OCWEN FINANCIAL CORPORATION

2016-11-13

TN

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I was making monthly payments on my mortgage to Ocwen. I do not believe the payments are applied correctly to my mortgage account. I do have cashier check receipts issued by XXXX to prove my payments were made. Home Retention dept shows a portion of my payments were applied to a suspense account. However, my mortgage statement does not show evidence of this. Meanwhile, I had a health issue which caused medical expenses. I had a XXXX. This caused me to get behind on XXXX payments. I experienced problems getting Ocwen representative and XXXX on the phone to discuss my situation. On XX/XX/2016, I went to XXXX and faxed a letter to XXXX Fax number XXXX per XXXX ( letting them know my payments had not been applied correctly. And asking for assistance to correct my account and save my home. I received a fax confirmation that the fax went through ok. To date, the XXXX has not replied.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-13

Camp Springs, MD

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-11-13

GA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: I have been sending extra money to Ocwen to be applied to my principal balance, yet they continuously fail to do so. Ocwen sent a letter to my attorney alleging the issue had been resolved ( see letter ). Yet, money is in suspense, as opposed to being applied to my my principal balance. They claim my next payment is due in XXXX XXXX, however, it all of my extra money has been applied to my account-then my payment is due for XXXX XXXX!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-12

Mc Farland, WI

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-11

Encinitas, CA

Settlement process and costs

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-11

Mill Valley, CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Ocwen Loan Servicing , LLC, located in XXXX, Florida refuses to comply with the Federal requirement to terminate my PMI insurance at the 78 % LTV.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-11

VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: We had our XX/XX/XXXX 30 yr fixed mortgage sold to Ocwen about XX/XX/XXXX. In XX/XX/XXXX we called Ocwen & got a lower rate on our mortgage but only one name now was on the mortgage. My husbands not mine. Ocwen said we did n't sign the new paperwork correctly. We did. I am the payee of all bills but when I would call Ocwen to have this issue addressed they said it could n't be fixed & the person whose name on the mortgage could only speak to them unless a letter was written giving me permission to speak. Both our names husband & wife were on the original mortgage they held. In XX/XX/XXXX my husband had XXXX. We struggled to pay Ocwen, we made monthly payments in full & did occasionally make partial payments. We collected Social Security & held a partial mortgage on a business we sold but that monthly payment was not made till the XXXX of the month. We contacted Ocwen repeatedly to get help in lowering our payments, or helping us in any way making the due date later in the month not the XXXX. In the beginning Ocwen allowed us to call in and make mortgage payments adding a handling fee {$15.00}. It was a convince over the phone so they charged. We always used a Debit card not a charge card. When they started threatening letters we were unable to call in monthly payment so we had to mail them a check. Payment was due the XXXX of the month & Ocwen was sent a check before the XXXX of the month but many, many times they applied or converted the check after the late date of the XXXX of the month always resulting in a late fee due. Our pleas we were n't late fell on deaf ears. Letters for foreclosure came. Threatening letters. We contacted a bankruptcy lawyer and filed for chapter XXXX. Our son came to our assistance and took out a loan so our lawyer could give Ocwen the partial money they needed. We went through bankruptcy, made our payments & got out of bankruptcy with our credit ruined. Ocwen still held the mortgage. They still sent letters saying money was still owed for different months, different years. We had to take our lawyer bank statements, cancelled checks etc & Ocwen still said we owed money. Our lawyer had to fight them for a very long & frustrating time. No matter how many calls from him or us could get Ocwen to acknowledge money was n't owed. Finally after many frustrating times they said that no money was owed. We were forced to buy insurance through there companies to be included in our monthly payments as we did n't have money for this. So they charged exorbitant fees & our mortgage payments went up. Our taxes were also incorporated in monthly mortgage fees. We rarely received checks at the end of the year for any surplus money. When we got the original mortgage we had recently sold our business in XX/XX/XXXX & were considered unemployed. Ocwen split our mortgage the XXXX mortgage had one rate and was for the bulk of the money & the 2nd mortgage ( with both our names on it ) a different rate. Recently Ocwen sold the XXXX mortgage ( with only my husbands name on it ) to XXXX XXXX XXXX XXXX We were never informed till after the transaction occurred. We still have the 2nd mortgage with Ocwen. We have called Ocwen multiple times trying to get the last 2yrs payment history so we can get a VA mortgage & Ocwen promises to mail or fax the history and never come through with that information. So we are unable to take any advantage of the lower rates available. We will at our expense have to go to our lawyer & try to resolve this issue. Ocwen is a horrible company & we are being held hostage by them.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-11

Keyport, WA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-10

Berkeley, NJ

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Company Response: Closed

Disputed: No Timely Response

2016-11-10

Las Vegas, NV

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed

Disputed: No Timely Response

2016-11-10

CA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Paid my mortgage in full, by wire transfer on XXXX XXXX, 2016. Ocwen has failed to submit document ( Deed ) of Reconveyance to our ( California ) XXXX County Clerk 's Office. Phone calls to ocwen offer no acceptable reason for their delay in filing.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-10

Watkins, CO

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: Hello, I had a mortgage with Ocwen from XXXX. I filed bankruptcy in XXXX but reaffirmed the mortgage. I was never more than a week or two late on my payments. Ocwen for some reason, by what seems to be mistake, wrote it off of their books as a Charge Back. I continued making payments on time and then sold my home in XXXX. Now I am trying to buy a new home and am having troubles as they are seeing the charge back which should have never took place. I believe I was unfairly treated so they could write it off on their books.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-11-10

CT

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: Account/Loan number XXXX Information about the company Indymac Mortgage Services i have filed a case already but since XX/XX/2016 there is still no response to the complain. they have given fraudulent paper regarding ownership of the mortgage. how can there be 2 owners? next the mortgage was in a ny trust and the trust laws where violated and broken! never filed correctly! these are also sec violation and also have irs violations. how can they even be selling my mortgage in a trust that has been paid out on by insurance? double dipping? insurance fraud! these are jusrt a few if the issues and they are trying to foreclose. next is the fact i received a satisfaction of mortgage from them? not they are not honoring that? i had received letter telling me this would happen but nothing happened till i told their 1st esq about it and showed them the fraud they were complicit in with the sec fraud and ny trust law fraud. next they want me to sign modification paper on # that make no sense! fees added for things again are fraudulent. all the reports have not been received by me but charged out to me. they used unlicensed people to do BPO reports. This is a $ 23-25,000.00 fine for each occurrence. i have 100 's of these. also still have not sent me all the report etc ... ..that they are charging me for! how can they want me to pay for this stuff and the accounting which is totally wrong. it is not my fault they take years to do this and cant get info together yet want to keep charging. federal fair trade commission says they have 30 days to get back to me? it is XXXX!!!!! not a letter from them about this etc ... except they now will not do a modification. again how can you do a modification if you cant get doc 's and charges together? there is no correct total then how can you even start a modification? again cart before the horse. there is just one thing after another here! they have put me out of business with lies and caused so much XXXX i ca n't even go into it. all the paper work was attached to the case still open.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-10

San Gabriel, CA

Settlement process and costs

Mortgage: Other mortgage

Complaint: Ocwen Loan Servicing and XXXX XXXX have committed years of fraud against me and I ca n't get help from anyone. 2008, during pending litigation XXXX XXXX and Ocwen Loan Servicing used forged fabricated documented in court to seek judgement to rescind my Full Reconveyance. My original loan amount that was paid off was {$550000.00}. Ocwen threatened me to either except a {$750000.00} loan modification or they would foreclosure on my home in just days, and threatened if I ever discuss the Loan with anyone they would again foreclose. I filed multiple police reports, XXXX complaints along with evidence of fraud but since the system is so corrrupt I ca n't get help. I sent all evidence to XXXX attorney. Please give me the right to have a fair investigation or please involve the FBI in my matter so they can investigate the fraud that Ocwen throws in my face.
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-11-09

Edna, KS

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

Beverly, MA

Other

Mortgage: Other mortgage

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

Brooklyn, NY

Loan modification,collection,foreclosure

Mortgage: Conventional adjustable mortgage (ARM)

Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

East Rockaway, NY

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: We are writing you to express our displeasure in the handling of our mortgage account by Ocwen. Since Ocwen has acquired our loan as of XXXX XXXX of XXXX, it has not been a rewarding experience on any level. Some of Ocwen 's correspondence reads ; " At Ocwen, we strive to provide service that will exceed your expectations. We are here to build a mutually beneficial relationship, rectify any problems, resolve and issues, and assist you with your needs '' Unfortunately, Ocwen has not made good on those stated promises. Ocwen 's negligence in handling my loan has had a profound effect on our well-being and pursuit of happiness. We have been constantly denied for credit due to a low credit score mostly attributed the derogatory information erroneously placed by Ocwen in our credit report. We are currently paying astronomical interest fees on our accounts and are struggling to keep up with payments that have fallen behind. We had to lower our food budget to {$50.00} a week for a family of XXXX. We have taken drastic measures to keep our mortgage current, including delaying payments to other creditors. We have written and called several times with no resolution from Ocwen. Please note that around the time the modification, in XXXX, we experienced a major job loss. We also experienced a traumatic event with the premature birth of our daughter who spent over XXXX months in the XXXX. To add insult to injury we were hit with a hefty medical bill that we were forced to pay by Hospital lawyers. In spite of all these major challenges, we kept up our side of the agreement and made on time payments. During the time of the modification process, we called in to let Ocwen know of my challenges without any care or concern from them. I even asked Ocwen in good faith to credit the late fees and Ocwen declined. A request for escrow suspension was attempted several times to no avail. Even after the modification process was completed, I kept up constant communication with Ocwen asking for resolution to no avail. Ocwen took as much time as they wanted to process the modification while reporting our payments delinquent. There were over a year 's worth of delinquency unfairly reported. I was also informed that many of our payments during the modification process were miss-applied although we were faithful with our payments. We are having a hard time comprehending how a company entrusted with so much wealth could in conscience rob the very people they claim to " help ''. If anything, Ocwen has helped us into debt, stress, and overall lack of quality of life. If our perils were n't enough, we experienced yet another major reduction in our income as of XXXX XXXX and yet we still struggled to pay the mortgage to date until the most recent increase caused us to fall behind. Prior, Ocwen notified us of the opportunity to file for recast as provisioned in the HAMP program. We sent the recast to Ocwen on XXXX XXXX, XXXX. Ocwen sat on the paperwork for months and the recast was not processed till XXXX XXXX. The recast was short lived as of XXXX XXXX, the payments were increased. In addition, a letter was sent by Ocwen notifying us of an escrow shortage and yet another increase would commence in XXXX XXXX. We are therefore seeking to understand what is Ocwen 's underlying intention. Are they seeking make conditions favorable to them in order to usurp our property after 10 years of hard work and labor to maintain payments? There is no way Ocwen could repay us for all the years of sleep deprivation, anxiety, burdens and financial duress. We are however, asking you in good faith to discharge the loan. We are giving Ocwen an opportunity to prove to us that they exit " to build a mutually beneficial relationship, rectify any problems, resolve and issues, and assist you with your needs ''
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

Philadelphia, PA

Loan servicing, payments, escrow account

Mortgage: Other mortgage

Company Response: Closed

Disputed: Yes Timely Response

2016-11-09

Pasadena, CA

Loan servicing, payments, escrow account

Mortgage: Conventional adjustable mortgage (ARM)

Complaint: I have XXXX identical ARMs on XXXX adjacent condos. Ocwen purchased my ARMs and started adding a {$2000.00} insurance charge onto the Mortgage. Ocwen claims that my mortgage documents allow them do to this. They claim that unless I specifically disclose insurance on the interior of my units, they can insure the interior, and add their expense to my principal. They have refused to provide any signed documents that prove my responsibility to make a disclosure. They have already lost a {>= $1,000,000} class action settlement on this issue - they were charging people inflated amounts for insurance and pocketing kickbacks. XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

Lb, CA

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Complaint: The basic, urgent problem I 'm having is with the loan servicing company giving false information regarding the status of a foreclosure sale date. On XXXX XXXX, 2016 a loss mitigation request was submitted to Ocwen Loan Servicing. On XXXX XXXX, 2016 a follow-up call was placed to Ocwen regarding the status. Representative ID Number : XXXX answered the call at XXXX. This same representative stated that documents were received. This representative also stated there is NO foreclosure sale date in the system. During this call several additional request for him to re-check again. Again this Ocwen representative stated there is no sale date. The representative was told that a website had the property up for auction on XXXX XXXX, 2016 ... Again the Ocwen representative stated, there is no sale date and that it will take approximately 30 days to review for loss mitigation options. On XXXX XXXX, I checked the status and was told by Ocwen, this information was incorrect and that the property would be foreclosing tomorrow at XXXX. How can it be legal to give false information regarding a foreclosure/trustee sale which restricts any legal options I could have exercised if I were given correct information by Ocwen.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

Houston, TX

Loan modification,collection,foreclosure

Mortgage: FHA mortgage

Complaint: Letter addressed to Ocwen Loan Servicing : I am requesting my current modification application be re-open and approved ; due to Ocwen miscommunication or lack thereof. I was informed by Ocwen on XXXX XXXX, 2016, my modification could not be approved unless the lien was removed. I immediately, contacted the HOA and their attorney concerning this matter and included Ocwen tax department in my email. The HOA placed a lien on our account in error ; I was informed our payment may have been applied to another account. Please view email below dated XXXX XXXX at XXXX HOA and Attorney 's office. After I emailed parties involved Ocwen, HOA and HOA 's Attorney ; I called Ocwen the same day, to confirm they would accept the release lien for modification approval. I was informed yes ; and that would correct the problem. I received the following email from Ocwen : On Tue, XXXX XXXX, 2016 at XXXX, XXXX, XXXX XXXX XXXXXXXXXXXX XXXX wrote : Please be advise that the above mentioned loan # is the state of TX, its Non-Super lien State Moreover its NON-RE, NON XXXX, even if there is foreclosure takes place it will never jeopardize our mortgage, our lien will be intact hence we do not remit HOA payments towards the issue. Ocwen received a copy of the lien release. However ; I was informed on today, my modification was denied sometime XX/XX/2016, due to property lien. Per the email mentioned above, having a lien in the State of Texas does not affect the loan. My question is why would you deny my modification for this reason? I have phone records indicating I have called Ocwen at minimum, every other day for the past three weeks requesting an update. And the only information provided was there was no update from the underwriting department. Not once, after the email correspondence did customer service or my relationship manager say a recorded lien release copy was pending. Which makes it appear, by customer service or the underwriter not updating me, time would elapse to purposely deny the modification. On XXXX XXXX, 2016, I called Ocwen and XXXX XXXX XXXX ( my relationship manager ) answered the phone. He stated there had not been an update and he would send an email to the underwriter requesting they provide one. I called Ocwen on today XXXX XXXX, 2016 requesting status ; I was informed a request was submitted to underwriting on yesterday. I did received a from XXXX XXXX on today ; he informed me the loan was denied ; due to Ocwen not receiving a recorded lien release copy. I requested to speak with a manager ; I spoke with XXXX XXXX XXXX. XXXX XXXX and XXXX XXXX stated there was nothing they could do and suggested I contact Ocwen ' XXXX Escalation Team. I personally went to the courthouse on today and retrieved a " Recorded Lien Release Copy '' ( attached ). We have paid our monthly payments as required during this lengthy process. Ocwen ' s Tax department confirmed in the State of Texas you do not remit HOA payments towards the issue. After all the email correspondence between Ocwen, HOA and I, it is unacceptable and a travesty, that not one customer service person mentioned what document was pending. Today XXXX XXXX stated, records indicate customer service staff attempted to contact me by phone, if this is true, they did not leave a voicemail message and I do check my messages. There is no way I would not have returned there call as often as I contact your office. As I did today ; I would have immediately retrieved " Recorded Lien Release Copy. '' Our request is to have our current final modification processed and approved.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

Okc, OK

Settlement process and costs

Mortgage: Conventional fixed mortgage

Complaint: Several things happened first thing is after approving the modification Wells Fargo failed to cancel the sheriff sale of my home and my house was sold in the sheriff 's auction and then an eviction notice was served to me all because they failed to cancel the sale then my original loan balance was XXXX now it is over a XXXX and XXXX with all their fees that they have added to my loan and all the additional costs they added to my loan for a day Sheriff sale or foreclosure which should have been cancelled so why should I pay for those fees then they have now refused XXXX payment of over {$1800.00} I sent XXXX they were turned took 45 days to get it back then I attempted XXXX weeks ago to pay {$2500.00} and then refuse that payment I have been asking for months actually probably over a year to have my escrow analysis analyzed do to it increasing {$10000.00} and it has entries that have no description that only say escrow adjustment I have not been given an explanation or been contacted after leaving countless messages emails speaking to other Representatives who said they would get a message to them and they would have them contact me they have no problem adding things to my account but they can not explain to me what they are why I 'm responsible for him and then they want to refuse my payment or payments and even returned money I sent bill pay..the sheriff sale they failed to cancel by error its still haunting me after over a year of calls emails letters to Wells Fargo it has yet to XXXX fixed..the assessors show Wells Fargo as the home owner witch has caused me problems getting homeowners ins.and the title reads I sold it to Wells Fargo and it continues to stay on a forclosure lisfings
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

Gretna, LA

Loan servicing, payments, escrow account

Mortgage: Conventional fixed mortgage

Complaint: Per case # XXXX, Ocwen sent old false paper work to justify their reason for raising the final pay-out of my loan after they were contacted by XXXX XXXX XXXX. Payment went from XXXX to XXXX. Ocwen was the 2nd Mortg. but they wanted the Insurance to be in their name. each year Ocwen would charge a higher insurance rate in-order to increase the penalty to my account, # XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2016-11-09

VA

Loan modification,collection,foreclosure

Mortgage: Conventional fixed mortgage

Complaint: I would like the CFPB to take a journey with me. I am once again applying for a loan modification with Ocwen Loan Servicing. I uploaded my HAMP application to the Ocwen website on XXXX/XXXX/2016. I did not get a confirmation email from them. On XXXX/XXXX/2016 I submitted an email to the Ocwen Omsbudman and have not heard back from them to date. I logged onto my account today XXXX/XXXX/2016 and there was an email in my mailbox that indicated that they mailed me something because I did not provide all of the proper information. This is how the interaction began two years ago when I tried to apply for a loan modification with Ocwen. Ocwen tells you that you did not send in the right information so the processing timeframe gets restarted. I fear I am in for the same experience. I am going to track this process and ask that you take this journey with me. There is something going on at Ocwen that has to be out of compliance with the law.
Company Response: Closed

Disputed: No Timely Response