ONEMAIN FINANCIAL HOLDINGS, LLC
Consumer Complaints
There are over 2646 complaints on file for ONEMAIN FINANCIAL HOLDINGS, LLC. Dated between 2019-11-22 and 2012-04-20.
Complaints Page 30
2018-06-16
VA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Complaint: Hello, I don't have a complaint, but more of a concern. I would like you to investigate the credit lending practices of a company by the name of One Main financial services. The reason I have concern is because they are mainly in minority neighborhoods and are consider credit rebuilding and low credit score loan company.
I applied for a personal loan after bankruptcy, ok they pride their business on putting your car up as collateral which can be fair if you have one to use. However, in my case my car is not paid off so they next alternative was a co signer.
I secured a co signer, the co signer had to co sign and use their car as collateral along with a 31 % interest rate whereas we both have decent scores.
I was told it was due to low scores which after checking the scores was contradictory to what we were told I would guess to add a higher interest rate.
If this is what they are doing to people of color in order to grant them credit, don't seem to be common practice and actually a legal financial scam to make a lot of money.
I'm requesting their lending practices be investigated in their personal loan lending 's.
Thank you I hope to refinance my loan soon, and leave this company due to unfair practices of using a co signer and her car for collateral was extreme, if it had been one or another it would have been more reasonable but both and my signature was over the top.
Company Response: Closed with non-monetary relief
2018-06-16
El Paso, TX
Took or threatened to take negative or legal action
Debt collection: I do not know
Threatened to turn you in to immigration or deport you
Complaint: I received a notice from one main financial asking me to go to a police station and have a paper signed in front of the police officer. I am XXXX, are they suggesting that I do not have a XXXX XXXX or XXXX because other companies just remove the hard inquiry. I have not seen such resistance from a company that has violated my rights. Has no proof that I requested any type of services with that company. Has not been able to prove that I was at a branch location as listed on my XXXX and XXXX credit report. Are now stating through this letter that they have multiple lending partners and maybe I HAVE issues now with My MEMORY!!!!! WOW. This is harassment. I feel violated, This has cause a XXXX XXXX, With my medical condition and the external factor being presented with this letter. One main financial needs to either remove the hard inquiry of my credit report, or explain why there are not able to do so.I do not need to go to a police station or send in a statement after they have not been able to prove that the hard inquiry belongs to me. This is a deceptive Business Practice. How many consumers are being affected by companies that will not admit to their mistake. Please Assist Me. Thank You.
Company Response: Closed with explanation
2018-06-15
Hicksville, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I have a loan with ONEMAIN. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and ONEMAIN with no successful resolution. XXXX only reporting me late. There was definitely an error on their part. I was never 30 days lateXX/XX/XXXX and XX/XX/.
Company Response: Closed with explanation
2018-06-14
Liverpool, TX
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: ONE MAIN FINANCIAL has reported a loan 3 times and reported that I was delinquent 3 times. The loans have the same open date and I don't owe 3 different balances. I have tried reaching out to the company and they disregard my request to fix it. See page 2 & 3 of the report that was pulled by the mortgage company. ONE MAIN FINANCIAL has single handily kept me from getting into a new home! Please help
Company Response: Closed with explanation
2018-06-14
LA
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Title loan
Complaint: I am requesting to file a formal complaint against One Main Financial for several factors : high interest bearing rates, the hardship of paying loan with no resolution, misleading information on credit report, the 11 month time frame that the company reported information, vehicle was repossessed and sold way below its retail value.
On XX/XX/XXXX I, XXXX XXXX applied for a loan with One Main Financial to only pay off a few credits. They advised me that I was unable to get the loan unless I allow them to purchase the XXXX XXXX XXXX from XXXX XXXX and hold the title as collateral. I was very gullible and incompetent of the high interest rate and high bearing interest on the loan. They initially told me the loan was going to be XXXX a month then the loan officer advised me to put liability insurance, which increased the loan to XXXX a month. I paid this company One Main Financial faithfully every month on time.
On XX/XX/XXXX, when I voluntary return the collateral to One Main Financial Branch Manager, XXXX XXXX threatened me by directly and verbally telling me that they could garnish my wages up to 25 %, sue me in court, and potential damage my credit. I had better knew what I was getting myself into. This is why I strongly feel that One Main Financial just now reporting my credit profile 11 months after just so that they can potential damage my credit more. As long as I was paying them they never reported any information on my credit report.
Throughout the months of dealing with One Main Financial I communicated with them to find solutions that would resolve the high interest rate. All the employees in the XXXX, LA Branch know how faithfully I would call to seek help in reducing the interest on this loan. I was unaware that One Main Financial charged a high interest to customer to pay for insurances. I requested that they allow me to trade the vehicle in on several occasions. They demanded that the entire loan be paid off. I tried getting the vehicle refinanced through Banks and Credit Unions, but the loan to value was entirely to high, and no financial Institutions refused to roll over such large equity.
After I canceled the disability insurance the company still charged me for having the insurance every month by refusing to re-modify the loan. The interest rate was so high on the loan that the amount was never decreasing. After the repossession One Main Financial is requesting that I still pay XXXX with a past due balance of {$2800.00}. Again, One Main Financial refuse to re-modify the loan to the deficiency balance of XXXX One Main Financial still forcing me to pay the past due balance of the loan after I returned the collateral. I returned the collateral prior to being 30 days late. So the loan is approximately 90 days late and they have already closed the account, and never sent any billing notice or statement.
One Main Financial never reported this on my credit report until now XX/XX/XXXX. The entire time I was paying them on time. The information was never reported on credit profile until I defaulted on the loan. The XXXX XXXX XXXX that was repossessed and sold for less that the value of the vehicle. The XXXX XXXX XXXX had only XXXX miles, new tires, oil change, new battery, new headlights. I have documentation to proof. According to XXXX the SUV retail value is approximately between $ XXXX-XXXX.One Main Financial report on my credit report that the repossession was an involuntary, which is misleading information because I turned the vehicle in to their XXXX Branch Office Manager , XXXX XXXX on XX/XX/XXXX.
Company Response: Closed with explanation
2018-06-13
Chicago, IL
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2018-06-11
Jacksonville, FL
Getting a line of credit
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with explanation
2018-06-11
Rosenhayn, NJ
Problems at the end of the loan or lease
Vehicle loan or lease: Loan
Unable to receive car title or other problem after the loan is paid off
Complaint: In XX/XX/XXXX, I filed a chapter XXXX bankruptcy case number XXXX which included an auto vehicle, a XXXX XXXX XXXX for a loan that I had taken out with XXXX XXXX XXXX out of XXXX, XXXX. In the bankruptcy filing, I continued to make payments to Springleaf Financial for a " cram down '' that was done on the auto loan. It was my understanding that at completion of the bankruptcy, after discharge that the lien on the vehicle would be released and that I would be sent the title to the vehicle. The bankruptcy discharged on XX/XX/XXXX and I've yet to receive the title for the vehicle. In fact every company that I've contacted that had a hand in the proof of claim, transfer of claim and every other step claims that the are not responsible for the lien release on this vehicle. My problem still goes further. I since re-established myself and needed to purchase a reliable vehicle and have attempted to trade this vehicle. With the assistance of a local car dealer, they've tried to assist me with obtaining the title, the Division of Motor Vehicle for XXXX XXXX show that XXXX XXXX XXXX, the original lienholder has yet to release the lien/title. XXXX XXXX XXXX has been deemed a failed bank and has been out of business since XX/XX/XXXX. I have documentation that Springleaf of XXXX filed a proof of claim for the balance of {$5500.00} on XX/XX/XXXX, a transfer of claim was then done by XXXX XXXX on XX/XX/XXXX. After contacting XXXX, I was informed that Springleaf recalled the debt due to the account being paid prior, the recall was completed on XX/XX/XXXX. Springleaf has said that they show this account- reference number XXXX as an unsecured debt and therefore have no lien to release. I've held up my end and completed all payments agreed upon as requested. I simply want the title to the vehicle so that I can move forward and on from this bankruptcy. It seems as if the laws don't cover the consumer and basically banks on the consumer not completing the payments due on the bankruptcy. I've made attempts to contact the FDIC since XXXX XXXX is now out of business. Again, I simply just want the title. I've spent countless hours on phone calls, writing letters, faxing and researching and no one seems to want to assist me but there was no issue cashing payments that were received for the debt. The dealership has offered me compensation for this trade and due to this issue I may lose the money on the t and
Company Response: Closed with non-monetary relief
2018-06-07
Oxford, GA
Problem with additional add-on products or services
Payday loan, title loan, or personal loan: Personal line of credit
Complaint: Springleaf finance in XXXX Ga. back in XX/XX/2015 I call Springleaf about a loan of XXXX dollars and to pay in full in 36 months, I was told to come in the next day bring my wife to co-sign on the loan which I could got on my own. Me and my wife was told the loan was for 36 months on the paper work was 36 months which we both read in full we e-sign to loan papers but the lady said there was a mistake on the paper work and had to reprint the loan paper work but was very, very nervous shaking with this new paper work I read and e-sign the loan of 36 months my wife read and e-sign the same paper on 36 months, the woman was shaking so bad after we had sign the papers when was giving them to us alone with the XXXX dollars. we got home we found out the there was a bait and switch on the paper work of 48 months which we both read before signing of 36 months please check the hard drive on there computers if they haven't erase it.
Company Response: Closed with explanation
2018-06-07
Canton, MS
Problem with the payoff process at the end of the loan
Payday loan, title loan, or personal loan: Personal line of credit
Company Response: Closed with non-monetary relief
2018-06-06
Calipatria, CA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2018-06-06
Arvada, CO
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: I have been a victim of identity theft for several years. Around XX/XX/XXXX, Department of Revenue sent me a bill of {$700.00}, which is supposedly a loan debt, which I did not recognize. In contacted IRS, filled out dispute form, and they fixed issue and told me I no longer owed that amount. I received a loan debt of {$700.00} from XXXX XXXX, XXXX on XX/XX/XXXX, under an account opened in my name. This creditor states that this account was opened XX/XX/XXXX and the original creditor is XXXX XXXX XXXX XXXX. I filed a police report and sent a letter of dispute. Then the debt collector notified me by mail, XX/XX/XXXX, stating that they have ceased collection activities and have closed my account back to the current creditor ( XXXX XXXX ). Then on XX/XX/XXXX, this debt collector sends me another letter stating that I owe {$700.00}, because there is insufficient information to support my claim that this is a fraudulent account. I went through the steps with Federal Trade Commission, set up an account, and filed another police report. On XX/XX/XXXX, I receive another letter from this debt collector saying that I can resolve this account for significantly less than the balance of {$700.00}. They gave me the options of making one payment of 40 % of the balance, making 6 payments of 50 % of the balance, or 18 payments of 60 % of the balance. I refuse to make any payments on an account I didn't even open.
Company Response: Closed with explanation
2018-06-05
Darbydale, OH
Communication tactics
Debt collection: Other debt
You told them to stop contacting you, but they keep trying
Company Response: Closed with explanation
2018-06-05
Jacksonville, FL
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2018-06-05
Monroeville, PA
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2018-06-05
Lawrenceville, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Company Response: Closed with explanation
2018-06-05
Morrisville, NC
False statements or representation
Debt collection: Other debt
Attempted to collect wrong amount
Company Response: Closed with explanation
2018-06-04
Indianapolis, IN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Closed with explanation
2018-06-04
Mount Vernon, WA
Written notification about debt
Debt collection: Other debt
Didn't receive enough information to verify debt
Company Response: Closed with non-monetary relief
2018-06-03
Durham, NC
Communication tactics
Debt collection: Payday loan debt
Frequent or repeated calls
Complaint: Continued harassing calls day and evening
Company Response: Closed with explanation
2018-06-02
AR
Charged fees or interest you didn't expect
Payday loan, title loan, or personal loan: Installment loan
Complaint: I was contacted by a Man through text message and by phone saying he was with a Loan Company by the name of 1Main Financial .... He told me I was approved of this Loan But I needed to purchase Insurance, In Case I wasn't able to pay out the Loan .. He requested I purchase a {$200.00} XXXX XXXX Card .... That was going to be used for Insurance ... I Have Reciept of that purchase ... After talking to this Man, 15 mins he stated I needed to pay Taxes on this Loan Money ... .. I Then knew it had to be a Scam .... He stated he lived in a Tax Free State .... Haha ... I have a phone recording of him saying he will be taking money out of my account! I NEVER received any Money ... .. What can I do?
Company Response: Closed with explanation
2018-06-01
Warren, OH
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Complaint: I received the loan on XX/XX/XXXX from the loan officer XXXX XXXX, deposited in XXXX sometime early in the morning. I gave him my social fulp name, bank routing and account and my log bin bank info. The amount was {$990.00}. A guy with an XXXX voice named XXXX kept ordering mentor buy {$50.00} and {$100.00} gift cards, scracthed Tuesday XXXX and take pics of other and he'll then send me the money. I had a feeling it was a scam and illegal so I stopped doing the procedure 's. He then got angry and impatient. Texted me another number that was his manager, but when the manager picked up the phone, sounded like the same guy. He threatened my social benefits along with return deposit that left my bank in negative balance on XX/XX/XXXX.
Company Response: Closed with explanation
2018-06-01
Carlsbad, CA
Getting the loan
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with explanation
2018-05-31
Rochdale, NY
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I have Never applied for an auto loan with XXXX XXXX, XXXX XXXX XXXX, XXXX OneMain, XXXX XXXX However, there are two inquiries on my credit report dated for these lenders all on XX/XX/2017. I contacted the lenders, and there were unable to provide me with proof that I applied for an auto loan with them and gave them permission to pull my credit.
Company Response: Closed with explanation
2018-05-30
Lawncrest, PA
Problem with additional add-on products or services
Payday loan, title loan, or personal loan: Installment loan
Company Response: Closed with non-monetary relief