NELNET, INC.

2019-04-02

Glenmont, OH

Dealing with your lender or servicer

Student loan: Private student loan

Don't agree with the fees charged
Complaint: .25 % discount was removed and additional fees added. student went back to school ... collection of loan payments were halted by servicing agent. student stopped attending school ... collection of loan payments resumed without the inclusion of the agreed upon .25 % discount! servicing agent erroneously claims that payments were from a " bill pay '' service rather than through " ACH '' payments ... thus ... the justification for stopping the discount. we were never notified about losing the .25 % discount. our bank records show no " bill pay '' account ... just the original " ACH '' payments.
Company Response: Closed with explanation

Timely Response

2019-04-02

Macclenny, FL

Credit monitoring or identity theft protection services

Student loan: Federal student loan servicing

Billing dispute for services
Complaint: In XXXX of XXXX I became XXXX and unable to work due to health issues. Around that time i just so happened to get a call from a Nelnet representative, I explained my situation and he stated that he would set me up on a deferment plan and that I wouldn't have to pay anything for a year. We went over all my information, he advised me he filled out everything and that I would be receiving the application in the mail and all I had to do was sign it and send it back. Once I received the paperwork, I did as I was told. I was under the impression that i wouldnt have to make any payments untill XXXX of XXXX. After having my child In XXXX of XXXX, then emergency XXXX XXXX in XXXX of XXXX I was still unable to work. I developed XXXX issues due to the excessive amount of XXXX the hospital was giving me and I was constantly in pain. In XXXX I had finally gotten a part time job. I couldn't work full time due to not daycare services and relying on my family 's help as i was a XXXX mother. I remember receiving an email from Nelnet, just a typical automated one that said something like " if you ever need us we are here '' and it showcased their online services that i was unaware of. I registered and everything looked fine. It was stating that I didn't have to make a payment until XXXX of next year ( XXXX ). I didnt question i just thought maybe i misunderstood the representative. In XXXX I had received another call from Nelnet, I explained that I really wast financially able to pay what they were asking and the representative stated, no worries. We can set you up on a income driven plan and you would pay a low monthly payment. The same thing happened as before, they filled out my information, sent me a application, I filled it out and returned it. I logged into the online portal a few weeks later and saw my payment was around {$19.00}. I began making my payments, everything seemed great until i checked my credit report in XXXX. When i checked i was stunned to see that nelnet had report late payments in the years of XXXX and XXXX. I called them and an representative advised me to fill out the deferment form and just date it for those days, i did so online and received a congratulation letter. However the letter stated that I would be in a deferment from XXXX of XXXX to XXXX of XXXX. I filled it out again and this time instead of online i mailed it in it. Nothing happened. I have been calling nelnet and every time someone tells me something different. One representative told me that she sees that i sent in my first application but i didn't attached a pay stub ( she is correct i didnt because i was never told to, i was asked to sign and return. Also if they were missing information, why not call me, email me, something to let me know. ) Another representative told me I would have to have been in school at that time or in a deferment ( i tried to explain to her that i was SUPPOSE to be in a deferment and something went wrong and i was never told ) Another representative told me that there was nothing they could do for me ... I began to email Nelnet, I emailed the CEO ( XXXX XXXX ), Director, President ( XXXX XXXX ), Primary contact ( XXXX XXXX ), Chief Executive ( XXXX XXXX ), Secondary contacts and their communication team. I have also mailed letters to nelent and no one cares to help me. They are reporting inaccurate information and its the only thing holding me back.
Company Response: Closed with explanation

Timely Response

2019-04-01

Monrovia, CA

Struggling to repay your loan

Student loan: Federal student loan servicing

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2019-04-01

Cocoa, FL

Dealing with your lender or servicer

Student loan: Private student loan

Trouble with how payments are being handled
Complaint: XX/XX/XXXX Hello, I enrolled at XXXX for the Fall XXXX semester. I withdrew properly and timely with the help of the VA Coordinator, XXXX XXXX. She confirmed verbally and via email my submission was received and she would take care of it from point forward. Months later I received an email from Nelnet, the schools tuition collection company, saying I owed tuition. XXXX had set up a payment plan for me. When you enroll at XXXX the VA coordinator sets you in front of a computer and tells you what to click, and you do it. However, I did not need, nor did I ask for tuition help. I stated I could pay it myself and expressed this to XXXX XXXX. Upon receipt of the bill from Nelnet, I emailed Ms. XXXX and attached the tuition statement. I had to do this three times before I had a response. Ms. XXXX in turn forwarded it to Ms. XXXX. Ms. XXXX has done nothing to help me from that point forward. I received an email from a Ms. XXXX. It was barely a full sentence : " this did not come from XXXX ''. Nelnet finally explained XXXX took the tuition money and has not returned it to them, even though I had withdrawn properly. The only thing that would have stopped the timeliness of my withdrawal is if the school and/or Ms. XXXX failed to do their part. XXXX took the tuition money AFTER I had withdrawn. XXXX has NEVER told me they have the money. If Nelnet had not told me XXXX received the money I never would have found out. XXXX XXXX emailed that I do not owe XXXX any money. That's true, but very misleading. XXXX was paid directly by Nelnet, in my name. Nelnet only sees my name as the recipient of the tuition. However, XXXX refuses to pay that money back to Nelnet. XXXX XXXX purposely mislead me, she purposely lied to me. XXXX XXXX and XXXX XXXX have done the same thing. XXXX owes that money to Nelnet. However, they are keeping it knowing full well I was not in school, knowing I withdrew in time and knowing I am being billed and harassed by Nelnet. This is fraud. No one at the school would respond to any of my calls or emails for months. I had to get aggressive and make a pest of myself. XXXX, after ignoring me for months, after I had to go to the ombudsman ( which did no good ), are calling me " disrespectful ''. Where was the respect for me, where was their help, where was their honesty? I have little respect for anyone who is knowingly committing fraud against me. XXXX did not think I would find out they took, and are keeping, the money from Nelnet! Nelnet wants their money and they will put this debt into collection soon. The debt was taken out in my name by XXXX. I was not in school, I did not use the money. I withdrew in time. XXXX should never have taken the money, or having taken it, they should have returned it. According to Nelnet, the proper sequence would be that XXXX pay the tuition money to me and I in turn pay Nelnet. XXXX is fraudulently keeping that money. I have tried to get the help of the ombudsmans office : XXXX XXXX by emailing her directly and emailing : ChancellorXXXX to no avail. After submitting this I will be reaching out to the Attorney General of Florida. I do not owe this money. I will not pay this money and I will take XXXX to court. XXXX XXXX, XXXX XXXX, XXXX XXXX all know XXXX has committed fraud.
Company Response: Closed with explanation

Timely Response

2019-03-31

Daytona Beach, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was result of identity theft
Company Response: Closed with explanation

Timely Response

2019-03-31

Columbia, SC

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Company Response: Closed with explanation

Timely Response

2019-03-30

Zanesville, OH

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: In XX/XX/XXXX/XX/XX/XXXX I was contacted by a new student loan servicer to complete a re-verification for student loan repayment. Prior to this my loan was serviced by another company, I had never heard of Nelnet. I am on the Income Driven Repayment plan. After going over the information on the phone, they lady at NelNet said that my payment would continue to be {$0.00} ( this made sense because my wife has student loans through XXXX and her payment was also continuing to be {$0.00} and we both had to re-verify at the same time of year ) I was sent paperwork in the mail to sign and return, which I did. I did not receive any further communication from Nelnet. In XX/XX/XXXX I applied for an auto loan. The lender told me my credit score was XXXX ( it had been in the mid- high 600 's ) I was shocked. I asked how on earth that was possible. They said that Nelnet had reported 42 missed payments on my credit report. I pulled my credit report and verified that this was true. I contacted Nelnet. They stated that I do not have 1 loan ( which is how this had always been reported before ) but 14 smaller loans. These 14 loans had been reported as never being paid since XX/XX/XXXX but only once they had become 90 days or more past due. I had no idea I owed anything. Since my wife and my income are the same and we both filed the same paperwork, why would one servicer charge a payment and the other servicer not charge a payment? Nelnet refused to even consider that they had made a mistake. They admitted there was no correspondence but said they had tried to call - this is false - they did not ever try to call. My credit is ruined, it will take years to undo the damages caused by this company. We can clearly prove they are incorrect but it does not matter to them. We made the {$23.00} payment they wanted for the past 6 months today to try to repair as much as we can. We have filed to have all of our loans serviced by XXXX. Please help us.
Company Response: Closed with explanation

Timely Response

2019-03-30

Indianapolis, IN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: On XX/XX/XXXX I sent specific payment instructions to Nelnet : " I am writing to provide you instructions on how to apply payments when I send an amount greater than the minimum amount due. Please apply payments as follows : 1. After applying the minimum amount due for each loan, any additional amount should be applied to the loan that is accruing the highest interest rate. 2. If there are multiple loans with the same interest rate, please apply the additional amount to the loan with the lowest outstanding principal balance. 3. If any additional amount above the minimum amount due ends up paying off an individual loan, please then apply any remaining part of my payment to the loan with the next highest interest rate. It is possible that I may find an option to refinance my loans to a lower rate with another lender. If this lender or any third party makes payments to my account on my behalf, you should use the instructions outlined above. Retain these instructions. Please apply these instructions to all future overpayments. Please confirm that these payments will be processed as specified or please provide an explanation as to why you are unable to follow these instructions. Thank you for your cooperation. '' On XX/XX/XXXX, when checking my account I noticed that loan group F had accrued a larger than normal amount of interest : {$260.00}. Even though I was making my monthly minimum payments and occasionally making extra payments toward group F. After making an extra payment of {$500.00} on XX/XX/XXXX my due date was advanced. It is criminal, and infuriating that I accrued extra interest because Nelnet did not process my payment instructions. My goal is to pay my loans off early and avoid gaining extra interest by doing so. My instructions were sent to serve that purpose. Nelnet did not follow my instructions and now I owe more interest, in spite of making early payments in order to pay my accounts of early. Nelnet should be held liable for reducing my owed interest amount because of their error.
Company Response: Closed with explanation

Timely Response

2019-03-30

Fred, VA

Incorrect information on your report

Student loan: Federal student loan servicing

Account status incorrect
Complaint: Graduated from XXXX University in XXXX. I couldn't get a job paying the {$700.00} a month payments they require. I went into forbearance for years. I've worked 2-3 jobs the whole time. I was put into collections even though I was told {$0.00} a month based on my income. I was then put on a {$5.00} a month plan. I had to stay current for 9 months to get out of collections. I've been out of collections a while now. They are showing on my credit report as open but up to date. I am trying to buy a home as I can not afford rent. My credit is good besides these loans showing on my account. I was told by Nelnet and my loan person to file a complaint today XX/XX/XXXX. I am paying as much as I can towards my loans after the bills are paid. I'm living in a tiny apartment with XXXX children of the opposite XXXX in the same room. I have to move. Buying is cheaper than renting. For my rent price, we can all have or own rooms. I am about to move out and increase my rent by {$200.00} dollars. That means we eat less. I make to much money for assistance with food. I'm trying my hardest to settle down and make higher payments to the loan company but I'm going to be pushed right back into collections over this being on my credit. I have already gotten a better job. I'm still working 2 jobs. I'm slowly moving up in the world. Please help me.
Company Response: Closed with explanation

Timely Response

2019-03-29

Miami, FL

Dealing with your lender or servicer

Student loan: Private student loan

Need information about your loan balance or loan terms
Company Response: Closed with explanation

Timely Response

2019-03-29

Broadway Manchester, CA

Problem with a credit reporting company's investigation into an existing problem

Student loan: Federal student loan servicing

Problem with personal statement of dispute
Company Response: Closed with explanation

Timely Response

2019-03-29

Carol Stream, IL

Struggling to repay your loan

Student loan: Private student loan

Problem lowering your monthly payments
Company Response: Closed with explanation

Timely Response

2019-03-29

Bel Alton, MD

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Complaint: Both the XXXX XXXX XXXX XXXX and my student loan servicer, Nelnet, recognized my current, legal name for one year, but Nelnet now has decided to revert to my former legal name. The XXXX XXXX XXXX XXXX still recognizes my current, legal name. Nelnet refuses to explain why they called me my current, legal name for one year. Nelnet now says they will require me to produce legal documentation of a name change, which I had already provided in the past to update my account the first time. For Nelnet to require me to provide documentation of a name change a second time would be an undue burden to me. I legally changed my name in XX/XX/XXXX. In XX/XX/XXXX I updated my name with the XXXX XXXX XXXX XXXX. I can't find in my records the exact date Nelnet updated their records, but the oldest email I can find from Nelnet with the updated name is from XX/XX/XXXX. Nelnet 's records continued to show the correct, updated name for one year. On XX/XX/XXXX, I logged in to my Nelnet account online, and I noticed there had been an unauthorized change to the name on my account, which now shows my former legal name. On XX/XX/XXXX, I submitted online to Nelnet a letter requesting a written response to the unauthorized change to the name on my account. On XX/XX/XXXX, I called Nelnet by phone and spoke to XXXX, who said that I would not be receiving a written reply to my XX/XX/XXXX letter to Nelnet, that Nelnet would not undo the unauthorized change of the name on my account to my former legal name, and then XXXX sent me an email for documentation needed to confirm your name change. On XX/XX/XXXX, I submitted a case with the XXXX XXXX XXXX XXXX Federal Student Aid feedback system. On XX/XX/XXXX, XXXX from Nelnet responded to my Federal Student Aid case requesting additional documentation of a name change. On XX/XX/XXXX, XXXX from the Federal Student Aid 's Business Operations Escalated Issues team also requested additional documentation of a name change. Finally, on XX/XX/XXXX, XXXX with the Federal Student Aid Ombudsman Group emailed " the initial change was done electronically. However, in order for ED-Nelnet to complete a permanent system change ; you will need to provide them with a copy of your driver 's license, social security card and/or birth certificate. ''
Company Response: Closed with explanation

Timely Response

2019-03-29

Brooklyn, NY

Incorrect information on your report

Student loan: Federal student loan servicing

Account information incorrect
Company Response: Closed with explanation

Untimely Response

2019-03-28

Oxford, GA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Received bad information about your loan
Complaint: I have provided Nelnet with a certified XXXX letter asking them to provide the master promissory note to substantiate the debt. No response from debt collector. I feel as if my rights under the FCRA has been violated. Since this debt has not been verified as accurate, I demand that the accounts be removed from credit report. My next course of action will have to be litigation.
Company Response: Closed with explanation

Timely Response

2019-03-27

Philatelic Center, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: Addendum to complaint XXXX On Monday XX/XX/19, after speaking to a financial advisor who told me I should try to get REPAYE bc remaining interest above 10 % would be forgiven. I said Nelnet told me I was disqualified bc I had XXXX loans. He advised me to ask if my consolidating those, I could get the grad loans on REPAYE. I called Nelnet, and was told I COULD qualify for REPAYE, but would be charged XXXX to " make a change. '' I asked to speak to management because 1. I had been told prior I did not qualify for REPAYE, but was not given any solution ( the solution would have been to switch my XXXX loans from IBR to REPAYE early in the process and avoid " making a change '' penalties '' ) Additionally, I was told I still needed to send in a self certified letter to qualify for IBR, which I had been stalling on so I could gather all this information and do my own research before finalizing it, after becoming aware of all the " change '' penalties, and having made the unfortunate discovery that Nelnet servicers would tell me something different every time. So come yesterday, somehow I am fully locked into IBR and will need to pay penalties to switch to REPAYE. If I had been given the correct guidance from the very start there would be no 22k penalty, however 3 different loan servicers lead me to believe that IBR was the only way and i was stuck paying a third the balance on IBR with a wildly snowballing principal. I confirmed this fact w the penultimate phone call and NO ONE EVER SAID, hey wait you will avoid having a huge balance in 25 years if you do REPAYE instead. These people apparently think we are dealign with XXXX money and that it's ok to have people that don't understand finance from a long term standpoint dishing out instructions and advice that have horrible long term consequences. The manager agreed with me that I was not given complete information, but said he could not reverse the XXXX penalty.
Company Response: Closed with explanation

Timely Response

2019-03-27

Santa Ysabel, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Complaint: Every time I try to get ahead on payments, they change the way their interest is allocated or say that I missed a payment even though I'm on auto debit. They have stretched out interest payments as long as they can always finding ways to not actually allocate my money to the principal of my loans. I have now probably paid a few thousand extra or will pay in interest because they can't just be straight forward and take money out and apply it to loans that are supposed to receive the money. Their system makes no sense and it seems they're just trying to keep the payments going for as long as possible to XXXX as much money out of me as possible.
Company Response: Closed with explanation

Timely Response

2019-03-26

Indianapolis, IN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Trouble with how payments are being handled
Company Response: Closed with explanation

Timely Response

2019-03-26

Arvada, CO

Problem with a credit reporting company's investigation into an existing problem

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Their investigation did not fix an error on your report
Complaint: Nelnet is reporting incorrectly that I am 120 days past due on partial account numbers : XXXX and XXXX ( please see page 14 of the attached credit report ). I was XXXX at this time ( copies of orders attached ). Pursuant to the XXXX ( XXXX XXXX XXXX XXXX ) these benefits may be used to delay payments and/or defer payments. Please see Benefits offered by the XXXX listed below. Benefits offered by the XXXX include : Lets you terminate your telecom contracts ( telephone, cable, internet, video & audio streaming, etc. ) if you relocate for at least 90 days to a location that doesn't have coverage under your current provider Lets you end a vehicle lease you signed before joining if you are mobilized, XXXX XXXX, or deploy XXXX for at least 180 days Lets you end a housing lease without penalty if you deploy for 90 days or more Lets a surviving spouse terminate a lease if their partner dies on XXXX XXXX Lets a military spouse claim either their home of record, the service member 's state of legal residence, or the state they are living in for tax purposes Limits interest on all loans taken out before joining the military to XXXX percent. This includes auto loans, mortgages, student loans, credit cards, etc. Also, it says that if you use any of your XXXX rights and delay payments it won't reflect on your credit report This inaccurate reporting is harming my XXXX XXXX.
Company Response: Closed with explanation

Timely Response

2019-03-26

Parlin, NJ

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Complaint: Nelnet which is contracted by the US Department of Education is totally dysfunctional and inept. Case in point, I sent an email on XX/XX/2019 which was a simple post discharge monitoring form, 10 days later on XX/XX/2019 they actually, acknowledge receipt of my e-mail. It is a rather simple form that requires 30 seconds to process, my account number is : XXXX. Filing a complaint is usually the only way Nelnet actually completes and processes something.
Company Response: Closed with explanation

Timely Response

2019-03-25

FL

Incorrect information on your report

Student loan: Federal student loan servicing

Account status incorrect
Complaint: This is a federal student loan that was taken over by Nelnet mid-XXXX from XXXX. When I was checking my credit report today it stated that this loan is in forbearance as of XX/XX/XXXX. It is NOT in forbearance nor did I request a forbearance. I have never requested a forbearance on any of my student loans and have never had a late payment. The report also shows 13 % of payments were on time. They have only been my loan provider since XXXX of XXXX and it clearly shows they were all on time. Anything prior to that shows as " no data ''. They had previously used this excuse to raise my interest rate. I reported this mistake to them too and they have refused to fix it. My records are very clear about payments and this shouldn't be a difficult problem to fix.
Company Response: Closed with explanation

Timely Response

2019-03-25

Auburn, AL

Struggling to repay your loan

Student loan: Federal student loan servicing

Can't get other flexible options for repaying your loan
Complaint: I was permanently discharged from my student loans due to my being permanently XXXX. I received a letter from the department of education that my loans are being reinstated due to me not sending proof of my income. This isn't true. I did mail them the information like. My income is only {$11000.00} I am unable to pay for my student loan. But the department of education isn't having any mercy on me. They can also look me up and see how much income I have,
Company Response: Closed with explanation

Timely Response

2019-03-24

Bloomington, MN

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Problem with customer service
Complaint: On XX/XX/2019 I submitted an unemployment deferment form and I spoke with a customer service rep regarding the required documentation. I downloaded the document he explained to me and uploaded it into Nelnets system.I checked on the status today and instead having a communication that I could read on this is an alert on my account : We have finished reviewing the documentation for your repayment plan, deferment, or forbearance request, and were sending additional information your way. Keep an eye out for an email or letter from us. My account info is : XXXX XXXX, Acct # XXXX, SSN XXXX, addy : XXXX XXXX XXXX XXXX, XXXX XXXX MN XXXX.The reason I am filing a complaint is there is no reason why I shouldn't be able to access the additional information on my account online inisteads of having to wait for snail mail or an email that should have been sent yesterday and was not.
Company Response: Closed with explanation

Timely Response

2019-03-23

Atlanta, GA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: I contacted Nelnet In XXXX regarding my past due account. I communicated with the representative that I was homeless and without a job. That I am currently looking for a job but without residence it is harder. Representative assured me that the request for deferment was submitted and my paperwork was due by XX/XX/2019. I submitted my information and it was accepted and on the Nlnet website was updated to a due amount of {$0.00}. However on XX/XX/2019, my credit score dropped as a report of past due on my account was reported. I waited for the information to update and submitted a dispute on XXXX XXXX. XX/XX/XXXX another late payment was added to my account dropping my score 40 more points. I submitted an email on the Nelnet website asking them to please update their files as their inaccuracies are limiting my ability to find residence. I have yet to receive a response.
Company Response: Closed with explanation

Timely Response

2019-03-23

Philatelic Center, CA

Dealing with your lender or servicer

Student loan: Federal student loan servicing

Don't agree with the fees charged
Complaint: When I graduated from XXXX school in XX/XX/XXXX, my financial aid counselor told me I owed XXXX XXXX Well it seems that they made a mistake when Nelnet started sending me correspondence in XXXX saying I had XXXX worth of debt. I called Nelnet immediately to ask about repayment options and they said it was too soon to begin repayment that the loans were in grace. Unfortunately, I failed my first XXXX exam and could not work for 3 months, waiting to take the second exam in XX/XX/XXXX. I received the bill and called to ask about my options, I was advised to apply for repaye and I applied. A few months passed and I started working and again noticed my balance had risen to nearly 300k, when I called to inquire, they said I was not qualified for repaye bc I had undergraduate loans outstanding ( then why was I advised to go to REPAYE in the first place? ), but could apply for IBR, and since " a change had been made '' to my account the interest recapitalized. I was told IBR payments would be about {$460.00} dollars a month based on my income and that the balance would be forgiven after 25 years and given instructions on how to apply. Again, I received a huge bill a few weeks later, and a confusing email saying my balance was XXXX. I called to find out what was happening and was told my IBR would be around 500 $ month and told I needed different criteria to apply and that after 25 years the amount would be forgiven. In this time frame, I had been told so many different things that I went into action doing all the research I could. At this time I found out, I could have consolidated my loans and was never informed of this option, even though every time I called them, I was usually crying by the end of the call and asked what other options there were or if there was anything I could do to improve my situation. I complained about the interest recapitalizing and they said that it wasn't bc I didn't qualify for repaye, but it was because the loan came out of grace that it had gone up XXXX XXXX in a matter of months. There was nothing I could do to avoid the grace period or the leaving the grace period, so that was just the breaks. Doing more research, I also came to find out that the forgiven amount will be taxed! So I called them again today and brought this to their attention and they said, yes that's true. So in my case, the principle could climb to well past a XXXX dollars and I would end up paying hundreds of thousands on the forgiven amount. They also said yes that's true. I also explained I did not have the paystubs they wanted for IBR and asked if there was another way to show proof of income for IBR. I also noticed that my due date had been pushed back several months again. I was told I was given administrative forbearance and that the principle would not recapitalize, but that the interest would continue to accrue. I asked again how much my IBR payments would be and was told $ XXXX. I asked how much I would need to pay to just keep the balance at XXXX for the next 25 years and was told I would need to pay XXXX/mo. I am a XXXX XXXX and earn about XXXX before taxes and am at the end of my rope. I spend all day trying to figure out the best plan and all the information is so confusing. It feels like I am uninformed gambler playing Russian Roulette. Some people say I should pay the minimum IBR and try to create some savings for myself since I have none at XXXX years of age. However, if I do that, I will owe the IRS hundreds of thousands on a huge balance in 25 years. Some people say I should refinance, but if I do that and the laws change or I finally score that public service job, I will be on the hook for the rest of my life for the XXXX and not qualify for forgiveness. I need any kind of help possible. I thought I was making my life better by continuing my education, but I actually made it worse and feel like an indentured servant. I also do not understand why they tell me a different IBR amount and different criteria every time I call them. Many of the health care forgiveness scholarships include nurses and doctors but not XXXX. Please help!
Company Response: Closed with explanation

Timely Response