NELNET, INC.
Consumer Complaints
There are over 3518 complaints on file for NELNET, INC.. Dated between 2019-12-10 and 2012-03-07.
Complaints Page 70
2018-02-07
Matteson, IL
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2018-02-07
Tarzana, CA
Incorrect information on your report
Student loan: Federal student loan servicing
Information belongs to someone else
Complaint: I have contacted XXXX early XX/XX/XXXX, and have filed a complaint that the account does not belong to me. Nothing has been done to remove the account. Today XX/XX/XXXX have contacted the Department of Education, and Nelnet, the account servicer, and they have told me that they have no record of any kind associated with my social security. Nelnet did give me a website, https : //www.nslds.ed.gov. When I made contact they also could not find any account associated with my social security.
Company Response: Closed with explanation
2018-02-06
Troy, MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2018-02-06
Shulerville, SC
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: I were not inform of any payment arrangements, nor did I received any letter of changes to my account. When in accutuality my loan was on forbearance and not.it in on the income driven program.
So no the reason why late payments is on my credit report, I gave no idea? I Never had to make any type of payments since I was approve back in XX/XX/2006 until now. So maybe it was a mis hap on there part. But I never agree or sign any form make payment with this company.
Company Response: Closed with explanation
2018-02-06
Phoenix, AZ
Struggling to repay your loan
Student loan: Federal student loan servicing
Can't get other flexible options for repaying your loan
Complaint: I graduated from XXXX University in XXXX XX/XX/XXXX with over $ 50k in student loan debts. I started payments soon after and paid XXXX a total of {$8000.00} from savings and tax refunds over the next few months. Soon after learning I was not the only one that felt misguided by XXXX 's misleading students into financial debt lawsuit, I decided to answer the voicemails on student debt help in XX/XX/XXXX. The program I had called assisted former students with " applying for loan forgiveness program '' in where I could qualify for some if not all of my student loan debt. Of course, I only qualified for a portion of that amount and it was explained to me that after 20 years, the loan would be completely forgiven. This was a program Obama had approved to assist former students like me at the time. I was charged {$500.00} for this application, in which seemed okay at the time because they were helping me with " over $ 30k of the loan amount forgiven ''. I was told I was not to worry about making monthly payments until the time came when the loan was forgiven. At that time hearing these great news it did not seem like it was too good to be true because I was very relieved I qualified for such help. After the application date, I paid {$0.00} to this new loan which I then learned it was a simple loan consolidation that did in fact lower my full debt of the future accrued interest I would have owed. The way they spoke to me said nothing of this matter. I work in the XXXX XXXX, I know a loan when I see one. But the way the representatives spoke to me seemed more of a grant and an actual forgiveness program because I was one of the many affected by XXXX 's misleading students. Months after I was receiving several statements and I noticed an increasingly interest on the new loan of now $ XXXX, I decided to contact the program. I was again reassured not to worry, my monthly payments were of {$0.00} and the loan would fade over time after the 320 months had passed. I was relieved to know I was not scammed and it was in fact all true, my loans would be forgiven and taken care of. Later XX/XX/XXXX more notices came about updating my income on their site, I called again only to find out I was in an income-driven program after all, and it depended on my income on how much my monthly payment could be. After updating my income information and going through the income-driven plan, I was notified my monthly payments went from {$0.00} to $ XXXX/month. I was very confused at this point because I was re-affirmed twice that I qualified for the loan forgiveness program where my loan would be paid off. I am now over {$63000.00} in debt because of the accrued interest from the full year and a half no payments were being made. I feel defeated, and embarrassed to let all this debt carry on into even greater amount when I thought I had received helped from the government or whatever program that helped reduce student debt. Everything I was told was to comfort me at the beginning and fall into another loan debt with a different company who will now be gaining from my interest and there is nothing I can do about it now.
Company Response: Closed with explanation
2018-02-06
Tatum, NM
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: NelNet is incorrectly reporting a past due student loan. Attached are screenshots making it crystal clear their errors. I consolidated my " NON DEFAULTED PAID IN FULL THROUGH CONSOLIDATION LOAN '' loan to XXXX XXXX onXX/XX/XXXX ( see gov bank end shot ). NelNet is reporting a past due collection for this same loan on my credit report with 180-day lates XX/XX/XXXX. NelNet is incorrect and never updated their systems with this loan like my other loans were.
Company Response: Closed with explanation
2018-02-06
ND
Dealing with your lender or servicer
Student loan: Private student loan
Received bad information about your loan
Complaint: Hi I am from ND and I am getting this information that i supposed to have signed up with this company called Nel Net/XXXX XXXX XXXX and i have never in my entire life have i heard of this company and the are saying i have 4 or 5 loans out with them and i don't. They are scammers trying to get money from me and i NEVER EVER signed a promissary note with this company. I want them stopped and investigated and they remove all information from them and all off my credit report ASAP. Thank you
Company Response: Closed with explanation
2018-02-04
Brownstown, MI
Problem with a credit reporting company's investigation into an existing problem
Student loan: Federal student loan servicing
Problem with personal statement of dispute
Company Response: Closed with explanation
2018-02-04
Macon, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Company Response: Closed with explanation
2018-02-03
Macon, GA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2018-02-03
Dayton, OH
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: On Friday, XX/XX/XXXX, I tendered payment on my student loan. I was informed that processing the payment would not occur until Monday, XX/XX/XXXX. It was explained to me that Nelnet was unable to accept payment on non-business days. This is a reasonable policy that most business, courts, and other industries follow. Unlike, these other industries Nelnet has decided to continue to toll time against me during the weekend. My due date is Sunday, XX/XX/XXXX. As a result, I was informed that even though I tendered payment two days before my " due date '' I would still be considered late as the payment will not be processed until Monday, XX/XX/XXXX. This policy is counterintuitive and unjust. If a loan processor can't accept payment on the weekend then why do I have a due date on a weekend? The due date should be changed to the next " business '' day. This seems like a policy that is designed to collect late fees and potential harmful to other individuals. I would like the CFPB to investigate the business practices of student loan processors.
Company Response: Closed with explanation
2018-02-02
Detroit, MI
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: This has been a recurrent issue with reporting several accounts that were paid by a loan consolidation as more than 120 days past due. Currently being reported to all the credit bureaus are twelve Nelnet accounts pay status " Account 120 days past due '' Accounts as follows : NELNET XXXX Dates opened XX/XX/XXXX appears twice {$380.00} and {$810.00}, XXXX- {$2400.00}, 9/18/2003- {$1300.00}, XX/XX/XXXX appears twice as {$1600.00} and {$980.00}, XX/XX/XXXX appears twice as {$1300.00} and {$1300.00}, also there is XX/XX/XXXX entry {$1700.00}, XX/XX/XXXX for {$1700.00}, and XX/XX/XXXX for {$1800.00}. The other account NELNET XXXX reporting {$3700.00} account more than 120 days past due.
Company Response: Closed with explanation
2018-02-02
Las Vegas, NV
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Company Response: Closed with explanation
2018-02-02
Hamburg, NY
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: I emailed a good will letter on XX/XX/XXXX upon seeing my credit report reporting lates. I again sent in information on XX/XX/XXXX and XX/XX/XXXX. I spoke on the phone XX/XX/XXXX to which I was told unless I was in school or in deferment or in military lates can not be removed. Upon further investigation, I learned in XX/XX/XXXX when I first was reported I was techically at my 6 month forbearance ( I was in school until XX/XX/XXXX ). So my XX/XX/XXXX late was inaccurate being I was at my 6 month at that point. I was told today this was removed ( XX/XX/XXXX ). I was also late in XX/XX/XXXX when I left my home with only my clothing on my back and my car. I was in a homeless shelter for dv victims. I was in and out of court fighting for sole custodial of my children. I remember having a call when I was at XXXX to which placed me in a forbearance once again ( I was on PA with no income ) and was specifically told it will remove ALL lates and put me current. I have verified it was a administrative forbearance to which is eligible to back date up to a year. My PA was {$500.00} a month, {$400.00} which went to rent. I had no income. I did send all this proof in to them and they refuse to fix their mistake. Now in XX/XX/XXXX, I was again called, I went on a economic forbearance to which I had to fill out papers and send in stubs. I completed this, made copies and sent it in. I have since learned send things all certified being Im told by them this was not received but yet I never got them back. I just now learned about this! That year in XX/XX/XXXX we were on food stamps. My husband was on unemployment and I just had a baby going threw major medical problems. But I know this was completed and mailed. My husband even recalls this. Now Im told it was never received but never came back and I had another administrative forbearance placed. I was never called when it was not received! I am just beyond upset. I am now on IBR in which I went on in XX/XX/XXXX and completed it early this year ( not due til XX/XX/XXXX and already done ). I just want what I was told to happen. I want my lates removed as I was told over the phone and want to know where those papers went being they were never returned.
I was told today the XX/XX/XXXX was removed but no others. This makes me more upset being I was told this would fall off my reports XX/XX/XXXX ( 7 yrs from first default ) and now with it removed it sits for two more years if they do not fix their XXXX ups. Its not right when Im in a shelter, fighting for my kids, going threw a divorce, was told my account was current to hear now, it was never corrected to current with no lates and only way if I was in school or military. Thats the last thing on my mind at that point. I needed a home, I needed to get my kids away from my ex. Not join the military or attend school. I know what I was told. This was the only loan that I had during XX/XX/XXXX that needed a new deferment. I know for a fact that paperwork was done in XX/XX/XXXX and my husband remembers it. We sent in his stubs and our tax return. That was the first year we did not claim my step daughter and placed a note with it that we no longer claim her but we do have a infant now we will be claiming the following year. Please not
e I am marked late XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX but had the forbearance in XX/XX/XXXX in which was told backdated the two months in addition to XX/XX/XXXX yet marked late the same month the forbearance went thru.
I was also marked late XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX. These papers I was told was not received was sent prior to the XXXX of my son in XX/XX/XXXX. I was on XXXX XXXX due to XXXX XXXX and know for a fact this was taken care of. The drs has concerns with me XXXX and XXXX so we ensured we did what we can prior to XXXX in case something did go wrong and I was in rough shape for awhile.
Company Response: Closed with explanation
2018-02-01
Hill Country Village, TX
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2018-02-01
Finksburg, MD
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation
2018-02-01
Parkesburg, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Greetings, Greetings, I have initiated disputes with XXXX and XXXX XXXX to remove incorrectly reported late payments for NELNET Account # XXXX. They have failed to fully validated that the account was late during the months being reported on my credit reports. XXXX and XXXX XXXX will need to provide validated proof to be authorized to report the correct information per the Fair Credit Reporting Act. I have provided all requested documents to XXXX and XXXX XXXX to get this issue resolved in which they requested. I have also reached out to the creditor but they have also fail to fully validate the account was late during the months being reported on my credit reports. The account is currently in good status with a defferd till XX/XX/XXXX. Below are the reported late months that should be updated on my XXXX and XXXX XXXX credit report.. Should you need any additional information please let me know.
Reported Late Payments : 1 ) XX/XX/XXXX 2 ) XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XXXX Attn : IDENTITY THEFT DEPARTMENT XXXX XXXX XXXX XXXX, TX XXXX XXXX XXXX Attn : IDENTITY THEFT DEPARTMENT XXXX. XXXX # XXXX XXXX, PA. XXXX Thank you for your assistance in resolving this matter.
Regards, XXXX XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX, PA XXXX SSN : XXXX DOB : XX/XX/XXXX
Company Response: Closed with explanation
2018-02-01
MA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: Nelnet services the bulk of my federal student loans. This company has been allocating my loans in ways contrary to what is listed in my monthly statements and payment schedule for the entire time I've had the loans. When I contacted them, which I have to do every month because the auto payments just happened to be allocated towards my lowest interest loans to have it adjusted to match what is in my payment schedule, they tell me that they have to put in a special payment request to do so, and often, this payment request is not honored and I have to contact them through their chat service to make an additional request to have it fixed. I repeatedly asked for proof that such request was being made and to understand why the payments weren't being allocated as suggested in the monthly statement or payment schedule, both of which are available in my portal, but they said that such requests were not accessible to me and they couldn't share any internal information. This was and is a huge burden to me to attempt to have my loans allocated towards the higher interest groups, or at the very least in the sums as stated in my original payment schedule or even the monthly statements. I repeatedly asked that my loans did not get " advanced due dates '' and almost always clicked the box to not advance due date ( once I figured out what that did ) when I made additional payments, yet, the loans still get out of sync. The secretive and nontransparent loan allocation process is always in Nelnets favor and to my financial detriment. Furthermore, the auto amount withdrawn monthly seems to be reduced at random times without my consent to push out the time frame I'm paying my loans and thus interest to them. I did not consent to this and again, is a non transparent action Nelnet takes that is in their favor and to my disadvantage. I feel like I have no control and that they are not accountable. I've paid on time always and I'm very attentive, which only means I see the re-allocations and have to spend much more of my time than I would like attempting to have it resolved. The lack of transparency and sneaky re-allocation drives me crazy. I don't see why this company should be allowed to profit when taking advantage of student loans in this way. I have documentation of some of my chats to prove that I repeatedly requested the allocations to be fixed because the portal overwrites whatever they've previously done. Again, no transparency.
Company Response: Closed with explanation
2018-01-31
Fred, VA
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Problem with customer service
Complaint: After graduating from XXXX XXXX 2013, I was accepted at XXXX XXXX University with XXXX GPA. One year and a half later, due to family medical issues, my parents had to remove me from XXXX XXXX University. I tried to into a community college, but due to our debts at XXXX XXXX, they would not release my transcripts. My Dad saw an ad from the XXXX XXXX XXXX, stating if a student enlists in this service, their loans will be paid, and they will receive a bonus after completing XXXX and XXXX XXXX. This turn out to be an outright lie. Now over two years in the XXXX XXXX XXXX, proper training for XXXX, have not been granted to me. The recruiter officer, advised me and my parents, I will get $XXXX per month for XXXX XXXX, my bonus of $XXXX after XXXX, and payment for my student loans, which never happen. So far it took one year for the XXXX XXXX XXXX to pay $XXXX, with most taken out in taxes. Six months ago, I sign up for XXXX XXXX XXXX in the XXXX and still waiting for my release papers. According to Nelnet, I have a student loan balance over $16,000.00.
Company Response: Closed with explanation
2018-01-31
Chicago, IL
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Received bad information about your loan
Company Response: Closed with explanation
2018-01-30
Ft Lauderdale, FL
Incorrect information on your report
Student loan: Federal student loan servicing
Account status incorrect
Complaint: XXXX XXXX XXXX System Account # XXXX ( XXXX ) XXXX a derogatory mark was placed 6 times for XXXX of XXXX Even though I was in XXXX with the United States XXXX and I told them I was leaving.
XXXX XXXX # XXXX ( XXXX ) XXXX a derogatory mark was placed 1 time for XX/XX/XXXX a derogatory mark was placed 1 time for XX/XX/XXXX a derogatory mark was placed 1 time for XX/XX/XXXX a derogatory mark was placed 1 time for XX/XX/XXXX a derogatory mark was placed 1 time forXX/XX/XXXX These were placed on my credit report even though I was placed in forbearance for a temporary pause in schooling.
Company Response: Closed with explanation
2018-01-30
CA
Dealing with your lender or servicer
Student loan: Private student loan
Trouble with how payments are being handled
Complaint: XXXX XXXX, my student loan company, sent me an email saying they have given me two months forbearance on my loans due to natural disasters in my area ( mud slides and fires in XXXX XXXX ). I never agreed to this. I was not asked if I would want this. This would mean my loans would accrue interest without a payment made to my principal balance. I now have to call to be taken off forbearance causing me an extra step for something I did not ask for. This seems like a plot to make some money on people who are not closely monitoring their accounts. I have attached the email.
Company Response: Closed with explanation
2018-01-29
Brooklyn, NY
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Complaint: Account : XXXX I have a loan with XXXX which I presumed closed and paid in full in XX/XX/XXXX but I come to find out whilst filing my taxes this year that it is still open with a balance of {$770.00} with an extended due date of XX/XX/XXXX. When I made a lump sum payment of {$58000.00} on XX/XX/XXXX, at the time I assumed my loan was paid in full because this was the total amount and even if it wan'ts in full, I would not assumed that Nelnet would automatically EXTEND my due date so that I can unknowingly continue to pay interest until XX/XX/XXXX. Customer service informed me that I paid off the principle balance but neglected the interest, if I would of known I would off paid it off the following month when my statement comes but since they automatically extended the due date, I wouldn't have known unless I received an email stating that my tax documents was ready- which I usually ignore since I know that I paid off the loan in XX/XX/XXXX thus nothing to report on.
This automatic due date extension is extremely deceptive. You can pay off your total amount due ( or what you presume is due ) but since interest is compounded daily, you actually wouldn't of pay in full unless you call and get the actual total for that day. I never consented to this automatic due date extension. My intentions when I paid $ XXXX in XX/XX/XXXXwas to pay off the total, not to have a lingering amount to help Nelnet accrue interest off me.
Company Response: Closed with explanation
2018-01-29
Richmond, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Closed with explanation
2018-01-29
S Charleston, WV
Dealing with your lender or servicer
Student loan: Federal student loan servicing
Trouble with how payments are being handled
Company Response: Closed with explanation