OCWEN FINANCIAL CORPORATION

2016-09-14

Alafaya, FL

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-14

Cheverly, MD

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: After months of trying to determine why my escrow went up after my property value declined. I discovered that I was erroneously charged ~ {$1100.00} for liability insurance when I already have liability insurance through my XXXX XXXX. I faxed copies of the master policy months ago and never heard back. I did call to check but no XXXX in their customer service department speaks XXXX as a first language. Therefore no one understood my complex questions and I got frustrated and moved on. Then months later, after finally emailing the Ombudsman, I am sent all the documentation regarding my account and see this insurance premium that I did not authorize. I called the next day I was told by a XXXX speaker on the phone that a copy of the policy must come from the Insurance Company which is totally untrue. A valid copy of the policy is a valid copy of the policy. I did not have these issues when XXXX XXXX XXXX was my lien holder. They accepted all the documentation I submitted. I again faxed copies of all the insurance policies for the past three years, uploaded them to the website ( I was told to do this on the phone from a manager but honestly there was nowhere to do this except for the section marked for refinance applications ) and sent copies to the Ombudsman via email. On the phone, I dealt with a rep and a manager, XXXX of whom did not understand my questions and insisted on reading from a script, which meant that none of the responses matched my questions. I repeatedly asked for a timeline for a refund and was finally told that my account would be " credited '' if after XXXX14 business days, they find the policy to be valid. I would then need to contact another office to have the credit processed into a refund. I am extremely concerned that I will never receive my refund despite the fact that it was their clerical error that they lost or did receive but did n't accept ( the story kept changing ) copies of my liability insurance policy. None of these issues were communicated to me after receiving the initial request for a copy of my policy. The fact that I can not intelligently speak to someone on the phone regarding my problem is also a huge issue. I can not wait for the day until my mortgage is sold again away from this terrible company.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-14

Patterson, MD

Disclosure verification of debt

Debt collection: Mortgage

Not given enough info to verify debt
Complaint: The actions being taken against my dwelling by OCWEN LOAN SERVICING , LLC and it 's agent XXXX, XXXX XXXX XXXX , XXXX & XXXX XXXX XXXX in the Circuit Court of XXXX County is in violation of the Consumer Financial Protection Bureau Consent Judgment # XXXX against OCWEN FINANCIAL CORPORATION and OCWEN LOAN SERVICING , LLC ( OCWEN ) for violating numerous laws, including but not limited to the Unfair and Deceptive Acts and Practices law and the Consumer Financial Protection Act of 2010. A FDCPA demand was mailed in XXXX XXXX and as of this date the Respondents have failed to provide evidence required by the CFPB and under the FDCPA that OCWEN is a 15 USC 1692a ( 4 ) creditor, yet is proceeding in an action that would be in violation of 15 UCS 1692g to cease and desist absent verification.
Company Response: Closed

Disputed: No Timely Response

2016-09-14

Roxbury, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-14

Centerville, FL

Loan servicing, payments, escrow account

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-13

Lake Placid, FL

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Adelanto, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-13

Billerica, MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Palmerton, PA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Chester, NY

Settlement process and costs

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Beachwood, OH

Loan servicing, payments, escrow account

Mortgage: VA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Fort Pierce, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Florence, SC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Fontana, CA

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Fleming, GA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

MA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I applied for a mortgage modification in XXXX, 2016 under XXXX. On XXXX XXXX, 2016 I spoke to a representative from my mortgage company ( Ocwen ) about the terms they were offering to me. I was told that the interest rate would be 2.0 %, the payment would be {$740.00}, the principal was {$160000.00}, and from the principal {$50000.00} would be forgiven, lowering the principal to {$110000.00}. I was also told that these figures would change SLIGHTLY after my XXXX trial payments were made and that I would get the final amounts after I had made XXXX out of the XXXX payments. They said they were unable to give me anything in writing until the trial payments were made. So I entered into the modification trial period. When I received my final modification documents, the slight change was that only about {$5000.00} would be forgiven each year for the first 3 years, and that {$33000.00} would be held in reserve and added to the principal upon sale or refinance. When I asked about this, I was told that the representative must have given me the wrong information and they were sorry. I feel that Ocwen deceived me and falsely enticed me to enter into XXXX set of terms, then after I agreed to the modification, they changed the terms. I believe this is a violation of XXXX XXXX, unfair and deceptive business practices, as well as a violation of my rights under the CFPB.
Company Response: Closed

Disputed: No Timely Response

2016-09-13

NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: On XXXX/XXXX/15 entered into an agreement to increase monthly payments to cover post-petition negative escrow. Said agreement disappeared. Mortgage company removed negative escrow stating it was PRE petition and filed an incorrect POC in co-borrowers bankruptcy. I have all the documents to prove otherwise. All I want to do is pay the increased amount over 5 years to pay the negative escrow.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-13

Bedford, TX

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ocwen is the worst mortgage company on the planet! Our loan was sold to them by Homeward some years ago! We had no control over that. How a mortgage company can manipulate account balances with extra charges and random fees is beyond criminal. Every statement must be examined. We have been dealing with Ocwen lying about making an insurance payment to our insurance company for 2 months now! They claim they made the payment in a batch of other checks. Check was not found. After repeatedly calling Ocwen back they claimed they would overnight the payment so that our insurance would not be cancelled. The overnighted payment was not received by our insurance company! This happened again and again. We had to make the insurance payment to avoid being cancelled. The payment addresses for our insurance company has not been changed. Ocwen claims this matter is in research and they will call us with a resolution.They put you on hold and say they are making notes and you will get a call. These people are XXXX based speaking bad English and they have no answers for you the customer. Why are they allowed to remain in business?
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Atlanta, GA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I have been harassed for over 5 years and it will not stop by the Mortgage Co. ( Ocwen ) with phone calls from people in another country when my loan is not late and has not been late in over 5 years. I have submitted several letters telling them to stop and advised over the phone to stop calling me. I got sick and had XXXX in XXXX XXXX and several months prior I had I applied for a loan medication thru another Company ( XXXX XXXX ), Ocwen refused to modify my loan and started calling me and sending me mail to send the same information over and over again. When the information was sent they would call me at home and request the same info again and would not stop. I would give the information the XXXX and they would forward it to Ocwen and they would continue to call me. I had advised them to stop calling me and to contact the Company I applied for the modification with. I showed proof of my Social Security statement and was told they wanted proof when my check was cashed or deposited because people lie and have saving account. I had XXXX and they started calling me right after I got out of the hospital for the same information all over again, I told the caller ( someone from another country ) do not call my house and I could not talk and to contact the Company I applied for the modification with and do not contact me again. They would not stop until I faxed a letter to them to stop. I have several copies of letters asking them to stop calling me from another country, I can not understand them. My Mortgage is not late and I just received a letter from Ocwen advising me my mortgage payment will be increased effective XXXX XXXX, XXXX. I refused all contact with them after I has XXXX and faxed the letter in XXXX XXXX to advise them it does not take a year to modify a loan and I plan to file a Law Suite against them. I received a letter on XXXX XXXX, XXXX to increase the mortgage payment with the same interest rate as before. I have not talked to or contacted anyone at Ocwen or the XXXX XXXX XXXX since I faxed the letter.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-13

VA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-13

Wann, OK

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Wells Fargo Bank , N.A . ( " WFB '' ) has refused to answer simple questions I have asked them about whether or not they actually hold the original note for my house loan. Starting in XXXX XXXX, and continuing until now, I have issued numerous requests to Wells Fargo Bank , N.A . ( " WFB '' ) and Wells Fargo Bank, N.A., as Trustee of the securitization that holds the loan ( " XXXX, Trustee '' ), their loan servicer XXXX XXXX XXXX and their attorney 's at the law firm of XXXX, XXXX, XXXX XXXX XXXX, XXXX. asking them to show me the original note. They have ignored my requests and NOT produced the original note for me to see. WFB/WFB, Trustee, as plaintiff, has sued me in a foreclosure lawsuit without complying with Oklahoma law that requires a plaintiff in a foreclosure lawsuit to hold the original note prior to filing the lawsuit and to present to the court either the original note, a certified true and correct copy of the original note or an affidavit that they, the plaintiff, hold the original note and held the original note prior to filing the foreclosure lawsuit. WFB/WFB Trustee has NOT shown the original note to the Judge of the court nor complied with either of the other XXXX options to prove they held the note prior to filing the foreclosure lawsuit. I have evidence to prove that WFB/WFB, Trustee DOES NOT HOLD the original note and DID NOT HOLD the original note prior to filing the foreclosure lawsuit against me. I have presented to WFB/WFB, Trustee and to the court sufficient evidence that proves the original note was securitized in the Structured Asset Investment Loan Trust XXXX. This means that the original note : A. Has been converted into a stock as a permanent fixture. It is now a stock and governed as a stock under the rules and regulations of the SEC, XXXX. Once the note was converted into a stock, or stock equivalent, it is no longer a note, and XXXX XXXX loses its security component ( i.e. the deed of trust ). I have further filed with the court sufficient evidence to prove that WFB alleged to the Securities and Exchange Commission that XXXX XXXX XXXX XXXX XXXX already sold the Note into the Securitization Trust by the Closing Date of said Trust - On or about XXXX XXXX, XXXX. A Securitization Audit was filed with the court and there is no record in its findings that support WFB or WFB, Trustee ever, to date, having funded any part of this original loan. The court issued an order granting the Plaintiff 's Motion for Summary Judgment on XXXX XXXX, XXXX, stating, " There is no genuine issue as to any material fact ''. I had in fact presented to the court several genuine issues of material facts, supported by sworn affidavits, which the judge ignored. On XXXX XXXX, XXXX, the Judge entered an order confirming the sheriffs sale and requiring me to pay to the law firm of XXXX {$4400.00} per month rent in order for me to remain in the home during my appeal. This is a real hardship and very difficult for me to pay since I am on XXXX and I am XXXX XXXX XXXX. On XXXX XXXX, XXXX, I filed an appeal of the Summary Judgment Order foreclosing on my house. In the last few weeks starting on XXXX XXXX, XXXX, I have written to XXXX, XXXX XXXX XXXX XXXX XXXX letters asking them if they hold the original note. They have not answered those questions. I have asked them to deny that they hold the original note or admit that they do n't hold the original note. They have refused to do either and have not even replied to my last XXXX letters. In a recent Internet article by XXXX XXXX entitled " Banks Fined {$81.00} XXXX for Biggest Fraud in History '', he wrote that Wells Fargo was charged " Restitution and Penalties : {$5.00} XXXX. Engaged in mortgage servicing abuses, ... ... ''. I have certainly been the VICTIM of " mortgage servicing abuses '' and respectfully ask for help getting clear answers from Wells Fargo Bank.
Company Response: Closed

Disputed: No Timely Response

2016-09-13

Traver, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I am currently in the loan modification process with a sale date on my property for XXXX. I have complied with Ocwen loan servicing , LLC . I am very concerned about the sale date while in the modification process. My relationship manager assigned to my modification process said to me on XXXX at XXXX pacific time. I have a complete modification package submitted. Along with a letter to clarify a mistake on the XXXX tax return that showed I had XXXX businesses but I only have XXXX business. There should be no sale on my property at this time. Please stop the sale date while I am in the modification process.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-12

Canyon Cntry, CA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-12

Enfield, CT

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-12

Brkn Arw, OK

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response