North American Asset Services, LLC

2019-02-07

Bridgeport, CT

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: I paid my frontier account in full. I started business with another company, and frontier said that my account was never closed properly and that I need to pay for services that I have not received. All merchandise was returned
Company Response: Untimely response

Untimely Response

2018-09-17

Avon, CO

Attempts to collect debt not owed

Debt collection: I do not know

Debt was already discharged in bankruptcy and is no longer owed
Company Response: Untimely response

Untimely Response

2018-07-31

Lewisville, TX

Confusing or misleading advertising or marketing

Credit reporting, credit repair services, or other personal consumer reports: Credit repair services

Complaint: wrong account non known still on my credit report
Company Response: Untimely response

Untimely Response

2018-06-10

Leeton, UT

Took or threatened to take negative or legal action

Debt collection: Credit card debt

Seized or attempted to seize your property
Complaint: I purchased XXXX XXXX dirt bikes using the XXXX credit card a line of credit provided by XXXX. I got behind on payments and XXXX sold the credit card debt to a third party debt collector. I was contacted by XXXX XXXX XX/XX/XXXX stating she was with North American Asset Services and was collecting on the XXXX debt I owed. She stated the dirt bikes I purchased would be seized unless we could settle the debt. She stated that if I could pay a total of {$2700.00} which needed to be wired she would send the titles to me for the dirt bikes. I wired {$2500.00} on XX/XX/XXXX and the remaining {$200.00} XX/XX/XXXX only to find out that they did not hold the titles for the dirt bikes as they were still showing the lien holder as XXXX ( found out later ). I then realized that not only was the debt not settled but American Asset Services sold the debt to another debt collection agency XXXX XXXX who then started trying to collect for the same debt. I did not agree with the debt XXXX was trying to collect, XXXX filed a judgement against me which I then thought Bankruptcy was the only way out. I filed chapter XXXX bankruptcy which was converted to a chapter XXXX in XX/XX/XXXX. I feel like this was handled very wrong by XXXX who sold my debt to a third party debt collection company but has never released the liens on the bikes to these companies. Then I was lied to by the third party debt collector XXXX XXXX XXXX XXXX stating they would release the liens if I paid when in fact they did not hold the liens. XXXX has since sold the XXXX accounts to XXXX XXXX who has no records therefore I am unable to dispose of or get rid of these dirt bikes or even come to any type of settlement with them to release the liens.
Company Response: Untimely response

Untimely Response

2018-02-23

WV

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Difficulty submitting a dispute or getting information about a dispute over the phone
Complaint: XXXX XXXX XX/XX/2017 Did a hard inquiry on my report and said I told them it was fine, I was shopping around for a lower rate but didnt talk to anyone or meet, said I would get up to 3 free offers and when I clicked on them they han it and didnt think they would do that. Talked to them and said well you did and we wont remove it.
Company Response: Untimely response

Untimely Response

2017-12-03

Pinellas Park, FL

Improper use of your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Credit inquiries on your report that you don't recognize
Complaint: In the month of XXXX 2017, I called XXXX XXXX to inquire about services, products and prices. I immediately and specifically told the representative that I DO NOT give authorization for them to check my credit report because I was n't sure if I wanted the service at that time. I was simply conducting a comparison with other providers in my area. The representative assured me that he would not check my credit. I was given some information and told him if we decided we wanted service with XXXX XXXX, I would call back. I now have an unauthorized hard inquiry on my credit report from XXXX XXXX dated X/XX/17. I am not happy and totally disturbed that I would be taken advantage of so quickly and easily simply because I wanted to know about the company 's services and products. I was a former XXXX customer so once I gave the representative my name and address I 'm sure that 's how he obtained my social security number. This is fraud and I want it removed! Thank you for your services.
Company Response: Untimely response

Untimely Response

2017-05-03

Aurora, UT

Attempts to collect debt not owed

Debt collection: Medical debt

Debt was paid
Company Response: Untimely response

Untimely Response

2016-12-07

Golden Gate, FL

False statements or representation

Debt collection: Payday loan

Attempted to collect wrong amount
Company Response: Untimely response

Disputed: No Untimely Response

2015-04-21

Manito, WA

Improper contact or sharing of info

Debt collection: Other (i.e. phone, health club, etc.)

Contacted me after I asked not to
Company Response: Untimely response

Disputed: No Untimely Response

2015-03-29

KS

Can't contact lender

Payday loan:

Complaint: I received a phone call from a company called frontier financial group, and they claimed they were collecting for an unpaid payday loan. I have been making payments to them since XX/XX/XXXX. I paid XXXX dollars a month, then in XX/XX/XXXX, I paid XXXX dollars, then was going to pay remainder in XXXX. I tried to contact them to talk about my payment, and I could not reach them by phone at all. I tried about XXXX times that day, XX/XX/XXXX, different times of the day, and always got hung up on. I did some calling around, and even XXXX said they could n't find anything on this company, but when she researched it, found nothing but information about them being a scam. I have paid a total of XXXX dollars to them, and would llike my money back if possible. thank you, XXXX XXXX
Company Response: Company chooses not to provide a public response Closed with non-monetary relief

Disputed: No Timely Response

2015-02-16

Breezewood Park, IN

False statements or representation

Debt collection: I do not know

Attempted to collect wrong amount
Company Response: Closed with explanation

Disputed: No Timely Response

2015-01-28

Plant City, FL

Improper contact or sharing of info

Debt collection: Credit card

Contacted me after I asked not to
Company Response: Closed with explanation

Disputed: No Timely Response

2015-01-23

Greenfield, WI

Cont'd attempts collect debt not owed

Debt collection: I do not know

Debt is not mine
Company Response: Closed with explanation

Disputed: Yes Timely Response

2014-12-23

Aloha, OR

Communication tactics

Debt collection: Other (i.e. phone, health club, etc.)

Threatened to take legal action
Company Response: Untimely response

Disputed: No Untimely Response

2014-12-08

Rosepine, LA

Taking/threatening an illegal action

Debt collection: Payday loan

Threatened arrest/jail if do not pay
Company Response: Closed with explanation

Disputed: No Timely Response

2014-12-03

Alamogordo, NM

Communication tactics

Debt collection: I do not know

Threatened to take legal action
Company Response: Closed with explanation

Disputed: No Timely Response

2014-12-01

Mobile, AL

Disclosure verification of debt

Debt collection: Credit card

Right to dispute notice not received
Company Response: Closed with explanation

Disputed: No Timely Response

2014-11-17

Winton, CA

Communication tactics

Debt collection: Credit card

Frequent or repeated calls
Company Response: Closed with explanation

Disputed: No Timely Response

2014-11-06

Myrtle Beach, SC

Improper contact or sharing of info

Debt collection: Payday loan

Contacted me after I asked not to
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2014-11-05

Schaumburg, IL

Improper contact or sharing of info

Debt collection: Payday loan

Talked to a third party about my debt
Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2014-10-30

Fresno, CA

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2014-10-03

Kokomo, IN

False statements or representation

Debt collection: I do not know

Impersonated an attorney or official
Company Response: Closed with non-monetary relief

Disputed: Yes Timely Response

2014-10-01

Rancho Santa Margarita, CA

Can't contact lender

Payday loan:

Company Response: Closed with non-monetary relief

Disputed: No Timely Response

2014-09-15

Sacramento, CA

Disclosure verification of debt

Debt collection: Credit card

Not given enough info to verify debt
Company Response: Closed with explanation

Disputed: No Timely Response

2014-08-23

Harvey, LA

Taking/threatening an illegal action

Debt collection: Payday loan

Threatened to sue on too old debt
Company Response: Closed with explanation

Disputed: Yes Timely Response