OKLAHOMA STUDENT LOAN AUTHORITY

2019-11-08

GA

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Company Response: Closed with explanation

Timely Response

2019-10-01

Georgetown, IN

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: What follows is an email and letter sent to the Oklahoma Student Loan Authority ( OSLA ) on XX/XX/19. I have previous asked OSLA to remove the delinquency from my credit report and was told that they would not do so. This is a clear violation of Section 623 ( a ) ( 2 ) because they updated my account into a forbearance status for the months I was previously delinquent. They did this to bring my account current. While the original report of delinquency was correct, 623 ( a ) ( 2 ) requires OSLA to update the credit report by removing the negative report and showing the payments as current. They have refused to do so. Pursuant to section 623 ( a ) ( 2 ) of the Fair Credit Report Act ( hereby, FCRA ), you are in violation of failing to correct and update information. It is the responsibility of OSLA to not only report non-payment to credit bureaus but also to update original reports with new information. My accounts have been updated by OSLA with a retroactive forbearance to bring my account current ( this has been confirmed via a recorded phone call at XXXX on XX/XX/19 ). A courtesy I greatly appreciate. However, OSLA has not reported the update to the credit bureaus as my loans being in current instead of delinquency. This is a FCRA violation. Furthermore, precedent has been set by the Federal Trade Commision ( FTC ) to substantiate my claim of legal violation. XXXX, of the Department of Education, inquired of the FTC as to if furnishers are required to update credit reports to remove delinquent and defaulted loans from an individuals credit report. The advisory opinion received is clear ; furnishers are indeed required to immediately update the credit reports. Please read : This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA. ( Emphasis added ). https : XXXX To be clear, OSLA does have a legal responsibility to accurately report payments as paid or not paid. It also, however, has the legal responsibility to update the reports as new information is available. My formerly delinquent loans have been given a forbearance in the months in which they were delinquent. Therefore, the negative report sent to the credit bureaus must be updated to show the accounts as current, not delinquent, for all of the 2019 year. This letter is being sent to OSLA via email and standard postal service. CFPB is also receiving a formal complaint to ensure accountability and expedited service. Please correct my credit report immediately. Account affected : XXXX Loans affected : *********** *********** *********** *********** *********** *********** Thank you,
Company Response: Closed with explanation

Timely Response

2019-09-18

Katonah, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I start a dispute un XXXX XXXX about the 120 days late payment to chance that update or erase because i try Many times in the past to do my payments and the site never allowed me i have screenshoots of the emails that i send to them AND they never answer. And i need that Fox. Thanks
Company Response: Closed with explanation

Timely Response

2019-09-18

Katonah, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I start a dispute un XXXX XXXX about the 120 days late payment to chance that update or erase because i try Many times in the past to do my payments and the site never allowed me i have screenshoots of the emails that i send to them AND they never answer. And i need that Fox. Thanks
Company Response: Closed with explanation

Timely Response

2019-09-18

Katonah, NY

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account information incorrect
Complaint: I start a dispute un XXXX XXXX about the 120 days late payment to chance that update or erase because i try Many times in the past to do my payments and the site never allowed me i have screenshoots of the emails that i send to them AND they never answer. And i need that Fox. Thanks
Company Response: Closed with explanation

Timely Response

2019-09-02

Miami, FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-08-28

Santa Monica, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-07-18

Houston, TX

Attempts to collect debt not owed

Debt collection: Federal student loan debt

Debt is not yours
Complaint: I took out a payment plan in XXXX of 2017 with the University of XXXX, and paid that off in full at the beginning of this year in order to apply to XXXX XXXX College. I never took out a federal student loan, and this is saying that I owe {$4000.00} which is almost the exact amount I paid to University of XXXX. I don't understand why I have a federal student loan on my credit report because I never filed one. I don't know what paperwork I need to attach, since again, I did not ever take out a student loan. It's always been payment plans that have been paid off. I do not owe any money to any institution other than XXXX right now, and I refuse to pay XXXX dollars to the feds when I didn't even get to finish my semester due to Hurricane Harvey and lack of transportation and housing. Please let me know what my next steps are. I need this off of my report ASAP.
Company Response: Closed with explanation

Timely Response

2019-07-16

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: Hello, I am an american Citizen living and working abroad and am unable to pay my student loans due to XXXX not acepting payments from foreign accounts. I have contacted the company previously regarding repayment options and they have not given me an options, other than mailing a check to which my bank in the XXXX does not allow. It is possible to transfer money from my XXXX account to my american account but that is financially not feasible for me due to transaction fees. This on top of the interest I am paying on my loans is not possible. Companies should be encouraging students to go abroad and not punishing them for doing so. It is discrimination on the basis of finances that should not be tolerated.
Company Response: Closed with explanation

Timely Response

2019-07-05

Royal Palm Beach, FL

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-06-15

Meriden, CT

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-05-01

Erwin, TN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Keep getting calls about your loan
Complaint: OSLA ( XXXX ) keeps calling both my home phone # ( XXXX ) and my cell phone ( XXXX ) regarding student loans for my daughter. I have advised them on 4 separate occasions that my daughter is an adult and no longer lives at home, has not lived at home for more than 3 years, and can not be reached at either of these numbers. I have requested they remove my numbers but they continue to call.
Company Response: Closed with explanation

Timely Response

2019-04-18

Meriden, CT

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-04-08

Columbia, SC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-03-19

Cupertino, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-02-19

Havana, FL

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: My loan servicer is : Oklahoma Student Loan Authority. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, OK XXXX I want to be able to make auto deposits while in school while no monthly payment is due. I want to do so to begin paying down student loans and reducing the total amount of interest paid. OLSA will not allow direct/auto deposits. OLSA policy is stated as such : " You are not eligible to sign up for auto debit because you do not have a payment due. When your loan ( s ) is in a repayment status or within six months of your next payment due date, please return to this page to sign up for auto debit. If you would like to make a one-time payment, you may click Pay Now from the Payments menu item. '' Such a policy is a predatory lending practice because it reduces the likelihood of paying down the balance of the loan ; therefore, increase the amount of interest the company can collect from students. Auto deposit should be available to all student borrowers at all stages of the loan to encourage loan repayment and minimize the amount of interest a student accrues. Please help me in activating this simple feature that should be available to all. Best, XXXX XXXX
Company Response: Closed with explanation

Timely Response

2019-01-21

Rossville, GA

Incorrect information on your report

Student loan: Federal student loan servicing

Information belongs to someone else
Company Response: Closed with explanation

Timely Response

2019-01-21

Cheverly, MD

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: To Whom It May Concern : On or about XX/XX/XXXX, I received notice that the school I was currently attending, The XXXX XXXX XXXX XXXX, filed Bankruptcy, Chapter XXXX. Monday, XX/XX/XXXX I received my bankruptcy letter in the mail. Wednesday, XX/XX/XXXX at the end of my XXXX class my teacher informed my class that there is a letter that can be signed by us students saying we were told all of our options ( I didnt receive a letter that day ). Monday, XX/XX/XXXX at XXXX XXXX I emailed XXXX XXXX who was the head of the XXXX XXXX department, about setting up a meeting for Wednesday, XX/XX/XXXX at XXXX XXXX to discuss the school closure and student options. XXXX XXXX responded on XX/XX/XXXX at XXXX XXXX to confirm the meeting for Wednesday the XXXX at XXXX XXXX Wednesday, XX/XX/XXXX I had a meeting with XXXX XXXX. In the meeting, I was informed of different ways to handle the school shut down and going over credits that I would have to transfer. I also received the student options paper that my XXXX teacher mentioned at the end of class ( the paper was not signed ). The Loan discharge was not a topic we talked about during the meeting. Wednesday, XX/XX/XXXX was the first day I noticed that the school started to liquidate. I went to attend the school computer lab, the doors were locked and the computers were getting packed up. Wednesday, XX/XX/XXXX. XXXX department and other departments of the school were being liquidated. The school was giving away XXXX uniforms and other XXXX. Tuesday, XX/XX/XXXX was supposedly the last day of full my full XXXX XXXX XXXX class. My teacher XXXX XXXX notified the class to let us know to just come back on Wednesday, XX/XX/XXXX at XXXX XXXX to take our hour-long final. The classes were originally supposed to last until XX/XX/XXXX and the school officially closed at the end of XXXX. My original plan was to graduate from the XXXX XXXX XXXX XXXX XXXX with a XXXX XXXX XXXX because of the school 's convenient location from home and its XXXX XXXX XXXX XXXX XXXX XXXX opportunity. After getting the news, I realized that my current registration status would not allow me to complete a degree before the XXXX XXXX XXXX XXXX closed its doors permanently on Saturday, XX/XX/XXXX. I have attached the required application for a loan discharge along with the Chapter XXXX bankruptcy letter that I received in the mail. I have also attached the option letter that was offered to me in XX/XX/XXXX. None of the option were reasonable or affordable for my residential status. I was unable to complete the full program because of the schools closure and all of my hard earned student credits are not transferable. Unlawfully, the XXXX XXXX XXXX XXXX, XXXX Virginia continued to receive my federal student loan payments after filing for bankruptcy.
Company Response: Closed with explanation

Timely Response

2019-01-10

FL

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Personal information incorrect
Complaint: I opened up two loans on XX/XX/XXXX for a total amount of {$2800.00} from the Department of Education/ OSLA. I only attended one semester at XXXX University so no further loans were opened after XX/XX/XXXX. The Department of Education never reached out to me nor my parents one time ... even though, they had all our information. One day I was curious and decided to randomly check my credit score and saw it was knocked down 155 points. I immediately called the Department of Education to find out what had happened. It's XXXX and they never thought of reaching out via phone or email. Instead, they were only sending physical mail and on top of all that they had the wrong address. My intentions aren't to bash the Department of Education/ OSLA , I just believe it's not fair for them to send a 90-120 day past due notice to collections when I never received one phone call or email that this was occurring. I'm a young kid who prides himself on doing things right and especially with something like my credit score. I really hope you guys could resolve this problem for me ... it would be greatly appreciated. Thank You
Company Response: Closed with explanation

Timely Response

2018-12-14

Norman, OK

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: OSLA previously had 3 accounts in my name. All sounds have since be consolidated with another company. OSLA is reporting me late in all 3 accounts from XX/XX/XXXX-XX/XX/XXXX. All accounts have never been late and have been in ibr or deferment since opened.
Company Response: Closed with explanation

Timely Response

2018-12-13

Newnan, GA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: This letter is in reference to a seven-year ongoing student loan issue with the Oklahoma Student Loan Authority and XXXX XXXX University. During my duration as a student at XXXX XXXX University issued a series of student loans in my behalf for education purposes. At the time of enrollment and prior to attending I notified the register and financial aid department that I was a XXXX dependent through Title 1 and my parent was a recipient of Social Security. After being accepted and allowed to study during mid semester there was an issue with financial aid. I was presented and offered student loans based on the fact that I was an out of state student and my parent was on fixable income based on XXXX. During my time at the school I was forced to withdraw per recommendation from the XXXX XXXX University Staff administrative decision while on winter break after I was denied a Family Loan total in over XXXX. No counseling was involved in applying for this particular loan. I was only approved for two FFELP loans. Due diligence was not following upon my withdrawal I was not given prior 30 day notice nor did I secure my items from my door room. A letter was sent out to me the week of winter break XX/XX/XXXX. That letter disclosed that school and federal debt would be discharged due to my lack of ability to repay or afford the debt owed to the school and federal debt taken to secure for education purposes for the course of two semesters. I only completed one full semester. XXXX Letter is attached as Exhibit 1. This issue concerning the federal debt reoccurred in XXXX based on late notice given by OSLA therefore I provided the letter that was sent from the administration office at XXXX XXXX University. No additional actions were taken and no correspondences were received from OSLA or XXXX. In XXXX, a letter was sent to my employer for wage garnishment for loans taken from OSLA. Prior to that date I did not receive any correspondences from OSLA from the initial complain in XXXX. Violation That Occurred ( 1 ) Deception and Misleading Information : a. I was ultimately mislead and deceived by XXXX XXXX University and Oklahoma Student Loan Authority about this discharged debts. After being given a letter from the administration at XXXX the letter stated that all debts would be discharged ( school and federal ) based on my inability to pay. ( 2 ) Predator Lending a. My inability of payment was a known fact by the XXXX administration and student loan department based on my enrollment factors and verbal notification. It was predatory loan on behalf of XXXX XXXX XXXX and OSLA. Whereas the Oklahoma Student Loan Authority was notified by XXXX that I was an XXXX XXXX displaced student with XXXX income. Based on an email received from OSLA XXXX XXXX Senior Regulatory Compliance Specialist. The loan that I was given was specifically designed for this : The approval of student loans is, by design, not based on a students income or credit record ( or lack thereof ). Student loans were created so that persons from disadvantaged backgrounds, who might not be otherwise be considered creditworthy, could obtain the funds necessary to pay for education Email is attached as Exhibit 2 ( 3 ) Lack of Education Given about to loan XXXX and notification of borrowers rights a. XXXX and OSLA forwarded a document that indicated that loan counseling was administered. That document stated that it was a profile created by XXXX. The document is not signed or initialed by myself. Only stamped without signature of receipt. See attachment Exhibit 3. ( 4 ) XXXX did not inform the OSLA of their withdrawal decision until XXXX. ( 5 ) The OSLA Loan history is incorrect no letters were mailed in efforts to notify me ( 6 ) Wages were garnished for a loan that should have been discharged According to the correspondences received OSLA and XXXX offered me a predatory loan that has following me over 11 years and in act of retaliation refused to communicate, resolve, and discharge the matter as promised by their letter. The default has been on my credit report, which has resulted in XXXX and equal opportunity for housing, employment and education. OSLA and XXXX understand the effects of how important federal debts and their lasting effects. Ive attempted to resolve this issue for 10 years to date.
Company Response: Closed with explanation

Timely Response

2018-08-30

Houston, TX

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Company Response: Closed with explanation

Timely Response

2018-08-24

Bartlesville, OK

Written notification about debt

Debt collection: Federal student loan debt

Notification didn't disclose it was an attempt to collect a debt
Company Response: Closed with explanation

Timely Response

2018-08-07

Raymond, NH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: On XX/XX/2018, I paid off one of my student loans ( loan 3, group C ) with OSLA. A few days later, I checked back to make on my account via the online interface to make sure that everything had gone through, and it had. I continued to make payments. On XX/XX/XXXX, OSLA sent me my quarterly account summary confirming that I only had one loan outstanding ( loan 1, group A ). On XX/XX/2018, I logged back into my account and noticed that while the total amount of the loan was similar, it had retroactively been divided between Loan 1 ( a 5.3 % interest rate ) and Loan 3 ( a 6 % interest rate ), despite OSLA sending me documentation ( the quarterly account summary mentioned above ) stating that only Loan 1 was outstanding. On XX/XX/2018, I contacted OSLA 's customer service. The first person I talked to failed to acknowledge any problem and seemed to not understand what the problem even was ( she said, " well, the total amount is the same, '' seemingly not understanding that the interest rates between the two loans would have an effect. ) She passed me off to her boss who took a similar stance. They only agreed that there was a problem after I sent them quarterly account summary and screenshots of the payments that I made. I had checked my account a number of times between making the payment and XX/XX/2018 and all was fine. It seems that OSLA retroactively managed my account to disperse the funds in a manner that would benefit them ( specifically partitioning the money between the two loans ( 1 and 3 ). Their actions seem to define predatory lending.
Company Response: Closed with explanation

Timely Response

2018-08-03

Rochester, NY

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response