had the use of my money for Sat., Sun., Mon. and Tues. and I paid {$36.00} for them to use my money and I had no money with which to buy food and gas. I got through that. However, now it is a week later and XXXX XXXX has run the charge through again and I am denied the use of my money while again the bank has the use of it for investing in the overnight market and once again I will pay {$36.00} for them to have the privilege of making money off of my money. How can the bank do this when I stopped the overdraft coverage? Also, if I were trying to spend money that was n't in my account, the bank would deny the charge immediately. Why, then, should n't they deny the XXXX XXXX charge immediately, especially the second time when I had notified them a week before not to honor that charge. In reality, the bank knew after midnight on Thursday that they had received the draft from XXXX XXXX. On Friday it showed as pending but not deducted from my account. Then Friday at midnight they deducted it with no intention of paying it to XXXX XXXX until Tues. at midnight. XXXX XXXX should be as mad as I am because, if I had had the money, then it would have been XXXX XXXX ' money that the bank was using for 4 days. In this age of computers and international markets, there is no excuse for this. But for me it was a much more serious threat. I am retired and on a fixed income and while the bank is using my money, I can not even buy food. Since I am single and like to eat fresh food, I do not buy large quantities of food at a time because it will go bad before I eat it. So for Sat., Sun., Mon. and Tues., I had very little food. Now I am in the same situation this week. I do keep some canned foods and snacks in case of a hurricane so that is what I did and will eat but for some there may be no food. I would like something done to stop the bank from denying me access to funds they have no intention of paying out ever, and, for that matter to stop denying me the use of funds that they are not going to pay for 4 days. As an aside, in the world we live in today, weekends should count as business days because world markets are open.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-07-06

New Orleans, LA

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-02

Lenzburg, IL

Account terms and changes

Consumer Loan: Personal line of credit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-02

West Newfield, ME

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-02

Hanceville, AL

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: We began dealing with Regions mortgage lender, XXXX XXXX, on XXXX XXXX. We are first time home buyers and have had a terrible experience with our lender. She has told us on several different occasions in emails that she was going to overnight us sensitive material and eventually emailed the information for us to sign and scan back to her through email. She never explained any of the information we signed. We had to order our own home inspection because she kept telling us she would and never did. We signed documents that state our home was built XX/XX/XXXX, which it was built XX/XX/XXXX. We have been told it is our insurance company who she is waiting on to be able to order a closing date and when we contacted the insurance XXXX was told he too was waiting on a closing date. We confronted our lender and was told the closing date is taking so much time because we did not submit an employment letter until XXXX XXXX and again on XXXX XXXX. We have asked our lender to be honest with us and to communicate effectively with by keeping us informed about the loan process. We have contacted her supervisor, XXXX XXXX, who inquired about the loan process and was unsuccessful at getting a remedy for our problem. The home inspection was completed on XXXX XXXX and the lender did not have the appraisal ordered until XXXX XXXX. The appraisal was completed on XXXX XXXX and submitted his report on XXXX XXXX. We continue to wait on a closing date. We were never spoken to about the rate our loan would be nor the monthly payment. We have contacted the lending supervisor on XXXX occasions and the XXXX time she did not call us back after we explained to her about the lack of communication with our lender. We began this process on XXXX XXXX and it has been a nightmare. We have been told the lender was waiting on a FHA loan number and several other excuses for her lack of communication with us. We can not express to you how tired we are of dealing with Regions and feel our hands are tied because we want to close on our new home and it will take even longer to close if we use another lender. Our credit scores are XXXX and above. Please help us resolve our problem and prevent this problem from occurring in the future. We just want to close on our home.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-02

AL

Account opening, closing, or management

Bank account or service: Savings account

Complaint: My husband and I opened a savings account with Region 's Bank a few years ago and had my husband 's SSD directly deposited. The bank suggested with open a XXXX XXXX XXXX account which we did, not the bank has put us on notice if we do not open a XXXX our savings account will be converted to a regular savings account with numerous fees. I think the bank does not care about loyal customers.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-01

Pooler, GA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-07-01

Ocklawaha, FL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: Yesterday I made a deposit via mobile banking. I verified the bank received my deposit. It was added to my balance, so my checks were covered that I wrote on XXXX/XXXX/2015This morning,XXXX/XXXX/2015, I checked my bank statement on line, and I had a overdraft fee of {$210.00}. My bank statement shows that my account was overdrafted only because of the {$210.00} that the bank took. I spoke to Regions bank at several levels and was told that the statement presented on line is not accurate. Why? Regions has overdrafted my account for the past 4 months, everytime I have used mobile banking or, looked at my statement at night only to wake up and find that they changed the order of checks already processed with something pending to create an overdraft. I am not perfect and I have a mom on my account that sometimes uses the check card without telling me, so I can understand an overdraft here or there, but we are talking about {$700.00} to {$800.00} in the last 4 months. There is no cooperation from the bank. All I am told is that I overdrafted my account and there is nothing they can do to reverse it. Something needs to be done. I am very frustrated.
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-06-30

Saint Petersburg, FL

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-06-29

Blue Mound, TX

Problems when you are unable to pay

Consumer Loan: Vehicle loan

Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-06-29

LA

Problems caused by my funds being low

Bank account or service: Checking account

Complaint: I was charged a {$36.00} NSF charge for an item to posted and my account did not have an negative posted balance. I was told it was because I had items pending that is still pending as of today XXXX/XXXX/15 and the transaction posted to my account on XXXX/XXXX/15.
Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-06-29

Jacksonville, FL

Account opening, closing, or management

Bank account or service: Checking account

Complaint: I am writing to inform you of predatory lending practice of Regions bank of {$35.00} per transaction that this bank has charged which now has my account in the negative {$310.00}, and to notify you that I have not wanted transactions to process with funds availability. The bank has furthermore not responded about erroneous charges as I emailed the CEO of regions bank, XXXX XXXX at XXXXXXXXXXXX on XXXX XXXX @ XXXX XXXX as time stamped on the email and have not heard back from Regions bank. I understand that banks control currency and therefore think we are their slaves for products such as ( XXXX ) but we are not and as a XXXX I am offended under the United States Constitution that gauranteed my right to freedom of religion, and this must stop or I will need to seek legal civil litigation. The average overdraft fee is about {$30.00} per incident. In addition, many banks charge extended overdraft fees. At Regions it can cost {$210.00} to borrow {$6.00} for six days as a result of the {$35.00} extended overdraft fee. Even worse, nearly 50 % of banks in the country will re-order transactions to increase the number and amount of overdraft fees charged. Rather than debiting money from your checking account in the order that the debits occurred, banks often debit your account in the order that they wished the transactions would have occurred. Because overdrafts are so expensive, the vast majority of people avoid them. In XXXX, an overdraft line of credit is a cash management product that makes sense for everyone. Keeping too much cash is expensive, because it could be better invested or placed into a long-term certificate of deposit. People of all economic backgrounds take advantage of generous overdraft lines of credit, which charge very low interest rates. Borrowing {$6.00} for six days would only cost a few pennies in most large XXXX banks. However, American banks have made going overdraft a sin and high overdraft fees the punishment. As a result, people with money have completely avoided overdrafts. Only a small percentage of the population uses the overdraft product. 8 % of bank customersgenerate 75 % of overdraft fees. Overdrafts have become a short-term borrowing mechanism for people who have no other option. And overdrafts offered by banks are often more expensive than payday lenders. The typical payday lender charges {$15.00} to borrow {$100.00} for XXXX weeks. As I mentioned in the XXXX XXXX XXXX example, large banks are charging much more than that. A banking practice is considered predatory when it meets a few definitions : It targets people with low income or limited financial meansIt charges a price that is dramatically higher than the cost of providing the serviceIt has opaque and complicated pricing that makes it difficult to understand the true cost of the productIt charges the fee when someone is in a vulnerable position and has few alternativesOverdraft fees meet all of those requirements. The price of an overdraft is dramatically higher than the cost of providing the service. Banks charge an average of {$30.00} to decline a transaction, which costs the bank close to nothing. When banks approve a transaction, credit risk is taken. However, the banks are charging effective interest rates above 400 % in the form of fees. The banks are addicted to the revenue, which is why the revenue remains despite the backlash. As overdrafts become more expensive, fewer people will use the service. Banks will extract more revenue from people who have fewer funds and a lower net worth. In my opinion, overdrafts are predatory and action is required. Thank you for your time and attention with this matter and may the peace of XXXX ( through XXXX XXXX, XXXX XXXX ) which surpasses all understand, be with you, Amen. Respectfully, XXXX XXXX of XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX
Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response

2015-06-27

Ocklawaha, FL

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: Yes Timely Response

2015-06-26

Prairie View, TX

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Company chooses not to provide a public response Closed with explanation

Disputed: No Timely Response

2015-06-26

Beyersville, TX

Problems caused by my funds being low

Bank account or service: Checking account

Company Response: Company chooses not to provide a public response Closed with monetary relief

Disputed: No Timely Response