PRESTIGE FINANCIAL SERVICES INC
Consumer Complaints
There are over 454 complaints on file for PRESTIGE FINANCIAL SERVICES INC. Dated between 2019-11-22 and 2013-05-03.
Complaints Page 6
2018-06-21
CO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I purchased a XXXX XXXX from XXXX XXXX XXXX XXXX. The car had a fire and was deemed a total loss on XX/XX/XXXX. My insurance company XXXX paid the total loss claim of {$6100.00} on XX/XX/XXXX.
Prestige Financial was the lienholder. I had purchased a Gap policy when I purchased the car. Prestige refused to pay the Gap claim and attempted to sue me for the residual balance.
I went to court in XXXX County regarding this matter in XX/XX/XXXX. I filed a complaint with the XXXX State Insurance Commission and the XXXX Insurance Board for refusal to honor the GAP policy.
XXXX issued a payment in the amount of {$2200.00} to Prestige Financial. Prior to XX/XX/XXXX, I paid XXXX. Additionally I made payments of {$500.00} XX/XX/XXXX, {$250.00} XX/XX/XXXX through XX/XX/XXXX. XX/XX/XXXX my paycheck was garnished in the amount of {$860.00}, XX/XX/XXXX {$860.00}, and XX/XX/XXXX {$870.00}.
The total amount paid to Prestige is {$24000.00} between my payments, XXXX payments and GAP insurance.
The creditor is reporting on XXXX as a collection on my credit report. This is negatively affecting my credit report I have made numerous attempts to resolve with the company as well as to dispute on my credit report. The collection was updated on XX/XX/XXXX.
Company Response: Closed with explanation
2018-06-19
Charlotte, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: Prestige Financial Services has been reporting inaccurate information repeatedly on all three of my credit reports, I have disputed this information monthly since XX/XX/XXXX and this information is still being reported incorrectly. I called to have the vehicle surrendered in XX/XX/XXXX the car was picked up in XX/XX/XXXXI did not make any payments on this car after XX/XX/XXXX The car was sold at auction for {$6800.00} and the deficiency balance is showing as the balance before the sale which is over {$14000.00}. This is incorrect and I have disputed this amount to be corrected for 4 years with no resolution. I have documents that show all the payments I remitted to them and what should be the amount reported. They have reported not only the incorrect amount but they have reported the car as repossession and this should be reported as voluntary Surrender.
Company Response: Closed with explanation
2018-06-18
Mesa, AZ
False statements or representation
Debt collection: Auto debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2018-06-08
Palos Park, IL
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I purchased my vehicle in XXXX. Prestige Financial calls, texts and emails simulteously a week before each payment. I faithfully made all payments on time until XXXX when I became ill and fell back on my payments. Thats when the disrespect and threats began. I was yelled at and accused of being irresponsible. I did make payments, but just not as timely as before. In XXXX and XXXX i asked for my pay off amount, and was informed I owe over {$6000.00}. Unbelievable i said that after 7years, I still owe almost {$7000.00} on a XXXX XXXX XXXX XXXX. Ive questioned and disputed with them several times regarding the balance. This company is padding balances. They have finally threatened to reposess a car Ive paid for twice.
Company Response: Closed with explanation
2018-06-03
Quartzsite, AZ
Struggling to pay your loan
Vehicle loan or lease: Loan
Problem after you declared or threatened to declare bankruptcy
Complaint: I filed bankruptcy and this vehicle was included but the company is still showing the account open on credit report but no balance owed but I got a letter that show I still owe XXXX the account is closed also on my credit report so it should not still be showing open also the company did get the car back as I surrendered it back to the prestige financial
Company Response: Closed with explanation
2018-05-24
Weston, CT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I purchased a car through Prestige Financial. A year after owning the vehicle the payments became too much for me. I sold the car to a family member. Before I sold the car I contacted the company and asked them if the new owner could assume the loan and title to the car. They assured me that the title of the car would be transferred and that I would become the co-signer and the buyer would be the primary loaner. Prestige Finanacial took the new buyers information and added them to my account but never transfered title or added them to the loan itself. They entered into a payment agreement with me and the new buyer while accepting payments from both of us. The new owner paid as agreed but because I did not continue my payments myself they repossed the car a week after recieving a XXXX $ payment from the new owner. After the repossesion they placed the loan amount on my credit report as well as the new buyers credit report. PrestigeFinancial misreprented themselves, they fraudelntly added the buyer to my account but did not add the buyer to the loan or transfer the title as promised. Since they did not do as promised the new buyer should not be on my account for they have no interest, and no contract with Prestige Financial. I ask that they stop reporting false information to the credit bureaus because the loan clearly states my name alone not the new owners. They illegally repossed the car after they entered into an agreementand accepted payments on the past due amount. They collected money from the new owner and pretended that the new owner was really on the loan.They accepted payments from the new owner and still repossessed the car. I have a copy of the loan and the new owner was never added. All monies that was collected from new owner should be returned to the new owner because they never had a contract with Prestige Financial and Prestige Financial fraudently purported as if they have a valid contract.
Company Response: Closed with explanation
2018-05-23
Oak Lawn, IL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Company Response: Closed with explanation
2018-05-23
Watkins, CO
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: I am writing to the CFPB today requesting assistance on receiving information regarding a debt I have with Prestige Financial. I financed a vehicle through this company at a 21 % interest rate for almost {$35000.00} back in XX/XX/XXXX, soon after my Bankruptcy was discharged that same year. I lost my job in XX/XX/XXXX and they were unwilling to work with me, payments wise, until I got another job. The vehicle was repossessed in XX/XX/XXXX and was sold at in auction for {$12000.00}, leaving roughly a deficiency balance of {$23000.00}. They continue to charge an interest rate of 21 % on the balance owed and my paycheck has been garnished off and on for more than a decade, for this vehicle that I have not had since XX/XX/XXXX. I have asked on numerous occasions, for an itemized statement showing my place payments made and interest. In addition, I have asked for the balance owed, a copy of the original contract and other pertinent information regarding this loan balance and I have not once received anything from Prestige, except what is listed on the Garnishment paperwork, every time they resubmit the continuation of garnishment through the courts. On multiple occasions, they have told me that they would provide the information I have requested and yet, have received nothing. Prestige has called and harassed me at multiple places of employments and have went as far as lying to coworkers to obtain information for garnishment purposes. I feel that I am being and have been, taken advantage of.
Company Response: Closed with explanation
2018-05-22
Bellaire, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Problem with additional products or services purchased with the loan
Complaint: Good Afternoon : I was sold a vehicle with a rebuilt title during my bankruptcy proceeding. Since I had the vehicle from XX/XX/2016 there have been major over hauls done on it about {$5000.00} worth. In XX/XX/2016 while on Family vacation in XXXX the truck stopped on us and would not restart. I purchased a battery and new starter neither of those fixed the issue, so my brother ended up towing us to XXXX.
I emailed XXXX XXXX XXXX the Vice President of XXXX XXXX and XXXX XXXX a account rep on XX/XX/XXXX. I asked them to come get the vehicle because I was not going to pay for a truck again that I could not drive they have not came yet. XXXX XXXX keeps calling and sending emails saying I can't run from my responsibilty and that I still owe a debt. I emailed agin on XX/XX/XXXX and no one has come get the vehicle. I need them to one STOP CALLING MY JOB. We can't receive personal business call and two come get their vehicle from XXXX XXXX XXXX XXXX XXXX XXXX. If XXXX calls my job again I will pursue legal action against her and XXXX XXXX.
Company Response: Closed with explanation
2018-05-21
Quartzsite, AZ
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: I have a loan with Prestige Financial, I have been making a payment every other week for about 6-8 months. My actual payment is due on the XX/XX/XXXX of the month.XX/XX/XXXX I received an email about the payment. I sent a payment authorization on Tuesday morning and advised that I would notify the office the following week around the time that I sent the payment. They started harassing me emailing me over and over again up until Thursday. I begged them to stop, I advised that my plate was currently full, however, I have not missed a payment and I would be contacting them as promised. I check my email on Monday and there's a message, I asking to set up a payment arrangement. My payment isn't 30days late, I paid 1/2 already and there has to be a law that protects consumers from being harassed. This was ridiculous, I could not believe that I was receiving so many emails.
Company Response: Closed with explanation
2018-05-16
Apache Junction, AZ
Attempts to collect debt not owed
Debt collection: Auto debt
Debt was already discharged in bankruptcy and is no longer owed
Company Response: Closed with explanation
2018-05-14
Fort Washington, MD
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Reporting company used your report improperly
Company Response: Closed with explanation
2018-05-11
Phoenix, AZ
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Difficulty submitting a dispute or getting information about a dispute over the phone
Company Response: Closed with explanation
2018-05-09
Grand View, ID
Getting a loan or lease
Vehicle loan or lease: Loan
Changes in terms mid-deal or after closing
Complaint: XXXX XXXX XXXX XXXXXXXX XXXX & their affiliate finance company, Prestige Finance. XXXX XXXX purchased around XX/XX/2016. After filing for bankruptcy due to a divorce, I had to turn in my vehicle. I went to XXXX XXXX XXXX as they are one of the companies that claim to specialize in " credit challenges '' such as this. The salesman assured me if I just keep the vehicle for a year they could get me back out of it and into an SUV like I had wanted since the vehicle was a XXXX and would hold its value better than an American made vehicle. Prestige Finance has been engaging in Predatory Lending and targeting Borrowers who have limited options to due credit challenges and/or bankruptcy. They charge much higher interest because of the credit challenges. I expected this, however, they DID NOT disclose all of the loan terms when I signed paperwork. And recently I learned my loan has a fluctuating interest rate, and several of my payments went 100 % to interest and not a dime went to principle. My balance has not gone down for several months. It has actually GONE UP. Which means this loan has negative amortization, an adjustable rate, and would not be able to be paid off by the term agreed upon ( I believe it was a 6-year loan ) without a balloon payment. I have worked in finance/mortgage business for over 15 years so I am well aware of deceptive and predatory lending practices and I told Prestige this, and that I will not continue to throw money away on this loan. I also have NOT been able to trade the vehicle in like the Salesman assured me I could. I've tried for over a year straight. There is $ 5-7k negative equity, especially since my balance hasn't gone down. I've recently had a baby so we now have a family of XXXX and can't even fit my family in the car, or a stroller. So not only has this left me in a difficult financial situation, but I've also been paying for a car that I can't even use. They also would harass me every month beginning the day before the payment was even due. Three times daily at a minimum. A phone call immediately followed with a text message and an email about my payment being due.
Company Response: Closed with explanation
2018-05-02
Bedford, TX
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: My car was repoed in XX/XX/XXXX. I filed Chapter XXXX bankruptcy and got the car back. I ended up having the bankruptcy dismissed due to the payment amount was too high. Prestige Financial let me keep the car and continue to make payments on it. Every month they are reporting to the credit bureaus that the car is in repo status and they are not reporting my on time payments. They also show that I owe over 21,000 on the car and I purchased it in XX/XX/XXXX for XXXX. I do not understand how I owe way more than what I purchased it for 4 years later and my interest rate was not extremely high to begin with. I have disputed my credit reports for them to show my payments I've been making on time since XXXX of last year. I have contacted them to also do this and no one can explain to me anything about the amount owed or why it reports repo on my credit reports.
Company Response: Closed with explanation
2018-04-30
Reno, NV
Struggling to pay your loan
Vehicle loan or lease: Loan
Loan balance remaining after the vehicle is repossessed and sold
Complaint: On XX/XX/XXXX I received an auto loan from prestige financial for a XXXX XXXX XXXX. The original loan amount was for {$16000.00}. In XX/XX/XXXX I was attacked by 3 dogs, left unable to work, and in the end lost my career as a XXXX and unable to pay my car note as originally planned. From then on it was chaos in every sense of the word, whenever I had to communicate with prestige financial ( particularly XXXX who was very demeaning, threatening and just plain disrespectful ). If they werent misreporting my payments then they were completely dropping the ball on their end. I was made empty promises on numerous occasions. In XX/XX/XXXX my garage door was opened by a repossession agent, my belongings that were leaning against the car ( ie : daughters bicycle, some trim molding, and other items ) were removed from my garage and and set outside, to lean against the exterior of my garage, where they were left in order for the car to be removed from my garage ( that Was closed, all but 10 inches, that I left open to air out the garage ). After they took possession of the car I had to immediately contact them because I had thousands of dollars of my company tools, my daughters belongings, amongst many many other items in the car that I needed. They immediately acted like everything was a game, that they didnt need to answer any of my questions in regards to the location of my personal and business items. By the time I finally got someone to return my phone calls almost 4 days had passed and i was told to contact someone else ( I have no idea what company this gentleman was with ) I was made aware that my car was transported to XXXX, AZ with all of my belonging in tow. They also said that even if I found a way to XXXX, which was approximately 3 hours from my residence, I would have to pay $ 600+ and they would be adding {$100.00} per day storage fee. So needless to say, I lost ALL of my companies tools, personal belongings, and many other items. From that day forward I never heard another word from Prestige. Many many failed Attempted calls and multiple voicemails and no response. Next time I heard from prestige was via USPS that they had sold the car and my final bill was enclosed for {$14000.00}. I was never made aware that car was even going up for auction, where, when or how. They did not make all attempts to perform the redemption of collateral sale in a commercially reasonable manner. '' In other words, the lender DID NOT make all attempts to sell my car for AT LEAST its fair market value ( which is {$8600.00} as of XX/XX/XXXX, almost 2 years after the original redemption of collateral was performed ) Selling the car for less than market value imdicates the sale was NOT commercially reasonable, and therefore in violation of the law. I am currently in the process of trying to repair my credit in hopes of buying a home but this faulty collection account is really affecting my score and overall debt amount. I have exhausted all my resources on solving this matter with the lender to no avail.
Company Response: Closed with explanation
2018-04-26
Vicksburg, MI
Getting a loan or lease
Vehicle loan or lease: Loan
Fraudulent loan
Complaint: I purchased a vehicle from a family member. We contacted the loan company whose name is Prestige Financial. We were told by the company that the loan could be transferred to me after I filled out the proper paperwork. Prestige Financial i.e., XXXX XXXX the representative for the company assured me that upon completing the necessary paperwork that my name would be placed on the title and that the property would be considered mine after the title change. I filled out the papers that was requested. I waited months and the company never put my name on the title. I paid several thousands dollars to Prestige financial. Every time I would go to the DMV they would tell me that the car is not in my name. On XX/XX/2015 after I made a XXXX payment they repossessed the car for reason of none payment. XXXX XXXX stated that I did not own the vehicle and that the responsible owner has to pay for the vehicle herself. I asked why had they deceived me and had me fill out the paperwork if they were not going to title the car to me? and she rudely hung up the phone Everyone else that I tried to talk to at the company refused to provide assistance to me. The legal owner and I made complaints and we got nowhere. In the end the company took my money, refused to refund any portion back to me, failed to place me on the title as promised and has continuously reported to the credit bureaus that I owe them XXXX $ and that I am more than 120 days late every month severely damaging my credit. They are also reporting false information. If you carefully exam the reports you can see the conflicting info. I want them removed from my credit report and reprimanded for fraud and deceit. I also want a refund of all my monies that were paid to them.
Company Response: Closed with explanation
2018-04-20
Euclid, OH
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Complaint: My husband & I purchased a vehicle through Prestige Financial. We were told that our interest rate would decrease as we paid the payment on time. Never once did we see a decrease. Once my health declined the note would be paid, but sometimes late. Prestige would call everyone listed on our account as a reference & tell them that our car is being repossessed! An absolute lie! They have contacted my landlord whom is NOT & NEVER has been listed as a reference! These people harasses & threaten customers to no end! This is uncouth & subject customers to become the object of ridicule! I have attached a few similar complaints from different customers. This company is referred to people going through hard times. These people only make life situations worse. They belittle customers & talk down upon them. Every customer service representative including the manger, has been extremely rude. This needs to be investigated & put to a stop!
Company Response: Closed with explanation
2018-04-16
Las Vegas, NV
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: XX/XX/XXXX PRESTIGE FINANCIAL SVCE pulled my credit report for a loans/and OR, Credit cards for someone using my Identity to apply for a Loans or Credit. OnXX/XX/XXXXI filed an Identity Theft report, and Police Report with my local police department XXXX XXXX XXXX police department, because I got alert that someone had opened, different credit lines in my name without me knowing.
Someone was using my Identity to apply for loans and, lines of credit online. There were over seven accounts opened, and over 18 hard inquires. I reported everything right away to all three credits companys, XXXX, XXXX, XXXX,. A alert was supposed to be put on my credit reports for 90 days.
From XX/XX/XXXX to XX/XX/XXXX. However, whoever is using my social security number has been still trying to get credit in my name. I spoke to ( PRESTIGE FINANCIAL SVCE ) and they could not release information because some of the information did not match what I what information I had.
However, they still put a Hard Inquiry on my XXXX, and XXXX credit reports. onXX/XX/XXXX a total of three times in a matter of a three-month span time.
As of today, I have contacted Social Security Administration, and have a appt to get a new social security card this does not keep happening. This is affecting my credit and, I take my credit serious. I am shocked, and still shocked as, to how this is has happened, and it has taken me almost months so far to try and, clean up my credit report.
Company Response: Closed with explanation
2018-04-15
Chester, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Public record information inaccurate
Company Response: Closed with explanation
2018-04-15
Chester, VA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2018-04-13
Thompsons Station, TN
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Problem while selling or giving up the vehicle
Complaint: I purchased a car at the end of XX/XX/XXXX ( at the time my last name was XXXX ) and a month or 2 after purchasing it I got put on medical leave at my job. I sent documents to the Finance company and they said they could do nothing cause the loan was new. I continued to pay what I could. The beggining of XX/XX/XXXX I was admitted into a hospital which I was required to stay at for 2 1/2 weeks I also sent proof to finance company for this. They said oh we can try to lower your monthly payments temporarliy, but they never did. Due to 2 back to back medical leaves from work I got further behind. InXX/XX/XXXXXX/XX/XXXX I set up for an auto draft payment to be removed from my bank account and a few days before the set up payment arragnement to be auto drafted they repoed my car. I emailed and called the finance company and asked why did you pick up the car when the payment was set to come out of my account. I was told there must have been a miscommunication between the payment department and the repo department. She stated her manager would call me he did and said well since we already have the car back you will have to pay over {$1000.00} in repo/towing fees and the auto payment you had set up. Which of course I could not afford. Well I have NEVER heard a word for them since that date, NO emails, NO phone calls, NO letters in the mail nothing. I pulled my credit report ( XXXX ) XX/XX/XXXX and it stated under their business name as of XX/XX/XXXXI had a {$0.00} balance. So I assumed I did not owe anything because of everything and they had just resold the car. Well now 3 years later they called my former employer, NOT ME, but a former employer about checking employment. At this point I called the finance company and asked what was going on. She stated I owed over 12,000 I said how is that? ( Credit report says the Original Loan Amount is around {$13000.00} and that I have a {$0.00} balance ) even today it still say original loan amount was around {$13000.00} she is saying original is over 23,000. I asked her to verify my address, phone and email to make sure it was what I still have and it was and when I asked her why they have NEVER tried to contact me she said it was my fault?! How is that?! Haven't moved or changed anything. I told her what the credit report said on XX/XX/XXXX she said it must have been reported wrong, how is that my fault I can not report to the credit bureaus they have to. She proceeded to tell me there is no record of them trying to contact me in 3 years at ALL. She stated they had sold the car at auction and that I had made payments on it for {$8000.00}. I have a legal documented Credit Report saying what the original loan amount is and that I have a {$0.00} balance after they took the car back and now 3 years later they are contacting my former employer, i know they legally can not garnish my check with you taking it to court so they are illegally trying to do so. I really need someone to help me I was told XX/XX/XXXX that my balance was {$0.00} over the phone and when I pulled my report XX/XX/XXXX it stated {$0.00} balance as well and that this account was wrote off/charged off and know they are contacting others ( NOT ME ) saying I now owe money. Please help, these guys are crooks!!
Company Response: Closed with explanation
2018-04-10
Hazlehurst, MS
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2018-03-28
Downtown Station Joliet, IL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Complaint: I noticed some unknown hard inquiries on my account from the source : XXXX XXXX on the dates : XX/XX/ XX/XX/XXXX XX/XX/ XX/XX/ I called the company numerous times and they constantly told me I needed to call XXXX and XXXX says I need them to handle the matter. The company is giving me the run around and I no longer can deal with the stress of no one trying to solve my problem.
Company Response: Closed with explanation
2018-03-22
Charlotte, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation