LoanCare, LLC
Consumer Complaints
There are over 2906 complaints on file for LoanCare, LLC. Dated between 2019-12-04 and 2012-06-13.
Complaints Page 72
2017-06-21
Chicago, IL
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I was in the process of refinancing my property for my daughters education when I found that my credit report showed recent consecutive late payments regarding my account XXXX on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. As soon as I became aware of this fact I immediately contacted customer service. It was then I learned that due to a bounced check in XX/XX/XXXX, all ACH draws were stopped. I was shocked and horrified and I immediately paid the balance in full. I asked why I was never informed about this ; the representative said a letter was mailed. When I explained that I never received this letter, the representative checked and together we discovered that the address on file was incorrect ; this is why I never received the letter. In addition, I sincerely had no idea that an ACH draw could be canceled by anyone but me. I have all my bills set up to for auto draw, and indeed when I checked my bank account I saw the balance was extremely high because funds were never debited. I had any knowledge of this bounced check or cancellation of the ACH draw, I would have addressed it immediately. My credit report shows that over the past seven years ( with the exception of XXXX/Loancare ) I have paid every creditor on time and never missed even one payment ; for a total of 354 payments. Ive spent my entire life building my credit. To this very day, I have not received any documentation indicating there is a problem with my account. Only for my attempt to refinance my home for my daughters education, I would still be unaware. The purpose of my correspondence is to request a " goodwill '' adjustment due to the resulting hardship on the reporting of this account to the three credit agencies. I do recognize that this request is unique and that it may not be XXXX normal policy. Please consider that the Fair Credit Reporting Act does not demand that all accounts be reported, only that any account reported to be done so accurately. Therefore, a company does have legal discretion and permission to remove any account it chooses from the credit report. I 'm hoping/praying/begging that XXXX will do this in my case. If XXXX does not, my credit that I have worked so hard for all my life is gone. I went from XXXX+ to XXXX and it will take seven more years to build it up again. Even more devastating, I will not be able to refinance my home ; I am a single mother, I have nowhere to go and no one to turn to for my daughters school fees. This would create an extreme hardship for our little XXXX person family and it will change the course of her life forever. We will not even be able to pursue an affordable financing arrangement because my credit is so bad. My only option is to sell my old car but I need this vehicle to get to work every day. Im in a complete panic and this experience has left me traumatized. I 'm hoping you might review the circumstances and consider a good will adjustment in light of the resulting hardship.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
NJ
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I own a townhouse located at XXXX XXXX XXXX , XXXX XXXX , NJ. This property is part of XXXX XXXX . The Master policy covers all insurance required by a mortgage company, i.e. all inside walls proof of this insurance has been provided on many occasions to Loan Care XXXX by myself, XXXX XXXX and the Insurance agent. Loan Care has ignored all of these documents and has placed lender forced insurance on my mortgage that is not necessary.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
Point Arena Air Force Statio, CA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I purchased my home, in XXXX XXXX, CA, on XX/XX/XXXX, with a loan from XXXX XXXX XXXX XXXX. My monthly mortgage payment ( including Insurance and property taxes ) was a little over {$2600.00}. I was informed that XXXX XXXX had taken over the mortgage and that their Mortgage Administrators would be XXXX XXXX XXXX XXXX XXXX. After 6 months of paying the mortgage I was contacted by XXXX and was told that I would be able to re-finance with them and would be able to lower my monthly payments ( lower interest rate ) and would cost me nothing as there would be no costs involved. Being somewhat skeptical, I asked what was in this for XXXX? and was told that I had likely been inundated with offers to re-finance with other companies because the 6 months was up and it showed a good payment history. That was correct ; I had been inundated with these offers. I was told by the Rep from XXXX that basically what was in it for XXXX was that they would be retaining me as a customer, and that is the reason why they would be able to lower the interest rate and therefore the overall mortgage. I re-financed with XXXX and my monthly loan amount was reduced to a little over {$2200.00} a month. XXXX, then transferred my loan to Loan Care, LLC and I started paying them my monthly mortgage on XX/XX/XXXX. In XX/XX/XXXX, Loan Care informed me that there wasnt enough money in the Escrow account to pay the PMI, insurance and taxes and that my mortgage would need to increase by {$400.00} a month to {$2600.00} as of XX/XX/XXXX. This confused me as, I remembered that there was over {$4000.00} in the Escrow account when I refinanced through XXXX and when I asked what would happen to that money I was told it would roll-over to the Escrow for the new Mortgage. Clearly this did not happen. On XX/XX/XXXX, I received a check from XXXX for {$290.00} and was told in the letter that this was the remainder left after the mortgage was paid off. This confused me even more. I called Loan Care, LLC and asked about the increase to the mortgage and was informed that the reason it increased was because property taxes had gone up in XXXX County. I called the XXXX County Assessors Office and they said my taxes had only gone up by less than 2 % ( {$100.00} approximately for the year ). Again this did not make sense. I feel like have been a victim of some elaborate mortgage transfer scheme whereby I have been conned into believing that my mortgage would be reduced through interest % reduction, only to have the payments upped after the mortgage was transferred to another company. This, to me, is totally unacceptable and unethical, and I would like you to investigate this matter on my behalf, if possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-20
San Antonio, TX
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-19
NY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I invest in rental properties in addition to working a full-time job. I own several of the properties, but have mortgages on some. My mortgage and/or mortgage loan servicing rights were acquired by Loancare on XXXX/XXXX/17. I was unaware that Loancare was servicing my mortgage until I noticed that my mortgage payment was not being deducted from my bank account. Loancare sent the paperwork to an old address or the rental property itself and made no further attempts it seems to contact me. My phone number has not changed since I acquired my first cell phone over ten years ago and before I ever had any mortgage. Rather than contacting me Loancare directed their efforts to sending someone to the rental property and confirming that it was still there. Oh, and assessed me a fee for doing so. I immediately made my mortgage current after learning that there was a payment due and two payments past due. I incurred late fees and my credit was negatively affected before I uncovered Loancare 's negligence. I attempted to have the negative marks on my credit removed by Loancare to no avail. I was given the e-mail address to customer support who has yet to even respond other than the automated response I received confirming customer support 's receipt of my e-mail.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-19
New Orleans, LA
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-19
Federal Way, WA
Trouble during payment process
Mortgage: VA mortgage
Complaint: V A Loan 3/1 ARM 2.375 % - with adjustment period ending XXXX XXXX , XXXX . Loan holder - XXXX XXXX XXXX , XXXX XXXX XXXX XXXX , XXXX Utah, XXXX Loan Number XXXX . Loan Servicer XXXX XXXX to date ; Loan Care XXXX XXXX XXXX , XXXX XXXX , VA XXXX . Loan # XXXX . Loan Servicer XXXX XXXX to XXXX XXXX . XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , XXXX , NC XXXX Loan # XXXX . I never received required legal disclosure per 12 CFR 1026.20 that the interest rate was going to change until XXXX XXXX . I was required to get notice at lea st 210 but not later than 240 days prior to the adjustment period ending. This was also stated in loan documentation. I called XXXX XXXX and they told me it was the loan servicer 's responsibility. I calle d Loan Care and they told me told me to check XXXX XXXX . I reviewed of all documentation ever received from XXXX XXXX and there was no disclosure. I sent certified letters to XXXX XXXX XXXX and Loan Care e arly XXXX stating the rate needs to stay the same 2.375 % for at least another year. I received a letter from Loan Care dated XXXX XXXX , received XXXX XXXX , stating the interest rate was going to change XXXX XXXX to 3.375 %. I need help getting both companies to keep the interest rate at 2.375 % for another year and to ensure they send me the required disclosures on time in the future.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-18
N L R, AR
Trouble during payment process
Mortgage: VA mortgage
Complaint: I 'm currently XXXX XXXX in XXXX XXXX and I have a VA home loan as of 2011. My original Home lender was XXXX XXXX. In the month of XX/XX/XXXX I noticed that my direct withdraw for my mortgage was not being done. I contacted XXXX and they informed me that my loan was transferred to LoanCare. I looked up LoanCare online and according to their website, they say it could take 60 to 90 days for the loan to complete. Around or about 90 days I contacted LoanCare regarding my loan and asked if I could set up my online withdraw, I was told no not at this time and I could give my back account information or pay through XXXX. Paying mortgage through XXXX or giving away my bank account information without official notice of loan transfer is not the proper way of conducting business. I recently contacted LoanCare and was told that my Loan was in the process of foreclosure. As of todays date I have not received a loan transfer notification or notice of foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-15
Colfax, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-15
Seattle, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Per Loan Servicer ( LoanCare ) 's instruction on PMI removal, I sent in a check in XXXX which the servicer cashed on XXXX. XXXX, XXXX as the payment for requesting appraisal for the updated home worth. Though promised to have written communication about this in 60 days, I 've not heard a thing from them. <P/>My concern is that it 's not in their interest to remove PMI as they should, so they deliberately cash the check and not doing anything as I pay monthly PMI during the delay. I feel my rights violated and being played by big loan company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-15
Tarzana, CA
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Complaint: Back in XXXX 2017 , I contacted Loan Care and made a payment of about {$3500.00}, at that time I asked if I was up to date and was told by their employee that I was yet they continue to report me late to the credit bureaus. XXXX XXXX , 2017 I made another payment of about {$3500.00} and according to their records I am up to date yet they continue to report me late for the month of XXXX . I emailed them today. Also I called the investigation department to get a copy or make an appointment to go over the audio recording from XXXX about when their employee said I was up to date but no one responded. Not only that Loan Care c ontinues to report me deceased to the credit bureaus. These errors have caused me thousands of dollars. I cant refinance because they report me late, I cant get a new car or refinance my current car because they report me late. I was denied services such as TV prior because they reported me late. I also filed a complaint a few months ago with the same complaint. What can I do? Who can I contact to file suit against them for the money I am out?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-15
Waterford, MI
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-14
Mountain View, OK
Trouble during payment process
Mortgage: FHA mortgage
Complaint: beginning in XXXX 2017 when my loan to value hit 78% I began contacting my servicing lender to drop my MIP. After following the correct channels with emailing, and faxing documents in I finally received a letter stating my loan did not qualify to drop MIP.
I called them and spoke with a lady whom agreed the calculation was wrong and was going to get with a supervisor to correct it and get it cancelled. After another month of nothing happening. I mailed a letter and emailed another request. XXXX XXXX another letter was mailed stating I did not qualify. My appraisal at time of purchase was $ XXXX , my loan balance in XXXX was
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-14
Krakow, WI
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-14
Long Beach, CA
Trouble during payment process
Mortgage: VA mortgage
Complaint: On XXXX XXXX XXXX I received an updated escrow review from my company LoanCare. They increased my escrow requirement to {$670.00} from {$510.00} per month. This was caused by an incorrect calculation by their escrow department in assessing my property taxes for the year ( They computed them as {$7500.00} when they are actually approx {$5400.00}, information they have had since XXXX XXXX when I sent them actual tax bills ) I called in within a few days to explain their miscalculation and was told it would be taken care of wi thin 15 bu siness days, as they would do another review. I then waited and called in for a status on XXXX XXXX . They stated they were unable to do a review because they did n't kno w what my taxes were. I did the leg work and contacted my county tax office and was told my taxes were the same as my last billed one. I the n resent in my tax bill and description of wha t the county tax office had told me on XXXX XXXX , where I wa s again told 15 business days were necessary. I have attempted an update via phone or email with LoanCare after the 15 business days had passed ( XXXX XXXX ) and have not gotten any response as to the escrow issue being fixed or even an update on progress. As such, I had to pay the extra incorrectly assessed escrow account on XXXX XXXX for my monthly mortgage. Additionally, they seem to be ignoring my queries and continuing to keep my escrow at the incorrect level to force me to send them more money then is necessary, upon a mistake they made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-13
Maxwell Afb, AL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: My problem is with Loan LLC . In XX/XX/XXXX I paid two mortgage payments to LoanCare s o that I can get advance my payments. In XX/XX/XXXX I pai d two payments also ; I did n't know early payments was n't allow. I checked my payment histo ry one day to learn that the two payments were returned to my account only they never put into my account. The payments were both {$620.00}. I talked to LoanCare about the money, and emailed them XX/XX/XXXX They told me to give t hem 5 business days. They said if I wrote about the same problem it will slow them down. It has been about 45 days now and I have not heard nothing about my money. If I had my money I could go on and pay the one month I 'm behind. These people have made my credit bad by reporting me for late payments and not paying on time. My payments were due in the XXXX and I was paying on the XXXX . I was paying by money order when I first started paying and the XXXX money order was never cashed. I deposited that money order in XXXX . They are the worst company to work with. My credit should never have been an issue, it was the company that had my money ; by right I 'm still a month ahead but they have harasse d about being two months behind ; although I 'm just one. They have sent me foreclosure letters. I have tried to apply for Loan Modification and still nothing happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-13
Flor, MO
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Closed with explanation
2017-06-12
Arsenal, PA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: On XXXX XXXX , 2017 XXXX XXXX sold my mortgage over to LoanCare, A XXXX XXXX . Per instruction, I updated my account information with my bank XXXX XXXX and my mortgage payment was sent by the bank on XXXX XXXX as it always has. ( I updated the account information on my account online in XXXX , before my XXXX payment was sent ). The payment amount is {$750.00}. <P/> The week of XXXX XXXX , I received a statement in the mail from LoanCare and it showed a past due amount on my account and the amount owed forward. At that time, I went online to look into this further on my account on LoanCoare and when the XXXX payment did not show as processed, I called in and spoke with an agent. She advised me to send in a copy of my bank statement which was e-mailed to XXXX XXXX XXXX on XXXX XXXX and I was told this would be resolved based off of the information sent within a few days. <P/> By XXXX XXXX , I had not heard any response so called back into LoanCare and an agent told me that I would get a response by XXXX XXXX . I asked to speak with a manager because I wanted this resolved before I had to send my XXXX payment which was scheduled to pay on XXXX XXXX . I was told that I would be called back within an hour. Abo ut 5 ho urs later, I received a call from team lead XXXX XXXX ( I D : XXXX ) who advised me that the information I sent on XXXX XXXX was not sufficient and that I would need to work with my bank on having proof of payment sent over. XXXX and I called my bank together and filed a request for information to be sent to LoanCare which would take ~3 business days. In the meantime, the agent at the bank advised me on how to get an image of the processed check and the image was sent to XXXX at XXXX XXXX XXXX . <P/> XXXX and I reviewed the check image and realized the bank had misprinted the account number on the check and used my old account number. She said having that information was helpful and she would be able to escalate my concerns and hopefully get me an answer within a day or so. After not hearing back from XXXX XXXX Wednesday, XXXX XXXX I called back into LoanCare and spoke with XXXX ( I D : XXXX ). <P/> XXXX was unable to provide me any updates as I had just missed EOB for the day ( it was XXXX XXXX ) so she advised me to call back in the next day and gave me her phone number to use which was XXXX . I called in 3 times on XXXX XXXX and le ft 2 s eperate messages asking for her to call me back with no response. I called back this morni ng ( XXXX XXXX , 2017 ) and left yet another message for XXXX with no response. My payment of {$750.00} for XXXX has still not processed to my account even though the check was deposited and the money withdrawn from my account. <P/> I have spent a countless number of hours trying to get to a resolution and the company is not providing me with updates. I need answers about where my money is and what it was not applied to my account. <P/> I dind't choose this mortgage company, my loan was sold off to them and so far it has been a terrible experience all around.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-12
Mount Holly, OH
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Loancare purchased my mortgage from XXXX in XXXX 2017. I had already made my XXXX payment to XXXX and have since made my XXXX payment to Loancare. Both checks have cleared the bank. I have explained to Loancare on multiple occasions that the XXXX payment was sent to XXXX and have assured me that they would get that from XXXX. But, they have continued to hassle me duringXX/XX/XXXX for the payment and I just received a default notification in the mail with threats of foreclosure. My credit rating is very high, because I always pay bills on time. This is nothing short of harassment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-09
Ocklawaha, FL
Closing on a mortgage
Mortgage: FHA mortgage
Complaint: In XX/XX/XXXX I called XXXX XXXX XXXX XXXX to ask how I go about going for a XXXX mortgage, I was then transfer to a XXXX XXXX I told him what I was looking to do and he asked me to send him my last mortgage statement a drivers licence and SS card which I did. I never heard from XXXX XXXX again. I was being sent emails from a XXXX who would send me documents and I first saw that my new mortgage was about XXXX XXXX which was about 6,000.00 higher then my existing mortgage the monthly payments would decrease about 100.00 dollars. I told her that was not acceptable I read that on a XXXX there would be not costs. She said she would check on that and get back to me, I agree and wait. Her next email was the new mortgage would be approximately XXXX and my monthly payment decreased almost two hundred dollars. I asked about my escrow and she told me XXXX XXXX XXXX XXXX would issue a check to me, and I did not a payment foe XXXX. The next email was they would send a notary to my home on XXXX XXXX XXXX. This was the first time I realized XXXX XXXX XXXX was not the Mortgage company. When the Notary who came to my home was explaining all the doc 's to me I asked her about my escrow account she went over the seller and buyer doc and explained the escrow was removed from one column and added in the other the old escrow would be sent to me directly. On XXXX XXXX XXXX a check came from XXXX XXXX XXXX XXXX for XXXX. there was XXXX in my escrow account. When I called XXXX XXXX XXXX the told me that Loan Care shorted them their mortgage payment that was due and the took what was needed from the escrow. I ca n't imagine why a XXXX mortgage wold cost me XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-09
Santa Ysabel, CA
Incorrect information on your report
Mortgage: Conventional home mortgage
Complaint: Attempted to make an online payment to our mortgage compan y Loancare. No error message ever received to show payment did not go through. Assumed payment went through as it has every other month we have paid online. Went to make next months payment it shows we are 30 days late. I called and Loancare said yes we can see you did log on and attempted to make a payment but it did not go through but sorry we ca n't help you.I had to make a payment over the phone for both months because again the website would not work. They said they could not talk to me about it and to email a dispute which I immediately did. Loancare then reported a 30 day late to our credit. We have sold our house, my elderly parents are moving in with us because they are sick and currently live far away. Loancare said they ca n't talk to us over the phone, it will take 60 days to review the dispute and sorry we ca n't help you. We are not unable to purchase the home we are supposed to close on in 2 weeks. They wo n't look at a dispute or talk to us for 60 days but already posted to our credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-08
Jacksonville, FL
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-07
Morral, OH
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-07
Portland, OR
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2017-06-06
Los Angeles, CA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation