OCWEN FINANCIAL CORPORATION

2016-09-28

CO

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: This is an ongoing issue with my mortgage servicer. Even after a previous complaint to the CFPB regarding improper handling ( Case number : XXXX ) of my account I can still get ZERO information on this loan. Ocwen made a motion to the bankruptcy trustee to receive a XXXX payout after my case was dismissed. The judge awarded them the money over a month ago, but i have been unable to track down where missing funds currently are. The balance on my loan changed by a small amount yesterday, so i called both yesterday and today looking for information and no one will tell me anything other than my account is being handled with " legal '' - and treated me like I had somehow defaulted or caused this problem with the loan. My mortgage is not being properly serviced and I am being denied basic information on my account. I made payments in good faith to the bankruptcy trustee on this account and because of Ocwens poor practices the money was never applied. Now - I ca n't even get any information on the account and am being treated like I am the one who did something wrong. This morgage was current for YEARS before being transferred to Ocwen.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-27

Cottleville, MO

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Clinton, MD

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Bel Alton, MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-27

Fontana, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Inver Grove, MN

Loan modification,collection,foreclosure

Mortgage: Home equity loan or line of credit

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Brant Lake, NY

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Lansdale, PA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed

Disputed: Yes Timely Response

2016-09-27

Hartford, CT

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-27

Lakeview, NY

Disclosure verification of debt

Debt collection: I do not know

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

AL

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I lost my full time contract with my job and got behind in my payments. I completed all the paperwork for a modification. The company sent me a notice that they did n't have all of my paperwork in time to review my package. But, I completed all of the documents. I got a phone call that I did not send my income verification form and that it needed to be filled out and to sent in immediately. But I had already forwarded the letter of employment and my salary amount to them.They emailed this " income verification form '' with no code for me to open it. Since I could n't open it, I just emailed back my employment letter with the salary amount. Every time I called for information no one understood what I was saying ( everyone in the customer service office is in XXXX ). When I asked for someone in the United States, the representative told me she could not transfer me to the States and I would have to keep calling the same number until someone from the Stateside picked up. I was sent a notification in the mail that my home was in foreclosure and the sell date was XXXX/XXXX/XXXX. I called and was told they had not received my income verification form. I told them I emailed the salary letter. The representative told me I needed to complete the form. I told him I could not open the document, because no one had given me a code. This representative told me, the code is the last XXXX of your social security number. So, I went immediately and opened the form to complete it. That 's when I found out that the " income verification form '' was an IRS transcript request form!! I called back and asked why they needed a new form, because I had included everything with my documents. I was told the form was completed improperly. I asked them how? I was not allowed to alter ANY of the documents sent, and I was instructed to only complete the budget form and sign all the others. The representative stated that the " income verification form '' only include the years XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX but XX/XX/XXXX would be needed.So, I immediately forwarded the new document along with a completed IRS transcript I had already received for my son 's financial aid account at his school.I called a few days later to check on the status of the modification and was told my modification had been rejected because my paperwork was incomplete! I again asked to speak with someone in the US, I was advised they could not transfer me and that the foreclosure on my home would proceed on XXXX XXXX. I asked how much it would cost to reinstate my loan, but the individual was not sure about the total and just told me to send in {$6400.00}. So, then I called the attorney 's office handling the foreclosure ( XXXX XXXX XXXX ). The representative could not tell me about a reinstatement cost and directed me back to the company and to as for the Loss mitigation department. I called OCWEN again and asked to speak with someone in the loss mitigation department. I was told there was no loss mitigation department.I searched for a U.S. number and found XXXX. I called the number on Monday and was transferred to a woman named XXXX XXXX ( XXXX ext XXXX ). She apologized for the misunderstandings and advised me to forward {$4500.00} by bank wire only directly to any XXXX XXXX using the following information : OCWEN LOAN SERVICING , LLC IN TRUST FOR VARIOUS INVESTORS AND MORTGAGES routing # XXXX account # XXXX and to include my name, account number, and property address. She told me to fax the bank wire transfer receipt directly to her at XXXX or to fax it XXXX XXXX ( phone number XXXX ext XXXX ) at XXXX on XX/XX/XXXX. Everything was sent as instructed. I called to verify the stop on the foreclosure & was told it had been stopped. Was told on XX/XX/XXXX by HOPE the foreclosure was completed. The cash bank wire was returned 13 days later on XX/XX/XXXX reason : not enough information.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Newberry, SC

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed

Disputed: No Timely Response

2016-09-27

Anaheim, CA

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: We now have been working with Ocwen ( that 's a stretch ) for over 4 months on the mortgage. They confirm they have received all documents except a document explaining why a teacher is paid 11 months out of the year rather than 12. This explanation has been sent twice, escalated to the escalations specialist XXXX at Ext XXXX who by voicemail confirmed all documents received. Now we received a call and confirmed that they are stating they have not received the documents and the original documents are expired. They 're happy to assist with re submitting the documents ... This comes from the relationships desk. We have had several appointments with the relationships representative in which they have not kept the appointment. The note read back from the representative is that we did not keep an appointment yesterday so they left a message. no appointment was scheduled. I 'm now in the process off escalating by sending copies of what we have sent in to the following. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX District Office XXXX XXXX XXXX XXXX, XXXX . XXXX XXXX, CA XXXX Phone : ( XXXX ) XXXX Fax : ( XXXX ) XXXX XXXX XXXX, President and CEO XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX, General Counsel XXXX XXXX, President Ocwen Services XXXX XXXX XXXX XXXX, FL XXXX Ocwen Board of Directors Corporate Secretary Ocwen Financial Corp XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Chester, NY

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

OH

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I got behind on my morgage really bad-Ocwen loan servicing, LLC is the lender. I was fighting XXXX at the time-had to file bankrupcy chapter XXXX. Ocwen offered to modification -which sounded good and all. I accepted because I thought it was the best way to keep my house. I went through 2 sets of modifications payments before they approved me. The thing is I was approved of payments of {$430.00} a month in which we can afford but I have 7 years to pay off my house and they tack all the fees on plus more in which at the end of the 7 years I will still will have a ton of money to come up with or loose it all over again. They say I owe XXXX on the home-how is this possible-thats more than what I paid for 25 years ago when I purchased it.Not sure what to do or who to talk to about this situeation and are they in the right as far this modification.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-27

Williamston, MI

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Complaint: in XXXX we feel behind by 2 months on our mortgage, and we offered to pay extra each week to catch it up over 3 months, Ocwen refused to allow us to do that, they said we had to pay the full 2 months at once or we could n't pay it. Now they are withholding {$400.00} of our escrow payments which was to cover our flood insurance, which for an unknown reason FEMA decided we are no longer in a flood plain, so they are refused to pay it. They keep lying and tell us they tried to call, we have caller ID and not 1 call came in, they continuously harass us if our payment is n't in by XXXX, even though I have called and said it would be paid by x date. They try to tell me yesterday ( XXXX ) that I was not authorized to discuss our loan, but I hung up and called back and was told that I am, this has happened on numerous occasions over the last few years. These are the ones that are fresh in my mind, but they never listen, always rude and never want to work with you if you do have an issue. They just want to undermine you so they can work to repose your home.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-26

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Lewiston, NY

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Irwin, PA

Application, originator, mortgage broker

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Berkeley, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Sarasota, FL

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Indianapolis, IN

Loan servicing, payments, escrow account

Mortgage: FHA mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-26

Foothill Ranch, CA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Good morning, As a single woman who pays her home mortgage, it has become very difficult to keep on time most months. I have asked Ocwen at least three times to modify my loan. They make me go through so many signing of documents and in the end, the answer is no. The first time it was because " they owner of the loan did not participate in the HAMP program ''. Now this time because I am not delinquent! I have to pay them {$85.00} because I am late by a week or two, so they do not consider this delinquent then!!! This is a very frustrating experience with Ocwen. XXXX XXXX XXXX
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-09-25

Manassa, CO

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-09-25

Lakeview, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed

Disputed: No Timely Response