Profit Services Group

2017-01-04

NE

Communication tactics

Debt collection: Medical

Used obscene/profane/abusive language
Complaint: I have had XXXX separate issues regarding late payments and dealings with debt collectors. There is clearly an issue of : ( a ) the medical industry lacking an earnest attempt to contact the debtor and ( b ) the debt collection agencies, at minimum, falsifying information in order to garner higher payments. On XXXX XXXX 2017 Profit Services Group ( " PSG '' ), their number being XXXX XXXX XXXX XXXX, contacted me telling me I owe XXXX. When attempting to get clarification on what the bill was for, and possible alternative routes in making payments, I was met with misinformation and hostility. PSG failed to tell me I have the ability to pay the medical services directly, not through PSG. I was told the office in which sent my bill to collections would not accept my payment and they would reroute me back to collections - this is false and on purpose. Reason for it being false, and what I feel to be at minimum unethical, is multifaceted. Collection agencies first make these calls and in their voicemails fail to disclose what the reason for the phone call is. In modern times with the amount of scams that go on expecting a consumer to call an unknown number back just because they said so is misleading and unreasonable. Due to having this experience before, I did call back thinking it may be another debt collection. After making this call, being proactive, I was told that I have only XXXX methods in which to pay. First, over the phone, which is an additional XXXX dollar charge, or I could send by mail. However, due to PGS 's lack of diligence, the mail option is actually not a real option. By the time I would receive the bill and make a payment it would be too late, and my credit score would be lowered. I decided to do my own research and called around the hospitals. After an hour, I was finally able to reach the group in which I owed the payment directly, Georgia XXXX XXXX ( " XXXX '' ). When I spoke to their billing department, I was told that I could pay them directly, contradicting what PSG told me. I believe the reason they misinform the consumers as to only being able to pay PSG is because they add a charge without telling the consumer. My initial bill owed to the doctor was XXXX - PSG neglected to inform me on this initial surcharge. If I would have followed the debt collectors advice, I would have ended up paying almost a third more than I needed to ( XXXX ). This, in my humble option, in purposely misleading consumers. The hostility towards me, the consumer, in attempting to find the answers to these questions was disappointing at best. After paying the bill directly with XXXX I called XXXX back and told them of the situation. After expressing my discomfort with how they neglected to inform me of my options, stating that they indeed lied to me, I was met with hostility and hung up on. It is hard to accept that this is an acceptable business practice. My bill may be of minimal amount, but I can not imagine the fear and hostility given towards those who do not have the resources I have.
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: Yes Untimely Response

2016-12-15

Savannah, GA

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Complaint: Profit Services Group ( XXXX, Ga. XXXX ) received mandate from XXXX to collect a debt generated by my visit to the ER at XXXX in XXXX. The insurance received the claim on XXXX and made a payment but the Profit Services Group is still trying to collect the alleged debt. The person who called has threatened : 1 ) Call my employer 2 ) Affect my credit if I do not pay immediately 3 ) Pretend to have mandate to collect the debt even if it was on recall
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-12-13

GA

Communication tactics

Debt collection: Medical

Used obscene/profane/abusive language
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: Yes Timely Response

2016-12-13

GA

Communication tactics

Debt collection: Medical

Used obscene/profane/abusive language
Complaint: A XXXX woman called from a company named Profit Services Group in XXXX, Ga. and stated " We will quit XXXX calling when you pay your " XXXX '' eye doctor bill. " I replied I do n't owe any eye doctor bill because I have n't seen an eye doctor in years. She replied again, : '' Pay your " XXXX '' bill and we 'll quit XXXX calling you. '' They continue to call at least every other day from a robo call { XXXX & XXXX } '' that has a recorded message asking me to call back on their main number XXXX.
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2016-12-09

Savannah, GA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Timely Response

2016-11-24

Charlotte, NC

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Complaint: I have made numerous attempts requesting the validation of the debt. I have requested in writing to the collection company and to the credit bureaus to provide me with a detailed breakdown of what I allegedly owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed

Disputed: No Timely Response

2016-10-31

Statesboro, GA

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-29

FL

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Complaint: I had a car accident XXXX/XXXX/2016. i had several bills including XXXX from XXXX. my account number XXXX. it took months for them to acknowledge my XXXX and XXXX information. i would call several times. in XXXX my auto insurance XXXX had to send out a letter to all the people left owing that i had exhausted the {$10000.00} and to please file with XXXX and XXXX. the supervisor at XXXX XXXX XXXX sent me into collections XXXX/XXXX/2016 ( he told me this morning ) because there was a conflict between XXXX and XXXX. like it was my fault? you know the rule, something about 90 days in arrears and it goes into collections. even knowing that it is being processed is my concern. eventually i found out by phone ( my call to XXXX ) that it was finally paid and i owed {$34.00}. that day XXXX i sent a check and it went through my bank account on XXXX/XXXX/16. on XXXX i get a call from Profit Collections wanting the {$530.00}. she wants proof its paid. i have no fax and no car. lost it in the accident. do n't you think it would be easier for Profit to call their Customer, XXXX instead of harassing me. they have harassed me again this morning. i am sick and tired of being harassed at home, under medication, trying to get well and NOT owing anything. are they all stupid? XXXX knows its paid. why do n't they call off their wolves?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-28

Savannah, GA

Communication tactics

Debt collection: Medical

Frequent or repeated calls
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-16

Fleming, GA

Taking/threatening an illegal action

Debt collection: Medical

Threatened to sue on too old debt
Complaint: I have been contacted by Profit Services Group in XXXX, Ga who advised I owe medical bills from XX/XX/2010 that has passed the statute of limitations and bills that my ex-wife were responsible for due to divorce. I have requested on several occasions to be provided proof, but only tell me the bill is mine. I asked to see the original documents from the service provider after I was informed all original paperwork was sent to Profit Services Group. Profit Services Group has failed to provide the documents and continue to threaten me with court action. I paid ( XXXX ) recent bills but what they are threatening now I have verbally disputed to the employee whom contacted me.
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: No Untimely Response

2016-09-06

Washington, DC

Disclosure verification of debt

Debt collection: Other (i.e. phone, health club, etc.)

Right to dispute notice not received
Complaint: XX/XX/2013 I filled out a loan application for a {$3000.00} personal loan from XXXX XXXX XXXX. About 2 weeks later I received {$500.00}. I contacted the company and when would I get the remainder and was told " once I paid the {$500.00}. '' I was told the payments were {$40.00} dollars a month for every {$1000.00} borrowed. I paid the {$500.00} in about a month and then received the additional that I had, initially requested. Everything was fine, I was making my payments on time and, sometimes I would pay more than required. I paid the balance to less than half of the total of {$3000.00}. To this day, I do n't know what happened, I do n't understand why this debt was sold or assigned to a collections company. I was never late, I never missed a payment and was never contacted that there was any issues with my account. I did not even know that the debt had been assigned to a collections company until my credit was pulled by a car dealer. On my report with XXXX it says that I have a collections to XXXX for {$2900.00} and on my XXXX it says I owe XXXX and I only know that it 's Profit Services Group because of the name and address listed for this company. I was never notified by XXXX financial that my account was in collections nor was I ever notified by Profit Services Group that I owed them or anyone for that matter. I do not believe that that is fair to just tarnish someone 's credit without verifying with them about a debt and allowing me the opportunity to remedy the situation before they ruined my credit. I did not receive a phone call nor any piece of mail advising me that I owe Profit Services Group {$2900.00}, of which, the original creditor I had never been late with. My person who wrote the loan up for me, on behalf of XXXX informed me that several others whom he had written loans up for had been complaining about XXXX XXXX and how they had started collections efforts on a client who did not cash their check and sent the check back, as well as, people whom he said had expressed horrors of being over billed. I assure you that I am not making this up. I am not trying to bad mouth the company neither. I would like this negative entry removed off of my credit report immediately and I do n't feel that I should have to spend money to hire an attorney because a collections company is negligent with their reporting. The amount is wrong nor did I ever go into collections. If they would have contacted me before they just blatantly lied to the credit bureaus, which is another issue, How can these people destroy peoples credit. I 'm almost XXXX years old and I work hard to keep my credit record clean. Please, do not think that I 'm angry with you all, I know that you have this forum here to try and help me resolve this. It is just that every time I think of how they negatively affected my credit it disturbs me. I pray that you can help me resolve this, thank you in advance for your time and assistance with this issue.
Company Response: Company disputes the facts presented in the complaint Closed

Disputed: Yes Untimely Response

2016-09-01

Fleming, GA

Communication tactics

Debt collection: Medical

Frequent or repeated calls
Complaint: The debt collector Profit Services XXXX calling for XXXX XXXX keeps calling my work number after I have asked on a couple different instances to stop calling me at work. Today they called at XXXX I told him that I asked him not to call this number and his reply to me was " I do n't care ''. I then hung the phone up on him. I can not have these calls at work.
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-05-27

Garden City, GA

Disclosure verification of debt

Debt collection: Medical

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-03-16

Garden City, GA

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-03-03

Savannah, GA

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Complaint: I was formerly seeking help at XXXX XXXX University for my XXXX health XXXX at the age of XXXX. I was practically homeless from my mother XXXX By doing so, I have been contacted multiple times by PSG regarding the debt " I '' owe. I have repeatedly asked them to stop calling, and to get in touch with my mother who is financially responsible for me as a minor. As a minor in this situation, I have made it clear to PSG that I was in no way, shape, or form to legally sign such a contract holding me financially responsible for this debt. They claim to have tried contacting my mother, but have not been able to reach her. Therefore, they have unlawfully submitted this to my credit bureaus without my permission ; despite my best efforts in setting the record straight. PSG has threatened multiple times to take this balance out of my bank accounts using my social security number until the balance is zero. I have been called names repeatedly by PSG, hung up on several times, and nevertheless the endless " robocalls '' after I have told them to stop contacting me. PSG has never ONCE " mini- miranda 'd '' me. They have NEVER confirmed my identity with these continuous calls, never have given me my rights to dispute, etc. I took things into my own hands and did research to sue for these calls and the way I have been wrongfully mistreated numerous times by Profit Services Group. I have an attorney and I am ready for further action. I have also sent a dispute to XXXX explaining what is going on with this collection showing on my credit, that once again, is not legally my responsibility.
Company Response: Closed with explanation

Disputed: No Untimely Response

2016-02-25

Alt De Torrimar, PR

Disclosure verification of debt

Debt collection: Medical

Not given enough info to verify debt
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-02-24

Savannah, GA

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt was paid
Complaint: On XXXX/XXXX/XXXX a collection agency called me trying to collect a debt from XX/XX/XXXX and XX/XX/XXXX in which was paid and I faxed a copy of the removal from my credit report. This agency is saying this is not enough information to prove this has been paid. In XX/XX/XXXX I was a XXXX, therefore that charge can not be on my credit..The debt from XX/XX/XXXX was paid in full and is on my credit report as being removed from my credit.
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Disputed: Yes Timely Response

2015-12-09

Statesboro, GA

Communication tactics

Debt collection: Medical

Threatened to take legal action
Company Response: Closed with explanation

Disputed: No Untimely Response

2015-10-02

Fleming, GA

Improper contact or sharing of info

Debt collection: Medical

Contacted employer after asked not to
Company Response: Closed with explanation

Disputed: No Untimely Response

2015-09-04

Brunswick, GA

Communication tactics

Debt collection: Medical

Threatened to take legal action
Company Response: Closed with explanation

Disputed: No Untimely Response

2015-07-29

Savannah, GA

Cont'd attempts collect debt not owed

Debt collection: Other (i.e. phone, health club, etc.)

Debt is not mine
Complaint: I have continuously received harassing calls from a Profit Services Group ( PSG ) in regards to a gym membership with XXXX XXXX XXXX that was cancelled XXXX years ago. I have spoken with the gym, with the financial processing company and with PSG in an attempt to resolve the issue, I have been informed numerous times that the issue is resolved. XXXX XXXX XXXX and the financial processing company both acknowledge that the matter is resolved, however PSG ( the debt collection company ) is still continuously calling and harassing myself as well as family members.
Company Response: Closed with non-monetary relief

Disputed: No Untimely Response

2015-05-13

Seneca, SC

Communication tactics

Debt collection: Medical

Threatened to take legal action
Company Response: Closed with explanation

Disputed: No Untimely Response

2015-05-06

Ernul, NC

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Frequent or repeated calls
Complaint: I received XXXX phone calls within XXXX hours about a debt that I have apparently owed for over XXXX years but have not received any mail notification of at my present or prior address and have not spoken to anyone about until the first phone call last night where I felt attacked. I was threatened to have to pay almost {$1000.00} by Friday or they are going to continue with legal action. How is this right?
Company Response: Closed with explanation

Disputed: No Untimely Response

2015-04-29

Hazlehurst, GA

Cont'd attempts collect debt not owed

Debt collection: Medical

Debt is not mine
Complaint: I have a medical bill that was supposed to be paid by the VA from 4 years ago. I received two threatening phone calls within 1 minute from Profit Services Group ( XXXX XXXX XXXX XXXX, GA XXXX ( XXXX ) XXXX ). I explained to the extremely rude woman that the VA was supposed to take care of that bill and that I would contact them again to find out why it was n't paid. She told me that it was too late and that I better have it paid by Friday or I was not going to like the end result and she hung up on me.
Company Response: Closed with explanation

Disputed: No Untimely Response

2015-04-14

Savannah, GA

Communication tactics

Debt collection: Medical

Called after sent written cease of comm
Complaint: The Profit Service Group called my cell and work phone around XXXX XXXX XXXX. I immediately faxed a cease contact letter to the company. I received an email notice that the fax was transmitted to their office at XXXX. Then on XXXX XXXX @ XXXX the company called my cell again.
Company Response: Closed with explanation

Disputed: No Untimely Response