OCWEN FINANCIAL CORPORATION

2016-05-18

Dover, NJ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Cleveland, OH

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Augusta, GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Hillsborough, NJ

Settlement process and costs

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Gastonia, NC

Taking/threatening an illegal action

Debt collection: Mortgage

Seized/Attempted to seize property
Complaint: I contacted Ocwen today regarding the conflicting status on the account and was placed on hold for a long period of time. I was later told that because we were working with our relationship manager that I had to call another number. The number provided was the number to the Office of the Ombudsman. This office took our information and placed my wife on hold later coming back and stated that we had to Contact XXXX XXXX because there was nothing they could do even after telling us the day before that there was not active sale, but today stating that there was a sale on Friday XXXX XXXX, 2016. When XXXX XXXX was contacted via email, counsel said that because 1 year ago, we had said that we were not interested in a modification, that modification chances were off and the sale would be held on XXXX XXXX, 2016. An email was sent back stating that we were interested in a modification. The attorney came back and said no to the opportunity for a modification and said that any future communication concerning the matter must be directed to him ( cutting off any contact to our relationship manager, Owen 's Office of the Ombudsman and Customer Care ), just XXXX day after the Relationship manager said that there was no sale pending and that modification assistance was available.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-18

Indianapolis, IN

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Long Beach, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: There is a NEW XXXX stand off between OCWEN and XXXX and my autistic son XXXX XXXX is getting hurt by OCWEN and XXXX blaming each other instead of restoring my perfect six year payment history so I can get a personal loan to fix my son 's XXXX. An XXXX doctor said that if he had teeth like my son, he would want to be on XXXX until the XXXX got fixed. XXXX can not take XXXX and is suffering intense pain until OCWEN and XXXX undo the damage preventing me from getting a loan for XXXX ' XXXX XXXX. This nightmare has been dragging on for months now. Here is a link that shows you OCWEN was engaged with a similar XXXX Stand Off with XXXX in XXXX 2016. The ongoing and various delays have turned this into an Americans With XXXX matter. My son could have had his XXXX by now. Because of the various delays, we have no idea when I will be able to get the loan now. I did nothing wrong. My autistic son XXXX did nothing to deserve being kept in pain like this. Here is the link to the blog about this most recent XXXX Standoff with OCWEN and another party with me and my son trapped in the middle. This should not even be happening. XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-18

San Jose, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Garrison, MD

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Washington, DC

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Ocwen and XXXX bank attempting illegal foreclosure with fraudulent documents and a mortgage that was discharged 6 years ago. 1. The Plaintiffs filed their claim for judicial foreclosure on XXXX XXXX, XXXX, at Count XXXX in paragraph XXXX of the Plaintiffs complaint, the Plaintiff alleges that the Default occurred on XXXX XXXX, XXXX about six years after the alleged default by the Sole Home Owner. The Plaintiffs filed with the Court see XXXX XXXX a letter of default on XXXX XXXX, XXXX, but although the letter does not detail a default or any details of the Default. In part the letter explicitly states in small print on the bottom of the document " that if this mortgage was in active Bankruptcy or has been discharged in Bankruptcy the notice does not pertain to the Sole Home Owner '' - this is paraphrased. 2. On XXXX XXXX, XXXX, Debtor/Defendant filed a voluntary petition for relief under Chapter XXXX in the Federal Bankruptcy Court of the District of Columbia. Debtor Declaration, see XXXX XXXX paragraph XXXX. XXXX of the creditors listed on Debtors petition was XXXX Mortgage, who at the time proclaimed to own the mortgage of the home where the Debtor is the Sole Home Owner of XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX DC XXXX. XXXX XXXX, Id. At paragraphs XXXX and XXXX docket entry XXXX, which is the Petition for Bankruptcy, subsequently on XXXX XXXX, XXXX, the Bankruptcy Court granted Debtor a discharge of her debts under Sec XXXX of the Bankruptcy XXXX EXHIBIT XXXX paragraph XXXX docket entry XXXX. The Plaintiffs claim for Judicial Foreclosure is therefore conclusively time-barred as discerned from the face of the complaint. XXXX XXXX, XXXX XXXX at XXXX.The Plaintiff entered appearance and had the opportunity to file their action during and immediately post-Bankruptcy discharge of the Defendant, but for unknown reasons to Defendant, the Plaintiff did not show or act timely. COUNT XXXX THE NOTE IS NOT A GENUINE INSTRUMENT 3. The Plaintiff provided an exhibit which on its face constitutes an allonge, but this allonge was not attached to the Note and the allonge was not numbered as an exhibit. The allonge was redacted to remove the loan number of the original transaction, see XXXX XXXX. 4. The exhibit of the allonge indicated that the allonge was endorsed in blank on XXXX/XXXX/XXXX, by XXXX, the original Lender. The individual who signed the endorsement was XXXX XXXX, the President, and was stamped the Certified Original by XXXX see EXHIBIT XXXX. This copy was provided to XXXX XXXX XXXX of the XXXX office of Consumer Protection Agency via fax XXXX XXXX, XXXX by Ocwen. XXXX mortgage filed Chapter XXXX on XXXX XXXX, XXXX and was indicted for nationwide fraud and shut down ; yet the Plaintiff and their Counsels supplied a new version as of current see EXHIBIT XXXX with a different stamp replacing the Certified Original of The Lending Connection, by XXXX XXXX as XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The original purported allonge in blank now bears a new stamp naming XXXX XXXX Mortgage as having standing. 5. There are several issues with this document which the Borrower alleges to be a fraud on the Court and on the Borrower ; a. ) The allonge was not necessary as the Note appears to have sufficient space to place stamps of endorsements. b. ) The Sole Home Owner has an un-redacted copy of the allonge See EXHIBIT XXXX, which was mailed to her by XXXX, where the loan number appears on the XXXX, on the very top of the XXXX, which the Sole Home Owner has in her possession see EXHIBIT XXXX the allonge included identifying information which indicated that the allonge was faxed to the XXXX the document number is written on the allonge to be DOC XXXX page XXXX on XXXX XXXX, XXXX. c. ) The XXXX was endorsed in Blank by the Lending Connection. The said allonge has another
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Gloucester City, NJ

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: On XXXX XXXX, XXXX, I accepted a Mortgage Loan Modification Agreement from Ocwen Loan Servicing , LLC . Ocwen 's Contract Management Modifications Coordinator, XXXX XXXX, signed-off on the agreement on XXXX XXXX, XXXX. Subsequently, all of my monthly mortgage payments have been paid on-time or ahead of the due date, which is the XXXX of each month, as required. However, on four [ 4 ] separate occasions since the approval of my Mortgage Loan Modification, Ocwen has placed my account on a Trial Modification Plan and/or Forbearance, despite the fact that I have not defaulted on the agreement. In addition, I received a " Notification of Default '', dated XXXX XXXX, XXXX. Note, that each time an incident occurred I contacted Ocwen Loan Servicing LLC., to dispute the recurring problem. As a result, they would refer me to an " Escalation Manager '' and/or their Research Department to have the issue resolved. Subsequently, each " Escalation Manager/Specialist '' [ XXXX ext. XXXX, XXXX ext. XXXX, XXXX ext. XXXX, XXXX ext. XXXX ] would allegedly investigate, then resolve the issue, over a period of one [ 1 ] to two [ 2 ] months, only to have the situation recur. Nonetheless, XXXX continue to receive harassing telephone calls from customer service informing me that I have an arrearage that needs to be paid, mortgage statements that indicate my mortgage is on a " Trial Modification Plan '', and more recently a " Default Notice ''. My mortgage is clearly not in default. Payments are made directly from XXXX XXXX XXXX on the 30th or last business day of each month from my checking account, once my Direct Payday Deposit enters my account. This is extremely frustrating. Please help resolve this issue.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-18

Patterson, MD

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: A continuation of Case # XXXX Despite OCWEN 's acceptance of responsibility for their mistake in accounting and notification, and the fact that I have paid everything on time, when they asked for it, all three credit reporting bureaus are still showing me as delinquent on XXXX 2015 's mortgage payment. I need to have CFPB pressure on OCWEN to make them correct my credit reports.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

South Florida, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I received a letter dated XXXX XXXX, XXXX from Ocwen Loan Services , LLC ( Unique ID No. XXXX ) asking to provide proof of homeowners insurance on a property I purchased in XX/XX/XXXX. Ocwen owns my mortgage since XX/XX/XXXX or XX/XX/XXXX. The property located in Florida is a townhome in a condominium. We 've always had condo insurance which is responsible for any damage up to " unfinished walls '' meaning that kitchen and bathroom cabinets, wall finishing, flooring, stairs, etc. are not covered. Since XX/XX/XXXX the certificate of insurance issued by the condo association insurance company was enough for the different owners of my mortgage including Ocwen in the last XXXX years. I called the condo insurance company asking to submit to Ocwen the XX/XX/XXXX-XX/XX/XXXX certificate. When I called Ocwen last week to check if they had received the certificate, Ocwen confirmed that they had but that they were asking for additional insurance to cover any additional cost finishing the walls, etc. I asked them to explain why Ocwen had decided to start requesting for additional insurance when for many years the certificate of insurance from the condo association was enough. I was left waiting for a supervisor for more than XXXX minutes until the representative got back to the phone to tell me that someone will call me later. This new requirement is an additional financial burden placed upon me despite the fact that I have never being late with my mortgage payment even when my property was under water. My questions to you are the following : 1 ) Can Ocwen decide to up the insurance requirement from what has been sufficient for many years without a new law backing their decision? 2 ) Can Ocwen purchase this additional insurance without given me enough time to inquiry about the validity of their request? I thank you in advance your kind attention to this complaint and prompt response. XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Cutler Bay, FL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-18

Lynn, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: Im writing in regards to my father. He has since passed away. He sold his house to my husband and my self in XX/XX/XXXX we have been having difficulty paying our mortgage. All the paperwork that comes in regards to this is also sent in his name. Why? I have a copy of the original mortgage that show we took out he mortgage. He has since passed away from XXXX and we need to get this straightened out.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Saint Clair, MO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have been logging complaints against Ocwen since XXXX and still my issue and those of at least XXXX other individuals have not had closure with this inept and corrupt company. How long will they be allowed to stay in business and disrupt peoples lives? Their stock continues to drop like a rock. I believe at the time I registered my first complaint, OCWEN stock price was approx. {$60.00} per share. As of right this minute it is trading at {$1.00}. How long before this company is de-listed and sent packing and those who run this company sent to jail? And when will all those people who have been ripped off be compensated for their losses because of this company? Again, in my case they have been/are in collusion with XXXX XXXX XXXX XXXX. and their legal representative XXXX XXXX. They were attempting to sue me for approx. {$35000.00} dollars and then settled with me, out-of-court for approx. {$5000.00} and then went directly to Ocwen and received money from them without my knowledge. Then as recent as a couple of month ago in XX/XX/XXXX and STILL do this again for approx. {$7000.00} which OCWEN paid them ( XXXX ) even though this has yet to be rectified. I do n't know what else to do/say. Ocwen, should until this gets resolved at the very least, be banned/bared from foreclosing on anyone else. As usual I am afraid OCWEN will go under before they can pay me or anyone compensation for all their wrong doing. They are attempting to foreclose on me again ( this is about the 3rd time ). This needs to be stopped NOW. Sincerely, XXXX XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-18

Gastonia, NC

Taking/threatening an illegal action

Debt collection: Mortgage

Seized/Attempted to seize property
Complaint: I contacted Ocwen today regarding the conflicting status on the account and was placed on hold for a long period of time. I was later told that because we were working with our relationship manager that I had to call another number. The number provided was the number to the Office of the Ombudsman. This office took our information and placed my wife on hold later coming back and stated that we had to Contact XXXX XXXX because there was nothing they could do even after telling us the day before that there was not active sale, but today stating that there was a sale on Friday XXXX XXXX, 2016. When XXXX XXXX was contacted via email, counsel said that because 1 year ago, we had said that we were not interested in a modification, that modification chances were off and the sale would be held on XXXX XXXX, 2016. An email was sent back stating that we were interested in a modification. The attorney came back and said no to the opportunity for a modification and said that any future communication concerning the matter must be directed to him ( cutting off any contact to our relationship manager, Owen 's Office of the Ombudsman and Customer Care ), just one day after the Relationship manager said that there was no sale pending and that modification assistance was available.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-05-18

Portland, OR

Settlement process and costs

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-18

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-17

Rome, NY

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-17

San Diego, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-17

Emeryville, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-17

Atl, GA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-17

Newnan, GA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-05-17

Wallington, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response