PLANET HOME LENDING, LLC
Consumer Complaints
There are over 316 complaints on file for PLANET HOME LENDING, LLC. Dated between 2019-11-20 and 2012-11-02.
Complaints Page 10
2016-01-29
Billings, MT
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Complaint: XX/XX/XXXX, I contacted Planet Home Lending letting them know that I have become XXXX, and that I need assistance with my mortgage until my hearing with the Social Security Administration. It is listed all over their website that they have programs and are happy to help. They reported that they received my paperwork on XXXX XXXX XXXX. It is now XX/XX/XXXX and not only have I heard nothing from them regarding my need for assistance, which I was promised within 30 days of them receiving my paperwork, I am still receiving call after call from nasty people from planet home lending asking when I was going to pay my bills, or pay my mortgage to current status. They also have people taping nasty notes on my front door telling me to pay up. Not only have they lied repeatedly about wanting to help, they are charging me late fees for every month they make me wait for them to give me an answer. I WAS NEVER TOLD BY ANYONE AT PLANET HOME LENDING THAT DURING THIS TIME I STILL NEEDED TO MAKE PAYMENTS UNTIL I HEARD BACK FROM THEM.
Company Response: Closed
2016-01-17
San Jacinto, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Complaint: XXXX XXXX, XXXX CFPB Can you help me get these " Qualified Written Requests '' answered?
Please consider this information petition a " Qualified Written Request ''.
1. In the 3 month trial loan modification dated XXXX XXXX XXXX, page XXXX, it states " we ( Planted Home Lending ) will hold the trial period payments in an account until sufficient funds are in the account to pay your oldest delinquent monthly payment ''. Could you please send me a breakdown of how these amounts were distributed? Also how were the next three months payments applied?
2. Please send me a complete escrow statement for XXXX.
3. There have been several changes in the last couple of years as in ; sold, transferred and contracted. We need to correctly up date our records. Who is the current Note Holder on our loan?
Company Response: Closed
2016-01-17
San Jacinto, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Complaint: XXXX XXXX, 2016 RE : Modification Agreement Sent Priority Overnight Received XXXX CFPB Please see CFPB Case No. : XXXX I attached a copy of the email I sent to Rural Department and their response, ( XXXX XXXX & XXXX ), they called this loan a " Traditional Modification '', not a USDA LOAN or a " Borrowers Assistance Loan ''.
I previously sent copies of the complete document of the " 3 Month XXXX Trial Modification '' from Planet Home Lending. I only attached page XXXX ( XXXX mod ) of this plan, so you can see the 360 months vs 302 months listed in the Planet Home Lending " Modification Agreement ''. I do n't know how to amortize the unpaid balance, but I do not think the monthly payment should be the same. I have attached a compete copy of Planet Home Lending 's Modification Agreement ( pages XXXX through page XXXX ).
Please review the document called " Limited Power of Attorney '' to correct and execute any typographical or clerical errors. I am not giving anyone power of attorney over anything I am responsible for.
Could you please review this agreement, even though I did not sign it, I ca n't help feeling there are additional problems with this agreement.
Thank you so very much
Company Response: Closed
2016-01-11
PA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: This will be my second complaint about Planet Home Lending, they can not seem to process payments correctly. After my loan was purchased from my original lender, extra payments were not applied to the principal they were put in a " hold '' account until a full payment was reached, then applied, after numerous calls with no results, I filed a complaint with the CFPB, # XXXX, that seemed to have solved the extra principal payment problem.Now after making my regular mortgage payment for XX/XX/XXXX, by chance i logged on to my bank account todayXX/XX/2016 to find that the payments were returned to my account. After calling the lending company they informed me that they changed there billing system and my payment was kicked back? They never notified me that there was a problem with the payment, if i would n't have checked my bank account my payment would have been late. They did accept my payments and wave any fees involved with paying over the phone. But for a company to change THERE billing system and not notify the customer that something may be wrong because of a change THEY made is ridiculous. The CSR told me they notified my bank, well that 's nice but I am the customer, not my bank. Through my dealings with this company I see them nothing more as a shady operator trying to make money on late fees caused by THEM and interest on extra principal payments not applied to the account until a full payment is reached, as in my first complaint about them.
Company Response: Closed
2016-01-05
Silver Spring, MD
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: There is a lot I do n't understand on how Planet Home Lending is using my escrow account. I was expecting to have a lower mortgage payment but for some reason it goes up with some number that do not much my calculations.
Company Response: Closed
2015-12-24
Warrenton, VA
Settlement process and costs
Mortgage: VA mortgage
Complaint: My mortgage lender, Planet Home Lending, contacted me about refinancing my existing VA Home Loan. I decided to pursue a cash-out refinance with Planet Home Lending and during the closing ( XXXX XXXX, 2015 ), I was made aware that the money in my current escrow account ( $ XXXX+ ) would be used to pay my real estate taxes ( due XXXX 2015 ). During the closing, I noticed I was charged another {$4100.00} for escrow to pay the taxes ( due XX/XX/XXXX ). I called the loan officer ( XXXX XXXX ) and he informed me that it 's imperative to get the loan closed, and he would research the issue and get me my refund of the Escrow. To date, Planet Home Lending has paid me {$240.00} ( balance between taxes due which was {$3200.00} and the total amount in the escrow which was {$3400.00} ). However, they charged me the {$4100.00} to pay the taxes again and they have flat out refused to refund my escrow of {$3200.00}. To make matters worse, I am paying on a loan that includes the additional escrow amount that should be refunded to me. I really need help resolving this issue.
Company Response: Closed
2015-12-22
Menifee, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed
2015-12-22
FL
Loan modification,collection,foreclosure
Mortgage: VA mortgage
Complaint: In XXXX of XXXX, my son was being treated for XXXX. I called the mortgage company, Planet Home Lending, and advised them that it would be difficult to make a payment because my son was sick. I asked the mortgage company if they offered any kind of service that allowed me to make a reduced payment that month.
They told me that I should not worry about anything, because I could simply make a double payment the next month and everything would be ok. The next month, when I attempted to make a double payment, they told me that they were no longer accepting my payments because they had placed me in foreclosure.
When I advised them that someone told me to simply make a double payment, they told me that they would no longer accept my money, and that instead I should apply for a loan modification.
They sent me the paper work, but everytime I submitted it they returned it to me saying that documents I had already submitted were missing. In the meantime, I was served with foreclosure paperwork.
When I called Planet Home Lending to inquire about the foreclosure lawsuit, they told me it was nothing to worry about. Planet Home Lending said it was all taken care of for me and that I should not attend court because there would be no foreclosure.
I continued to attempt to make mortgage payments and to finalize the loan modifications, but Planet Home Lending refused to work with me. On Thursday, XXXX XXXX, the mortgage servicer foreclosed on me and set a sale date for XXXX XXXX, XXXX.
This is a XXXX loan. The servicer refused to work with me. They purposefully lied to me. They told me to not attend court. They refuse to handle my loan modification properly. I have sick child, and I can afford my mortgage, yet they are refusing to work with me and are attempting to sell my house.
Company Response: Closed
2015-12-09
Bowie, MD
Loan modification,collection,foreclosure
Mortgage: VA mortgage
Company Response: Closed
2015-12-05
Pensacola, FL
Loan servicing, payments, escrow account
Mortgage: VA mortgage
Company Response: Closed
2015-11-24
Temperanceville, VA
Loan servicing, payments, escrow account
Mortgage: VA mortgage
Complaint: my husband passed over in 2014 ; he would always tell me that if anything happened to him that the mortgage would be paid off.
the mortgage is in my husbands name only, and I ca n't find the mortgage insurance.
I notified the mortgage company, and the home insurance company.
I am the administrator of the estate. I sent the death cert.. and the admin.. document to each company.
the insurance was put in my name. the mortgage company will not change the loan to the estate of..
when the renewal of the home insurance was due the mortgage company would not send the insurance payment through escrow. they stated the insurance policy is not in my husbands name. the insurance company stated they can not have a policy in a deceased persons name. I am the administrator of the property.
the mortgage company stated to assume the loan, sell the property, or find another home insurance company. ( you can not feel the total disrespect and rudeness I experienced from the worker through my words. ) also every time I call the mortgage company to find out what is the problem I get the prompt, this an attempt to collect a debt and this call my be monitored.
I have not missed a payment to either company.
the mortgage company did send a letter stating a name change. I do n't know if I am paying off a mortgage or a transfer to a debt company. please help.
Company Response: Closed
2015-11-19
Albuquerque, NM
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Complaint: This complaint is in relation to Planet Home Lending Mortgage Company. I have been charged additional fees up and above my regular mortgage payment for the XXXX time this year. I went through a loan modification XX/XX/XXXX and it is currently XX/XX/XXXX and I continuously am being charged fees. I have called Planet Home Lending customer service and they ca n't give me a straight answer. XX/XX/XXXX they charged me a fee of {$34.00}. Their explanation was that it was in regard to my loan modification and was a fee that was not paid. I reluctantly paid. Then XX/XX/XXXX I was charged a fee of {$51.00}. When I called to inquire, they were not sure what the fee was for and they credited my account, but left a fee of {$3.00} which again I paid. XX/XX/XXXX they again charged me another fee of {$46.00}. Again after speaking to them, they corrected the fee. Now, I received my XX/XX/XXXX statement and another fee for {$17.00} has been charged to me. I am very frustrated with these fees almost every month. I called and inquired about this fee and they said it was a fee for a XXXX drive by '' that was conducted during my loan modification process XX/XX/XXXX. A year and a half later and they are charging me for someone to drive by my home to check if it is occupied. I am tired of taking time to inquire about these extra charges for all these months. I feel I am being penalized for obtaining a loan modification and they continuously are finding some kind of fee to charge me above the regular mortgage payment. Is there anyone that can look into this company? Maybe conduct an audit and check if this is happening to other customers. I received a loan modification in order to afford my monthly mortgage, but the fees they keep assessing is not helping me what so ever.
Company Response: Closed
2015-11-07
Northside, NC
Loan modification,collection,foreclosure
Mortgage: VA mortgage
Complaint: I am a XXXX XXXX Citizen and XXXX who the victim of a mortgage scam by XXXX XXXX XXXX. This company scammed XXXX XXXX veterans including me. I never signed for a Mortgage, Loan and never attended a Closing but I am facing foreclosure by Planet Home Lending a debt collector. The Government is suing XXXX XXXX XXXX and several banks for fraud in XXXX US District Court. I am one of those victims. I have been to Court for Foreclosure fighting these debt collectors to no avail. I have testified I never signed a Mortgage and never did a closing. These Courts just proceed. I need help to stop these debt collectors from losing my home. I am XXXX, XXXX and a veteran.
Company Response: Closed with explanation
2015-11-04
Owasso, OK
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed
2015-09-21
Houston, TX
Loan modification,collection,foreclosure
Mortgage: VA mortgage
Complaint: I had my home with XXXX MORTGAGE, I asked for a loan modification and was denied several times. Then they sold my loan to Green Planet. I asked for a loan modification, and they denied me for no legal reason. When I inquired about it they sold it to Planet lending. I asked for a loan modification from Planet Lending and they denied me a modification as well. My home is a M E R S account. THE FORECLOSURE PAPERS THEY TRIED TO FILE SAYS MERS AGAINST ME. M E R S HAVE NO LEGAL GROUND TO FORECLOSE BECAUSE THEY ARE NOT THE OWNER. Now Planet Lending filed a foreclosure. I am fed up with the wrong that was done to my family and myself. I am asking for help for the injustice. I asked for the recording of the sale and original contract and no one could send me anything
Company Response: Closed with explanation
2015-09-16
South Florida, FL
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Complaint: Trying to obtain a payoff from Planet Home Lending, on XXXX/XXXX/2015 we faxed an authorization to release the mortgage payoff signed by the borrower. We follow up with the lender and was told that they did not received the payoff. We resent the request and follow up with a phone call to make sure the request was received. We were then told that the payoff was sent via Fax and for us to check our fax. We checked and saw no fax. We called back and was then told that they called the borrower and the borrower stated ; to not send us the payoff but to XXXX XXXX XXXX, which was not soo. We called the borrower and he stated that XXXX XXXX XXXX need the payoff to movwe the loan forward so when he called he told them to send to XXXX XXXX XXXX, he assumed that they would still send us the payoff we requested. So he called them after our conversation to clarify that they need to send XXXX XXXX XXXX company the payoff as well and that he was closing on XXXX/XXXX/2015. We need your help. We were hung up on twice by XXXX XXXX and was lied to that the borrower did not call them to authorize us getting the payoff, although we sent the XXXX authorization via FAX. This company should not be in the servicing business, they are like a boiler room!
Company Response: Closed with explanation
2015-09-16
South Florida, FL
Loan modification,collection,foreclosure
Mortgage: FHA mortgage
Complaint: Planet Home Lending is currently servicing my loan they got a transfer from XXXX XXXX. During the transfer I was in the final stages of a modification with XXXX XXXX. When XXXX transferred my loan, I was behind on my mortgage and the modification would put my past due payments to the back of the loan. There was some confusion about how much I was behind because I had paid Planet Home Lending my monthly payments before the loan was officially transferred over. XXXX XXXX said they transferred my loan XX/XX/XXXX and I began making payments to Planet home Lending XX/XX/XXXX. Planet Lending did not accurately access how much my loan was in the back because XXXX had told them 5 months but it was only supposed to be three. I am attaching XXXX XXXX response to a complaint filed here with the explanation of what they transferred to Planet home lending. I had escrow overage, {$2200.00} in a suspense account. Neither Planet Home Lending nor XXXX XXXX credited my account for the suspense amount which was in excess of XXXX mortgage payment. This was the first RESPA and CFPB violation. Second Planet Home Lending refused to honor the modification agreement with myself and XXXX, instead of picking up from the final stages they made me start over the process and calculated the incorrect amount in the process. This is another violation of RESPA and CFPB 's XX/XX/XXXX regulation which states that a mortgage servicer is supposed to honor the prior servicer 's modification, which Planet Home Lending failed. Third, Planet Home represented to me that I was not able to get credit from them for my escrow overage I had to get that from XXXX XXXX this was not true and I had to consistently call them for them to credit me some of my escrow overage. I have filed a complaint on Planet Home and XXXX XXXX and XXXX responded and I received additional information to substantiate my claim against Planet Home Lending which is why I am filing this second one. I am attaching all proof and information hereto. Planet Home Lending is being deceptive and not following guidelines and causing stress and hardship on homeowners and this must stop. Planet Home Lending instead of trying to fix the problem they continue to hound me for extra money. They have not given me the proper credits for my escrow and suspense accounts yet they want me to pay them more money. I do not trust them and I want them to do a full accounting to make sure they are not further taking more of my money wrongfully. I tried to pay my payment for XX/XX/XXXX while Planet Home investigates the accounting. They have refused and this refusal is going to cause me extra more problems in the future. If Planet Home Lending thinks its accounting is correct they should happily do this so that they could show they are not trying to hide anything. They have threatened to foreclose. I had an agreement with them to pay what they were claiming I owed and they still sent me a default letter which they claim has begun my 30 day notice of foreclosure. This company needs investigation into their deceptive practices.
Company Response: Closed with explanation
2015-09-15
Evansville, IN
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2015-09-08
South Florida, FL
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Complaint: My Loan was transferred to Planet Home Lending from XXXX XXXX. I was owed 2 years of escrow payment of {$1800.00} XXXX I was paying around {$200.00} on a modification plan I had with XXXX. I kept telling Planet Home lending that I was owed escrow amounts from XXXX they said that they could not do anything I had to go after XXXX. This seemed ridiculous to me, but I called XXXX and they said they transferred over the escrow to Planet. After much debate with Planet they finally reviewed my account in XXXX and saw that I was owed {$2600.00} for escrow and for the overage in payments I was making I had to debate with them for over 6 months for this to happen, but they still did not credit me for XXXX. A new person started to work on my modification at Planet Home lending XXXX and we came up with a plan for me to pay {$1900.00} for XXXX XXXX in XXXX I would pay {$4500.00} in XXXX I would pay {$1900.00} and XXXX I would pay XXXX and my account would be up to date for XXXX 's payment of {$1700.00}. So from XXXX to XXXX I would pay them {$14000.00}. Ok so let 's do the math. They credited me for {$2600.00} for XXXX shortage, I continued to pay monthly payments of {$1900.00} to cover past months. I have a suspense account with about {$1000.00} in that account in XXXX XXXX. If we add all I have paid and what they were proposing for me to pay the total would about {$14000.00} as credit to my account from XXXX XXXX to XXXX XXXX called every month and I kept asking them about the numbers being wrong they told me they would work itself out. Instead of their plan I paid the {$1900.00} in XXXX, XXXX {$2500.00} in XXXX I paid {$1900.00} in XXXX they are asking me to pay {$7100.00} in XXXX to cover XXXX, XXXX XXXX and XXXX. Then in XXXX I should pay my regular {$1700.00} a total of {$13000.00} inclusive of XXXX 's payments versus their proposal where I would pay {$14000.00} inclusive of XXXX, a difference of roughly of {$13000.00}, not to mention what is in my suspense account of about {$1000.00}. I try to explain to the people at Planet the numbers and they do not seem to get it where are their numbers coming from? And why have I not received credit for my {$1000.00} in the suspense account I am attaching a statement from them I printed showing they did not give me credit for my suspense amount as per the conversation I had with XXXX on XXXX XXXX, XXXX. Where is my escrow from XXXX and my extra money in the suspense account. In XXXX I filed a complaint with this department in regards to XXXX Case number : XXXX in regards to payment plan and past due mortgage. As a response XXXX said they would put the past due to the back of the loan. When XXXX transferred the loan to planet home lending they still showed I owed 3 months pays due they did not put the agreements with XXXX and myself. Now I have a payment plan set up and they are asking me to pay all these past due and my credit is shot because XXXX XXXX and Planet Home Lending can not get their numbers correct and credit me for what they are supposed to. Planet Home Lending continue to miscalculate my amounts and then when I try to correct them they keep telling me that I am wrong but they still will not properly review the entire records from XXXX and see the amount that was to be place at the back of the loan insstead they continue to hound me for money and ruined my credit.
Company Response: Closed with explanation
2015-09-01
Ferryville, WI
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2015-08-26
Bremen, GA
Account opening, closing, or management
Bank account or service: Other bank product/service
Complaint: I started my mortgage modification with my previous mortgage company in XXXX XXXX ; my loan was sold and my new mortgage company took over in XXXX XXXX. I have made over XXXX phone calls since XXXX XXXX requesting a modification, numerous faxes, over XXXX documents submitted. In XXXX XXXX, I was informed that because my previous modification took place in XXXX, I would have to wait until XXXX XXXX in order to be qualified. We are approaching XXXX XXXX, and I am still waiting for my modification to be approved. This process has been frustrating ; I have been lied to on several occasions. I am disgusted. This processs has created an environment of ongoing stress and instability in my home. I need help. This is the second complaint filed with this office.
Company Response: Closed
2015-08-18
Flor, MO
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Company Response: Closed with explanation
2015-07-30
Hinkley, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: I am currently XXXX, and a XXXX Veteran I have been taken advantage by my mortgage company Planet Lending and the realtors they are working with to force me into a short sale which has valued my home XXXX less than what it worth. On XX/XX/XXXX I received a threatening letter from the realtor ( see attached ) stating that my home would be foreclosed on that day if I did not go through with the short sale, furthermore the letter urged me to contact Planet Home Lending and they would not be mad at me. Operation Reach reviewed my documents and found out that Planet Home Lending was assigned the loan on XX/XX/XXXX, I received a denial letter for a loan modification dated XX/XX/XXXX. Planet Home lending filed a Declaration for a Notice of Default on XX/XX/XXXX, which is not 30 days for my appeal which is mandatory in the State of California. Planet Home Lending has violated the homeowners bill of rights and I believe that both the Realtor and Planet Home lending are working in concert to take my home.
Company Response: Closed with explanation
2015-07-29
Reeds, MO
Loan modification,collection,foreclosure
Mortgage: VA mortgage
Complaint: Our original VA loan was obtained from XXXX XXXX. We were current on our loan. We entered into forbearance agreement for XXXX months due to the XX/XX/XXXX XXXX. During the forbearance we paid as requested from Mortgage Investors {$800.00} for each month during forbearance. During this period of time we received foreclosure notices and incurred late fee. The paper work stated none of those things would happen during the agreement period. After entering into the forbearance XXXX XXXX sold our loan to XXXX. We were not notified that the loan was sold to XXXX ; we just started getting foreclosure notices with payment demands. Our Escrow money was also not transferred over with correct amounts.
FACTS AT THE TIME OF TRANSFER FROM MORTGAGE INVESTORS TO XXXX : OUR LOAN WAS CURRENT WE WERE IN A FORBEARANCE WE WERE PAYING THE AGREEED AMOUNT OF {$800.00} IT WAS AGREEED THAT DURING THE FORBEARANCE PERIOD THERE WOULD BE NO LATE FEE 'S ASSESSED NO FORECLOSURE, NO ADDITIONAL INTEREST.
SUFFICIENT ESCROW MONEY IN ACCOUNT TRANSFER TOOK PLACE WITHOUT NOTICE FROM EITHER PARTYXXXX would not allow us to explain that we were on forbearance and continued to hire an attorney to foreclose. We provided the attorney and XXXX with the paperwork showing documentation that this should not have happened and the stopped the foreclosure, however told us that we needed to pay a large amount of money to avoid any additional attempts for foreclosure. We agreed to do what they asked of us, even though we knew we were not in the wrong and they had incorrect information, but we could not get anyone to listen to us, or provided us with exact amounts. Finally in XX/XX/XXXX XXXX indicated we needed to pay a lump sum, and pay extra each month to help with escrow balance. We did as they asked. XXXX performed an auto debit from our checking account each month. Come XX/XX/XXXX our loan was sold again to Green Planet. Again ... .no notices, from either the current loan servicer or the new loan servicer.
FACTS AT THE TIME OF TRANSFER GREEN PLANET : WHEN XXXX BECAME SERVICER, THEY REQUESTED WE PAY SPECIFIC DOLLAR AMOUNT THAT THEY SAY WE OWED TO AVOID FORCLOSURE DUE TO FORBEARANCE. WE PAID THE REQEUSTED AMOUNT IN XX/XX/XXXX LOAN WAS CURRENT WITH XXXX WE HAD BEEN PAYING ADDITIONAL MONEY ON ACCOUNT SERVICER XXXX WAS AUTO DEBITING PAYMENTS FROM OUR CHECKING ACCOUNT SUFFICIENT ESCROW MONEY IN ACCOUNT TRANSFER TOOK PLACE WITHOUT NOTICE FROM EITHER PARTY XXXX DID NOT PROVIDE NEW LOAN SERVICER GREEN PLANET WITH CORRECT PAYEMNT INFORMATIONGreen Planet began to demand money, stating that we were facing foreclosure! I provided them with all bank information showing payments were current and not late, as these payments were auto debited from our checking by the loan servicer each month. We confirmed that the loan was sold and began to work with the new servicer who harassed us and failed to even answer our multiple questions, regarding our loan, our escrow balance, additional charges, etc. They began placing additional charges on our account but failed to explain what they actually were for. They began using our escrow money to pay for these items, but could not produce documentation that those services actually happened. At XXXX point a customer service rep told us that XXXX charge that was performed XXXX times in XXXX week was for property preservation that included mowing our lawn, picking up trash, and boarding up our windows! All of these never happened as we were living in our home and there is no record of anyone checking into our property during those times. You see we live in a gated community that requires check-in at a guard shack, and those visits are logged. When I asked for a copy of the bill from the person who they paid out of my escrow account, they could not produce it
Company Response: Closed with explanation
2015-07-27
South Florida, FL
Loan servicing, payments, escrow account
Mortgage: VA mortgage
Complaint: My Husband and I have been paying and trying to become current with the back Mortgage that we owe to try to become current and every time we start to get close to paying it down to pay it off, PLANET HOME LENDING refuses to except any more money.
Company Response: Closed with explanation