OCWEN FINANCIAL CORPORATION

2016-06-15

Polson, MT

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Complaint: 1. We were misled to believe that when making Biweekly payments the money we paid early would apply to principal, thus lowering our balance sooner due to the compounded effect of paying principal early. Instead, Ocwen simply pocketed the early payments and did not apply them to anything, using our money for free. 2. We asked to cancel our Escrow account because OCWEN raised our payment to escrow when we did not have any change in taxes or insurance, and would not explan why they kept increasing the escrow payment. Ocwen responded that our loan to value was not high enough ( 75 % or less LTV ) they used the purchase price of our home that we paid in 2008 in the worst time in the market. We called their consumer ombudsperson and asked if there was a way to recalculate the value of the home based on the many repairs we have done, and the market improvement since then. They have not responded.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Douglasville, GA

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Fort Pierce, FL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I received a Delinquency notice letter form ocwen loan servicing dated XX/XX/XXXX regarding loan number XXXX.States that i 'm late on my mortgage payment as of XXXX/XXXX/XXXX I 'm XXXX payment delinquent on my mortgage loan my account first became delinquent on XX/XX/XXXX.failure to bring my loan current may result in fees and foreclosure -the loss of my house.the total : {$130000.00}. my attorney williams sent a letter to ocwen loan servicing dated XX/XX/XXXX regarding the alleged debt owed to provide verification of the debt and the name and address of the original creditor within thirty ( 30 ) days of the date of this letter .ocwen loan servicing never respond to the letter .until XX/XX/XXXX my former attorney XXXX XXXX reached out the bank 's attorney .And ocwen loan servicing said that they are willing to accept {$110000.00} for the home now .And she asked what bout XXXX and she was advised that the bank 's attorney only represents ocwen and they can not speak to behalf oh XXXX. I may contact a private lender to see if they will loan me to money, on XX/XX/XXXX I receive a Non Approval notice letter from ocwen loan servicing states that they are unable to offer a home Modification because : As of date of this letter my loan has confirmed foreclosure sale date within 7 business days.On XX/XX/XXXX I receive a confirmation of cancelled effective XX/XX/XXXX any unearned premium that may have been paid from escrow account has been refunded Please be advise that this Loan number XXXX is totally fraud and was created by ocwen loan servicing for own purposes of used .Because i never made any payments to ocwen loan servicing regarding this loan # XXXX .Ocwen loan servicing has a voice recorded stated that i paid {$5900.00} was received on XX/XX/XXXX and my next payment of $ XXXXis Due on XX/XX/XXXX .This is totally untrue .Also on XX/XX/XXXX I receive an email from my former attorney XXXX XXXX stated that lawsuit been filed by INVESTORS
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-15

Keyport, WA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have been working feverishly on a short sale for my client. His servicer is Ocwen. They cancelled us out back in XXXX / XXXX XXXX when we needed an extension. When reviewing for the extension they said he no longer qualified for HAFA because it was too close to the foreclosure sale date. And in order to qualify the sale date would have to be 90 days out. In XXXX XXXX, XXXX, Ocwen postponed the foreclosure sale date to XXXX/XXXX/XXXX which allowed us enough time to process for HAFA. I submitted the same package but with updated financials on XXXX/XXXX/XXXX. They began processing. I supplied all the required items. Then in XXXX XXXX they ordered a new appraisal. Appraisal came in at the same value as it was previously. In XXXX, Ocwen also made a change to the address within their system changng it from legal description of XXXX. This required us to resubmit paperwork with a new address. They ended up allowing it to remain on my paperwork as XXXX. But still required me to resubmit the entire packag again. They mademe do this multiple times. With different reason given as to why. In XXXX Ocwen requested an update Unpaid Principal Balance statement from the second mortgage company. I finally was able to obtain the UPB and sent to Ocwen as soon as I received it. This is when they finally reviewed the file in its entirety, even though prior to this point they had everything they needed to review and approve. Also, in XXXX XXXX Ocwen told me that it was against the HAFA guidelines that a buyer/real estate broker to contribute funds towards the 2nd lien. We were able to get past that and moved forward with that issue. Then on XXXX XXXX, I called to get an update on the file. The guy ( XXXX ) I spoke to said it looked like the quality team is going to deny the current offer price because the current offer price was n't going to net them as much as a foreclosure sale would net them ( Ocwen ). But that, that note was not official yet. On XXXX XXXX, I received an email with a letter attached stating that our price was in fact not acceptable but that we could submit a higher offer. On XX/XX/XXXX, I spoke to XXXX @ Ocwen and rquested what amont I needed to counter the buyer at. Hetold me thata purchase closer to {$98000.00} or a minimum acceptable net proceeds of {$63000.00}. I worked with the buyer 's agent and the buyer 's agreed to pay a higher price so that Ocwen would approve. I sent the paperwork over to Ocwen on XXXX/XXXX/XXXX. Knowing it takes them 24-48 hours to process paperwork I called on XXXX/XXXX/XXXX to follow up with if they received the paperwork and if there were any updated notes. I was told the documents were still in review. I called again on XXXX/XXXX/XXXX - 10 days from our sale date because I am trying to get an approval to close this file - This is when I was told by XXXX @ Ocwen that management is requesting the removal of the {$10000.00} relocation incentive to the seller because we were to close to the foreclosure sale date for the seller to get a relocation incentive. I sent over a revised settlement statement minutes after getting off the phone with XXXX. I called this morning XXXX/XXXX/XXXX to verify if the revised settlement statement was received. I spoke with XXXX @ Ocwen whom told it was received and that she expedited the file to the team and hopes that it will be reviewed within 24 - 48 hours. Mind you we have 9 days, including weekends until the sale date and only 5 business days to close this file. I feel Ocwen intentional dragged their feet in this matter so that they could instead foreclose on this homeowner, whom is XXXX.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

CT

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: i have been in limbo since XXXX with my mortgage. this has destroyed my business and my family. i needed my credit to get loans to build etc ... .. i tried working with indy mac years ago but they started a modification but stopped because the FDIC was taking them over. since then the new company XXXX charges and misc charge for inspections, realtor fee 's etc ... .have just put the loan amount through the roof. i ca n't get them to give me the bills for all these charges and the licenses of the people doing these special tasks for the bank. for example the bank is charging me XXXX of dollars for realtor appraisals? they do this for free? also this needs to be done by a XXXX person. they will not send me the name of the person and copy of the XXXX or the report? if i am to pay for this why cant i get this info? this is just one of the scams and added fraudulent charges they are trying to have me pay. this again is to drive up the cost on the house to put it further and further under water.i have since found out that they have no real willingness to modify because they are reimbursed the entire original loan amount from the FDIC no matter what they sell the take house for. now bank has started up again with foreclosure. they ca n't produce the original note and have told me the note was lost. i was told if the note is lost. they give the court documents that are totally fraudulent. i spoke to a reporter who is doing a story on this whole thing and since then in XXXX thing seemed to have stopped? he found violations of so many different banking laws and sec rules. now the bank has hired a new attorney and they say a satisfaction of mortgage which my esq found on the town records fraud? they made a mistake and now they say i am to blame. they have use robo signed doc for years and now that it is in my favor it is my fault? i have written hundred of letter to indy mac and every time they tell me something different. i was told note was lost and i would be getting a XXXX back in XXXX? this is why it was satisfied. crazy thing is they are doing all this with tasx payer .
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-15

Chicago, IL

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Quartzsite, AZ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: On XXXX XXXX 2016 I sent in my monthly payment for XXXX 2016 in the amount of {$3400.00}. Ocwen received that payment on XXXX XXXX 2016 at XXXX. In the form of check # XXXX which breaks down as follows : ( 1 ) {$1100.00} for the regular monthly mortgage payment, and ( 2 ) A extra {$2300.00} to be applied to the principal. I had clearly stated this as you can see on my monthly mortgage coupon and at the bottom of my check. Ocwen failed again to apply my funds correctly. Ocwen applied ALL of my check to only the principal and nothing to the monthly mortgage payment. Since they did this my account still shows that I owe a payment for XXXX 2016. This is not correct. I am a month ahead on my mortgage payments.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

NY

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am devastated and frustrated after not able to come to a work out plan with Ocwen that will be affordable. Due to circumstances beyond my control .I had entered in to permanent loan modification in XXXX with an un paid balance of {$560000.00} This modification included a graduated interest rate and payment based on a schedule with an escrow account every month in the amount of {$1400.00}. Payments were interest only with a balloon payment at the end of 30 years..I was laid off from my job in XXXX of XXXX and shortly after I became ill and XXXX was necessary. That kept me out of work for several month. I began to default on my mortgage in XXXX. The adjusted payments became tough on us. I reached out to Ocwen for help to no success. I have provided documents requested and all they have done is pros pone and pros pone reviews to the e point that this delayed has increased the note to {$700000.00} thousand dollars. I want to keep my home. We have XXXX children to provide shelter for. Please hear me out. Refinancing as this point is not an option for I have done an appraisal and my home is worth less than what we owe. There are a lot of issues regarding my note which includes TILA issues.. I had no other choice than to request a Mortgage Fraud Investigator to complete a review of my mortgage.. All I really want is to keep my home for my children .Please I am really looking for an affordable mortgage.. Hope you can help me.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-15

Keyport, WA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: I have not been receiving any monthly statements ( or periodic statements ) From Ocwen Loan Servicing , LLC, since my bankruptcy case closed on XXXX XXXX, XXXX. A federal rule, which went into effect on XXXX XXXX, XXXX, requires monthly statements be sent out to homeowners. XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-15

Ft Myers, FL

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

Tampa, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

Ridley Park, PA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

Charlotte, NC

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

Greenwood, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I missed a payment and when that payment became past due. I was unable to make a payment of XXXX payments to get caught up so my single payment was returned to me. I have been unable to secure a loan for past due payments and now owe {$28000.00} to get my loan current. I have been insisting on a loan modification which the lender refuses to give me. I am submitting an appeal to the servicer in regards to the loan modification denial. I was only given XXXX options to either short sale or a deed in lieu. I do not want to lose my house and feel that the bank is trying to take my house. I will now file Chapter XXXX bankruptcy to try to keep my house. I feel that I am being treated unfairly and I will be homeless if they take my house. Please do not ask the servicer to send me another stack of paper showing that they have done nothing wrong in servicing my loan.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

Mechanicsville, MD

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-14

NY

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: Due to my divorce agreement, my ex-wife was court ordered to pay the mortgage and all carrying charges ( I have documents ) until the children were emancipated and the house was sold. She stopped paying the mortgage and I was never informed. They have been reporting this to the credit agencies and it 's affecting my credit rating.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-14

Bohemia, NY

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Complaint: Ocwen has made my experience with them terrible. I went from a 2.99 interest rate and out of know where it increased to 6.74 %. I have tried to refinance my rental property with my bank but due to the property not worth what I purchased it for I do not have enough equity in the property. Ocwen talked me through trying to get a modification this process took six months and I received a denial. A 6.74 they have me trapped in is unethical.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-13

Briones, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed

Disputed: No Timely Response

2016-06-13

Antioch, TN

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

Brooklyn, NY

Cont'd attempts collect debt not owed

Debt collection: Mortgage

Debt was discharged in bankruptcy
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-06-13

Natrona Hts, PA

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: I started my mortgage with XXXX XXXX XXXX. At the time of the mortgage, i had my taxes and insurance paid through the payment. When the file was transferred to OCWEN, for reason 's unknown, my taxes were not paid through my payments. Now, according to OCWEN, I owe about {$30000.00} or more on my mortgage. I filed chapter XXXX bankruptcy and moved it to a Chapter XXXX, which is now dismissed. I am in the process of modifying my loan with OCWEN, but I do n't really understand how my balance became so large, and how my payment became so large. I would like a full accounting of the loan from the time it was transferred to OCWEN to now.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

San Jose, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Dear Sir/Madam, I have concluded an extensive investigation and analysis of various documents associated with my Loan and the purported transfers and assignments thereof. These documents include : the Trust Deed, Note, and relevant foreclosure documents. I have determined there was apparent fraud involved with respect to several parties involved in invalid transfers/assignments of the Deed of Trust and Note relating to the above-mentioned property address. The invalid and fraudulent conveyance of rights, title and interest created lack of authority to transfer, substitute, or convey rights, title and interest of our Client 's property rights in relation to Deed of Trust, dated XXXX/XXXX/XXXX and recorded XXXX/XXXX/XXXX. As an additional matter, I am alarmed with the manner in which I have been treated by Ocwen Loan Servicing, LLP 'S representatives. OCWEN 's representatives have made blatant misrepresentations causing me serious damages, including the potential foreclosure of my home. The above-mentioned violations subject you to sanctions and nullification of the loan and the substantial nature of this claim may exceed the policy limits on any and all insurance policies issued that cover these types of risks. There are many legal issues here ; ( 1 ) Here, there is a lack of clarity as to the identity of the real party in interest with the power to foreclose. I contend that through their own actions, none of the parties involved actually continued to hold valid standing to foreclose when the foreclosure occurred. From the recorded documents I have retrieved it appears that XXXX XXXX XXXX , XXXX was the original Lender as of XXXX/XXXX/XXXX ( Exhibit " A '' ). However, the Notice of Default and Election to Sell Under Deed Of Trust recorded date XXXX/XXXX/XXXX ( Exhibit " B '' ) states that contact : C/O XXXX XXXX. Then on XXXX/XXXX/XXXX XXXX XXXX XXXX, XXXX XXXX, as trustee for XXXX XXXX XXXX , XXXX Mortgage Loan Trust, Mortgage Pass-Through Certificates SEries XXXX was apparently assigned the Deed of Trust by XXXX ( Exhibit " C '' ). Then a Substitution of Trustee was file on XXXX/XXXX/XXXX Name XXXX XXXX XXXX XXXX XXXX XXXX , XXXX as a trustee under said Deed of Trust. sign by Ocwen Loan Servicing , LLC as Attorney in Fact. Then a Notice of Trustee Sale, dated XXXX/XXXX/XXXX and recorded XXXX/XXXX/XXXX ( Exhibit " E '' ) was filed under the name of either XXXX XXXX XXXX , XXXX, as the only reference to the investor listed was the details of the original Deed of Trust 's recording information, or the apparently newly assigned investor, XXXX ''. Finally, the Assignment of Deed of Trust, dated XXXX/XXXX/XXXX cross out and and have another dated XXXX/XXXX/XXXX and recorded XXXX/XXXX/XXXX ( Exhibit " F '' ) shows XXXX XXXX XXXX, XXXX XXXX, as trustee for XXXX XXXX XXXX , XXXX Mortgage Loan Trust, Mortgage Pass-Through Certificates SEries XXXX, as the new assignee of the Deed of Trust, Dated XXXX/XXXX/XXXX & recorded XXXX/XXXX/XXXX. I did email their trustee fax to OCWEN and their trustee NOTICE OF INVALID INSTRUMENT ( S ) AND NOTICE TO CEASE AND DESIST and they continue to ignor my request. ( Exhibit " G '' ) Based on the above analysis, I contend that OCWEN has violated several recording laws and has fraudulently obtained loan documents and are attempting to foreclose on my property. Moreover, I demand that OCWEN bring the Original Note to the undersigned so that I can analyze the Note for proper transferring signatures, dates, allonges, etc. As it stands now, it is clear that OCWEN does not have standing to bring this foreclosure action and OCWEN must promptly halt the foreclosure process. Very Truly Yours, XXXX XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

San Jacinto, CA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: I contacted Ocwen Loan Servicing in the month of XXXX. I spoke with a XXXX XXXX, agent XXXX. XXXX regarding an Escrow analysis that I received from them dated XXXX XXXX, XXXX. The statement indicated that I owed an outstanding amount of {$800.00}. In spite of this claim, my upcoming payment showed a reduction from {$890.00} to {$850.00}. The agent advised that I would receive an adjusted Escrow Analysis reflecting updated information. I received another updated Annual Escrow Account dated XXXX XXXX, XXXX. The new analysis indicates that payments were received in the amount of {$850.00} of which {$580.00} was for principal and interest and {$260.00} went into the escrow account. The above reflects a discrepancy and inaccurate information. The actual amount I paid from XXXX XXXX through XXXX XXXX was {$890.00} as reflected on the XXXX XXXX, XXXX Escrow Disclosure statement. My tax bill for XXXX XXXX, XXXX to XXXX XXXX, XXXX is {$2500.00}. Since I paid {$890.00}, {$680.00} should have gone towards the principal and {$200.00} towards the real estate taxes.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

Oxford, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I am a XXXX veteran. I request that a federal or state financial regulater conduct a thorough examination into my loan under ocwen, as well as when my loan was with litton. There are deficiencies in loss mitigation and loan modification process.charging unathorized fees for default related sevices.Deficiencies in how my loan was underwritten and serviced.Providing false or misleading reasons for denial of loan modification under hamp.Misdated letters and correspondence thats not clear understanding causing loan to default. XXXX 2012 modification qualified under hamp and should have been permanent, not " XXXX '' this practice of bait and switch is not helping home owner and is not removing the toxisty out of this toxic mortgage.This practice of denying me an affordable modification is contrary to the spirit of the Making Homes Affordable Act, and in non-compliance of the National Mortgage Settlement Rule.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-06-13

Brooklyn, NY

Settlement process and costs

Mortgage: Home equity loan or line of credit

Complaint: I requested a settlement on the account. The issues raised were also sent to the New York Attorney General Office and XXXX Finance Mortgage Division and the Liquidation Trustee for XXXX XXXX XXXX. Ocwen has failed to address any of our factual concerns relating to collecting on a Home Equity Trust that was part of a XX/XX/XXXX DOJ Consent Order and a Bankruptcy Order liquidation of claims prohibiting collection activities on a debt. As part of the XXXX Report key objectives for Ocwen Loan Servicing LLC . 1 ). The New York Consent Order Compliance ( XXXX XXXX ). The Consumer Financial Protection Burueau ( CFPB ) 3 ). National Mortgage Settlement ( NMS ) Compliance Requested Escrow Termination On XXXX XXXX, XXXX I received the Escrow Account Statement dated XXXX XXXX, XXXX. On XXXX XXXX, XXXX, a request was submitted to terminated. We received a denial blanket response from Ocwen dated XXXX XXXX, XXXX. The Research Team stated XXXX Taxes payment was due in 25 days therefore the Escrow could not be terminated. As noted, Ocwen pays the Taxes XX/XX/XXXX years prior which is enclosed. There were 60 calendars days for me to send in the payment and you failed to respond. I 'm still requesting termination. Also The XXXX XXXX is due in 180 days from XXXX XXXX. You failed to respond the specific reason why you are requiring an Escrow account. It was also stated that we had a negative balance in our Escrow. Analysis. Ocwen Loan Servicing was sent XXXX Finance all tax payment history and bills on XXXX XXXX, XXXX for an Escrow. Ocwen failed to address the concerns. We sent the payment of {$2500.00} as stated and they still mis applied the payment and stated we still owe and have not addressed the termination of the escrow account. It appears that Ocwen is " throwing figures around '' and incorporating attorney fees in the amount due. I do n't understand how a payment can jump from {$970.00} to {$1800.00}. Ocwen as XXXX, the owner of the loan is XXXX XXXX XXXX XXXX XXXX as Trustee for XXXX XXXX XXXX XXXX XXXX XXXX XXXX. According to the Pooling and Servicing Agreement ( PSA ) this loan was never securitized. This is also noted as to the POC XXXX XXXX submitted in the Chapter XXXX case which is enclosed for your reference. Ocwen. acquired the Home Equity Loan loan 18 months later in XX/XX/XXXX which was part of the their unsecured claim in the Chapter XXXX case. There 's no contractual agreement in order for Ocwen to be collecting on the alleged loan. The Fair Debt Collection Practices act under Unfair Practices states " there is no present right to possession of the property claimed as collateral '' through an non -enforceable security interest ; and the false representation or implication that accounts have been turned over to innocent purchasers for value is prohibited. Ocwen has created the false representation or implication that documents are legal process of collecting a debt that are not enforceable. Thus far, Ocwen has collected over {$280000.00} since the claims were adjudicated for the case. We have requested the money to be refunded which they have refused to do so. In addition They have made no effort to adhere to item XXXX of the Security Deed titled " Loan Charges '' If the loan is secured by this Security Instrument is subject to law which sets maximum loan charges and that law is finally interpreted so that the interest or other loan charges collected or to be collected in connection with the loan exceeded permitted limits ( A ) any such loan charges shall be reduced by the amount necessary to reduce the charges permitted limit and ( B ) any sums already collected from Borrower will be refunded. If a refund reduces principal Lender may choose to make this refund by reducing the principal owed under the Note or by making a direct payment to the Borrower
Company Response: Closed with explanation

Disputed: Yes Timely Response