MONEYGRAM PAYMENT SYSTEMS WORLDWIDE INC

2016-03-22

Midland, TX

Money was not available when promised

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-22

Detroit, MI

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-20

Schenectady, NY

Fraud or scam

Money transfers: International money transfer

Complaint: Someone called my XXXX grandmother ( XXXX years old ) on the phone pretending to be me needing help with money to get bailed out of jail in XXXX and XXXX. This was clearly not true ( I 've never even been to XXXX and XXXX ) but she was scammed into sending {$5800.00} through MoneyGram at Wal-Mart through multiple transfers. The person on the phone convinced her that they were me and told her not to tell anyone else. She was frightened and complied. After finding out what happened, I collected all receipts from her and would like to do something about this.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-20

Grangeville, LA

Money was not available when promised

Money transfers: Domestic (US) money transfer

Complaint: I been having issues when using MoneyGram. When the money is transferred it is never available to the receiver, even after getting a confirmation transfer reference number. I sent money to this person several times before and have not been so upset with the agent service that MoneyGram provides. These people are not aware why and rude. I sent a transfer on XXXX/XXXX/2016 at a Walmart site and it was a10 minute request and was told that the person can get the money with the reference number and their ID. What a surprise they called and said it was not available. I was told " under review '' by the MoneyGram agent then transfer to someone who could not speak English well. So I asked him to slow down, then he hung up on me, very RUDE. The agent at the Walmart site when the receiver was also experience the same issue with the MoneyGram reps since I asked my friend. He indicated that the Walmart agent was not please, it took over 30 minutes, which is horrible service. Therefore I sent an feedback for someone to contact me within the US. However, they had a person not in the US called. She could not explain why the money was not available and then had the nerve to said " because the person name was similar to someone else ''. This I find to be a false since I sent money to the person several times and never had this issue. This type of information can be consider damaging to my character and the receiver. Therefore, I need corporate with the US to contact me on this matter!!!
Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-18

Bristow, VA

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-17

Houston, TX

Other service issues

Money transfers: Domestic (US) money transfer

Complaint: I was sent an email from XXXX XXXX saying he wanted to know if I wanted a job paying {$500.00} a week to carry the XXXX logo on my truck. Told him that I was interested, he took my information and sent me a contract from the company XXXX drink. Told me he would send me a check from the company account for XXXX. Seven days later I received the check he told me that I need to deposited the check as soon as I received it because I need to send the money to XXXX XXXX the artist that would be wrapping my truck with the XXXX. After I deposited the check he told me to send XXXX XXXX and I was to keep XXXX as a down payment and that when she came out she would bring the rest which was XXXX. So I did a couple of days later my bank said the check was no good and that they were sending the check back but because I withdrew the money to send to XXXX XXXX I was responsible for the check. Now my checking account has been closed and I am out of XXXX because of the wire transfer fee. I have all the information reference number, amount, where it was sent and who was picking it up. I need help ... .please. Will I be able to get this money return to me or what is the next step?
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-15

Phila, PA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-15

Panorama City, CA

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-03-15

Anaheim, CA

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: MoneyGram, a money transfer company failed to protect me against fraud transactions. I was contacted by someone claiming to be from the IRS today stating that I owe back taxes and if I do not pay immediately, I will be arrested and detained for 72 hours. The caller was threatening to have me arrested if I do not pay within 40-45 minutes. As such, I made XXXX transactions to names in XXXX, IL through MoneyGram totaling {$5900.00}. I began to realize that this was a scam as I suspected that multiple transfers needed to be made. I called MoneyGram to stop the transactions but they could not refund me the 4 payments since it was already received. They did not have a process where they could have checked the background of the recipient or other preventive measures to avoid consumer fraud. I have complained to MoneyGram but they tell me they can not do anything about it. I am very upset, feel cheated, robbed and scammed. And I believe that MoneyGram is negligent and irresponsible by failing to protect the consumer. Please help!
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-14

Mdn, MS

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-14

Centuck, NY

Other service issues

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-14

D Hanis, TX

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I 'm selling a Minivan on XXXX, and guy text and says he will take it, but can only use XXXX. Get email from XXXX to wire fee thru XXXX XXXX and then I would receive payment. Called XXXX this morning and they said they would never ask for fees and to call police to file a report, plus contact XXXX to file fraud charges with them.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-12

Gbg, PA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-11

Cutlerville, MI

Fraud or scam

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-11

Grants Pass, OR

Excessive fees

Other financial service: Money order

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-10

Rincon, AZ

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-10

Naperville, IL

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-08

Mount Holly, OH

Fraud or scam

Money transfers: International money transfer

Complaint: letter Sent XXXX XXXX, 2016 XXXX XXXX - CEO XXXX XXXX - CEO, US XXXX XXXX - CEO, International Wal-Mart Stores , Inc. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Subj : Money Laundering by Walmart partner, Moneygram Payment Systems XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Gentlemen : We 've never met, but I 'm taking the time to write this letter on behalf of a customer, in the hope that you personally, and not just administrative staffers, will become more aware of the blatant fraud and money laundering activity occurring daily via Walmarts via Moneygram Payment Services. This story relates to my mother, XXXX XXXX XXXX of XXXX XXXX XXXX, age XXXX, for whom I have registered FPOA. Last week my mother was the unfortunate victim of a phone and internet fraud involving the loss of nearly {$8000.00}. Walmart was not strictly at fault in the several transactions that originated at your XXXX XXXX XXXX store via Moneygram. But nevertheless the transactions were fraudulent, aided and enabled by Moneygram, operating out of your store. I wo n't take the time to relate the entire sad story here. Suffice to say that via phone and Internet, my mother was induced to send cash via XXXX Moneygram transactions, to an unidentifiable name in XXXX. The Moneygram transactions, reported to law enforcement, were as follows : XXXX XXXX, 2016 XXXX {$1500.00} XXXX XXXX, 2016 XXXX {$1900.00} XXXX XXXX, 2016 XXXX {$1900.00} XXXX XXXX, 2016 XXXX {$1900.00} The series of incidents was first detected yesterday, XXXX XXXX. There is a XXXX XXXX XXXX police Theft report, # XXXX, and an FBI complaint, XXXX. It 's obviously quite embarrassing for my mother, but despite that we reported it to the appropriate authorities and are taking additional steps. I hope this letter has an impact on someone 's day at Walmart. Feel free to contact me at the address below. Regards, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Cc : XXXX Department of Commerce Division of Financial institutions XXXX Consumer Protection Financial Bureau www.consumerfinance.com FBI
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-08

Sacramento, CA

Other transaction issues

Money transfers: International money transfer

Complaint: On XXXX XXXX, XXXX I sent money, via MoneyGram, to my mother in XXXX. Unfortunately, my mother was not able to pick up the money because when she presented herself to the MoneyGram cashier, she was told that the money has already been picked up. My mother explained to the cashier that she has not picked up the money, and asked the cashier to tell her which agency disbursed the money but in vain. On XXXX XXXX, XXXX I then contacted MoneyGram here in the U.S to file a complaint and asked for a refund ; an investigation was opened with the following case number : XXXX XXXX. The MoneyGram agent I spoke with said the investigation would last up to 90 days, then I 'll be notified of the result. But I was never contacted by MoneyGram regarding this case ; I have been the one constantly calling to ask for an update. Everyone I have talked to at MoneyGram has been giving me the run-around. On XXXX XXXX, XXXX, I called again, and the MoneyGram agent I spoke to told me that my case was close, and that the investigative team concluded that the money was picked up by my mother. When I asked MoneyGram to show me a proof that the money was picked up by my mother, the agent said he could n't disclose that information to me. I also asked to speak with someone from the investigative team, but they refused. I 'm completely disappointed with MoneyGram ; this unfortunate experience tells me that money transfers are not safe and reliable. I need help getting a full refund from MoneyGram. Thank you, XXXX XXXX.
Company Response: Closed with monetary relief

Disputed: No Timely Response

2016-03-08

Bossier City, LA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-08

Portland, OR

Fraud or scam

Money transfers: Domestic (US) money transfer

Complaint: I live in XXXX, XXXX. I had a bicycle listed on XXXX for sale for {$2200.00}. XXXX contacted me via text message, asking if the bike was still available on Friday XXXX/XXXX/16. I said yes, XXXX immediately Page XXXX of XXXX said she would buy it and said she would send a check. I asked her if she wanted to see the bike first, she said she was undergoing XXXX and could not. then, she said she would send a check and we could wait for it to clear, prior to arranging the pick up of the bike. I asked that she send a cashier 's check instead, to avoid any wait, and she agreed. I gave her my address. 5 days later on Wednesday XXXX/XXXX/16, she texted me back and communicated a tracking # for the check. I received the cashier 's check the next day on Thursday XXXX/XXXX/16 for the amount of {$3400.00}, which was {$1200.00} more than I asked as the selling price. Funds were send from an XXXX address ( XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX ) and the check was written from XXXX XXXX XXXX XXXX XXXX ( headquartered in XXXX, XXXX ). XXXX never discussed sending me extra money, prior to sending the check, or that she was not located in XXXX, XXXX. I immediately texted her and asked why she sent me the extra funds and also how she planned to pick up the bike. XXXX stated that {$100.00} was a tip for my agreeing to the terms of the sale and the other {$1100.00} extra was for her mover to pick up the bike. I had concern with this aspect, but agreed. I deposited the check the same day into my local credit union, a hold was put onto the check. The funds became available to me on Sunday XXXX/XXXX/16. I contacted XXXX on Sunday and notified her that the funds were available and asked when we could set up a pick up time. She replied that Monday XX/XX/XXXX would be a good day and i agreed. XXXX texted me early Monday morning, asking about the pickup. She restated the purpose of the extra funds ( {$100.00} tip for me and {$1100.00} for mover ), then asked that I send the {$1100.00} for mover via MoneyGram to XXXX XXXX XXXX to an address in XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX ), which is the address of a XXXX. I was able to wire transfer the money accordingly a few hours later and was given a ref #. I texted XXXX about the transfer and communicated the ref #. I check the ref # a few hours later, and the money was picked up by the receiver. I did n't hear back from XXXX for 8 hours and texted her to check on the status of the pick up. She replied back that she could not proceed with the pick up, because her nephew XXXX. XXXX was purchasing the bike for said nephew. I told her I was sorry to hear that and understood not continuing with the sale of the bike. I asked her where I could send the remainder of the funds {$2300.00} back to her, via check. XXXX then asked me to send the funds via MoneyGram, once again to XXXX XXXX XXXX, and insisted that I keep {$250.00} for my troubles. She asked for the transaction to take place immediately tomorrow on Tuesday XXXX/XXXX/16. I told her that I was not comfortable with sending the rest of the funds via MoneyGram and asked where I could send a cashier 's check. I also stated that I could not complete the transaction by Tuesday XXXX/XXXX/16, but would have time on Thursday XXXX/XXXX/16 to do so. XXXX stated that XXXX XXXX XXXX would be out of town on Thursday and insisted I try to send the funds on Tuesday XXXX/XXXX/16. I told XXXX that I was no longer comfortable with the situation and would be sending a certified check for the remaining amount back to the address from which it came. She then asked me to send the funds to an address in XXXX ( XXXX XXXX XXXX, XXXX, XXXX XXXX ) and requested they be in a US Postal Money Order. I told her that I could not do that and would be sending a cashier 's check to the original address it was sent from. She never responded.
Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-05

Stkn, CA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: Yes Timely Response

2016-03-04

Martinsburg, WV

Money was not available when promised

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-03

Lake Ridge, VA

Fraud or scam

Money transfers: Domestic (US) money transfer

Company Response: Closed with explanation

Disputed: No Timely Response

2016-03-03

Greer, SC

Fraud or scam

Money transfers: International money transfer

Company Response: Closed with explanation

Disputed: No Timely Response