NATIONSTAR MORTGAGE
Consumer Complaints
There are over 21508 complaints on file for NATIONSTAR MORTGAGE. Dated between 2019-12-11 and 2012-03-15.
Complaints Page 30
2019-07-06
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-06
Rockwell, NC
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Information is missing that should be on the report
Complaint: Last 4 of my ss # is XXXX Contacted and filed complaint with CFPB and XXXX, Mr cooper mortgage stated they would start reporting my mortgage loan that they have failed to report since my reaffirmation and bankruptcy discharge in XX/XX/2018.
I sent the required letter requesting trade line credit reporting and theyve still failed to report my loan and payments for last 12 months.
Company Response: Closed with explanation
2019-07-06
Hollywood, FL
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: IN MY PREVIOUS COMPLAINT I REQUESTED MY MORTGAGE STATEMENTS FROM XX/XX/2018 THRU XX/XX/2018 SINCE I NEVER RECEIVED THEM. I WANT THE ORIGINAL PAPER MORTGAGE STATEMENTS NOT COMPUTER GENERATED STATEMENTS. IF THIS IS ALL THEY, RE OFFERING I WILL LODGE ANOTHER COMPLAINT.
Company Response: Closed with explanation
2019-07-06
Albany, NY
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Complaint: Seterus shows from the recent post on my XXXX credit report that the account is scheduled for deletion XX/XX/XXXX. However, XXXX needs to do a reinvestigation requesting from Seterus the true late payment history that in my review dates all the way back into XX/XX/XXXX. Seterus cut off several years of payment history to re-age the credit tradeline. This account should be deleted immediately and permanently, not XX/XX/XXXX.
Company Response: Closed with explanation
2019-07-05
San Diego, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-05
Closing on a mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-05
Mokena, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-05
Allingtown, CT
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Public record information inaccurate
Company Response: Closed with explanation
2019-07-05
Oakland, PA
Problem with a credit reporting company's investigation into an existing problem
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Their investigation did not fix an error on your report
Company Response: Closed with explanation
2019-07-04
Wonder Lake, IL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: After my husband lost his job and being forced to sell a property we owned via short-sale, we paid XXXX XXXX XXXX ( now XXXX ) to help us secure a loan modification with Mr. Cooper because we were having trouble making payments on our primary residence. On XX/XX/XXXX, we received a letter from Mr. Cooper approving us for a trial plan under the Flex Modification Program. We followed the directions and called to accept the offer. We made all three of our trial payments in full and on time which, as the letter indicated, were actually greater than our original payments because they were required to include escrow for property taxes. This letter promised us that if we made all of the trial payments on time and we submitted all the required documents, which we did, that our mortgage would be permanently modified. We followed the directions and did not hear from them for many months. They claimed they mailed us a couple of letters which we never received. It said that our flex plan was approved. Near the end of XXXX, we became aware of an error on the part of Mr. Cooper. Apparently, they processed our trial payments incorrectly, not taking into account that we had added funds to cover the escrow. This error resulted in our account not being in arrears. That made them think that we did not require assistance or a mortgage modification. We called them immediately to get it cleared up when we discovered what had happened. The representative I spoke with on XX/XX/XXXX erroneously informed me that they had sent out the package to formalize the new modification and that we had failed to sign it and return it and that that was why the modification had been retracted after it was promised. I protested but he was adamant. Their letter dated XX/XX/XXXX admits that this representative was wrong and that we paid our trial amounts. They provided no valid reason for canceling our modification. Their letter from XX/XX/XXXX admits that an error occurred somewhere in their processing of our account ( since we have proof that our modification was approved and that we made the payments ). Wanting desperately to get our modification back, we followed their instructions and spent several more months filling out a duplicate application for them to review and re-submitting bank statements and forms. Since our financial situation was not better, we thought for sure that they would correct their error and re-approve the loan modification. Instead, we were horrified to learn that they denied it and that they were reporting us to the credit bureaus for paying the trial amounts they told us to pay ( which caused our credit score to plummet from over 700 to under 600 ) and, to add insult to injury, they have fined us {$500.00} in late fees!
Company Response: Closed with explanation
2019-07-04
Bremen, GA
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: i lost my job XX/XX/2016 and notified mortgage servicer. around 90 days i recovered and wanted to resume. i could not pay all back payments so they refused to take any payments. never could get all at one time. i asked what to do they started saying they would file to modify. i had offered to update my info they refused. they turned me down 6 times and on appeals 6 times. say i sent paperwork they needed and used it to apply mod. they lied to me in writing because i have never been asked nor have i sent any documents. they wont share copies. i never had a continuos contact. no help. reported to XXXX. XXXX XXXX XXXXXXXX hung up on me. both lying about my case. im in foreclosure and i need help. notified fbi, ftc, whitehouse, nobody helps there is a lot more to say. false documents. sent via usps. many felonies.
Company Response: Closed with explanation
2019-07-03
Hunter, UT
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-03
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-03
Brawley, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-03
WA
Closing on a mortgage
Mortgage: Other type of mortgage
Complaint: I have been requesting the NOTE on this account they say I have for over 30 days. with no luck. I have already submitted a claim to the CFPB Complaint ID XXXX.
You closed it without a resolution. Attached are the documents along with the deed to my home show that the XXXX number XXXX in fact is correct and they can not provide any info on this. They will not do the research. And neither did you guys. I need the lien released so I can move forward.
Company Response: Closed with explanation
2019-07-02
MA
Trouble during payment process
Mortgage: VA mortgage
Complaint: Scheduled a payment of XXXX to go through onXX/XX/XXXX, mr cooper took over XXXX and did not disclose that any fees would be taken. I only authorized the XXXX and mr cooper confirmed that amount. Mr cooper also reported information wrong on our credit report. I called mr cooper to inquire about this matter. They blamed the error on the transition from XXXX XXXX.
Company Response: Closed with explanation
2019-07-02
AL
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: Last week I sent you a complaint about the way Mr. Cooper is handling my loan with conflicting information. They responded to you with a letter apologizing for giving conflicting information, followed by claiming they did no wrong.
They stated that the payoff is due. They also stated the reason it was due was that once remaining interest bearing balance was paid the remaining non interest bearing amount becomes due.
On XX/XX/XXXX Mr. Cooper received the amount of the interest bearing balance, plus escrow as stated on the statement which I previously sent you. However, for some reason, THEY HAVE REFUSED TO APPLY THIS MONEY TO THE ACCOUNT ( please see payment ledger ).
Today, XX/XX/XXXX, I found on my account a letter dated XX/XX/XXXX ( I believe they promised this by XX/XX/XXXX ) with the payoff quote. It also showed that the interest bearing amount would be charged interest until the payoff was received. I found this accidentally, I assume they mailed it yesterday and I should receive it by XX/XX/XXXX, it states I must pay it by the XXXX by Certified check or wire transfer for the payoff to be valid.
This is not an issue of the amount of interest they will be charging, that is negligible. These people sent me a check for XXXX cents recently. I haven't cashed it. I will use it to show how fouled up these people are.
I don't know why the money I sent them is not being applied but it concerns me, once again, if these people have a clue as to what they are doing.
I would still like to know how they can demand the payoff, which is due when the interest bearing amount has been paid, when they refuse to apply the money already sent to them to the account to pay off the interest bearing amount of {$80.00}.
I have sent the {$270.00} which they have not applied. They are now demanding {$6000.00} by the XXXX, that letter I assume will arrive, as I said, by the XXXX.
I just want to make sure that Mr. Cooper will properly apply the money sent and refund my balance immediately. I no longer trust Mr. Cooper to handle this properly.
Company Response: Closed with explanation
2019-07-02
Rncho Domingz, CA
Struggling to pay mortgage
Mortgage: Reverse mortgage
Company Response: Closed with explanation
2019-07-02
SC
Closing on a mortgage
Mortgage: Conventional home mortgage
Complaint: MR COOPER refuses to send my ESCROW nor Interest check. I paid off mortgage on XX/XX/XXXX. As of XX/XX/XXXX I still have not received my escrow nor interest check. I had a name change 2016 and received a letter from MR. COOPER verifying the change. I was sent an escrow check in the wrong name ( and bank will not take it. ) Called the company and was assured that a new check with the correct name would arrive within 2 weeks. When I called after that time I was told that I needed to submit documents for my name change ( which they had in the notes that they had received and noted that a letter was sent verify that the name was changed. ) The name change would take another week and then they would send a check. I escalated after the rep told me I should have taken care of the situation inXX/XX/XXXX. The Escalation Manager XXXX XXXX told me on XXXX that I would have a check that would be sent by XXXX on XX/XX/XXXX. He gave me a tracking number via email that turned out to be fake. I called back on Monday XX/XX/XXXX and spoke to another Escalation Manager XXXX XXXX who was quick to tell us that the company was human and therefore we should expect errors. She assured us she would send us an email with an update. She sent an email that confirmed the correct address but that she would have to let us know when the check would be sent. Today XX/XX/XXXX we called again and she gave us a routing number that the ESCROW would be sent via XXXX. No info on the interest payment. I still have not received the money due to me nor will I receive interest that is due to me for not having it. Yet I'm sure MR COOPER is making money off my XXXX that is due.
Company Response: Closed with explanation
2019-07-02
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-02
Santa Ysabel, CA
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: I Express mailed Qualified Written Request '' QWR '' to XXXX XXXX XXXX, XXXX. as the lender and Trustee and to XXXX XXXX XXXX XXXX XXXX XXXX, XXXX another Trustee.
I only heard back from XXXX XXXX bank stating they would forward the QWR to the servicer. I never heard another word from anyone.
Company Response: Closed with explanation
2019-07-02
Box Springs, CA
Struggling to pay mortgage
Mortgage: Other type of mortgage
Company Response: Closed with explanation
2019-07-01
NC
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Complaint: Being wrongfully evicted have proof of payments there disrespectful on the phone grandma is having XXXX cause of this going on
Company Response: Closed with explanation
2019-07-01
Clinton Township, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2019-07-01
Coral Springs, FL
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation