OCWEN FINANCIAL CORPORATION
Consumer Complaints
There are over 28887 complaints on file for OCWEN FINANCIAL CORPORATION. Dated between 2019-12-16 and 2011-12-07.
Complaints Page 268
2016-08-15
Akron, OH
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-15
Hempstead, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-14
Norfolk, VA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: My mortgage company has given me the runaround concerning insurance loss drafts for four months now. I sent them a $ XXXX check from my insurance company for water damage repairs. I have two contractors. One to remove mold and one to replace duct work. The mold contractor finished their job two months ago. The duct work replacement begins mid XXXX. I have requested full payment for the mold contractor for two months now. The mortgage company suddenly had additional forms I had to submit that they did not send in the first packet of XXXX forms and threw up all kinds of roadblocks and delays imaginable until they finally agreed to pay the mold contractor. I received the checks today ; however, instead of providing full payment for the mold contractor, half of the mold contractor payment was provided and a third of the payment for the duct work contractor who does n't even start work until mid XXXX? All I wanted was full payment for my mold contractor that finished their job 2 months ago. The mortgage company is still holding $ XXXX for the duct work contractor. Who can help me?
Company Response: Closed with explanation
2016-08-14
MD
Application, originator, mortgage broker
Mortgage: Conventional fixed mortgage
Complaint: I have been trying to get a loan modification since XXXX 2016 from ocwen. All i get from them is account is in review. They have stopped accepting partial payments and will not help with loan mod. They keep telling me some underwriter with no way to contact them has my information.
Company Response: Closed with explanation
2016-08-14
Swiftwater, PA
Loan servicing, payments, escrow account
Mortgage: FHA mortgage
Complaint: After completing chapter XXXX bankruptcy, I have been getting harassment calls from Ocwen stating I owe XXXX XXXX plus dollars, which is incorrect. First it was stated I missed a payment in XXXX, then after many frustrating calls then it was stated I missed a payment in XXXX, which is incorrect. I have paid my XXXX mortgage payment in the amount of {$1700.00}, which they returned partial payment. They returned {$990.00} and stated they could not take partial payments. I then stated where is the {$750.00} that was sent to you guys on XXXX XXXX. XXXX along with the {$990.00} and it was stated they never got it. All my payments are through my bank with Bill pay from XXXX. Then it was stated they returned the {$750.00} and I stated I never received it. The {$990.00} they returned to me, I sent it right back through bill pay. As of Friday they stated they returned my payment back to my account on XXXX XXXX, XXXX, and as of today I have not receive any funds transferred to the account. At this point I am transferred to the escalation department, and stated by the representative someone would call me back in regards to my funds. Well no one did call back. Now my XXXX payment was sent on XXXX XXXX through bill pay like always.
The part that has me stressed is the fact they are holding on to my funds stating they returned it, second they are telling me my mortgage is {$1700.00} a month which in fact is {$1700.00}, third how can you say I missed a payment when the books and the book keepers are not accurate when they ca n't even get the correct amount of the mortgage payment, and fourth, the last analysis on the account was in XXXX which states I have a sur plus of {$640.00} but I ca n't be told what happened to the funds because they do n't have a record of it and they do n't see this information in the system. As of XXXX, I have not received any analysis on my account. I thought this is done yearly? So here it is I am harassed about money Ocwen states I owe but yet they do n't apply the funds and then lie and say it is returned. {$750.00} + $ XXXX, so how do you keep {$750.00} and do n't account for it. The only best thing to this is bill pay has every transaction from credits to debits on the account and who the check was made out to.
Company Response: Closed with explanation
2016-08-13
Plymouth, FL
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: We are attempting to sell our house but can not because Ocwen in unable to provide us an accurate payoff amount. Due to a prior loan modification, Ocwen and I have a profit sharing agreement if I sell the home for more than the baseline amount, modified by any capital improvements I have made since the modification. Receipts were sent to Ocwen on XX/XX/XXXX and XX/XX/XXXX concerning capital improvements. Ocwen acknowledged receiving them and promised to respond within 24 business hours per their email. It is now XX/XX/XXXX and both my wife and I have spoken to Ocwen multiple times with zero results. Anyone we talk to says they will look into it and get back to us but never does. At this point I expect to need to get legal representation because Ocwen is causing me financial harm as I can not sell my home due to them not following through on their contractual obligations. It is impossible to talk to anyone who knows anything about anything and my contract to purchase a new house is about to expire as I can not sell my home as agreed upon.
Company Response: Closed with explanation
2016-08-12
Jamaica, NY
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-12
Cleveland, OH
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-12
Arvada, CO
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2016-08-12
Grand View, ID
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-12
Albion, NY
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-08-12
Houston, TX
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: Ocwen has reported me late on a couple of my mortgages on XXXX different occasions, yet I made every single payment. The problem stems from them changing the amounts due. I have my XXXX mortgages, a XXXX, and a full-time job to run, and as such I receive upwards of XXXX pieces of relevant mail every month, so reconciling each and every figure against my automated bill-pay amounts, will occasionally result in incorrect amounts. This is NOT the same as missing a payment. In all bad reporting situations, my payments were more than sufficient to cover the due interest and principal, but there was a shortage on the escrow payment. Escrow payments are projected estimates. When Ocwen overestimates the escrow, they send me a check at the end of the year, without interest. When I underpay my escrow, they report to the credit bureaus that I MISSED a payment altogether! How is this justified that they can overcharge escrow, but when I miss a fractional amount of an escrow payment, they can penalize me like I 'm completely irresponsible and destroy my credit?? I 've appealed to them but they respond with robotic zeal and refuse to accommodate me. Other banks send ebills to my bank so the payments adjust automatically ; and if you miss a payment with any other lender, they give you a courtesy call to make you aware of the change in payment amount. Not Ocwen, they have nothing but paper bills ( what century is this?? ), and if you 're XXXX cents below the amount, they just destroy your credit with not a warning whatsoever. Because of this company, my credit remains damaged to the point that I can not refinance, causing me to spiral out of control in my debt as the ARMs adjust. Ocwen will put me into bankruptcy because I was short a few dollars on my escrow payment! Please help me end this bludgeoning.
Company Response: Closed with explanation
2016-08-12
Kendall, FL
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-12
La Sierra, CA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-12
Foothill Ranch, CA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Complaint: I have been trying to resolve my mortgage issue with OcWEN for over two years now, and keep reading about the XXXX XXXX XXXX and the National Mortgage Settlement Administrator giving OCWEN glowing reports and upgrading them. Their are still a HUGE number of Lawsuits pending against them and I should be XXXX of them. They told me to go into arrears so that they could start the Loan Modificationa nd proceeded to delay delay dealy the results, lost paperwork that was FEDEXED to them. Stated that docs were out of date and more and more and more ineptness pushing the amount I now owe to over {$100000.00} and pushing my credit lower and lower ... This criminal organization should not be allowed to " buy '' their way out of trouble and somebody in the organization should go to jail!! I just read an article that they received a favorable rating from this bureau because they have not received as many complaints about them ... Did you ever think that normal people that they have taken advantage of are tired of complaiining when the deck is so clearly stacked against them. So I am telling everyone today if you are still having problems with OCWEN like I am keep the complaints coming. Dont let them Win they should be out of business and disallowed from paying penalties unless it is to their victims ... And no {$120.00} doesnt cover it.
Company Response: Closed with explanation
2016-08-12
Main Office, VA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: I have been charged with invalid and unlawful charges ( property maintenance and inspection fees totaling {$210.00} ) I have asked Ocwen to supply me with copies of alleged worked done as they had no access to my property unless they entered the property unlawfully ( unlawful entry ) my property was secured by my realtor and Ocwen was notified of this by my relationship manager. There was nothing for them to maintain as they had no access to my property and there was nothing to maintain outside either.
Company Response: Closed with explanation
2016-08-12
Lyndora, PA
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Complaint: This is an issue my mom and I are having with Ocwen Loan Servicing. The mortgage is in my mom 's name, but I sometimes made payments from my bank account. In XXXX 2016, Ocwen Loan Servicing reported to XXXX that they did n't receive payments for XXXX, XXXX, XXXX. Our loan was transferred from Ocwen to XXXX in XXXX. XXXX paid Ocwen, which made the account 3 months behind. A week after this, we were notified and advised XXXX that the info Ocwen provided was incorrect. We supplied bank statements, a letter from the bank, a detailed/revolving bank statement, and ACH Transaction statements. Our bank has said that this is all the information they have. Every time we provide Ocwen with the documents they request, they come back and ask for more. First they asked for bank statements for 3 months of the payments - we provided. Then they asked for bank statements until the current time to show the payments were n't reversed - we provided. They asked for a letter from the bank - we provided. They asked for the ACH detail - we provided. They asked for a revolving bank statement - we provided. We have been told by Ocwen several times that " this is the last document they need '' and that they expect to have a resolution soon. Every time I have to contact the bank, they say they have never heard of anything like this. This has been going on for 3 months now. We have provided everything they have asked for but they keep saying they are investigating it. It 's not our fault Ocwen ca n't find the payments. I made other payments to Ocwen through their website/payment system with no issue. It 's not our fault they ca n't find the payments and we should n't be punished by having the mortgage showing 3 months behind. We have asked that the money be given back to XXXX to make the account current. Twice our bank has suggested that we submit a complaint with CFPB. We were hoping to wait until we got the funds back, but since it does n't seem like that is going to happen any time soon, we decided that now we should submit a complaint. We made the payments and do n't feel that it 's fair, or legal, that Ocwen was able to go to XXXX XXXX9 months after the payments were made and claim they did n't receive them! We are getting calls and letters from XXXX almost daily because of this. Before this happened, we had set up a mortgage accelerator to try and get it paid off faster! Because of this mess up on Ocwen 's end, my mom has had to take out money from my dad 's life insurance policy. I wish he had taken out enough to cover the full cost of the mortgage, but unfortunately we do n't have enough to pay it off completely. I feel like we are just jumping through hoop after hoop for Ocwen and they are just playing games. {$2000.00} might not a lot to them, but it is a lot of money for us! There are also late fees on the current mortgage because of this. An Ocwen representative told my mom this has happened before and Ocwen or Ocwen 's bank had directed the money to an incorrect account. After speaking with a representative from our bank today, I feel like this is really our only option. I really do n't understand how it is legal to say payments were n't received over 6 months later and when the account is showing current on their website! I also do n't understand how keep playing these games! We have provided more than enough information! It 's not our fault that they ca n't find it on their end! Please help us!
Company Response: Closed
2016-08-12
Millbrae, CA
Other
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-11
Fort Lauderdale, FL
Communication tactics
Debt collection: Mortgage
Frequent or repeated calls
Company Response: Closed with explanation
2016-08-11
Camas, WA
Loan modification,collection,foreclosure
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-08-11
Rancho California, CA
Loan servicing, payments, escrow account
Mortgage: Conventional adjustable mortgage (ARM)
Company Response: Closed with explanation
2016-08-11
Bay View, OH
Loan servicing, payments, escrow account
Mortgage: Conventional fixed mortgage
Company Response: Closed with explanation
2016-08-11
La Sierra, CA
Loan servicing, payments, escrow account
Mortgage: Other mortgage
Company Response: Closed with explanation
2016-08-11
Stilesville, IN
Loan modification,collection,foreclosure
Mortgage: Conventional adjustable mortgage (ARM)
Complaint: My mortgage company filed foreclosure on me in XXXX, XXXX. We entered a court ordered settlement hearing XXXX, XXXX. They did not have any docs on their end. I appeared at the hearing without an attorney. They knew I did NOT have one at that time. A continuance was filed.
XX/XX/XXXX, I received a package from the mortgage company saying I qualified for a modification. I returned their expedited affidavit and made the XX/XX/XXXX and XX/XX/XXXX payments. The court ordered settlement hearing that was moved to XX/XX/XXXX was again continued, due to our working things out. I showed up in court alone again, with NO ATTORNEY. I made the XX/XX/XXXX payment thereafter. I have also made a payment of the same amount in XX/XX/XXXX and XX/XX/XXXX as well. That is 5 total payments.
By XXXX, I had not received any correspondence from the mortgage company so I went to the website. I discovered they had deactivated my account! I had to reactivate it using a new username. Once I did this, I was able to see that they had changed the statement mailing address to the Legal Clinic I had used three years ago. I promptly changed their address off my account, and replaced it with my own. I also wrote the mortgage co. a letter explaining I no longer use them and they had no right to put them on my account or send documents to them. I told them on the phone when I spoke to their agent in XXXX XXXX that I was NOT using an attorney. The mortgage co. has written letters telling them from the attorney telling them the same, as of XX/XX/XXXX, the Legal Clinic no longer represents me. They have also been called in XX/XX/XXXX by the attorney who told them he no longer represents me. I also told them as we met in the court in XXXX XXXX the I have no attorney, yet they insist on adding them on their own whim. They also have multiple legal docs. from me showing my legal name change from marriage since XXXX, XXXX, and they still refuse to acknowledge that as well, so this is their habit, to choose which documents they use.
In XX/XX/XXXX, I still did not get any correspondence back from them. I logged back into the online system to see they put the Legal Clinic, plus added the lawyer 's name this time, back on my account. I took them back off again, and put me back on. I also sent them an email telling them they are doing this in error, and to look at the signed receipt mail I sent to them in XX/XX/XXXX. As of today, I still have no mail from them.
At this point in XX/XX/XXXX, I called the Legal Clinic I had used in the past, to see if they actually received anything on my behalf. At that time, they had NOT. So, all this time I made payments for 4 months, and get nothing, and neither did the Legal Clinic, who I was not even using. They would have let me know if anything weird like that happened, since I was a previous client.
I am providing statements from XX/XX/XXXX through XXXX, XXXX so you can see the mortgage co. had been sending me statements. I was offered a loan mod in XXXX, XXXX, which is the last month a statement was mailed to me ( the correct address ). XX/XX/XXXX through XX/XX/XXXX have all gone to the Legal Clinic, and they added an attorney name in XX/XX/XXXX as an authorized person on my loan ( he is NOT ). You may also notice inconsistent dates as well. I include the attorney release letter from XX/XX/XXXX, my letter and postal signed receipt from XXXX, XXXX, and court appearance records showing I showed up alone with NO ATTORNEY.
This mortgage co sent my personal business to people who are not involved and totally ignored me, the person who they need to do business with. They totally ignored all previous communications I have had with them regarding my legal name and property valuation. I made the XX/XX/XXXX payment towards escrow, since that was the only way I was allowed to make any form of payment to them for the trial period amount.
Company Response: Closed with explanation
2016-08-11
Granada Hills, CA
Loan modification,collection,foreclosure
Mortgage: Other mortgage
Company Response: Closed with explanation