OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 40
2019-06-27
TX
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I have received harassing letters from PHH Mortgage, almost weekly since XX/XX/XXXX, stating I owed money for insurance in an escrow account I do not have. I pay mu own insurance and taxes separately, I have on numerous times given the mortgage company my insurance policy information. I have called numerous times to work this out, no one wants to help or resolve this, they just continue to send me the same letters over and over, and now I have 2 letters of intent to foreclose. I don't know what to do. they have even tapped my credit twice, XXXX and in XXXX. I have given them everything they have requested. I am getting no where with them, same story month after month. I just want this to be cleared up and my credit fixed
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-27
South Florida, FL
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-27
Compton, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-27
Las Vegas, NV
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-26
FL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Ocwen Loan servicing ( XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, FL XXXX ) provided an inaccurate payoff quote that resulted in an over payment of my mortgage of {$5200.00} on XX/XX/2019. This over payment was placed in a suspense account by Ocwen. Ocwen consolidated all mortgage accounts with PHH Mortgage Services as of XX/XX/19. Since my mortgage has been paid off in full and I have never had an escrow account with Ocwen ( I paid paid all taxes and insurance fees directly ), I should be refunded the amount that Ocwen received as an over payment. I have contacted PHH Mortgage Services by email, phone and letter describing this issue. I have received no response that addresses the return of my money, Return emails only say, " You will receive a response email from one of our Customer Service Representatives within 5-7 business days. My first email to them was on XX/XX/19 and I have yet to receive a " response email. '' Customer Service Representatives ( after I have been on hold for as long as 30 minutes ) claimed to have referred my issue to the, " Escalation Department. ''
Company Response: Closed with explanation
2019-06-26
Cincinnati, OH
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-25
Corpus Christi, TX
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-25
NY
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX, I signed a mortgage agreement with XXXX XXXX XXXX XXXX XXXX for {$54000.00} for my home. Servicing was transferred to Saxon before the first payment was due, and some years later servicing was transferred again to Ocwen Loan Servicing, L.L.C. Since then, there have been two modifications to the original loan. After fourteen years, with additional charges and fees rolled in, I now owe almost {$10000.00} more than the original loan. On XX/XX/XXXX I received a foreclosure summons from XXXX XXXX XXXX. Approximately one month prior, I received notification from Ocwen that the loan had again been transferred to another servicer ; but I have not had any contact with them at all.Even though I owe more than the original loan and the property is appraised at {$49000.00}, it is still my desire to keep my home. I'm XXXX years old, not in the best of health, but still working full-time. We're trying to find help, but have had no success so far. I just want to live out whatever time I have left in peace, but this whole thing has become a convoluted nightmare.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-06-24
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-24
Trouble during payment process
Mortgage: Reverse mortgage
Company Response: Closed with explanation
2019-06-24
Three Bridges, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-22
Oakland, CA
Written notification about debt
Debt collection: I do not know
Didn't receive enough information to verify debt
Company Response: Closed with explanation
2019-06-21
Collierville, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-21
Clarksburg, NJ
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-21
Scottsdale, AZ
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-20
Bakersfield, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt is not yours
Complaint: Dear Consumer Financial Protection Bureau, attached you will find my Proof of Claim, Conditional Acceptance for Value sent to Ocwen on XX/XX/2019 certified mail # XXXX.
As of today, Ocwen has not responded to my Proof of Claim and Conditional Acceptance for Value under my private rights of action.
In addition, at question are instruments and assignments recorded at my property XXXX XXXX XXXX XXXX XXXX, CA XXXX.
attentively, XXXX XXXX
Company Response: Closed with explanation
2019-06-20
Soquel, CA
Attempts to collect debt not owed
Debt collection: Mortgage debt
Debt was result of identity theft
Complaint: Dear CFPB, Under my private rights of action and administrative process I want to report that Ocwen has repeatedly ignored and has failed to respond to my Qualified Written Request and Dispute of Debt and Validation of Debt Demand Letter dated XX/XX/XXXX sent Certified Mail # XXXX.
I never contracted with Ocwen at any capacity and have never had any business relationship verbal or written. The OCWEN Account # XXXX corresponding to my property at XXXX XXXX XXXX XXXX CA XXXX was created without my authorization and through identity theft of my personal and private information.
The Second Notice of Fault in Dishonor and Opportunity to Cure was served on XX/XX/XXXX Certified Mail # XXXX.
The Third Notice of Default in Dishonor Discharge of Obligation to Pay Instrument was served on XX/XX/XXXX including my Notarized Affidavit of Non Response.
Attached please find the above mentioned demand letters and notices for your confirmation and records.
attentively, XXXX XXXX
Company Response: Closed with explanation
2019-06-20
San Diego, CA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: On the XX/XX/2019, Ocwen mortgage provided a mortgage reinstatement quote. At the same time, I received a notification of mortgage loan service to XXXX. Ocwen and XXXX are one in the same company. I contacted XXXX to get a reinstatement notice but told it would take 5 business days. Yet the Ocwen system could immediately provide me with a quote. To prevent additional fees being charged, I bankwired {$18000.00} to Ocwen from XXXX XXXX XXXX. As of this date, I've deal with Offshore call centers who are absolutely clueless and are showing nothing. One would think that a bankwire and the loan status, would get priority when processing a bank wire. I've bank wired funds in the past to Ocwen and they were applied immediately. I'm tired of the run around and the clueless call center employees. I want the funds applied as of the XX/XX/2019 when they were received I've attempted to contact the CEO or the executive response unit. Nothing exists as I suspect they would be inundated with complaints like mine.
Company Response: Closed with explanation
2019-06-19
Smoke Rise, GA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-19
Brooksville, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-19
Collierville, TN
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-19
OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX, I entered into a loan modification. I also was given a consumer protection attorney in my area. The modified amount was {$88000.00}. In XX/XX/XXXX, {$70000.00} of this loan became a debt cancellation but was later renewed as a new loan. Under this premise, a balance of about {$18000.00} was due and owing on the loan.
The cancellation placed the fair market value of the home at {$74000.00}. Ex. " A '' On XX/XX/XXXX, the loan servicer sent the attorney a payoff statement where it indicated the principal balance was {$88.00}, XXXX plus {$610.00} in interest, plus escrow of {$280.00} and court fees of {$530.00} for a total of {$89.00}, XXXX. Monthly payments of {$610.00} per month plus interest of 3.75 %.
1. The servicer alleges that the interest amount and the monthly payments are identical.
2. Page 2 gives the interest breakdown for XX/XX/XXXX through XX/XX/XXXX. Per diem being approximately {$9.00} per day justifies a {$270.00} interest payment for XX/XX/XXXX and XX/XX/XXXX and the remainder of {$64.00} due for XX/XX/XXXX, which is an indication that every third month, the interest should be {$64.00} {$270.00} is 44 % of {$610.00} ; {$64.00} is 14 % of {$610.00} and 3.75 % of {$610.00} is {$23.00}. What is the understanding of the interest? Is the interest on the monthly payment or the loan balance. Even if its on the balance, the servicer alleges that {$610.00} is to be divided by 3 months with the third month substantially less than the first two.
The second issue is : a total amount of interest is always included in most loans even when the percentage of interest is calculated.
Here it's not.
The consumer protection attorney who provided the documents that I'm providing you, filed a complaint in federal court and then dismissed the complaint alleging that no issues existed. He accepted a {$5000.00} settlement that he did not explain what it was for with me receiving a final payment of {$1000.00} ; I disagree and filed this complaint.
Fraud is an issue here. In XX/XX/XXXX, the servicer states a balance of {$89.00}, XXXX. Each month, from XX/XX/XXXX til XX/XX/XXXX I paid {$650.00} mortgage payment. {$650.00} x 12= {$7800.00}. {$89.00}, XXXX, XXXX= {$81000.00}. XX/XX/XXXX til XX/XX/XXXX, I paid {$650.00} x 8= {$5200.00}. {$81.00}, XXXXXXXX= {$76000.00}.
On XX/XX/XXXX, PHH Mortgage Services notified me that the servicer has joined with that company. It also advised me that the balance on the account stands at {$86.00}, XXXX. This means that a grand total of {$3200.00} has been applied out of 24 payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-06-18
Oliphant Furnace, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-06-18
San Diego, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My Mortgage is with OCWEN which recently has converted to PHH. My loan number is XXXX. About six months ago they increased the rate to 5.625 from 4.875. All the increase in payment went to Interest not principle. After ten years of this loan I am paying {$920.00} in interest and {$540.00} in principle. Before the rate increase the amount of interest and principle were approximately even.
This is my complaint. Two things : First I feel they have cheated in the way they applied the extra payment and that now I have almost no principle reduction. Second I requested an amortization schedule and they have refused to provide it.
Company Response: Closed with explanation
2019-06-18
Baltimore, MD
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation