OCWEN FINANCIAL CORPORATION

2016-08-31

Allwood, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-31

Fort Stockton, TX

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: My home was foreclosed XX/XX/2014 & we had modifications through a previous lender Homeward when it was sold to Ocwen. I believe out modification, loan, payments, & foreclosure was mishandled. We have contacted Ocwen on several occasions with no response to the information we requested.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-31

Cheverly, MD

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Complaint: Can someone please help us! My wife and I must be truthful and our credit scores are less than bad. Also about two months ago we received a modification on this home we 're in now. This has been a nightmare but while I was on military XXXX. I was approved to be under the Soldier and Sailor act. This lowered, credit cards and our mortgage payments. Unfortunately this mortgage company later wanted to know who was going to pay the difference in payment cost. We tried to explain but was met with no aval and they placed the difference onto our loan balance of our loan. Which we were unaware until many months later. So after going back and forth with the mortgage and still being on XXXX XXXX and away from home. Our loan was moved to another mortgage company ( Ocwen ), until we attain the modification. Unfortunately this is still showing negative on our credit history. How in the world can our government system, allow these companies to ruin families. We are honest people and we hope someone can help. Thank you in advance ; my contact information is XXXX ; XXXX Thank you,
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-31

OH

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I am a housing counselor. I have helped a client obtain a HAMP modification on their Ocwen loan. It is not a GSA. Mortgage payment is great. But in reading over the permanent loan modification agreement, I noticed a discrepancy as referred to the Principal Balance Deferment. The homeowner owes around $ XXXX on the home, approximately $ XXXX will be the Principal Balance Deferment and remaining balance of over $ XXXX will have interest of 3.25 %. In the Balloon Disclosure, the principal balance deferment was over $ XXXX. When I asked for an explanation, I was told by a supervisor that the additional $ XXXX was interest that Ocwen would have gotten over 40 years on the principal balance of $ XXXX at 3.25 % which they will not collect because the modification has a maturity of 20 years. No where in the loan agreement was it ever mentioned how they came up with this figure. In fact they refer to the figure as " Deferred Principal Balance Due on Maturity '' and show the amount starting and finishing at over $ XXXX. In the loan agreement they also refer to the {$23000.00} as the " New Principal Balance '' which shall be deferred ( Deferred Principal Balance ). In asking why there is not explanation, I was told that they use " generic '' papers and do not have any place to explain what they are doing. In getting this explanation, I had already escalated the call to a supervisor. After the explanation, I submitted something by fax to the " Research Department '' since I wanted something in writing.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-30

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-30

Jacksonville, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed

Disputed: No Timely Response

2016-08-30

Brooklyn, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-30

Nutley, NJ

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-30

Brooklyn, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-30

Memphis, TN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ocwen Servicing retained attorney XXXX XXXX with XXXX XXXX XXXX XXXX XXXX to modify my mortgage. Although, a modification was offered, accepted and signed, XXXX XXXX has breached contract by not fulfilling agreement. Per modification contract property taxes & insurance is to be escrowed however, I am having to pay out of pocket and I want to be reimbursed all money paid towards insurance. I am paying {$610.00} to XXXX XXXX in C/O Ocwen Servicing.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-30

VA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: For over two years Ocwen Loan Servicing has being trying to foreclose on my property pretending to be a servicer. Original lender XXXX become bankrupt in XXXX.The original servicer American Home Mortgage and XXXX affiliated companies filed for bankruptcy on XXXX XXXX, XXXX. The original Note was satisfied and destroyed during bankruptcy proceeding. The mortgage servicing division of American Home Mortgage was eventually sold to XXXX XXXX XXXX who kept the name of his acquiring company very similar : American Home Mortgage Servicing , Inc. and later changed to Homeward Residential in light of class A action lawsuit and numerous complaints and litigations. On XXXX XXXX, XXXX, Homeward Residential was sold to Ocwen Loan Servicing LLC according to SEC report. Thus Ocwen acquired only a computer record of subject loan which was not deleted along with DOT and Note. When Ocwen sent me a loan servicing note, I requested proof of service, but the request was ignored. I never made a payment to Ocwen. Ocwen is trying to collect payments for paid off obligation as it has been done by previous servicer Homeward Residential. So, Ocwen fabricated phantom obligations by borrowing names of XXXX and MERS and Ocwen employees signed false assignments on behalf of those entities. Two assignment recorded with Circuit Court were fraudulently prepared, signed, and notarized by Ocwen 's employee, which is subject to criminal investigation for conspiracy and mail fraud ( XXXX. ) Now, when their attempt to foreclose failed because of several lawsuits I have filed against Ocwen, they found another foreclosure mill XXXX XXXX XXXX XXXX VA Beach ( XXXX ) who sent a letter on XXXX XXXX, XXXX informing that my property was placed for foreclosure with their firm. I sent them two times Notice of Dispute and Demand for Validation and Proof of Claim. After the second request I received a letter saying that my creditor XXXX Company ( see attached ). No substitute trustee assignment is recorded as of today, giving XXXX XXXX XXXX right of substitute trustee, therefore they violate Fair Debt Collection Practice Act pretending to be a debt collector in my case. I know that Ocwen hired that company to foreclose on my property. Ocwen and XXXX XXXX XXXX are old time cronies. Both were mentioned in XXXX County, FL, Investigation Report. Examination of County records from XXXX XXXX, XXXX to XXXX XXXX, XXXX was conducted by XXXX XXXX XXXX, XXXX XXXX TX and issued on XXXX XXXX, XXXX. Investigators have found and published XXXX legal instruments fabricated, signed, notarized, and recorded by Ocwen 's employee. The report also indicated that XXXX XXXX XXXX XXXX have initiated XXXX sales in the County by presenting a fabricated Certificate of Title and Assignment. Investigators concluded that " It is highly likely that the promissory note offered in the case will reflect manufactured endorsement stamps or note allonges ( XXXX ). Ocwen sent me a letter dated XXXX XXXX suggesting to modify my loan to avoid foreclosure. I know they ca n't modify the loan that has broken chain of title and no lender. I do not mind to modify my loan and pay to any legitimate lender who has legal right an interest in that property. Five days I called Ocwen to request a modification package and left a message. Nobody called me back. I suspect Ocwen sent that letter to obey the law, but has no intention to modify my loan as it has nothing to do with it. Please help me to get modification package and start the process ASAP. I wonder why in our country white collar licensed attorneys-crooks have no worry of being caught and punished, habitually ignoring and knowingly violating law.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-30

New Bedford, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I HAD CHANGE DECREASE IN INCOME, OWEN SUGGEST I QUALIFY FOR A MODIFICATION LOWER MY PAYMENT TO AFFORD IT. IVE BEEN TRYING FOR XXXX MOTHS TO NO SUCCESS. OWEN DENIES ME WITH I KNOW I QUALIFY XXXX % OCWEN STATES IT MY " INVESTOR WHO OWNS MY LOAN WONT HELP ME???????? MAKE S NO SENSE WHY WOULD OCWEN TELL ME I CAN GET A MODIFICATION TO HELP ME WHEN THEY INSIST MY INVESTOR WONT HELP! PLEASE HELP
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-30

Apache Junction, AZ

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed

Disputed: No Timely Response

2016-08-29

Arlington, TX

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-29

Ridley Park, PA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-29

Beyersville, TX

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: Ocwen has approved us for a HAMP trial payment plan. After speaking with my relationship manager, I had some concerns regarding the documents I received. 1 ). Will the holder of the note still be the securitized trust, Option One Mortgage Loan Trust 2006XXXX with the loan modification? 2 ). If OOMLT 2006XXXX is the current note holder, why is the new unpaid principal balance with the loan modification higher than the balance in the trust? Unpaid principal balance in the trust is {$520000.00}, but the new unpaid principal balance in the loan modification is {$580000.00}. 3 ). According to the HAMP website, we could earn up to {$10000.00} in principal reduction for making our mortgage payments in full and on time. But the incentive information provided by Ocwen states we can earn {$5000.00} in principal reductions for making our mortgage payments in full and on time. Why are we not eligible to receive the full {$10000.00} in principal reduction for making our mortgage payments in full and on time? 4 ). Would like to understand why there was not a principal forbearance? 5 ). Would like to understand why ca n't our loan terms be extended?
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-29

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: There has been fraud and robo-signing going on with the companies that handle our note and Deed of Trust! A complaint will be filed with the CFPB and other agencies in the near future regarding this issue. We are requesting the following information to complete our investigation before we file the fraud and robo-signing complaint with all supporting documentation including a third party investigation, with federal and state agencies! Now ; we send our monthly mortgage payments to Ocwen Loan Servicing, our servicer. Our trustee is XXXX XXXX XXXX. Again, I am requesting the following information in writing with documentation! First, provide documentation on who Ocwen Loan Servicing sends our monthly payments too. Second, provide documentation of when ( dates ) Ocwen sends our payments. Third, provide documentation of how much ( amount ) Ocwen sends each month. Forth, If Ocwen sends our monthly mortgage payments to XXXX XXXX ( our trustee ) as suppose to be, then Ocwen Loan Servicing must request additional information from XXXX XXXX! Fifth, has XXXX XXXX XXXX kept any of the funds that have been received by Litton and Ocwen Loan Servicing since 2006? Sixth, provide documentation on which investor did XXXX XXXX XXXX send our monthly payments too going all the way back to XXXX XXXX XXXX, our original lender on XXXX XXXX 2006. Seventh, provide documentation on how much did XXXX XXXX send each month to the investor? Eighth, provide documentation of the dates when XXXX XXXX sent the payments? Ninth, provide documentation on the type of payment sent to the investor? ( check, electronically, ETC ) Be warned, do not add any other information with in your response other than what is requested with in this complaint, otherwise more complaints will be filed against Ocwen Loan Servicing!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-29

MA

Settlement process and costs

Mortgage: VA mortgage

Complaint: I let my ex Husband keep the house in our divorce. I had to sign over the deed to him so he could put the mortgage in his name only per the divorce agreement. He was able to do this and the mortgage went to OCWEN. Somehow they put the mortgage back into my name and the new note does not have my signature. I have asked numerous times for a copy of the mortgage agreement and they have not given me one because I do not live at that address anymore. I never signed anything authorizing them to increase my debt. Please help me in fixing this situation.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-29

Traver, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have been dealing with Ocwen loan servicing for sometime now. I am currently in the loan modification process with a full complete package. While in the modication process Ocwen has a current sale date for XXXX. This is the XXXX sale date put on my house while trying get a modification. This is a violation of my CALIFORNIA XXXX. California XXXX Foreclosure Law. An attempt again to try to commit a Wrongful Foreclosure. There is no excuse that Ocwen can come with to justify this. The foreclosure notice is by a Duly Appointed Trustee. XXXX XXXX XXXX. Which does not own the debt who I would make payments to. CALIFORNIA XXXX SUPREME COURT RULING Feburary XXXX 2016 quoates that in its ruling. A BORROWER DOES NOT OWE THE WORLD AT LARGE ONLY TO A PARTICULAR PERSON OR INSTITUTION. ONLY THE PERSON OR INSTITUTION THAT OWNS THE DEBT AND PAYMENTS ARE MADE TO CAN FORECLOSE. PLEASE STOP BREAKING THE LAW NOW. No excuses. I am very for my life because of the great amount of STRESS OCWEN HAS PUT ME UNDER. I am currently under medical care for my XXXX XXXX. STOP BREAKING THE LAW.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-29

Topeka, KS

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Ocwen Servicing does not own our loan. They have collected our payments for yeas, but have added thousands in fees, and restructured our loan to charge us interest on interest. They have continually lied to us, sending letters that state " the investors wo n't allow HAMP modification or principal reductions, however, within the same investor trust records, many other loans are documented to have received principal reductions. The only document showing any assignment of our mortgage filed is completely fraudulent, it is filed several years after the pooling agreement for the trust closed. This document filed in our county records was falsely and maliciously prepared and was signed by an Ocwen employee, previously with GMAC, named XXXX XXXX, this " XXXX something year old '' signed as the Vice President of MERS using a completely fake MERS corp stamp. This stamp was used by many " Vice Presidents of MERS '' during their robosigning reign. XXXX XXXX XXXX in her lustrous career as Vice President for a National corporation, did n't even bother to pay the reported {$25.00} fee for the actual stamp with which to create fraudulent documents and file them in the county of our home, In addition, this same document is notarized by XXXX XXXX, who has had her notary privileges permanently revoked because of her misuse of her role also and in the criminal deception of homeowners documents for their corporate greed. We the homeowners, have built a life in our home with our children, go to work everyday, took care of each other and our home since we bought it in 2004. We took out loans that we still pay on to put on a new roof, heating and air units, hot water heater, carpeting, treat termites etc that have come up over the years. It appears during these same years Ocwen collected payments and paid investors, all though the trust shows the investment is paid in full. Ocwen restructured our loan insisting the investors would not allow a principal reduction, instead they added the interest we became behind on and are now charging us interest on the interest among hundreds of other fees, last month the charged use for a title report {$250.00}, HAMP reports among many other incentives they offer to have mortgage companies help their customers, they pay up to {$250.00} for a title report, so lucky Ocwen they get paid by their customer and by the government. We tried to get help through what we thought was a reputable attorney, XXXX XXXX in California, XXXX.His representatives told us, " oh yes, you qualify for our case, for {$5000.00} we will take Ocwen to court with hundreds of others they have wronged '' ( mass joiner scheme ), We were assured the outcome was all the wrongful things Ocwen did would be brought to light in court and we would end up with a 2 % loan and a large principal reduction. It didnt seem far fetched considering CFPB had basically assured the same thing when they met with the Attorney Generals of 50 states over the improprieties Ocwen had commited to so many people, illegal acts that they have not been charged for that are harming so many families.The mass joiner lawsuit supposedly filed and lost and appealed and lost took years, meanwhile we were not allowed to talk directly with our servicer Ocwen. Not one single person called, emailed, sent a letter, NOTHING about the case we filed with XXXX XXXX XXXX from XXXX XXXX XXXX XXXX in months and now we find out its over, we now owe over {$50000.00} IN BACK PAYMENTS AND STARTING FORECLOSURE. Suddenly now Ocwen is flooding us with bills letters, foreclosure paperwork simultaneously with HAMP modification approval and trial payment schedule. I have tried for 3 days, XXXX, XXXX XXXX, etc and Ocwen wo n't let the payment go through before the deadline, they gave us an EXACT amount to pay and the payment is kicked back, stating its the wrong amount.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-29

Orion Twp, MI

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am finding out my house got sole last week I got a modification offer from Ocwen 1st payment due XXXX 2016 next due XXXX 2016 I did not understand it said i owed XXXX with a XXXX Balloon also showed my escrow of XXXX my escrow was and is XXXX I ask them to explain they said were getting me the infomation I keep calling over and over the same thing and when I called on XXXX XXXX, I was told since i did not pay in XXXX the Mod was off I ask to explain what i have and would have paid if they got back to me and why can i not make both payments so again they would check into it and get back with me. I been calling and got a call from a realtor yesterday my house was sold back to the bank and he wanted to give me money to sell it I was never told it was being we have good jobs and can pay for it this was my grandmother home the only place me and my kids have lived i been paying on this mortgage for 11 years I do n't know what to do Please help me save my home!!!!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-29

OH

Application, originator, mortgage broker

Mortgage: Other mortgage

Complaint: We applied for a pre-approval through this lender in XXXX of this year, after credit review, we were issued a pre-approval letter and we 're told that we would then have to find a home and once the purchase agreement was signed, we can move on to the next step. Also, we were told as long as we paid a collection, XXXX credit cards, and a judgement, and it was all done before closing we would be just fine. We finally found a house and signed the agreement in XXXX. I had then gotten an alert that my credit was pulled again. When asked, the lender said the initial pull was just a soft pull and that we were 1 day too late to do a trimwrgr, therefore he had to pull our credit again. For some unknown reason, our credit scores had dropped significantly. He then had to choose a different lender than he had chosen previously. Now comes the day to go in and sign papers. The purchase price of the home was $ XXXX and we were told that we needed to add an additional $ XXXX to cover fees and costs. We did n't really know what that was all about, but we 're told to trust him and he would explain. During application signing we were told that the additional funds were to pay for 1 year HOI and property taxes, etc so we signed and then came another paper. On top of the $ XXXX they had added an additional $ XXXX, which was their cost to do the loan, this was not disclosed to us prior to signing. Asking around, we had people telling us to negotiate that, b/c it seemed like a very high fee. Now that papers had been signed we were ready to move forward. Everything was getting paid and proof was being sent. We were told the underwriter needed to not only need proffered of payment for the judgement, but also needed it pulled from our report. Which brings the XXXX inquiry on our credit. Once that was completed he was informed by the lender that it was not pulled off of all XXXX bureaus, so we had to fix that and we should be good to go. Which brings on a XXXX inquiry. After that was completed we received an approval and a move forward on ordering the appraisal. We submitted the payment, which was taken out twice, and the next day we received an email from our broker stating the loan has now been turned down due to the fact that the judgement was not paid for over a year. This has now turned our entire world upside down. This has not only affected our credit, but has also negatively impacted our family. We did n't sign a new lease with our current home, knowing we were moving, and also switched our sons school b/c we were moving into that district, being told the entire time we were to trust this person and we were going to be moving into our home in the next 30-45 days. Our scores have dropped over XXXX pts and have contacted several banks to help us, to now only be told there is nothing we can do.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-29

Frederick, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-08-28

Cypress, CA

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-08-28

Shirley, MA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: WELLS FARGO & COMPANY, AND ALL AFFILIATES AND ALL SUBSIDIARY ' S OF THE PARENT, WELLS FARGO & COMPANY. IS SAYING THEY OWN MY MORTGAGE AND NOTE/ I HAVE CHECK IT BY AUTOMATION ON THERE PHONE SYSTEMS. AND HAVE COME UP WITH IT SAYING THEY DO NOT HAVE A MORTGAGE IN THE NAME OF THE PARTY. SO HOW COULD A AFFILIATE OF OR A SUBSIDIARY OF WELLS FARGO & COMPANY SAY THEY OWN MY MORTGAGE AND NOTE? WHEN THEY SAY THEY DO NOT AND HAVE NEVER HAD A MORTGAGE AND NOTE OF THE SAID PARTY? I HAVE FILED THIS SAME COMPLAINT TO THE DOJ, FBI, AND ATTORNEY GENERAL OF MASS. WANTING ANSWERS.
Company Response: Closed with explanation

Disputed: Yes Timely Response