OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 65
2018-12-03
Forest Heights, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-12-01
Hillside, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-12-01
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We have additional questions regarding Ocwen Loan Servicing response on CFPB complaint # XXXX. Please answer the following questions below honestly and under penalty of perjury! These questions are completely different!
1st, Ocwen attorney XXXX XXXX stated in the CFPB complaint mentioned above, that " as a starting point, there is no investigation and the fact that borrower submitted another frivolous complaint the CFPB under the auspices of the identified issue as trouble during payment process does not create convert this to a CFPB investigation ''. Now, is Ocwen and there attorney aware that the CFPB excepts complaints from consumers, reviews all the complaints ( investigates ) for any and all violations prior to initiating a criminal complaint as the CFPB and the S.E.C just to name a couple, has done against Ocwen in the past? Is Ocwen and there counsel aware that if the CFPB does not find any violations, the CFPB closes the complaint? Is Ocwen and their counsel aware that the CFPB has an obligation to except, investigate all complaints that may violate federal laws such as the Fair Credit reporting Act, 12 CFR along with mortgage servicing rules just to name a few prior to initiating a criminal complaint in federal court? Now, the CFPB notified us in the past that page 2 of the complaint section reflects underneath the trouble during payment process, that this section is for loan servicers, payment processing and escrow accounts and that we needed to check this section, is Ocwen and their counsel aware of this?
Is Ocwen and there counsel aware that there is NOT another section that deals with servicing issues and servicing requests? Now, Ocwen counsel also stated, " related to borrowers loan and it appears borrower simply wishes to harass Ocwen based on a personal dissatisfaction with a single credit reporting dispute that Ocwen resolved in a timely manner and consistent with applicable laws ''. Now, we are NOT harassing Ocwen, we want the truth and if Ocwen violated ANY laws, Ocwen must be held accountable for their actions! Furthermore ; Ocwen counsel said that there was a single credit dispute which means ( 1 ) dispute! Is Ocwen and their counsel aware that there has been multiple credit reporting disputes? Here are a couple of the CFPB disputes for your records, CFPB case # XXXX submitted on XX/XX/XXXX, CFPB case # XXXX which was submitted on XX/XX/XXXX and CFPB case # XXXX which was submitted on XX/XX/XXXX! Is Ocwen and their counsel aware that these complaints that we have filed for years do in fact fall under the CFPB jurisdiction??? As I stated in the previous complaint, response section, willfully knowing and providing a false statement to a federal agency is against the law and is un-ethical! Is Ocwen and their counsel aware that you just violated our laws by providing a false statement??? I also stated that the previous complaint needs to be sent to the FBI for investigation regarding willfully lying to a federal agency? I also feel that the Nevada State Bar needs to be informed of Ocwens counsel, providing a false statement to a federal agency! Now, why does Ocwen fail to report or report accurately when a dispute is going on? Does Ocwen feel that there policies are more important that consumer rights, our laws or what your company was required to do by being our mortgage servicer???
Now, is Ocwen and there counsel aware that Ocwen and the trustee ( XXXX XXXX XXXX ) must follow all the guidelines, rules, regulations regarding mortgage securitization, unlawful foreclosures ETC?
Lastly, I warned Ocwen to respond to my inquiries and not there counsel. With this being said, more complaints against Ocwen will occur!
Company Response: Closed with explanation
2018-12-01
Tunnel Hill, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I obtained a roll to perm loan from XXXX XXXX XXXX. The construction period loan was closed on XX/XX/XXXX. Despite the construction being incomplete, XXXX XXXX XXXX requested me to sign a loan modification known as a Roll to Perm. This loan closed on in XX/XX/XXXX. I objected to payments, which were to be made from the funds not yet disbursed from the construction loan. Nevertheless, I made payments on a time basis to XXXX XXXX XXXX XXXX. In XX/XX/XXXX, XXXX failed and FDIC took over the banks assets. FDIC assigned the note, mortgage, etc. to XXXX XXXX. However, I have recently learned that XXXX claims to own the roll to perm loan dated XX/XX/XXXX. This makes me wonder who was receiving my monthly payments. XXXX XXXX subsequently transferred the loan to Ocwen, who then transferred the loan to XXXX, who then declared a default in the mortgage and filed a foreclosure against me. Most recently XXXX assigned the mortgage to XXXX XXXX as trustee of some trust. Long story short, no where did I receive notification of any assignment from XXXX XXXX XXXX to XXXX. Had I know XXXX was the holder or owner of my note, I would have requested the loan to be redone as I suffered major XXXX XXXX and am XXXX ever since. Is it possible for the someone to confirm who is the holder or owner of my note.?
Company Response: Closed with explanation
2018-11-30
Haverhill, MA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-11-30
South Bend, IN
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation
2018-11-29
Edmond, OK
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-11-29
Sanders, KY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Don't agree with the fees charged
Complaint: Ocwen has taken a toatle amount of XXXX $ from my bank account. This is a student subsidized loan their taking from me. I do not own a house. I have no idea who this company is and why they are taking my money. I really want my money back! This is a crime. It sais in fine print that i do not have to pay a student subsidized loan back untill 6 months after i graduate. So their is no reason this company, OCWEN should be taking my money! They are stealing from me. I am XXXX i am now completely broke because this company has drained my bank acct!!! I cant afford to buy food for myself or pay my bills because of ocwen! And i cant seem to figure out how i get my money back from them. I have a lawyer thats looking into it! But i just dont feel its enough. I dont want to pay a lawyer all the money that ocwen took from me just to get it back?. I have no relations to this company whatsoever! So they shouldnt have my card information!
Company Response: Closed with explanation
2018-11-29
Bethany, OH
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was already discharged in bankruptcy and is no longer owed
Complaint: OWR NOTICE OF ERROR 524 Injunction : XXXX XXXX XXXX per the enclosed exhibits did not adjust my mortgage on the agreed date to be compliant with the court order reaffirmation agreement. XXXX kept sending me statements with the original loan amount and payment. I was making the required reaffirmed payment after the agreement was signed only to have XXXX escrow the payment and not apply them. In XXXX XXXX XXXX XXXX transferred the loan to Ocwen. Ocwen began the servicing rights with the incorrect balance incorrect monthly payment and a forced placed insurance policy added to the loan by XXXX XXXX XXXX which was purchased during the federal stay was still on the property and the plicy debt being asked for by XXXX XXXX XXXX and now Ocwn was not petitioned to be in the bankruptcy plan making that debt discharged.. Ocwen was notified by Mr XXXX in XXXX when Ocwen sent out the transfer notices with the original note information that the loan data was incorrect. Ocwen did not comply with the agreement until XXXX when finally Ocwen corrected the loan in XX/XX/XXXX. Ocwen at that time was still listing a insurance debt owed from XXXX XXXX XXXX and now because of XXXX XXXX XXXX actions to create an escrow account for the insurance and taxes Ocwen began placing coverage on the property in the amount of {$150000.00} even though the loan balance was only {$35000.00}. Ocwen refused to adjust any monthly statements to reflect the correct reaffirmed debt. This was a a 524 Injunction violation of the plan. Ocwen filed a foreclosure motion in XXXX the foreclosure where the case was not heard only stamped by the judge. The docket of the foreclosure case states that I never paid a payment after the reaffirmed agreement now Ocwen has acknowledged that I had made payments and that XXXX had not been compliant with my Bankruptcy plan. Ocwen has now acknowledged the reaffirmation agreement for the loan cost on payoff statements but is still demanding payment for the forced place insurance bill that was created while the property was under a federal stay. This is attempt to collect discharged debt and a 524 Injunction violation of the Bankruptcy plan.
Company Response: Closed with explanation
2018-11-29
Oak Grove, MO
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: I had a junior mortgage that was discharged ( not-reaffirmed ) in bankruptcy in the mid-XX/XX/XXXX. This mortgage was originally owned by another loan servicer until XXXX XXXX XXXX acquired the company. From the mid-XX/XX/XXXX to XX/XX/XXXX, this account has been on my credit report as an open account, included outstanding debt, and a thirty day late notice. I recently learned this practice is not allowed and constitutes multiple FCRA violations.
Once I disputed these problems, Ocwen started cleaning up the credit reporting, but there are still longer term ramifications for these violations, like higher interest rates on vehicles and homes.
I am currently working towards an amicable resolution for their willful negligence on the handling of my account. If we can't come to an accord, I may take direct legal action against the company.
Company Response: Closed with explanation
2018-11-29
Staten Island, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-11-28
WI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Approximately 11 months ago I was having financial difficulties and contacted my mortgage loan servicer Ocwen. I asked for help and requested a modification. Since then I have sent in the modification papers several times, doing exactly what their representatives told me. I made payments in XXXX, XXXX, XXXX and XX/XX/2018 as a " trial modification ''. I also sent in a payments that they say are " on hold '' .The monthly payment amount was {$580.00}. I had sent in the modification papers which had my ex-husbands name on them. ( When we divorced the judge had said he was no longer liable for the payments and my ex signed off on the house ). I was not able to get his signature because I am afraid of him and what he might do so I sent the papers in without his signature. The last modification I did about 3 years ago was put through even though my ex-husband did not sign those. It has been almost 10 years since our divorce. With the help of the Wisconsin Department of Financial Institutions I was able to get some help and my ex-husbands name was removed from the mortgage.
Since then Ocwen has been unfair and I have actually caught them lying to me. I have taken down every representatives employee number and date I talked to them. I've told them that I believe Ocwen is trying to get me out of my mortgage because with my last modification I was given an interest rate of 2 %. Many other issues have come up since then. I did receive a default letter and am in foreclosure. Most recently I sent a money order from my bank for {$1100.00}, it was sent overnight to Ocwen around the XX/XX/XXXX. When I called I was told that Ocwen was sending the money order back because it didn't include the XXXX payment. I didn't include it because it wasn't yet XXXX when I sent the money order. The representative I spoke to before the previous representative talked to me said that the money order was received in XXXX and that's why it was sent back. I am constantly getting various answers. I spoke with them today and am going to try to send the money back with the XXXX payment included ( {$580.00} ) and see what happens then. They've told me several times that they are working on completing the modification but they never have.
I'm a single mom with XXXX kids living with me. Prior to my financial difficulty at the end of last year I had been on time with my payments. I am so stressed out and feel that Ocwen is trying to make me lose my home. I have begun counseling because I'm so anxious that I can hardly function. I don't know if anyone can help me but I would like to start a case against them if possible. There is so much more that I could include but not sure if there's room.
Company Response: Closed with explanation
2018-11-28
Holmdel, NJ
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-28
Sacramento, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-27
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-11-27
Trouble during payment process
Mortgage: Reverse mortgage
Company Response: Closed with explanation
2018-11-27
Oakland, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-11-27
Benton, AR
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2018-11-27
Cheverly, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: I am an XXXX year old widow whose loan wnet into default during my prolonged illness. I reached out to the mortgage company OCWEN LOAN Servicing and requested a loss mitigation packet. I did receive this packet and submitted a loss mitigation application in late XX/XX/2018 and received a response letter in XX/XX/2018 that the modification was denied. The stated reason for the denial was that in did not meet the proprietary requirements of the lender or the investor. And that NO resolution was possible. Since then, I have started to receive notices from the XXXX XXXX XXXX indicating that my deceased husband 's name was still on the loan and they needed to appoint a PR to open and close his interest in the property through an estate. Due to my illness, I missed the court date and the lawyer for their firm was appointed. Since then I have pleaded with the mortgage company to give us ( my daughter is assisting me with trying to resolve the matter ) a reasonable workout plan based on the default of $ XXXX ( at the time XX/XX/2018 ) it has now grown to a delinquency of {$78.00} XXXX ( XX/XX/2018 ) to no avail. They said that a 36 month delinquency left them with an only option of collecting the full amount for reinstatement of the LOAN. In the meantime, on XX/XX/2018 I received the court copies that the request to foreclose has been filed under CASE NUMBER XXXXXXXX-dated XX/XX/XXXX18.
Company Response: Closed with explanation
2018-11-27
AZ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: OCWEN is our loan servicer and they have scheduled a foreclosure sale for XX/XX/2018, even though they gave us a loan modification. They kicked us out of the modification and claimed our first trial payment was late. However, our payment WAS MADE ON TIME and we are getting the runaround by their representatives. We fell behind on our mortgage payments after we went through some tough times financially. We went through their modification process and we got a modification with an affordable payment. I sent in our payment, but they claim it was late and not the right amount. However, I have proof that it was not made late and that it was the exact amount they requested.
We see that OCWEN got in trouble for this type of behavior and your agency fined them {$2.00} XXXX, but it appears it is just business as usual at OCWEN. We also have concerns regarding the significant increase in our loan amount when we refinanced our loan. Our balance was about {$110000.00} and we took out {$20000.00} to alter the home to meet the needs of our son. However, when he dust settled from the refinance, the balance on our loan ballooned to over {$190000.00}. We tried to get an explanation from our Broker, but we could never get a straight answer.
We are hoping you could press them to do a formal review of where our money has gone and why our loan went up over {$50000.00}. I have never spoken to the same person twice at OCWEN, have never been able to get our single point on contact on the phone more than once, can not understand them some times and they just keep us in an endless cycle of wasted time and effort. Our current income is sufficient enough to make a reasonable mortgage payment and we want OCWEN to take a step back from foreclosure proceedings and initiate a proper review to resolve our mortgage issues.
Company Response: Closed with explanation
2018-11-27
WA
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Seized or attempted to seize your property
Complaint: Please see attached explanation.
To this Ocwen is filing a preforeclosed procedure after our bankruptcy discharged in XX/XX/2018, started the letter of post petion pay we so called owed, and now retracting stating we owe several months of non payment ( 6months ) of which 5 were received but XXXX payment was returned. Mailed a check with certified letter, responded by returning our check mortgage payment but no expln.
Company Response: Closed with explanation
2018-11-26
Astoria, NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: A few months ago I submitted a previous complaint ( Complaint Number XXXX ) since I was applying for a loan modification, but at the same time Ocwen mortgage loan servicing was dual tracking. I was approved for a trial loan modification and I made my first trial modification payment in XX/XX/2018. However, the attorney 's for XXXX XXXX were continuing their motion to restore a foreclosure case against me ( XXXX Supreme Court Index XXXX ) in XX/XX/2018 in which was the same time I began my loan modification. Therefore, XXXX, XXXX and XXXX the attorney 's for the Plaintiff through E Filing finally requested that their motion be withdrawn. During the first loan modification payment Ocwen assured me that the XXXX payment would drop from approximately {$4300.00}. to approximately {$3300.00}. However, when I was going to make the second loan payment in XXXX Ocwen stated that my loan payment for XXXX would be approximately {$3700.00}. When I called to speak to my assigned relationship manager Ms. XXXX XXXX at Ocwen to complain about the higer loan amounts I was told she is no longer my relationship manager. However, as a result Ocwen gave me the next available relationship manager and I was told they would look into this situation. Ocwen never got back to me, therefore, I called repeatedly in XXXX and never got an answer. Since Ocwen was acting in bad faith I discontinued my trial loan modification. Initially, Ocwen reassured me that they would help me make my loan payments more affordable after the trial loan modification, but their inconsistencies made me weary and appalled. I now want Ocwen to either rescind or significantly reduce the principal loan amount, and at the least give me a reasonable loan modification since I am victim of Ocwen 's duplicity.
Company Response: Closed with explanation
2018-11-26
AR
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: OCWEN FAILED TO FURNISH A RECAP OF ALL PAYMENTS MADE FROM XXXX FOR THE LIFE THIER SERVICING AND A SEPARATE RECAP FOR ALL XXXX XXXX PAYMENTS.
Company Response: Closed with explanation
2018-11-26
Hinsdale, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: We ( my wife and I ) are the victims of a Ponzi Scheme. We refinanced a mortgage in XX/XX/XXXX. My wife signed the note. I did not. The alleged Lender, XXXX XXXX XXXX XXXX, falsified our financial information, understated the finance charges by more than {$200000.00}, did not give us an accurate payment schedule, and also did not lend us any money. Another, non-disclosed financial entity seems to have funded the alleged transaction, but this entity was not licensed in Illinois to do so.
On XX/XX/XXXX, we rescinded the transaction. We have a copy of the letter, proof of mailing, proof of delivery, and proof that we recorded the rescission in XX/XX/XXXX.
To date, more than 3 years have passed, and all the parties involved have ignored the rescission, failed to pay us back, failed to remove all liens on our property, and have failed to do anything at all.
They have continued to commit crimes in State Court by filing a Motion for Summary Judgement in XX/XX/XXXX, several years after they received the letter of rescission. We are still fighting Ocwen Loan Servicing, XXXX, as Trustee for XXXX XXXX XXXX XXXX, MERS, all their lawyers who are aiding and abetting, and XXXX XXXX. We need help. Your help. You state that you enforce the laws. These are felonies.
They are time barred from collecting anything ( US Supreme Court in XXXX ; West Virginia Federal Court in XXXX XXXX XXXXXX/XX/XXXX XXXX ; Illinois Appellate Court in XXXX XXXX XXXX ).
They refuse to stop. The Rule of Law does not exist in Illinois.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-11-26
Clarksville, MO
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Closed with explanation