NAVY FEDERAL CREDIT UNION
Consumer Complaints
There are over 5340 complaints on file for NAVY FEDERAL CREDIT UNION. Dated between 2019-12-16 and 2011-12-05.
Complaints Page 35
2019-03-28
Atlanta, GA
Getting a loan or lease
Vehicle loan or lease: Loan
Confusing or misleading advertising or marketing
Complaint: Navy Federal Credit union advertises New or Used Auto Loans as low as 2.99 % on their website : https : //www.navyfederal.org/loans-cards/auto-loans.
At the bottom of the page, theres a disclaimer section thats linked to the 2.99 % rate that states Credit and collateral subject to approval. Rates subject to change and are based on creditworthiness, so your rate may differ. New Vehicles : Year models XXXX, XXXX and XXXX with 7,499 miles or less. Minimum loan amount is {$30000.00} for terms of 85 to 96 months. Payment example : New auto loan of {$20000.00} for 36 months at 2.99 % APR will have a monthly payment of {$580.00}. Used Vehicles : XXXX and older model years or any model year with over 30,000 miles. Late Model Used Vehicles : Year models XXXX, XXXX and XXXX with 7,500 to 30,000 miles.
When calling them this afternoon to refinance my vehicle, I was informed that the lowest rate for a Used Vehicle is 4.99 %, regardless of the term of the loan. I inquired about the 2.99 % rate and was told that the rate was for new cars only. After explaining that any reasonable person would receive the same impression that rates can be 2.99 % for used vehicles, a representative from Navy Federal seemed to agree that the 2.99 % wording could potentially be confusing, especially concerning the use of or and that theyd submit feedback to get this cleared up. This is deceptive. Because NFCU implies 2.99 % is available for new or used cars, they should be honoring this and have an option to get a vehicle financed at 2.99 %. Because they dont actually have this option, action needs to be taken.
My concern is that Navy Federals rates are confusing and that they will not honor this advertised rate. This concern stems from a call I placed last year when I originally bought my car - during that call, I was told Id be able to refinance my car at a significantly better rate assuming my credit situation had improved. As of today, my credit situation has drastically improved and I should be eligible for a better rate, significantly lower than my current rate of 5.59 %.
Given that Navy Federal has admitted that the lowest for a used vehicle is 4.99 %, Im concerned Navy Federal has likely executed numerous refinancing loans to people who thought 4.99 % was based on their credit - not because of the lowest refinancing rate available. Im also concerned that if I applied today, Navy Federal would not honor the mistake and would attempt to offer 4.99 % or 5.69 % ( based on term ) as the lowest possible rate, especially given they expressed this over the phone.
I have put in an ask for Navy Federal to update their literature if its incorrect, and fairly honor the 2.99 % rate in a refinancing application.
Its important to note that I was dissuaded from applying today after being told that their website was incorrect and that the rates and marketed materials were not correct for used vehicles.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-28
SC
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I have a loan with NAVY FEDERAL CU. I have always made my payments on time. For some reason, I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and XXXX and NAVY FEDERAL CU was no successful resolution. NAVY FEDERAL CU was reporting me late. There was definitely an error on their part. I was never 30 days late XXXX 2018 2018
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-28
GA
Managing an account
Checking or savings account: Savings account
Problem accessing account
Complaint: This is regarding my son 's Share Savings account. It was opened in XX/XX/XXXX by my now ex-husband. Note : Ex husband is NOT my sons biological father nor did he or does he have ANY legal custody or rights to my son. When my now ex was incarcerated in XX/XX/XXXX I filed for divorce. It was finalized in XX/XX/XXXX. Since then I have been trying to change my sons account to make me custodian over this account. I have spoke to Navy Federal local branch member XX/XX/XXXX, who told me there is no way I can change the account. I called NFCU on XX/XX/XXXX. Rep told me to send documentation and written letter to membership department requesting change due to recent unavoidable changes ( incarceration/divorce ) and request account change. Was told to include items such as my sons birth certificate showing my ex is NOT my sons father, as well as my first marriage ( sons father ) divorce and custody order and my current divorce decree showing my ex is in fact incarcerated. I was assured with this information my request would be approved. ESPECIALLY since my ex is NOT my sons father, NOT have any legal rights to him and was nothing more than the " XXXX XXXX account holder '' at NFCU and was the one who had to open the account. I submitted request on that date. On XX/XX/XXXX I received a response back on XX/XX/XXXX stating my request was denied.
XXXX XXXX Account Holder/Custodian : XXXX XXXX XX/XX/XXXX XXXX XXXX Dependant : XXXX XXXX XX/XX/XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-28
SC
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: I have a loan with NAVY FCU. I have always made my payments on time. For some reason I realized that there was a late payment on my credit report. As you can see, I have always had a stellar payment record with this company. I tried contacting both XXXX and NAVY FCU with no successful resolution. XXXX only reporting me late. There was definitely an error on their part. I was never 30 days late XX/XX/2018 2018
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-27
Cheverly, MD
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: I am writing to request assistance in an unresolved matter with the Navy Federal Credit Union ( NFCU ), XXXX. XXXX XXXX, XXXX, VA XXXX regarding a fraudulent transaction. On XX/XX/2019, the enclosed check was deposited in my sons account in the amount of {$900.00}. NFCU was notified us that the check was deposited via mobile app ; my son does not do online banking, let alone mobile, and he reported the transactions as fraud.
During this transaction, {$900.00} deposited and {$200.00} was withdrawn on the account which in turn the account was overdrawn and my checking account was debited {$210.00} for insufficient funds in that savings account. I do not believe that a thorough investigation could be completed in 1 day and it appears that NFCU automatically believe that my son made the fraudulent transaction.
In reviewing the enclosed check ; his account number, nor is that his handwriting ( signature ) does not appear on the check, only the bank routing number, a phone number with an area code ( XXXX ), his phone number is a ( XXXX ) area code. Ive also tried to locate the persons to whom the check belongs to.
I opened this account when he was a child, making me a custodial account holder ; when my son reached legal age, he was the primary owner, I never signed any documents to be a joint owner, in which NFCU claimed that I was a joint owner on the account. If I was a joint owner, there has been several occasions when I made inquiries into the savings account, but was told I was not the owner, and need primary owners permission, but Im being held responsible for fraudulent transaction on this account.
I am asking for your assistance in getting a resolution in this matter.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-26
Ernul, NC
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: XX/XX/XXXX navy Federal was taking money out of my account to pay my primary mortgage they did this many times which left me with no money to pay my others property. I went to loss mitigation for help I filled all paperwork and had to Leave town my father hat stage XXXX XXXX I checked to see if they had everything before I left and was told they did. My renters told me the got foreclosure paperwork Im like what Im in loss mitigation i get back home calling no one will talk to me waiting for a supervisor to never called. I was told they stopped because paperwork was missing I say I was told you had everything but the didnt have my health insurance proff of payment. Well they had one year bank statements from all my accounts so they did have it and the paperwork said I had 60 days to get all info in so a rep brought this to there attention and I had to resend everything and I did now they are telling no because the property was empty well the had my lease on file cause I had to send it in as part of my paperwork. Now in XX/XX/XXXX and then Im told they dont need insurance paperwork and dont know why I was asked to send it in and XXXX told me she was the one handling this and she called the bank and they called me to ask if someone live there and I said no. This never happened why would I say no when you have my lease and she read it to me. XXXX XXXX the supervisor told me they dont call about the property they have a team thats goes out to the property. I told her since yo record all calls tell me who called and when. Still waiting to hear. Been calling since XX/XX/XXXX and get nothing but answer machines all ways in meetings when I call left many messages with the loan department to nothing. I had to file for bankruptcy to save my property it was going good until navy fed did not send my {$1700.00} cashiers check that I order so my Bankruptcy was dismisse in XX/XX/XXXX I ordered it XX/XX/XXXX. Now the had not got a payment for XX/XX/XXXXand XX/XX/XXXX I refile loss mitigation in XX/XX/XXXX Had to give the app again in XX/XX/XXXX and then again in XX/XX/XXXX XX/XX/XXXX I got a letter stating they could not help me because my hardship letter did not meet the criteria Don Know why I said i was recently divorced and had no job. Then i was told my {$1000.00} and I had {$180.00}. Retirement Was not enough but I also had {$5000.00} between my account which I guess was not taken into consideration I called and asked why on the app they asked how much money on had and in the bank and was told to be taken into consideration however it wasnt Then they said the property was empty I told they over the phone and in writing that I was living there because my house was destroyed by XXXX. My house went into foreclosure in XX/XX/XXXXwhy was i not told in XX/XX/XXXX when I started the loss mitigation I couldve paid the two months back rent and been fine I did not find out until XX/XX/XXXX I spoke the there attorney And was told all info went to the property because by law thats the way they do it i was sent something in XX/XX/XXXX but didnt get I got what they sent in XX/XX/XXXX. I got a letter dated XX/XX/XXXX on XX/XX/XXXX telling all the reasons I was decline And I could stop the foreclosure if I pay back payments by XX/XX/XXXX well my property was sold at XXXX XX/XX/XXXX how could I have paid by XX/XX/XXXX if I got the letter on XX/XX/XXXX. The the letter said I had until XX/XX/XXXX to appeal and I did to this day no one has responded and when I called i was told what are you appealing you property was sold on XX/XX/XXXX. Well I know that but they told me I could appeal so I did. I believe they wanted to sell my property since XX/XX/XXXX and my Bank Repsie stop them and not sending my check to the trustee put a stop to that so now they can try again and denying all my good paperwork telling me it did not meet standards and it taking 9 days for me to get the letter stopped any changes of me getting my property.
Now with my primary park with the same games remember I said i was told if the payment was not made they would take it out of the account well my x stopped making payments and I did not know no one told me but I had the money in the bank my father died and his Insurace money was in the back about 15,000 But they never took anything nor did they make me aware he was not making payments I found out when I got a letter in XX/XX/XXXX telling me how far we were behind. I called asking why no one told me and I was told they did not have my info. Im like what do you mean you did not have my info you mailed this to me. They have in my file that they did not contact me. Now they want to foreclose. This is another game navy fed is playing by law they are to tell me everything that is going on with the mortgage both are names are on it and if you dont have my info thats there fault but they did they sent that letter. I spoke to them lawyer about the rental property and was told the could have changed or pulled the sell date since I was in lost mitigation and still done foreclosure and she was writing them about the timing of the letter again they were going to sell my property thats why things were done the way they were. I spoke to many attorneys And was told this is a common practice. Well im not going to let them get away with it my lawyer now says they will do what they can do and what they cant do they will find someone that can They went against their own rules to sell my property tell me I need health insurance information which I did not telling the property was empty twice and they had Proof both times in writing that it was not saying not enough money when its there bank they can see how much money is in my accounts and my bank statements we faxed to them.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-26
Temperanceville, VA
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: I sold my home on XX/XX/2019, The check to XXXX XXXX for the balance of my mortgage was fraudulently deposited into NFCU despite the check being made out to XXXX XXXX. Currently, XXXX XXXX is trying to collect the Mortgage from me as they still have me listed as the Home Owner and it is now affecting my credit report. I have a copy of the check proving this issue.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-26
Philadelphia, PA
Struggling to pay your bill
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company won't work with you while you're going through financial hardship
Complaint: I checked my credit and saw the Navy federal balance of {$580.00} that's reporting negative from a credit building card to help me since i'm a young student. I would like to pay the balance and reopen the account. I was facing student hardship and was in between jobs. I am young and trying to be a responsible spender but its hard when you have limited job skills because college doesn't teach you skills to get a job you a job during and/or after ; it keeps you unemployed more often than not. In trying to better myself by attending college while i was barely making do, I had to miss meals as well to make sure my light bill and rent was paid, resulting in being delinquent on my credit card. However, I have since gotten a new job with better pay. I want to right my wrongs, and i would like Navy Federal to reconsider and understand. Im sure everyone who is in a deciding position remembers being the hungry student in college trying to make do with your PT job and financial aide. If i don't take care of this now, it will affect me negatively for years and i won't be able to get a job within my major, which was Finance. You can not have bad credit when trying to work in a banking environment. Im also currently enrolled to get my XXXX XXXX XXXX so that i can advance into XXXX XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-26
Washington, DC
Problem with a lender or other company charging your account
Checking or savings account: Checking account
Transaction was not authorized
Complaint: Navy Federal on XX/XX/XXXX Took XXXX from my checking account for a credit card that they had claimed a loss on in XX/XX/XXXX and are telling me that it's part of their practice and i have to go to the bank to get a copy of the signed agreement for the credit card. I called them and they were not helpful and kept talking about the credit card that was in collections and how i signed a document stating that they can just take the money out of my account without my approval or knowledge.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-26
Bda Belgica, PR
Applying for a mortgage
Mortgage: Other type of mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
Erie, PA
Advertising and marketing, including promotional offers
Credit card or prepaid card: General-purpose credit card or charge card
Didn't receive advertised or promotional terms
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
Managing an account
Checking or savings account: Checking account
Problem accessing account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
Virginia Bch, VA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
Problem with a purchase shown on your statement
Credit card or prepaid card: General-purpose credit card or charge card
Credit card company isn't resolving a dispute about a purchase on your statement
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
Federal, CA
Managing the loan or lease
Vehicle loan or lease: Loan
Billing problem
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-25
Berkeley Lake, GA
Managing an account
Checking or savings account: Checking account
Problem using a debit or ATM card
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-23
Haverhill, FL
Applying for a mortgage or refinancing an existing mortgage
Mortgage: VA mortgage
Complaint: Navy Federal Credit Union ( NFCU ), XXXX XXXX XXXX, XXXX VA XXXX, XXXX.
Complete Failure to " Gross Up '' Non-Taxable Income for VA Loans/XXXX Veterans.
Because NFCU does not " Gross Up '' XXXX Veterans ' XXXX and Compensation, or Veterans ' Social Security XXXX, payments, etc. ; A XXXX veteran is being so discriminated against via a very visible and DISPARATE IMPACT.
Lenders gross monthly income, ( very typically, 10-20 %, ) when determining what type of mortgage a veteran can afford, checking major, monthly debts in relation to " Pre-Tax Income. '' When such " grossing up '' is not done on " non-taxable income, or payments, money, '' this so obviously/visibly creates a FINANCIAL DIS-ADVANTAGE for a would-be buyer/veteran, who receives such non-taxable money/payments/income. VA allows lenders to adjust veteran-borrowers ' non-taxable income, upwards, creating a " Pre-Tax Gross Figure '' ; For Example : A veteran ( like myself ) receives XXXX and compensation at the 100 % rate -- {$3000.00}, from the VA ; my social security XXXX from SSA is {$1200.00} -- all, non-taxable -- or, my " NET PAY, '' versus a gross pay. In other words, more than likely, for Any Worker earning a " net pay of {$4300.00}, monthly, '' such worker would have to earn -- perhaps, several hundred dollars more ( $ XXXX $ XXXX ), considering " Income Taxes, and Social Security Taxes, and even other deductions .... '' It is very important/imperative that such " grossing up '' transpires when determining DTI-Ratio, or, more specifically, keeping such debt-to-income-ratio below the VA 's 41 % guidelines ..., which, so very obviously, will help a XXXX veteran to obtain/maintain/retain a loan, at least, EQUAL TO -- if not, GREATER THAN another or even some other, person, who does not receive non-taxable income.
Lastly, I am speaking directly from Past Experience : As, a commercial bank ONCE approved me for a much higher VA Home Loan than NFCU. Because, NFCU failed, so fantastically, to " Gross Up '' my " Net Income -- VA XXXX and Compensation and even SS XXXX, money/payments/income. '' Whereas, the commercial bank did indeed " Gross It Up. '' Thereby, NOT discriminating against me because of such, disability/payments, and, so very UN-LIKE NFCU ; which, TODAY, is STILL discriminating against XXXX veterans .... IT MUST STOP/END IMMEDIATELY ...! AND, I DO MEAN END/STOP IMMEDIATELY ...!
Or, maybe, Congressional Oversight or a Congressional Complaint is so warranted, regarding this very imperative/important COMPLAINT -- WRONG.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Mem, TN
Improper use of your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Credit inquiries on your report that you don't recognize
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Moapa, NV
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Complaint: My name is XXXX XXXX And I bank with Navy Federal. I deposited a payroll check that was {$850.00} on XX/XX/2018 and the funds have not been released yet. I was told that it takes up to one business day and it has been one business day. This is the second time this has happened because it is a payroll check. I have set up direct deposit but that has not went through yet. I just would like my funds to be released I have important things to take care of.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Savannah, GA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: I contacted XXXX XXXX and Navy Federal on XX/XX/XXXX because they reported my payment had been late up to 60 days, I asked them from proof of this payment history which they could not provide. This is negatively affect my credit score.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Havelock, NC
Managing an account
Checking or savings account: Checking account
Deposits and withdrawals
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-22
Montgomery, AL
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-21
Sierra Madre, CA
Getting a credit card
Credit card or prepaid card: General-purpose credit card or charge card
Application denied
Complaint: Hello, On XXXX XXXX, I applied for membership with Navy federal. I also was encouraged by the customer service representatives to take advantage of of their products and services.
With the same representative I applied for the Navy Federal Platinum Credit Card.
After the rep asked the pertinent questions I was told, I was denied.
I will admit I was a little discouraged to say the least.
Navy Federal is know for being lenient with credit scores. I also realized I was in the low XXXX.
However, I wasnt discouraged because I know people who were approved with less that XXXX credit score.
I only wanted the credit card to boost my credit score, so that eventually my credit score would be increased in the future.
I'm hoping you can help me with this dilemma.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-20
Rockville, MD
Fraud or scam
Money transfer, virtual currency, or money service: Domestic (US) money transfer
Complaint: XXXX XXXX has locked the member out of the account and has disregarded the request for the member to transfer there funds electronically to another account. It's not Navy Federal who is withholding the funds but XXXX XXXX. Therefore, I am making a complaint personally against her.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation
2019-03-20
Bakersfield, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information belongs to someone else
Complaint: I am an authorized user on this account and the card holders high balances and pay history is affecting my credit score and employment.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief