MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC

2015-12-28

Burns Township, MN

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-27

Odell, OR

Other service issues

Money transfers: International money transfer

Complaint: I initiated an online money transfer with a service called : Moneygram. The remittance of {$150.00}. plus the {$15.00}. transaction fee was to be billed to my debit card. I received an email summarizing the transaction and providing me with a tracking reference number. I then received a second email stating : We need a little more information to process your transaction. and directing me to call customer service for help completing the transaction. The " customer service '' is a call center in a foreign country with very poor reception. The first representative would only identify himself as " XXXX '' despite my request for further information concerning to whom I was speaking. He proceeded to ask me some personal information as to my relationship with the recipient and the purpose of the transaction. I made it very clear that I was comfortable with the said transaction. He then told me that my bank had declined the transaction because my address that I listed turned out to be incorrect ( which turned out to be a lie ). I then proceeded to discuss the matter with my bank. My bank informed me that the transaction would have gone through ( and it was listed on my online account statement ) but that the amount requested was {$0.00}. I then proceeded to contact Moneygram 's " customer service '' a second time and spoke with " XXXX '' ( who also declined to provide me with any additional information about her identity ) { I would like to note that these " customer service representatives '' have a very poor telephone reception and are constantly threatening to terminate the conversation saying that I have a poor connection when in fact I have very a very clear reception }. XXXX informed me that my transaction was declined because, quote : '' Moneygram is uncomfortable with this transaction '' and that " she could be of no further assistance ''. The specific complaints that I have are listed as follows : 1. I was lied to by " XXXX '' about the reason that my transaction was declined which caused me to experience undo anxiety about the status of my debit card and to waste my time and resources with an unnecessary call to my bank. 2. I was misled by Moneygram 's claim : " We make it easy to send and receive money '' 3. I was lied to in an e-mail claiming that they only needed some additional information to complete the transaction when in fact they were denying the transaction and therefore wasting my time. 4.The format of their payment page requires you to provide your debit card information before you can view your transaction details which I believe is incorrect. 5.In addition, I have found out that under moneygrams " terms and conditions '' privacy policy XXXX that " moneygram may disclose my personal information '' to " direct marketers '' which I believe is a violation of my privacy rights. 6. Moneygram 's " customer service '' is basically ineffectual and the representatives seem to be instructed to give clients a complete runaround and lie to them. Furthermore I would like to point out that the intended recipient is in medical need and his reception of the funds could amount to a matter of life and death.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-23

Burke City, MO

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-23

Aurora, IL

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-21

Fairdale, KY

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-21

MD

Other service issues

Money transfers: International money transfer

Complaint: Tried to send money to my niece in the XXXX XXXX XXXX XXXX for XXXX -- did it last year through MoneyGram.com. This year, I tried to send and got a message : " We 've encountered an error. '' We are unable to process your request at this time. The message says call XXXX. I did an spoke to a low-level customer service representative who indicated that my online account was " blocked '' and I could only send money if I go into a Money Gram location. ( Right. 3 days before XXXX and I am going to get out in the midst of crazy crowds to wire money -- really customer-oriented! ). My biggest issue is that she could not ( would not? ) tell me WHY!! There 's no fraud, the account I used is legitimate. She had no information and said " no one else would have any information either. '' First she offered to " escalate '' my inquiry and then she refused. I called a second time and spoke with an " XXXX '' who told me the same thing except this time she said the account was closed for " security reasons '' but could n't tell me why. I had her put me to a supervisor ( XXXX ), who said the same thing. Their ONLY remedy is to " send me to location. '' Total waste of my time -- I will do business with XXXX XXXX from now on. The documents I attached show : a ) an advertisement from them on XXXX/XXXX/2015 asking me to do business with them again and on XXXX/XXXX/XXXX where they RESET MY PASSWORD only to close my account! Perhaps they are the fraudulent ones and I am should be glad not to do business with them...
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-21

TX

Fraud or scam

Money transfers: International money transfer

Complaint: i sent money threw XXXX XXXX XXXX the receiver in XXXX was told the money was paid out. I went back to the store n the manager said it takes a few more minutes.could you please help get the money paid
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-19

IL

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: scammed by someone saying they were IRS.Sent moneygram from walmart
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-18

Statesboro, GA

Money was not available when promised

Money transfers: International money transfer

Complaint: I have previously expressed my concerns to the CFPB about Moneygram 's discriminatory policies against latinos & received several phone calls from moneygram assuring me that they would not select latinos for extra scrutiny when sending money back to our home countries. Today, I went online to send money & again moneygram refused / declined my transaction. When I spoke to the customer service department, I was told that there is nothing else I can do & that their system security has flagged me as a money launderer. Really? Is this because I am XXXX or because I send money to my family in XXXX? This is news to me, since I have a great paying job & make several transactions a month wiringsmall amounts of money to my wife & children in XXXX. This company needs to be shut down or be forced to pay a very large civil penalty for what they are doing to XXXX & people of XXXX
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-17

San Antonio, TX

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-17

MD

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I received a phone call from XXXX stating that I owed $ XXXX dollars in outstanding taxes and that if I did not pay immediately that a warrant for my arrest was going to be issued. The person would not provide contact information. He forced me to remain on the phone. He wanted me to go to my local bank but they were closed, so he directed me to the closest Walmart. He then provided me instructions on who to send a Money gram to, XXXX XXXX, XXXX XXXX, NV. I sent them {$1000.00}. Through all of this the phone was on. The total call lasted XXXX hour and XXXX minutes. When I got home, I invested this further and realized this was an IRS scam. The same person called back this morning, from a different number XXXX, wanting more money. I hung up on them and they tried calling back XXXX times.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-17

Florence, SC

Money was not available when promised

Money transfers: Domestic (US) money transfer

Complaint: sent money on money gram. ever time person went to pick it up they say money is not there. Every time I do this with this company it happens. This has happen on 5 different occasions.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-17

OR

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: was issued a check via mail, to deposit into account for a sale made through internet- the check cleared - on request have a XXXX made for amount of fee to be sent to XXXX party. - on doing so ( XXXX XXXX Me ), the purchasing party pulled/ declined payment on their check - taking from my account amount paid out on money gram.
Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-16

Alexandria, VA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-14

Alameda, NM

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-14

Louisville, KY

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-11

Roswell, NM

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-10

Myrtle Beach, SC

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-10

Tallahassee, FL

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-10

Tallahassee, FL

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-10

Grangeville, LA

Other transaction issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-08

Wdbg, VA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-08

Fort Myers, FL

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-07

East Detroit, MI

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2015-12-04

Alhambra, CA

Other transaction issues

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response