McCarthy, Burgess Wolff, Inc.

2018-05-29

Conshohocken, PA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2018-05-25

Beyersville, TX

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: XXXX XXXX stated that I owed them XXXX. I never received a detailed bill explaining this information. One month they just stated I owed them this massive amount and it was due to a billing error on their part for data from months prior, where they hadn't calculated data correctly. I informed them that if I had used the data they should have not allowed me to go over because I had limits in place set up with my plan to keep this from occurring, and was never notified of the increase in usage. It was so funny because it was prior to them switch to unlimited and they were trying to get me to negotiate a new contract. However, I was appalled by their tactics to try to wheel me in. Like we will forgive you if you sign another contract. I never did anything wrong it was their error to begin with.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-05-16

Nyc, NY

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: In XX/XX/XXXX my XXXXXXXX XXXX XXXX were not working do to repair work XXXX had to complete and they informed me it would be completed until sometime towards the middle of XX/XX/XXXX. I asked for credit as I had no service and they informed me credit would be applied once repair was completed so they would know total credit. Since I could not wait a month for service I switched to XXXX XXXX. In XX/XX/XXXX I received a bill from XXXX and I called them and they said there was nothing do credit was applied to my account. I have not received anything from them until this month when I received a collection notice from XXXX, XXXX XXXX XXXX for XXXX. They basically told me it was my word against XXXX.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-05-11

Ridley Park, PA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: XXXX XXXX XXXX attempted to add an additional day of payment onto my credit card ( I disputed that charge with XXXX card ) for a car rental that was returned via a drop box to their parking lot on time to the XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, IL XXXX location as pre-paid and contracted purchase. I have already contacted XXXX regarding this false charge on my credit card for an additional day of rental that was not valid. They were told and situation was supposed to be resolved but still I received calls and mail from XXXX, XXXX and XXXX a Collection Agency XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX OH XXXX, XXXX The amount is {$49.00} and was charged onto my already paid contract which was pre-paid from XX/XX/17 - XX/XX/17. I returned the car to the location on XX/XX/17 at XXXX as pre-paid to do. Still they charged me another day
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Timely Response

2018-05-02

Republic, PA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Timely Response

2018-04-26

Fremont Valley, CA

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Timely Response

2018-04-26

Greensboro, NC

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: Each day McCarthy Burgess & Wolff calls my cell number. I return the call, and they say my number is not in their registry, they can not remove my number. I have no outstanding debts turned over to collections. These are harassing irresponsible robocalls. This has been going on for several weeks. Their address is XXXX XXXX XXXX, XXXX XXXX, OH XXXX I will put my phone in the do not call registry again, hoping this reduces the robocalls. This irresponsible company needs to pay me a rate of {$60.00} per hour for each call, and then pay me a {$5000.00} pain in the XXXX fee. Then maybe I'll forget the whole thing before I travel to Ohio later this year.
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Timely Response

2018-04-25

Chicago, IL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-04-17

Burlingame, CA

False statements or representation

Debt collection: Other debt

Attempted to collect wrong amount
Complaint: On XX/XX/XXXX, McCarthy, Burgess & Wolff mailed me a debt collection notice about the amount {$540.00} the original creditor XXXX XXXX forwarded to that company. They are claiming that I owe that amount because I previously disputed a credit card charge of that exact amount. After receiving that collection notice, I called the agent at McCarthy , Burgess & Wolff, XXXX XXXX, explaining that I would like to dispute this amount and I really don't owe XXXX XXXX since the last invoice I received from XXXXXXXX XXXX on XX/XX/XXXX has an " amount due '' of XXXX, and that last invoice I received from XXXX XXXX was for a refund to me because I only used a one day rental, while XXXX XXXX charged me for 3 day rental. XXXX XXXX didn't want to hear my plea, and just told me that for this type of customer like XXXX XXXX, there would be no dispute, and it is going straight to active collection. I emailed XXXX XXXX at the email address provided on their collection notice, XXXX, and forwarded them the invoice I received from XXXX XXXX. On that invoice, it is clearly stated that I only used a one day rental and that was why XXXX XXXX refunded me ( for 2 days charge ). Why would XXXX XXXX refund me when they think I still owe them money? And if XXXX XXXX determined I truly only used a one day rental while they charged me for a 3 day rental, why would they say I still owe them XXXX when they have already charged me XXXX in another credit card transaction that I did not dispute? I did dispute the XXXX charge with my credit card company ( XXXX ). Because XXXX on top of the XXXX I already paid is ridiculous for a one day rental for the two pieces of equipment from XXXX XXXX. On the last invoice I received from XXXX XXXX, one day rental for the two pieces without any discount before tax should be XXXX {$300.00}. XXXX XXXX had made the mistake of over-charging me because they didn't have the driver available to pickup the equipment on time. I am still not sure why XXXX XXXX tried to charge me XXXX on top of the XXXX I already paid. Maybe they thought I did a 3+2 day rental? XXXX XXXX ' own debt collection center contacted me on XX/XX/XXXX about that disputed XXXX charge. After I explained my situation to that XXXX XXXX agent, they contacted their local branch ( in XXXX, CA ) to investigate this. And that was why I got a refund and that last invoice showing XXXX amount due from XXXX XXXX on XX/XX/XXXX. On that last invoice, it was clearly stated that " CUSTOMER USED RENTAL FOR 1 DAY '', and the reason for the refund is " OVER BILLED DAYS CREDIT ''. Again, McCarthy, Burgess & Wolff has all this information. Now, XXXX for a three day rental is indeed cheaper than the daily unit prices of XXXX multiplied by 3, which is XXXX. I got charged by the online discounted price for the 3 day rental, but the refund issued to me was based on the non-discounted price for the 2 day over-charge. So I could see that XXXX XXXX might have over-refunded me. And I did offer to pay for the difference to get to the real cost of a one-day rental. However, that difference is definitely not {$540.00}. The {$540.00} charge is never explained or validated by XXXX XXXX, and I have never seen a break down of that {$540.00} charge, nor did I ever agree to that charge. It is a separate charge on top of the XXXX charge I already over-paid for a one day rental. Today, on XX/XX/XXXX, two agents from McCarthy, Burgess & Wolff called me while I am at work just before XXXX local XXXX XXXX time, and reminded me of their active collection. They did acknowledge that they had received my email and the XXXX amount due invoice from XXXX XXXX I forwarded to them via email on the phone. ( They never emailed me back to confirm receipt of my email of formal written dispute for that charge. ) They told me that because I disputed the XXXX charge with my credit card company, I need to pay that amount. When I asked why would the amount due on the XXXX XXXX invoice show XXXX, and why would XXXX XXXX refund me when they think I owe them money, the McCarthy, Burgess & Wolff agent told me because XXXX XXXX had forwarded the debt to his company, and therefore making the amount due on XXXX XXXX invoice XXXX. That is just a lie. The XXXX amount invoice was generated and sent to me on XX/XX/XXXX. XXXX XXXX never informed me on XX/XX/XXXX that, I would still owe them money, or the reason the amount due is XXXX, after a refund was because XXXX XXXX had forwarded the XXXX to McCarthy, Burgess & Wolff. Besides, why would McCarthy, Burgess & Wolff wait a month to send me the debt collection notice on XX/XX/XXXX if the XXXX amount was already forwarded to them on or beforeXX/XX/XXXX? There is confusion between XXXX XXXX debt collecting department and their local XXXX branch of exactly how much should be charged for a one day rental. And there is further confusion between XXXX XXXX and McCarthy, Burgess & Wolff about what exactly is that XXXX charged for. Actually, they probably don't care what XXXX is for. According to the McCarthy, Burgess & Wolff agent I just talked to on the phone today, as long as I did dispute that amount with my credit card company, I owe them that. Doesn't matter what the charge was for, or if it was a valid charge. The agents I talked to were professional, in the sense that they didn't use any profanity or made any direct threats or implied any threats. However, they were definitely not interested in learning about or looking into the true situation. And some of what they told me was clearly false, like the reason they gave me for the XXXX balance due on the XXXX XXXX invoice.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-04-16

Plymouth, FL

Communication tactics

Debt collection: Credit card debt

Frequent or repeated calls
Complaint: The female employee of this debt agency called my phone was very hostile to myself and she even threatened me with excessive calls. I was told to not answer anymore calls from the person. She was very unprofessional to the point that we had to block the phone number
Company Response: Company disputes the facts presented in the complaint Closed with explanation

Timely Response

2018-04-07

Arlington, VA

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Timely Response

2018-04-05

Key Biscayne, FL

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: For weeks I have been recieving calls from a phone number which my XXXX identifies as XXXX, but the recording says it it from XXXX ( XXXX, I guess ). It gives me the reference number XXXX. When I first called then back, they told me that they were trying to collect a debit from XXXX XXXX XXXX, at a specific address in XXXX, Fl. I told them that this is not my company and I do not have any connections to the address they gave me. They asked for my phone number to lookup their system. I gave both my home and cell. They couldnt locate it on their system. They told me it was a mistake and they would update their system. That was during the first week of XX/XX/XXXX ( I kept the voice mail recording ). Since them, they have called me at least 10 more times, twice this week alone. For the first few, I ignored. The last two I answered and I got really aggravated as they still can not locate an acount with my phone numbers but somehow keep on calling to bother me with a debit of someone else. What else is left for me but to have an ulcer over this?
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-04-04

Havana, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt is not yours
Complaint: I am disputing the following information that a collection agency ( listed below ) provided to XXXX XXXX XXXX XXXX XXXX and XXXX XXXX The incorrect item should not be listed on my credit reports. This item is inaccurate because it is an unauthorized charge that I do not recognize. The charge is not legitimate. Therefore, I am requesting that the collection agency remove this incorrect charge as soon as possible. The alleged debt is invalid and the creditor has violated my consumer rights as stated in the Fair Debt Collection Practices Act. I am requesting this matter be resolved and removed, I appreciate your help with this matter.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Timely Response

2018-03-22

Oxford, GA

Took or threatened to take negative or legal action

Debt collection: I do not know

Threatened or suggested your credit would be damaged
Complaint: Collection company harassing with Robo calls that come in 3 + times per day. this not a legitimate debt Company name is XXXX XXXX and XXXX and XXXX Call from the following number XXXX XXXX XXXX
Company Response: Company can't verify or dispute the facts in the complaint Closed with explanation

Timely Response

2018-03-22

Van Nuys, CA

Communication tactics

Debt collection: I do not know

Frequent or repeated calls
Complaint: I was a victim of ID Theft last year ( XX/XX/2017 ) and have had multiple debt collections dismissed as a result. I have a police report filed as well and have put a Freeze on my credit report. This company has been calling me several times a day, evenings, and weekends. I took a picture of the number of times they've called me. It's harassment and I want it to stop.
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company Closed with explanation

Timely Response

2018-03-14

Tallahassee, FL

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-14

Blmgtn, IN

Communication tactics

Debt collection: Other debt

You told them to stop contacting you, but they keep trying
Complaint: XXXX XXXX XXXX XXXX continue to call my business phone number trying to collect a debt. They call from several different numbers and continue to do so after I block their numbers
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2018-03-14

Hardin, TX

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-08

Finksburg, MD

Attempts to collect debt not owed

Debt collection: Other debt

Debt was paid
Complaint: In XX/XX/XXXX my husband had the internet account and I had landline account. We moved addresses together and XXXX merged the accounts without our permission. When they did this an erroneous balance was created. XXXX claims I was making payments to the wrong account number ( which they had merged/changed without notifying me ), this was not true. I dealt with XXXX in XX/XX/XXXX after I received a collection notice and after HOURS of my life wasted chasing down tickets was told the issue was resolved. Imagine my surprise when 2 years later, in XX/XX/XXXX I received a collections notice stating I owed XXXX {$210.00} from XX/XX/XXXX. I have spent many hours creating a new ticket and trying to reconcile this. XX/XX/XXXX- 40 minutes with XXXX , being told ticket was pulled from collections and being investigated XX/XX/XXXX- 36 minutes with XXXX told ticket XXXX would take 2 more weeks to process and to call back on XX/XX/XXXX XX/XX/XXXX- no notification about any resolution, received call from collections agency. called and was on hold with XXXX for 20 minutes before being hung up on. I need help please.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-03-07

Richland, NY

Communication tactics

Debt collection: Other debt

Used obscene, profane, or other abusive language
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-02-18

IL

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: I have tried to get this alleged debt validated. It started when XXXX sold the debt to XXXX XXXX XXXX XXXX. I got a letter from XXXX XXXX XXXX XXXX on XX/XX/XXXX. I sent them a validation letter on XX/XX/XXXX. XXXX XXXX XXXX XXXX did not respond. So I sent another letter on XX/XX/XXXX, that was also not responded too. According to XXXX XXXX, XXXX they sent me an email requesting payment for the debt. I never gave anyone authorization to email me about a debt or payment of alleged debt. Well guessing the alleged debt was sent back to XXXX. XXXX yet again sold it to McCarthy , Burgess & Wolff , Inc . I sent in a request for validation on XX/XX/XXXX certified mail. I have sent validation letters to XXXX in XX/XX/XXXX and XX/XX/XXXX. I also sent 609 letters to XXXX and XXXX about this alleged XXXX debt. Everytime it comes back as " verified ''. But no proof as to how they verify it.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-02-14

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Company Response: Company believes complaint is the result of an isolated error Closed with explanation

Timely Response

2018-02-08

East Brooklyn, CT

Communication tactics

Debt collection: I do not know

You told them to stop contacting you, but they keep trying
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers Closed with explanation

Timely Response

2018-02-08

Carpinteria, CA

Written notification about debt

Debt collection: Other debt

Didn't receive enough information to verify debt
Complaint: This action is against XXXX XXXX and the offices of McCarthy, Burgess & Wolff. In approximately XXXX of XX/XX/XXXX I was subleasing office space and the landlord wanted the space back to accommodate a large company coming in so I need to cancel/suspend my internet service from XXXX until I found a new location. In the interim I am working from a home office that I currently have XXXX internet service. There was no place to mark the XXXX form for suspension of service only termination of service. My account was quickly turned over to the collection agency above for collection of approximately {$4200.00}. I have sent letters to XXXX XXXX and have never received an answer from them, just silence. I have filed a complaint with the FTC in XXXX of XX/XX/XXXX and I do not know the status sine they have not communicated any action to me. I was in phone contact with a XXXX ( XXXX ) XXXX and I felt like things were being taken care of, however, in subsequent calls to XXXX I have had to leave a message and never returns my call.I am a 15 year customer of XXXX for telephone, TV and internet. Thank you for your assistance.
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response

2018-01-31

Occoquan, VA

Attempts to collect debt not owed

Debt collection: I do not know

Debt is not yours
Complaint: This collector has called me and made an assertion that I owe a debt, I have no knowledge of. Now they have obtained my email address and stated the following:Who knows whats next.............Re: XXXXI'm sending this email to discuss an existing commercial business matter.Please call me for further details.Thank You,XXXX XXXXMcCarthy Burgess & WolffXXXX ext XXXXXXXX faxemail: XXXXThis is an attempt to collect a debt by a debt collector. Any information obtained will be used for that purpose.If you do not wish to receive email messages from McCarthy, Burgess & Wolff, please reply to this email and change the subject line to "Unsubscribe."XX/XX/2018 XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law Closed with explanation

Timely Response