QUICKEN LOANS, INC.

2016-06-17

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-06-16

Wallington, NJ

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: I was contacted by XXXX XXXX ( XXXX XXXX ) at QuickenLoans ( who got my name from XXXX ) as I was interested in finding out more about mortgage rates. During our conversation it was never made clear to me that he would be checking my credit and providing a pre-approval letter. I never gave my written or verbal consent to have my credit checked.
Company Response: Closed

Disputed: No Timely Response

2016-06-15

Waldorf, MD

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Cypress, TX

Application, originator, mortgage broker

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

San Lorenzo, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-12

Cypress, TX

Shopping for a loan or lease

Consumer Loan: Vehicle lease

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-12

El Toro, CA

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-11

Bremen, GA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: CFPB complaint number : # XXXX After four ( 4 ) telephone calls to CFPB has REFUSED to release Report ( complaint number : # XXXX ) to XXXX XXXX. CFPB Supports Quicken Loans FRAUDULENT, BAD BUSINESS, DISCRIMINATION against Elderly XXXX Veterans, First Amendment Violations. CFPB Corruption ... How much did CFPB profit from Quicken Loans???? cies. 1. Discrimination against Veterans. 2. Invoking Escrow Account based FRAUDULENT DATA per CFPB request. complaint number is : # XXXX 3. Quicken Loans to IMPOSE an Escrow account upon a P.I. ( Principal & Interest ) loan since XXXX XXXX ( Mortgage Opened with XXXX, assumed by Quicken Loans in XXXX ). 4. Quicken Loan RAISING Mortgage without Explanation. 5. Quicken Loans IMPOSE Discrimination against Elderly XXXX Veterans. 6. Quicken Loans continues to VIOLATE Customer 's First Amendment Rights. 7. Quicken Loans WILL IMPOSE FORE-CLOSURE upon my Residence. 8. Quicken Loans plans REMOVE the Poor from the Their homes and Seize property based upon Fraudulent methods. 9. Quicken Loans DENIED REFINANCING to Keep High Interest Rate on Home and seize Property, Openly admission of Fraud, Discrimination based upon False allegations imposed by Quicken Loans upon their Customers. 10. Denied Access to my Quicken Loans account. It 's Time for a Federal Class-Action Lawsuit against Quicken Loans 1. Quicken Loans DISCRIMINATION against XXXX Elderly Veterans needs to stop. Quicken needs resolve the Problem Quicken created since taking over the Mortgage Loan from XXXX .... Quicken will continue to provide BAD SERVICE as long as possible by misinforming the Bureau of Consumer Finance and Mortgage Regulatory. 2. Mortgage needs to be Refinance from 30 yr ARM to 15 yr Fixed Mortgage per President OBAMA, Despite it 's NOT in the best ( % ) interest of Quicken Loans. 3. Allowed access to 'My Quicken ' account online website to review Tax statements, Paperless documents, and submit complaints to 'Quicken Bureaucrats ' who refuse to RESOLVED PROBLEMS 4. Quicken will submit email Messages ; concerning status of account, Statements, Tax information ; In other words, I want to the same service that other 'White Customers ' receive without DISCRIMINATION! 5. Quicken Customer Service will extend service to me and STOP DENYING or REFUSING service. #. Quicken ADMISSION to DISCRIMINATION against XXXX ELDERLY VETERAN ... Quicken will continue items 1-5. Quicken Corporate has made it clear of their REFUSAL to resolve the issues, instead they mail a useless response document ( XXXX ) filled with legal jargon that fails to resolve the problems. XXXX Elderly Veteran with an XXXX ( XXXX )
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-10

Eastchester, NY

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-10

Wallington, NJ

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: I have never been late on making a mortgage payment and have never partially made a payment. I have a great credit score and always pay my bills on time. On XXXX XXXX, 2016. I received an email from Quicken Loans telling me that they did an updated escrow analysis and that my monthly mortgage payment will be increasing. I called Quicken to find out what the new payment was and Quicken was now asking me to pay {$7000.00} starting XXXX XXXX, 2016. However, my prior payments were only {$3800.00}. Quicken notified me that I have a deficit in my escrow account of {$22000.00} and that they want a payment of {$7000.00} for 12 months and that once the 12 months are up, My payment will be {$5100.00}. There is no way that I can make these increased payments when they happened so abruptly. It is not my fault that there is such a large deficit in the escrow account because I made my payments in full every month. Now I am blind sided with this situation and will end up losing my home. It is not fair that they are just able to increase my payment so drastically. I did not cause this situation. Quicken loans should have accurately calculated the mortgage payment prior to there being a deficit of {$22000.00}. There is no way that anyone could comfortably make this type of payment so abruptly and suddenly. I have no way of paying off this amount and now I am faced with being homeless.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-09

Cleveland, OH

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-06-09

Denver, CO

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-07

Saint Petersburg, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-07

Warren, RI

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: THE WORST EXPERIENCE WITH A LOAN COMPANY, BAIT AND SWITCH, COST ME A XXXX APPRAISAL FEE OF MORE IN LOAN SERVICE FEES AND MADE ME PAY OFF CREDIT ALL TO FIND OUT I DIDNT QUALIFY FOR LOAN THE PROMISED FROM START AND TRIED TO PUT ME IN A LOAN TO BENEFIT THEM AND PUT ME BACK MORE IN DEBT, THIS MORTGAGE COMPANY HAS TONS OF COMPLAINTS CHECK THEM ON XXXX THE HAVE A BUNCH OF COMPLAINTS DOING THE SAME THING TO ME THE BAIT AND SWITCH YOU MEANING THEY TELL YOU WHAT YOU WANT TO HER AND AFTER YOU INVEST MONEY TURN THE LOAN AROUND TO SOMETHING THAT DOES NOT HELP YOU AT ALL KNOWING THAT THEY KNEW IN THE FIRST PLACE THEY COULDNT PROMISE YOU THAT AFTER GIVING THEM ALL THE PAPERWORK
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-03

Camden, NJ

Settlement process and costs

Mortgage: VA mortgage

Complaint: On XXXX XXXX, 2016 I signed the contract to buy a property from XXXX. I justifiably relied on QUICKEN LOANS representations that it would supply the XXXX realtor with the appropriate VA Amendatory Clause and escape clause. However, QUICKEN LOANS supplied the realtor of XXXX with a VA clause that is categorically false and without an escape clause. The QUICKEN LOANS clause includes language that is materially different than the Department of Veterans Affairs ( " VA '' ) requires, to wit in relevant part : "... UNLESS THE PURCHASER HAS BEEN GIVEN IN ACCORDANCE WITH HUD/FHA OR VA REQUIREMENTS A WRITTEN STATEMENT ISSUED BY THE FEDERAL HOUSING COMMISSIONER, DEPARTMENT OF VETERANS AFFAIRS OR A DIRECT ENDORSEMENT LENDER, SETTING FORTH THE APPRAISED VALUE OF THE PROPERTY OF NOT LESS THAN [ the agreed upon purchase price ] ''. This language directly contradicts the language required by the VA in relevant part to wit : ".... if the contract purchase price or cost exceeds the reasonable value of the property established by the Department of Veterans Affairs. "
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-02

Camden, NJ

Settlement process and costs

Mortgage: VA mortgage

Complaint: On or about XXXX XXXX, 2016, I initiated contact with Quicken Loans because it was listed as at the XXXX XXXX XXXX XXXX XXXX website the country 's second biggest VA Guaranteed Loan supplier. On XXXX XXXX, 2016 the real estate agent supplied Quicken Loans via email a copy of the purchase contract I signed with a seller of a property I was interested in. On XXXX XXXX, 2016, Quicken Loans sent to its MyQL to do list a VA Loan Disclosures and Certifications document that included a paragraph numbered XXXX that states that : DO NOT BE MISLED! VA DOES NOT GUARANTEE THE CONDITION OF THE HOUSE WHICH YOU ARE BUYING, WHETHER IT IS NEW OR PREVIOUSLY OCCUPIED. VA GUARANTEES ONLY THE LOAN. YOU MAY TALK TO MANY PEOPLE WHEN YOU ARE IN THE PROCESS OF BUYING A HOUSE. PARTICULARLY WITH A PREVIOUSLY OCCUPIED HOUSE, YOU MAY PICK UP THE IMPRESSION ALONG THE WAY THAT YOU NEED NOT BE OVERLY CONCERNED ABOUT ANY NEEDED REPAIRS OR HIDDEN DEFECTS SINCE VA WILL SURE FIND THEM AND REQUIRE THEM TO BE REPAIRED. THIS IS NOT TRUE. IN EVERY CASE, ULTIMATELY, IT IS YOUR RESPONSIBILITY TO BE AN INFORMED BUYER AND TO ASSURE YOURSELF THAT WHAT YOU ARE BUYING IS SATISFACTORY TO YOU IN ALL RESPECTS. REMEMBER, VA GUARANTEES ONLY THE LOAN - NOT THE CONDITION. This clause that Quicken Loans demands that I stipulate directly contradicts the Minimum Property Requirements ( MPRs ) of Chapter XXXX of the VA Lenders Handbook- VA XXXX XXXX. Chapter XXXX outlines the MPRs that are required to be verified by the lender in order for the veteran to be able to buy a house without any needed or hidden repairs. Additionally, Chapter XXXX of the Lenders Handbook at XXXX clearly states that : An appraisal is required to help ensure that any property which will become the security for a VA-guaranteed loan has a value of at least as much as the loan amount, and is in a condition acceptable to VA. However, the relevant Quicken Loans clause states that it is not the VA that decides the acceptable condition that the property needs to be, but that it is the veteran that is responsible for the condition of the property. I attempted to confer with the Quicken Loans representatives purportedly helping me with closing the loan for a property located in XXXX NJ. However, these representatives persistently insisted that Quicken Loans does not request any inspections of the house to ascertain it meets the MPRs. These representatives insisted that only a VA Appraisal is needed and that the property does not need to be eligible to be Appraised as required by the Lenders Handbook at : XXXX Types of Property Eligible for Appraisal Lender Responsibility If the lender fails to exercise due diligence in determining appraisal eligibility, VA may deny or reduce payment on a future claim based on the ineligibility of the property. Properties not eligible for appraisal and other appraisal request restrictions are described in Sections XXXX and XXXX. Section XXXX of the Lenders Manual further states that the property must also meet the MPRs outlined in XXXX XXXX. .
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-01

PA

Application, originator, mortgage broker

Mortgage: VA mortgage

Complaint: Quicken Loans arbitrarily and with absolutely no notice on XXXX XXXX, 2016. At that time Quicken 's representative, XXXX XXXX XXXX, informed me via voicemail that my preapproved loan was being withdrawn with notice. XXXX XXXX stated that new TRID guidelines were forcing Quicken to withdraw all preapprovals and force borrowers to go through another round of the very painful process on re-applying. Why did they not do that back in XXXX? Given the insane profitability of their industry the most reasonable explanation is that they want to generate another round of fees. Quicken has damaged my credit score. I am now forced to apply elsewhere, with the resultant loss of credit score points because of the inquiries. The result is potential financial damages due to higher interest rates. Quicken has also put my corporate relocation benefits in jeopardy. QL is who XXXX relocation services referred me to. I am working under a deadline ... QL has forced me to start from the very beginning.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-01

FL

Credit decision / Underwriting

Mortgage: VA mortgage

Complaint: I just recently discovered that I had XXXX hard inquiries on my credit report which should have been reflected on my husbands credit report. In addition, he was led to believe that they would be soft inquiries since everything was internal.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-31

Cocoa, FL

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-28

Sacramento, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: I refinanced my house through Quicken Services in 2005 and noticed that the amount of interest paid monthly was the same even though I was paying on the principal even after several years. They explained that this was normal. I later discovered that this was an interest loan that is generally targeted towards wealthy people who make over XXXX a year. I did not want this kind of loan since I have never made this kind of money and now I am told through my legal insurance that these thieves made this the norm and walked away with the blessing of the banking industry. Regardless of the fines that these people supposedly paid I have yet to see any of that money or compensation for their dishonesty. I am a military veteran with over 40 plus years working in XXXX and I do not make that much money. Please help. I am attaching the loan document from Quicken.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-26

Colver, PA

Application, originator, mortgage broker

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-26

Hamburg, MN

Application, originator, mortgage broker

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-26

Orion Twp, MI

Credit decision / Underwriting

Mortgage: Conventional fixed mortgage

Complaint: I applied for a primary mortgage refi w quicken loabs XXXX this tear 2016. They told me on a number of occassions I was approved and even had conditional approval on their website under my application. For weeks I was told to expect someone calling for a closing date and all that would happen us a request for another payment I made or account I paid off. The debts that were clearly paid by my company were rejected by quicken. How can they include the monthly debt but not the income from my company that clearly pays it every month?
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-05-25

Wallington, NJ

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Complaint: I called a number of banks simply to learn the mortgage rates offered by the institutions. A number of them ( e.g. XXXX, XXXX XXXX XXXX, XXXX ) opened up loan applications in my name and ran full credit checks without asking whether they could. I now have multiple sets of loan documents and account numbers for applications I never requested. I only wanted mortgage rates to figure out where I was going to secure my mortgage.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-25

Cocoa, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with monetary relief

Disputed: No Timely Response