LoanCare, LLC

2017-09-15

Cherry Brook, MA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-15

Oro Valley, AZ

Struggling to pay mortgage

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-14

East Troy, WI

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I refinance my mortgage and received a letter dated XX/XX/XXXX that my mortgage was sold to Loan Care effective XX/XX/XXXX. On XX/XX/XXXX I logged on to their website, made my first payment and signed up for e-statements. On XXXX I realized my payment had not come out of my account, so I went back on to the website to find that I have a XXXX principal balance. On XXXX I called Loan Care and spoke with XXXX ( XXXX ) who told me my loan was sold to XXXX XXXX now known as XXXX XXXX as of XX/XX/XXXX and she told me my payment would be forwarded to them. She claimed that a letter was sent to me on XX/XX/XXXX, but I never received this letter. I called XXXX XXXX and they have no record of me yet, and I never received a letter from them. XXXX, from XXXX XXXX then called Loan Care back to try to get the new loan number and they do not have that information. The new person we spoke with at Loan Care told me my payment would not be forwarded to XXXX XXXX. My loan 's first payment due date is XX/XX/XXXX. I am currently 13 days past due, and I have no way to make my mortgage payment. I understand there is a 60 day grace period when your mortgage is transferred however, not being able to make my payment is unacceptable, and I do not want my payment history to reflect a payment posted after the due date. XXXX XXXX states that it can take 7 days to load new transfers information to their system. It has now been 9 business days from the day of transfer and they still do not have my information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-14

Aldan, PA

Trouble during payment process

Mortgage: VA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-13

Flagstaff, AZ

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-13

Phila, PA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My mortgage, held with XXXX XXXX Mortgage, was transferred to LoanCare, a mortgage service company, a few months ago. When transferred I was assured that nothing would change, and my payments would remain the same, unless of course, there was an increase in other areas such as property taxes or escrow. There was never a fee charged by XXXX XXXX unless there was a late payment, after the 15th of the month, which would be considered late, and which I understood. I had been making my payments on time, via bank transfer, to XXXX XXXX and similarly each month to LoanCare, on or before the 16 of the month. This payment timing was good for me because, as a senior citizen, receiving my social security ( SS ), my deposits are deposited the second XXXX of each month, which always falls before the XXXX. Please see my bank statement attached. I made my set payments on time each month to LoanCare. Nothing was changed with my payment to LoanCare until this month when, to my surprise, I noticed an additional payment of {$10.00}, labeled as a one-time payment fee, a fee that was never charged before, not even by XXXX XXXX. I was not informed of this fee until I logged on today, XXXX XXXX, to make my monthly payment, after my SS was deposited, and I have never been late. I believe that my payment falls on or before the due date and I should not be charged a fee. Here is their draft fee schedule, which surely appears to be a late-fee schedule disguised as a draft-fee schedule : " One-Time Draft Fee Schedule On or before due date-No Fee 1-4 days after due date-No Fee 5-9 days after due date- {$5.00} 10-15 days after due date- {$10.00} 16 days or more after due date- {$10.00} '' I have since sent a request to have this fee removed from my mortgage payment. I have no control over when my SS is deposited and this is the only money I use to pay my mortgage. A bank draft is also the only way I have paid my mortgage, and given the time of my SS deposit, this would be the only method I use to pay it, so tacking on a draft fee is unfair. As a senior citizen, I think this service is taking away from my earnings and I think it unfair to me, since I was never asked to pay a draft fee before, nor had been informed of one being added. {$120.00} a year for future monthly draft fees was nothing I had agreed to when the mortgage service was transferred. As a senior citizen I do hope that CFPB will assist me in having this monthly fee removed, and I can continue to pay my mortgage using the method and time I have been accustomed to. Thank you for your assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-12

Columbia, SC

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My loan was transferred From XXXX to LoanCare effective XXXX/XXXX/XXXX. I was sent documentation from my previous loan servicer informing me of the transfer as well as LoanCare 's mailing address. I subsequently sent a payment by check to LoanCare 's XXXX. XXXX on XXXX/XXXX/XXXX. After noticing on XXXX/XXXX/XXXX that the check had n't cleared, I contacted LoanCare 's customer service department. I was informed to place a stop payment on the check and make my first payment to LoanCare by phone. I was also informed that any fee to process payment by phone would be waived as I am a new customer. I then set up ( with the customer service representative ) an auto draft schedule for my monthly mortgage payments. This afternoon ( XXXX/XXXX/XXXX ), as instructed, I contacted my bank and placed a stop pay ( costing me {$30.00} ) on my initial loan payment check. I then called LoanCare to make a payment by phone to find that ( as I have n't been sent any of my loan information ( e.g. account number ) so I could setup and pay from an online account ) I could either pay a {$12.00} processing fee to pay by automated phone service, or a {$15.00} processing fee to speak to a representative and pay. I opted to speak to a person, under the impression the fee would be waived. Once I was connected to the representative, I was informed that, despite what I the previous representative stated, not only was I still subject to processing fees ( thankfully the processing fee was waived ), but that a stop payment would n't ACTUALLY stop the payment on the check. Rather, LoanCare would still try to process the stopped check and I have would be subject tp ( yet another ) fee of {$20.00} for insufficient funds. In summary, LoanCare 's inability to process a payment in a timely manner and misinformation of it 's staff has potentially cost me an extra {$65.00} on top of my mortgage payment. This is NOT an acceptable way to begin a business relationship. And judging by the many similar scathing reviews online, I 'm not the only unhappy customer. How LoanCare can resolve this issue : I respectfully request that LoanCare reimburse me for the stop pay I was instructed ( by a LoanCare representative ) to place on my initial loan payment as well as any subsequent fees and fines I may be subject to pay to my personal bank ( i.e., Insufficient Funds fee ). I also request that any Insufficient Fund fees to be paid to LoanCare by the homeowner be waived.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-11

Oxford, GA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I had a mortgage with XXXXXXXX XXXX XXXXXXXX, Loan # XXXX. XXXX sold the mortgage to LoanCare, Loan # XXXX as of XX/XX/XXXX. I never missed any payments. XXXX was always paid on time and LoanCare was always paid on time. The loan closing with XXXX in XX/XX/XXXX was a mess. They overpaid some of the credit cards and other required payments and I was required to bring several hundred dollars to the closing. When my Wife and I took this additional cash to closing, they were not there. They sent me to the wrong closing attorney in Downtown XXXX. They had to reschedule another attorney to come to my home. Plus that I was getting refund checks for months from all of the miscalculations on the closing statements. And there is more. The appraisal was totally wrong. They valued the first floor of the house as uninhabitable. This is just plain weird. The first floor as originally built, with central air/heat, with a full bathroom, with a fireplace was not counted in the total floor space. The appraisal included only one of the two bathrooms and two of the three bedrooms. This appraisal was so messed up that it will be the subject of another complaint. The only reason that it is discussed here is because I had to re-do this mortgage. My wife and I just put XXXX kids through college and we were working out of the 8 % charged by the Dept. of Ed. So here is the complaint. When I refinanced this mortgage there was a tax lien. Somewhere between XXXX and LoanCare, nobody paid the property tax for XXXX County. Both mortgage companies require escrow. I would not have know about this if not for the re-fi. My assumption was that the property taxes were paid from escrow. LoanCare did send me a check for {$1000.00} in XX/XX/XXXX. And I did n't put it together with the property tax that was due in XX/XX/XXXX for the approx amount of {$1500.00}, ( amt paid XX/XX/XXXX ) or the adjustment needed for the City tax of {$300.00}. So ... ..maybe I should have looked a little harder. But at the time I just though it was another screw-up. I was well conditioned to accept a low standard of service. So, I do n't know what this cost me. I have attached the closing statement from my new mortgage company, XXXX,, which shows the cost of settling the tax lien at {$1800.00}. I do n't know how this reconciles with the {$1000.00} returned to me in XX/XX/XXXX or the actual cost of the XX/XX/XXXX XXXX County property tax of approx. {$1500.00}. I believe that the {$300.00} of City tax was paid. And I do n't know what the cost is of having a lien on my credit report and what that costs for the APR on my new mortgage. But I do know that there were additional cash expenses for XXXX to clear this lien in able for me to close my new loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-09

Federal Way, WA

Attempts to collect debt not owed

Debt collection: Mortgage debt

Debt was already discharged in bankruptcy and is no longer owed
Complaint: XXXX XXXX also known as XXXX XXXX handled a mortgage which was discharged in Chapter XXXX in XXXX of XXXX. In XXXX of XXXX I filed a complaint ( XXXX ) with the Washington State Attorney General 's office because that information had been provided to the lender but they continued to making threatening calls to me about collections even when they had my full Bankruptcy information. On XX/XX/XXXX, I received an email from my credit monitoring service that a new credit inquiry was done and to check. I looked online and XXXX XXXX XXXX had run a hard inquiry against my XXXX. I had not heard of this organization and with the recent XXXX issues, I looked this company up. They are the same as LoanCare. I did not authorize them to pull my credit. I have not made any contact with this organization since my state complaint specifically was to check their business practices and stop contact with me which was not legal post Chapter XXXX. This company is now trying to impact my credit by running random hard inquiries against my credit which each time, is dropping my score a few numbers due to the inquiry.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-07

New Haven, WY

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: I purchased a home in 2015 using XXXX XXXX XXXX in XXXX, Wyoming. XXXX XXXX did the appraisal work. XXXX XXXX XXXX provided the lender with a Standard Flood Hazard Determination Form. My Mortgage has been sold several times over the past 2 years, and is now with Loan Care. My home owner 's insurance is with XXXX and Flood Insurance is through XXXX. I was told in order to get a mortgage on this residence, I had to show proof of flood insurance, which I did. I received a letter from FEMA recently stating that my flood insurance will increase 6-18 % yearly, until I get an Engineer 's Certificate, to show the actual risk, then my rates my stabilize. I spoke with my County Engineer 's Office about how to get an Engineer 's Certificate. The County Engineer advised me that my residence is NOT in the zone which is REQUIRED to carry flood insurance. He provided me with zoomed in satellite images of my lot and residence, and he was able to layer the FEMA flood maps to show exactly where my home lies, which is NOT in the required area. I also located my original Appraisal, which states correctly the flood plane that I am in, which is NOT the mandatory area. I provided my Appraisal, along with the copies of the Engineer 's maps to both Loan Care Insurance Specialist, as well as XXXX/Assurant. I requested that my flood policy be dropped and I be refunded. I received a response about a week later, with a map included, from XXXX/Assurant. They advised that if any part of my residence touches the AE flood zone, I have to carry flood insurance. The map they provided is poor quality and does not show exactly where the flood zone lie runs, in addition, they are claiming that a yard shed is in the flood zone line, and that is the reason I have to carry flood insurance. 1. it is a stand alone yard shed, not attached to my home. 2. the shed blew down last year and is now located in pieces in my county landfill. I had my County Engineer zoom in further on his mapping system, and mark the stand alone shed 's former location. I also had my County Assessor 's Office take photographs showing that there is no longer a shed in that location. I again provided this information to both Loan Care and XXXX. I then spoke with an individual at XXXX, who completed the Standard Flood Hazard Determination Form. This company was the company who provided XXXX XXXX with the low quality map. I provided this individual the Engineer 's Office photos, and the Assessor 's Office photos. He stated that was VERY clear to him that the shed is not present, the flood zone ran through the area of the shed, but did not touch my residence. He agreed that the Standard Flood Hazard Determination Form was incorrect. He advised he will make his corrections and provide that to XXXX/XXXX. I then received an email from XXXX that advised the flood zone MAY touch my back deck, therefore I would still be required to carry flood insurance. The deck 's value is about {$1500.00}. I pay nearly {$3000.00} a year in flood insurance, in addition to my homeowners policy. My next step will be to have our County Engineer 's Office to go to my residence and measure the distance between my actual home and the flood zone line, as well as measuring the distance from the deck to the flood zone line. I feel the original bank was incorrect in overlooking the Appraisal, which shows the correct flood zone information. My mortgage then sold repeatedly due to my continually rising flood insurance. My mortgage payment has gone up dramatically in two years due to the low funds in escrow to cover my flood policy. Now, my XXXX/XXXX is not being helpful to correct this, neither is my current mortgage company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-06

Manhattan, NY

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-05

Shreveport, LA

Struggling to pay mortgage

Mortgage: VA mortgage

Complaint: I completed a loan modification with a previous service provider ( due to a chapter XXXX bankruptcy in XXXX ), XXXX XXXX in XXXX XXXX, my trial payments were {$1000.00}. LoanCare purchased the mortgage and immediately put my loan into loss mitgation where they have been reviewing and asking for documentation that XXXX had already obtained. As of XXXX XXXX, XXXX my loan has been with their underwriter. There has been no decision. It is my understanding that the loan servicer has 45 days under Federal Law and that they were supposed to honor the previous loan modification done by XXXX. None of this has occurred. I have attempted to make payments but have been told I ca n't because the loan is with the underwriter and the amount has now gone up to over {$1200.00} due to statements I am now receiving, this has resulted in me falling a couple more months behind, despite my best efforts to resolve this issue. I have contacted LoanCare multiple times via phone over the last 45-60 days, and have never received a callback from their loss mitigation or my single POC. In the most recent conversation today XXXX XXXX, XXXX, one of the customer service reps, when I informed her I was looking into federal and legal resolution told me " you have to do what you have to do. '' To me that symbolizes LoanCare 's commitment to customer service, which is ZERO. I have the documentation from XXXX, proof of my 3 trial payments being paid successfully, proof of being accepted into their hardship program and then proof of LoanCare raising payments and not honoring the approved hardship which I will be happy to provide if they require that information ( even though they should have received it from XXXX ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-04

Chicago, IL

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I filed on this company and practices before CFPB # XXXX and if you research that number you will see that they also report that my second tax payment was {$2600.00} with is all that XXXX county property tax people reporting they paid. But Loancare is reporting they paid {$2900.00}. Around XX/XX/XXXX I received my property tax bill with an amount due of {$2900.00}. I went online to pay my mortgage and noticed that Loancare was only setup to pay {$2600.00}. Which means that my taxes would have been {$230.00} short. So, on XX/XX/XXXX I paid the {$230.00} so that my taxes would not have a shortage. I then emailed Loancare a copy of my receipt showing the payment of {$230.00}. I received a number for Loancare XXXX show that they received my email. I checked back with XXXX county property tax website and Loancare website periodically just to see if my taxes have been paid yet. I noticed that on XX/XX/XXXX Loancare was reporting it had paid my property taxes in the amount of {$2900.00} which because I paid 2 days earlier what would have been a shortage was no longer the amount due. So, I called XXXX county to see if they had been overpaid because their website was not reporting that Loancare had paid anything.The customer service rep. did not see a payment at all on that day. So, I called Loancare on XX/XX/XXXX and talked with XXXX # XXXX about what now looks like an overpayment and that XXXX county says it have not received that payment that there saying they paid. He assured me that they had sent the payment and that maybe it just had n't posted yet. But, he would send a request for the overpayment amount of {$230.00} and to give them until XX/XX/XXXX to have some answers for me. I called Loancare back on XX/XX/XXXX and talked with XXXX # XXXX. She told me that they were still working on the request and to give them a little more time. So, I gave they more time but, continued to monitor my accounts. I noticed on XX/XX/XXXX on the XXXX county website that a payment was made in the amount of {$2600.00} on XX/XX/XXXX. Which now mean that the date XX/XX/XXXX and the amount {$2900.00} that Loancare is reporting is incorrect and now there is {$230.00} missing for my account. Which is now theft. So, I again called Loancare on XX/XX/XXXX and talked with a supervisor named XXXX XXXX who 's direct line number is XXXX. She told me she would look into my issue and get back with me tomorrow. She never called back or would not even answer or return my calls. I called customer service back on XX/XX/XXXX and talked with XXXX # XXXX and she told me that she did n't see a request for a refund but she would file one for me. I then asked for her supervisor and she gave me XXXX # XXXX direct line number XXXX. She put me on hold and called XXXX county property tax company which they confirmed everything I said to her. She then told me that she would do an investigation and request the front and back of the check they sent out and to give he a couple of dates. I have not heard for her as of XX/XX/XXXX and my account is still reflecting the missing {$230.00} out of my escrow account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-04

Riverview, FL

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-03

Federal Way, WA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-09-01

Soquel, CA

Incorrect information on your report

Credit reporting, credit repair services, or other personal consumer reports: Credit reporting

Account status incorrect
Complaint: We are trying to obtain financing for a home and we were told that there was a mortgage through Loancare Servicing Center from 2014, still on the credit report. It showed Open/In good standing/Paid as agreed, but it had a balance of {$360000.00}. This loan was a refinance of a previous house ( since sold ) and the loan had been sold several times after this servicer had bought it. We contacted them on XX/XX/XXXX requesting a correction and a letter stating that the correction was being made. We have nothing. I call every day and each call takes approximately 30 minutes, only to be told that it will be escalated and someone will call and a letter will be sent " in 24-48 hours '', but no one ever calls and we have no email, no letter, NOTHING. We are unable to get financing for our new home because of this. THEY HAVE ACKNOWLEDGED THAT THIS IS AN ERRONEOUS REPORTING and I still can not get them to put that in an email. I do n't know what else to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-30

Sacramento, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-29

Harsens Is, MI

Trouble during payment process

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-29

Jacksonville, FL

Struggling to pay mortgage

Mortgage: Conventional home mortgage

Complaint: The lender has failed to respond to our QWR and Notice of error request sent on XXXX/XXXX/XXXX and are proceeding to sale set for XXXX/XXXX/XXXX - the lender is in violation of regulation X-12 USC 2605 ( e ) ( 1 ) and the clients right to counsel.A QWR and NOE was sent to your office on XXXX/XXXX/XXXX on behalf on XXXX XXXX. The lender has failed to respond or acknowledge the legal QWR and NOE. When called the lender confirmed documents had been received
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-28

Bloomington, MN

Trouble during payment process

Mortgage: FHA mortgage

Complaint: I have been trying to have the PMI on my mortgage removed. On XXXX XXXX, XXXX, I submitted an initial request for removal of the PMI on my mortgage through LoanCare 's website in accordance with the instructions I was provided by their customer service representative on the phone. I made the request at this time because I had recently paid down my loan to less than 80 % of the principal ( through extra payments made on the account for the purpose of getting out of PMI XXXX, I had been making timely payments since XXXX XXXX ( over 5 years ), and I had never been late in making a payment. In addition, it should be noted that I have near perfect credit and that my house has appreciated in value by at least 40 % since purchase ( although I understand that is not relevant for the 80 % analysis ) based on neighborhood sales. On XXXX XXXX, XXXX, I called LoanCare to determine what the status of my request was. Their representative indicated at that time that the website had not been working ( which seems pretty suspicious given the later course of events ) so they had not received that request and that I should submit a further request through their customer service email. I did so. I received an email back at that time indicated that I would receive a response on my request within 5 business days. 5 business days came and went and I heard nothing back. I called LoanCare again around XXXX XXXX, XXXX ( date approximate ) to see when I could expect a response on my request. They indicated at that time that it would be decisioned by XXXX XXXX, XXXX. This was unacceptable given that I submitted this response back in XXXX and that I would be charged for the PMI in the meantime. I waited until the end of the month of XXXX to see if they would act on this in a timely manner, but they did not. I am charged by LoanCare for PMI on the XXXX of each month, so I called LoanCare again on XXXX XXXX, XXXX, as well as contacted them by email to see if there was a response on my request so that I could avoid that PMI charge. I received emails back again indicating that I would have a response within 5 business days. They indicated that they would have a response on XXXX XXXX, XXXX on the phone. Due to a family emergency, I was not able to call the week of XXXX XXXX, XXXX to see if they had decisioned this request yet. I called again on XXXX XXXX, XXXX to see if they finally had a response to my request to remove the PMI from my account. They indicated that it was still pending, despite the previous assurances that it would be decided by XXXX XXXX, XXXX. It should be noted that all this time they have been charging me for my PMI ( approx. {$230.00} per month ). I called again today, XXXX XXXX, XXXX and still they indicated that there is not a decision yet. It has now been over 2 months since my initial request and still nothing other than canned emails and speaking with customer service representatives that have no power. If they would at least respond with how much I need to pay to remove the PMI without this process, I would do that and have the money to do that had they responded in a timely manner. However, since it has taken this long to even get a response, I am hesitant to tie up all of my capital paying down a loan when they are still going to be charging me for the PMI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-28

Longmont, CO

Struggling to pay mortgage

Mortgage: FHA mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-25

Georgetown, IN

Struggling to pay mortgage

Mortgage: VA mortgage

Complaint: The main issue with the company is the amount they set my escrow account at. I built a new home and closed inXX/XX/XXXX My loan was transferred to LoanCare 2 months after I closed. I have been trying to resolve the issue sinceXX/XX/XXXX and I get no help from them. Here is the issue, Because the home is new construction I wont have to pay my full property taxes until XX/XX/XXXX forXX/XX/XXXX ( this was verified and communicated to LoanCare, they even called the county tax department and verified this ) so for this year my escrow should be {$1000.00}, {$750.00} for my insurance, {$100.00} for the land property tax and a small slush fund that some companies require for both this year and XX/XX/XXXX. Instead they have my escrow at {$460.00} a month, which I cant afford a {$2000.00} payment. My P & I is a little over {$1400.00} which when I had the home built I had asked about the amount of my taxes with the county to make sure I could afford the total payment and because I am a XXXX Vet I get a discount off my assessment of my home. So in XX/XX/XXXXwhen my property taxes will come into effect, my taxes will only be no more than {$1600.00}, instead of {$2700.00} a year. I have asked for an escrow adjustment, this like I said been going on with them since XX/XX/XXXX. They did it and raised my escrow payment even more. I now have over $ 4k in my escrow and am behind about 3k in payments which I would actually be up to date on my payments if they would make the adjustment and apply like I have been asking the extra 3k to my loan. What Loancare does is seeing I am only paying them {$1400.00} each month as I cant afford the escrow payment and they will not adjust it to the correct amount, they keep my monthly payment in an escrow account and wont apply any of the funds to my loan until they get the next payment and finally gets the total payment asked for. I was told when I talked to them that because I was n't paying MIP I could close my escrow account and handle it on my own, I only had to send in an email asking for that and they would send me the paperwork. I did that and got a letter from them saying that because I was 30 days late on my payments I could n't close my escrow which is their fault not mine. I am to the end of my rope, and I need help from someone to resolve this issue before I lose my home and am homeless. Loan Care is the worst company I have ever dealt with in my XXXX years. I have owned 2 other homes and never had an issue like this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-25

Hinkley, CA

Trouble during payment process

Mortgage: Conventional home mortgage

Complaint: My loan was transferred to Loan Care. I received a letter sometime in late XX/XX/XXXX ( letter datedXX/XX/XXXX ) that my loan was being transferred. The transfer effective date wasXX/XX/XXXX. My XX/XX/XXXX payment was mailed and must have been lost and it never appeared. During this time we decided to sell our home and buy another. We did not find out about the payment issue until our current lender ( we have not closed yet due to this problem ) informed us that we had been reported being late 2 times for 30 days. How is this possible? We believe no late should have been reported. The transfer was handled very poorly and there should be some time allocated when a loan is transferred. I read in your website that they should not report me. We are now in limbo as the sale of our home has closed and we have paid the loan off on XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-25

Blue Springs, MO

Struggling to pay mortgage

Mortgage: Other type of mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response

2017-08-24

Steubenville, OH

Trouble during payment process

Mortgage: Conventional home mortgage

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation

Timely Response