NAVY FEDERAL CREDIT UNION

2016-10-07

Manhattan Bch, CA

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-10-06

N Bethesda, MD

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-10-06

Capitol Heights, MD

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-10-06

Blue Bell, PA

Credit decision / Underwriting

Mortgage: Home equity loan or line of credit

Complaint: I applied for a Home Equity line of credit through Navy Federal Credit Union. They completed an appraisal. My loan officer assigned was XXXX XXXX. I had to leave repeated voice mail messages with XXXX which I received no response. After multiple attempts to reach XXXX, he told me that my loan was denied due to underwriting guideline he stated was provided by the Federal Government that individuals require two years of self employment to be eligible for a line of credit, despite providing business tax returns and current business financials. This is arbitrary decision to refuse to use my self employment income when Navy Federal Credit Union offers small business loans for new businesses. I also believe that XXXX 's complete lack of customer service was shameful, and his refusal to answer calls or respond after two months is an absolute embarrassment.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2016-10-05

Hampton, GA

Other

Credit card:

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Disputed: No Timely Response

2016-10-05

Salton City, CA

Deposits and withdrawals

Bank account or service: Checking account

Complaint: Regarding Navy Federal Credit Union XXXX and Savings account number XXXX and denied me access to my Veterans Administration XXXX check last XXXX XXXX, 2016. Moreover, NFCU took it upon themselves to pay loans owed to them and have move funds from my savings to checking to cover distribute to at their discretion without my consent. And have charged me multiple insufficient funds fees for loans that were carried by NFCU and others knowing that no funds were available as a result of their unauthorized distribution of my funds. I have been charged XXXX in insufficient funds fees collected by NFCU as a result of them withholding my funds.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with monetary relief

Disputed: No Timely Response

2016-10-05

Burkburnett, TX

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-10-04

Dale City, VA

Managing the loan or lease

Consumer Loan: Installment loan

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-10-04

Lake San Marcos, CA

Billing disputes

Credit card:

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-10-04

Hamburg, NY

Account opening, closing, or management

Bank account or service: Savings account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-10-03

Washington, DC

Account opening, closing, or management

Bank account or service: Other bank product/service

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-30

Marlboro, MD

Making/receiving payments, sending money

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-29

Deposits and withdrawals

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-29

Marlboro, MD

Loan modification,collection,foreclosure

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-28

Tampa, FL

Other

Credit card:

Complaint: There was a balance on my credit card. I was informed that the money from my savings account would be released ice I paid the balance. After passing the balance, they transfer money from my savings toward the credit card. I was never notified of there intention to close the credit card or to take money from my savings account. Without notice of choosing the account
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: Yes Timely Response

2016-09-28

Elmer, LA

Account opening, closing, or management

Bank account or service: Checking account

Complaint: on XXXX XXXX I received a deposit from a person named XXXX XXXX into my Navy Federal Credit Union bank account. I was expecting this deposit. On XXXX XXXX, 2016 my checking account was frozen by Navy federal credit union with out any notice to me what so ever. causing all my checks to bounce and leaving me penniless during the entire month of XXXX. The amount deposited was {$15000.00}. ... .the current amount that was frozen is {$13000.00} and is still frozen. they say they want me to deposit another {$2000.00} to make the account back up to the {$15000.00} amount and return it to XXXX XXXX as his name is on the sender and the receiver status of the deposit even tho my account # and routeing # is on the deposit correctly. He got my account information directly from me. I am a XXXX veteran age XXXX and this is very stressful to me. Navey federal has refused to open up my account or to pay from my account my vehicle payments I owe now for 2 months, so they are all late now. also my credit card payments are now 2 months late. they have ruined my credit also thru all this and I have to move like some begger due to them. They say that XXXX bank did the deposit by ach and that XXXX bank is requesting this money be returned to them per request of XXXX XXXX. This is a lie.!!!!! I personally spoke to the Institution that XXXX works for yesterday and it was sent thru their account to my account and they said that their money has been refunded to them already. So why is Navy Federal still keeping my money from me???? HELP ME PLEASE!
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-27

Cub Run, KY

Deposits and withdrawals

Bank account or service: Savings account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-27

Peoria, AZ

Managing the loan or lease

Consumer Loan: Vehicle loan

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-26

Newnan, GA

Account opening, closing, or management

Bank account or service: Savings account

Complaint: Navy Federal Credit Union had what they called a XXXX program ; they give you {$50.00} to start a savings acct if you are sponsored by a present member and an additional {$50.00} dollars for every one you sponsor up {$250.00}. My daughter was sponsored by a member that is a veteran ; my daughter in turn sponsored me because the rule was you could sponsor immediate family members ( verified this several times thru NFC customer service dept ). My acct was created successfully. I was able to login online and see the acct and change my password successfully. I then went on to try and sponsor other family members ; but when I tried to sponsor a family member to go thru the sponsorship process they were blocked and told by reps of NFC that my acct was not verified. I went back online and was not allowed to login to my acct.. I called Navy federal and ask why I could no longer login and after much questioning and asking for an supervisor I was told that the reason my acct was now not verified is because my daughters acct had not been verified. I contacted my daughter about it and when she contacted them she was told that her sponsors acct ( the veteran member ) had been flagged because another person the original sponsor of my daughter sponsored was a XXXX male and he sounded like a woman over the phone so they flagged him and every one associated with his sponsor. That just does n't seem right to me that you flag a person acct because they sound like a woman. I 've had numerous occasions over the phone that a woman sounds like a man and vise versa. But because of the way someones voice sounds you make a judgement call and not only flag their acct but everyone 's acct that maybe remotely connected to it ; especially after my acct was already setup. It just seems to be yet another fraudulent practice by a financial organization that I want to put out in the open and find out is this is a legitimate procedure to give a person an acct then disable it because of something like this. That 's my complaint. Just want to know if this is illegal or a fair practice.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-23

Macclenny, FL

Application, originator, mortgage broker

Mortgage: FHA mortgage

Complaint: I am writing to follow-up regarding several issues that I believe were handled inappropriately and unethically by Navy Federal Credit Union. My husband and I were approved for an FHA loan through Navy Federal for a home ( New Construction ) in XXXX XXXX, Florida. We have been working with our loan officer, XXXX XXXX and Closing Agent, XXXX XXXX for numerous months. We completed all the needed documentation in preparation for closing. We were told by the builder, XXXX that the property was complete on XX/XX/XXXX and that we should contact our lender to order the final appraisal. XXXX informed us that the final appraisal was ordered on XX/XX/XXXX. We received an e-mail from her indicating that she would be on vacation the week of our scheduled closing. My husband spoke with her on the phone XX/XX/XXXX and we were told that the final appraisal was complete and we received an e-mail on XX/XX/XXXX indicating a " clear to close ''. No stipulations were placed indicating that any outstanding information was needed. We were told by XXXX via e-mail that we would receive a call on XX/XX/XXXX and we would need to respond to the disclosures by XXXX My husband received a phone call from XXXX XXXX after XXXX on XX/XX/XXXX indicating that we would not be able to close on XX/XX/XXXX as scheduled as the bank did not have an appraisal. We were then forwarded to a supervisor, XXXX XXXX, who also indicated that we would not close on XX/XX/XXXX as the bank had not received the final appraisal. We were very confused and we repeatedly indicated that we were told that the final appraisal had already been received. She indicated that they would do everything to get the appraisal as soon as possible. She indicated she was doing everything she could and would call us back after speaking to her supervisor. When she called us back she indicated that if we send a " Hold Harmless Letter '' that we could still close if the appraisal was received by the morning of XX/XX/XXXX. We forwarded the letter. We continued to call for regular updates. However, it was not until the evening XX/XX/XXXX when XXXX XXXX told my husband that they had received the final appraisal in a timely manner but it was not on a form acceptable for FHA and this was in fact the hold up. She had clearly left out this key piece of information in our earlier conversations. It appears to me that some discrepancy is not being shared with us regarding the final appraisal. Ethically, is the bank required to share the reason for the problems with the appraisal? For example, did the home not appraise for the anticipated value? If so, does the bank have an obligation to share this information with the customer? We feel that representatives from the bank were fully aware that appraisal was received on time and that there was a problem regarding the appraisal. Additionally, there was no follow-up by the bank until the last minute to ensure that the documentation was correct is an issue demonstrating unprofessionalism. I feel that ethically some violations have occurred on the part of NFCU thus the reason we were asked to sign the " Hold Harmless ''. We were told different stories at different times by XXXX XXXX. If we knew that the paperwork was in fact received, then we would not have been manipulated into signing the " hold harmless '' letter. Lastly, the bank transferred nearly XXXX from my bank account on XX/XX/XXXX to the title company for the closing. To date my husband and I have no further information regarding closing or the status of the appraisal or the status of my funds. For example, how long will the funds be held? There are clearly some larger issues happening with the appraisal that have not been shared. We would like an honest assessment from Navy Federal Credit Union about the status of our closing and whether they will be able to close the loan.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-23

N Brunswick, NJ

Account opening, closing, or management

Bank account or service: Other bank product/service

Complaint: Navy Federal Credit Union violated several laws pertaining to the CARD act of XX/XX/XXXX. This is an attempt to resolve this violations before taking NFCU to small claims court. If this can not be resolved, NFCU will be receiving a lawsuit from me for the alleged violations : 1. NFCU opened a credit card for my account in the amount of {$2000.00} and let me spend those funds, I then attempted to pay this amount and received confirmation. NFCU then froze my credit card account, and did not apply the payment to my account, generating undue interest. This is a direct violation of the law and is punishable with a {$1000.00} fine, and any undue interest. 2. NFCU opened an account for me and specified that they pulled my credit report under certain conditions. the conditions that I was read by the agent on the phone, is that I fell under the category of having a Grandfather XXXX, and because of this I was eligible to use NFCU 's services provided, I allowed them to pull my credit report. I agreed to this. Today I received notice that NFCU has chosen to " freeze '' my account, until I can provide documentation that does n't exist since I am not in the Military, and that they are unwilling to accept my grandfathers SSN ( because they have no way of verifying XXXX servicemanship from an SSN ), and a statement showing I am related to my grandfather. NFCU changed the terms and conditions of membership to something not listed on their website. Specifically the website states : " If you have an immediate family member who has joined or one who is eligible to join, you can become a Navy Federal member. Immediate family members include grandparents, parents, spouses, siblings, grandchildren, children ( including adopted and stepchildren ) and household members. '' I told the person opening the account my Grandfathers name for sponsorship, and he said this was not necessary. Changing the terms of membership, is a violation of The Fair Credit Reporting Act in relation to the agreement that was used to authorize a credit pull. This violation has a penalty of {$1000.00} under the law, unless the credit pull is removed. 3. NFCU did a second credit pull for the credit card, which again is pursuant to the agreements listed on the website. If I am not eligible for membership due to new terms not stated in the legal documents, this is a direct violation of the The Fair Credit Reporting Act for the second credit pull, and thus would need to be removed or would be eligible for a second penalty of {$1000.00}. I am more than willing to submit my grandfathers SSN, and name as a sponsor. However he does not have a XXXX or documentation pertaining to his service in the XXXX which occurred XX/XX/XXXX. Your computer should be able to connect to the government 's system to verify eligibility. I demand that you accept my proof as stated per the website, and unlock my account. Or accept payment for my credit card as required by law, close out my full account, and remove any negative hard credit pulls from my account. If you do not comply with this legal demand, I will be sending out a formal lawsuit in the amount of {$3000.00}, in pursuance to the CARD act of XX/XX/XXXX, and the The Fair Credit Reporting Act.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-22

Credit line increase/decrease

Credit card:

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with non-monetary relief

Disputed: No Timely Response

2016-09-20

Billings, MO

Application, originator, mortgage broker

Mortgage: Other mortgage

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-20

Clarkston, GA

Other

Credit card:

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response

2016-09-20

Santa Ysabel, CA

Account opening, closing, or management

Bank account or service: Checking account

Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Disputed: No Timely Response