LoanCare, LLC
Consumer Complaints
There are over 2906 complaints on file for LoanCare, LLC. Dated between 2019-12-04 and 2012-06-13.
Complaints Page 59
2018-01-16
Gr, MI
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: I called Loancare towards XX/XX/XXXX or XX/XX/XXXX. It took many calls to even get through to their cs dept. Finally, I was able to speak with someone about working my XX/XX/XXXX mortgage payment into my future payments ( aka, a payment plan ). My normal rate was around $ XXXX month. After the plan got set up, I was paying them $ XXXX month. I also had to fax them a form stating I agreed to the plan. I was assured that this debt would not appear on my credit report since I set up a payment plan with them. My mortgage payment was not 30 days past due at the time I set this up. I then received a letter in the mail telling me that my mortgage was late. I called and again, after many calls, finally got through to someone who said she had no idea what I was talking about as far as a payment plan for XX/XX/XXXX. So, obviously, that concerned me because it 's my credit and my home we 're talking about here and I have never been 30 days late on a payment. After a frustrating call, getting no where, I hung up and decided to leave a review. Then they responded to my review just asking me to email them. I was all paid up on my payment plan by XX/XX/XXXX and so I emailed them and asked specific questions like if they could confirm I was all paid up and my mortgage payment would return to the normal rate. Their response did not answer my questions and so I then responded, immediately, to the same email and they " promised '' to respond by XX/XX/XXXX. This was after 3 emails to them. So, here comes XX/XX/XXXX and still no response. I emailed them 2 more times and no response as of today. It is unfair that my account was transferred to LoanCare through XXXX XXXX XXXX without my consent and now I have to deal with a company that literally has no customer support. Here are my questions for Loancare who will not respond to me anymore.
Thank you. The letter you sent caused confusion on my end.
Can you please confirm, yes or no, the following questions : 1. Is my XX/XX/XXXX payment going to be {$540.00}? ( Y or N ) 2. Were the extra amounts I was paying, that started in XX/XX/XXXX being applied towards my XX/XX/XXXX mortgage dues for the repayment plan? ( Y or N ) 3. Were the extra amounts I was paying, that started in XX/XX/XXXX being applied to Principal instead of the XX/XX/XXXX mortgage dues? ( Y or N ) I need assurance that LoanCare has NOT been reporting to the credit bureau that I have missed my XX/XX/XXXX payment, because I set up the payment plan in XX/XX/XXXX, and was assured that it would not go on my credit as a bad debt.
Can you confirm that LoanCare is not on my credit report through any of the credit agencies? ( Y or N ) Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-16
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-16
East Rockaway, NY
Trouble during payment process
Mortgage: VA mortgage
Complaint: Hello! I have had a VA mortgage with XXXX XXXX for the past several years. I had absolutely no problem with their customer service and was always on time with my payments. XXXX sent a letter in XXXX letting me know that my loan would be transferred to LoanCare as of XXXX. I work in the XXXX industry so understand this is a normal practice.
In late XX/XX/XXXX I prepaid my XXXX property and school taxes to my county ( ~ {$7500.00} ) and called XXXX mortgage to let them know not to make the XX/XX/XXXX payment and to inquire if I could decline an escrow account going forward since I have had my loan for more than 12 months, have made timely payments, and am ~55 % LTV . The agent explained that I can decline escrow however LoanCare would begin servicing my loan on XX/XX/XXXX so it was best to wait until then to take action.
This began a 2 week odyssey of trying to get information from LoanCare on my mortgage loan. I called XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX and the computer service either gave me an odd busy signal or hung up on me while I waited on hold. I called again on XX/XX/XXXX and after waiting on hold for 15 minutes for a customer service agent, was told that LoanCare had not processed my loan into the system yet and it could take a few weeks. When I asked if I could be moved up the priority list because of my escrow questions/information i was told there is no way to do that and to call back a week later and it would probably be in the system. In the meanwhile I have been going on the website with my loan # and social security # to see if my loan is entered and everytime i try I get the error message " no records found. '' I called again today ( 1 week later ) twice and both times, after sitting on hold for 10 minutes, the computer system voice told me to enter my phone number and someone would call me back.
This is the worst customer service I have ever experienced. There are several issues here : 1 ) I have not made a mortgage payment yet for XXXX and am not going to send the $ until I know that they have possession of my loan in the system and accurate records.
2 ) I do not want them to make a payment on my property/school taxes due on XXXX because i have already paid. If they make the payment it 's a financial loss to me and a lot of time on my end to try to have my county refund the payment.
3 ) I have been waiting for weeks to have my escrow account turned off, the money in the account returned, and my new payment calculated. This is $ $ $ that LoanCare is earning interest on and I am not.
4 ) I have a right to my full loan information and 2 weeks have gone by where I can not access it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-15
Hon, HI
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: I 'm so frustrated with this company. First off we had an amazing company that sold off our loan to this one and we were XXXX overseas.
Immediately, i had issues paying online so had to call in our payments monthly, which I had to pay an additional {$15.00} just to pay by phone. When I FINALLY was able to get a real customer service rep on the phone he had an extremely poor & aggressive attitude and when I stated we 're military XXXX overseas and surely we were n't the only customers of theirs that could not access the website he stated " Well obviously NOT, our website is for US residents only ... '' Like who thinks it 's ok to talk to someone this way? So because we were XXXX overseas we get penalized by LoanCare and forced to pay additional fees just to make mortgage payment?!
I am currently trying to pay our bill, we now live in Hawaii and able to access the site online but for 3 solid weeks I have not been able to get a single person on the phone. I get prompted to leave a number and the next available team member will call but I 'm certain they just dump that list and never call anyone back. I have sent multiple emails with no response other than an automated reference # that the email had been received.
I wish we were in a position to refinance with someone else. This is completely absurd.
I have reset my password 3 times and still it 's telling me that it is incorrect.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-15
Garrett Park, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: We are going through financial hardship and we submitted a loss mitigation application in XXXX XXXX. The loan company is difficult to get a hold of. We faxed documents and we would follow up with a call and told application is in review, Then weeks later something comes in the mail saying " we are missing pg 3 & 4 '' we would email it to the email provided and no response. So finally we received a letter in XXXX XXXX saying loss mitigation application denied for not sending information timely. This is very frustrating we are now 3 months behind and can not get any help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-13
Fort Worth, TX
Trouble during payment process
Mortgage: FHA mortgage
Complaint: To whom it may concern, Im writing this letter to complain about the deceptive service Im receiving from my mortgage servicing company Loancare aka Myloancare.com. They sent me an escrow analysis in XX/XX/XXXX which forecasted the property taxes to be higher than expected which resulted in my monthly mortgage payment to increase. I called them to get some information about the process of getting this adjusted when the actual taxes are paid on my property because I knew the tax amount would be less than forecasted. I was told to call back towards the end of XX/XX/XXXX after Loancare pays the exact amount of taxes on my property. As I was told I did call on XX/XX/XXXX and I confirmed that the taxes were in fact paid at the beginning of that month, I also confirmed that the amount is about {$1000.00} less than what was forecasted on their XX/XX/XXXX escrow analysis so I requested a new escrow analysis. The agent told me that the new analysis would be completed by XX/XX/XXXX. On XX/XX/XXXX I called Loancare to inform them that Im not seeing the updated info yet so they told me that the XX/XX/XXXX deadline I was previously given was incorrect and that I should wait till XX/XX/XXXX for that info. Again XX/XX/XXXX came and went and the escrow analysis was not completed so I contacted them again and was told that this process should be done by the XX/XX/XXXX and if not I should request to speak with a supervisor. I called back on the XX/XX/XXXX since it wasnt done again and even spoke to a manager but they all stated that the analysis was not done yet and that by Friday XX/XX/XXXX the system should update and reflect the up to date numbers. Today is Saturday XX/XX/XXXX and again no new escrow analysis was posted or updated.
I feel that Im being given the runaround and that they are not honoring these deadlines/timelines they keep providing me. I even sent an email to their customer service and I just received the automated response but no resolution. Its not professional to lie and deceive customers or send them the message that things would be done when Loancare feels like it. After all of these attempts and the pattern of their business practices I feel that this delay is intentional and I want this analysis to be completed and my information updated as soon as possible so we can budget for our mortgage accordingly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
MI
Trouble during payment process
Mortgage: FHA mortgage
Complaint: on XX/XX/XXXX my mortgage was sold to Loancare, it has been a mess ever since. My home owners insurance was not getting paid out of my escrow I began getting notices from my insurance company starting XX/XX/XXXX, being nave I thought it would clear up and with all of the changes it would get paid within the allotted time, I got a second notice the following month so I took action and continued to call Loancare to force their hand in paying. After being lied to about the payment being overnighted I had to call over and over finally the payment was overnighted and received by my insurance on XX/XX/XXXX. They have over drawn on my escrow account because instead of paying my insurance when it was supposed to be paid, they paid my taxes in XX/XX/XXXX that were n't due until XX/XX/XXXX.
I am currently battling with them to process my house payment that was due XX/XX/XXXX and I paid it through my bill pay on XX/XX/XXXX which was an electronic payment and slotted to get to the mortgage company by XX/XX/XXXX, my late fees will begin on XX/XX/XXXX. I called Loancare on XX/XX/XXXX and they told me they never got it, so I called my bank and they confirmed that the money was transferred to the correct place. My bank has sent over all of the information to Loancare and now I am waiting for this to get straightened out. Late fees are not an option when I paid on time and I can prove it with bank statements.
Loancare is almost impossible to get through to, and when you finally get through they tend to hang up on you or blatantly lie to you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Apple River, IL
Trouble during payment process
Mortgage: FHA mortgage
Complaint: My mortgage that was current with no issues was sold to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Ca XXXX And I have never received any contact or information I have tried numerous times to contact via website but can not get access due to do not have my new loan number. Calling multiple times daily and can't get through and have left my number multiple times a day with no call back I have my payments and can not make them I am afraid of foreclosure or negative impact on my credit Just want my information to be able to pay my bills
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
WA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: In XX/XX/XXXX I sent Loancare {$200000.00} to recast my loan. The {$200000.00} was applied to my loan on XX/XX/XXXX. This brought my loan balance to 47 % of the original loan. On XX/XX/XXXX Loancare deducted {$130.00} from my escrow for mortgage insurance. I assumed this might be for XX/XX/XXXX and ignored it. On XX/XX/XXXX Loancare deducted another {$130.00} from my escrow for mortgage insurance. On XX/XX/XXXX I sent an email to Loancare 's support and asked why they are still deducting mortgage insurance when my loan is at 47 %. On XX/XX/XXXX I received this resonse " We have received your recent inquiry in regards to your mortgage account. Our records show that your records show that your recast modification is set to start on XX/XX/XXXX. '' I sent another email telling them that did not answer my question that the recast has nothing to do with my present loan balance. They did not respond. On XX/XX/XXXX I called customer care and the representative told me I needed to send an email to cancel the PMI. On XX/XX/XXXX I sent an email to support to cancel my PMI and return the mortgage insurance funds back to my account. I did not get a reply. On XX/XX/XXXX Loancare deducted another {$130.00} from my escrow for mortgage insurance. On XX/XX/XXXX I called customer care again. I talked with XXXX # XXXX. I asked him if I could talk with a manager to get the mortgage insurance payments refunded. He said I ca n't talk with a manager but he sent an email to his supervisor who would get back to me in XXXX or 4 days. I did not get a response. On XX/XX/XXXX I called customer support. I talked with XXXX # XXXX. She told me it would be taken care of by Mid XX/XX/XXXX. I asked her to see if it could be escalated since I am refinancing. She told me to call back XX/XX/XXXX. I called customer support XX/XX/XXXX and talked with XXXX # XXXX. She told me they were not going to refund the mortgage insurance payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
TN
Trouble during payment process
Mortgage: FHA mortgage
Complaint: On XX/XX/XXXX my wife and I purchased a home. Soon after purchasing this home my mortgage was sold to XXXX XXXX XXXX XXXX. My first payment was due on XX/XX/XXXX. On XX/XX/XXXX I scheduled a payment to be made to this account for XX/XX/XXXX. Attached is a copy of the confirmation. I checked my account on XX/XX/XXXX and found that this mortgage payment was never taken. I contacted XXXX XXXX XXXX and was advised that the check was returned and I owed a {$30.00} fee. I asked why the check was returned and was told that the bank returned the check. I told the rep that there must have been a mistake but I will make another payment. While on the phone with this rep she stated to me that she could see the payment. At this point I thought the issue was over until I checked my account again and found on XX/XX/XXXX that the payment was again returned. At this point I contacted my bank thinking that there must be an error at the bank. While speaking with XXXX ( XXXX XXXX XXXX XXXX XXXX ) I was told that XXXX XXXX XXXX has never attempted to take any money from my bank account and they do not show any returned checks on my account. At this point I began attempting to contact XXXX XXXX XXXX via Email and phone calls. Attached will be my phone records, email attempts, and payment confirmations I received from XXXX XXXX XXXX. On XX/XX/XXXX I submitted a email through the website requesting a call back about this issue or any type of response involving this issue and have yet to receive any communication. At this point we are at XX/XX/XXXX. I received notice that my XX/XX/XXXX payment was not made and I again received a returned check fee. I attempted to contact XXXX XXXX XXXX 4 times during business hours and left my phone number for a call back. I have yet to receive this call back. On XX/XX/XXXX I attempted to contact XXXX XXXX XXXX via phone 14 times through their phone number and again left my number for a call back which I have not yet received. My wife was able to make contact with XXXX XXXX XXXX who stated that we were being untruthful and that I have not attempted to contact them, request a call back, or emailed them in relation to our account but in fact they have attempted to contact us. Attached is my call log from XX/XX/XXXX to XX/XX/XXXX which shows they have not attempted to contact me. While speaking with my wife they refused to contact me as I am the one who pays the mortgage. My wife spoke with Customer Rep # XXXX who told my wife that if we submitted a check for the amount of {$3100.00} by paper check he would wave the {$60.00} in returned check fees. This amount was to cover XX/XX/XXXX and XX/XX/XXXX payments. The total amount for 2 months payments is {$3000.00}. This rep attempted to lie and have my wife believe the fees would be waived by paying this amount but in reality we would be paying the fees by deception. So on this date XX/XX/XXXX I mailed a paper check to XXXX XXXX XXXX to their XXXX XXXX and thought this was over. Today when I arrive home from work I find a letter from XXXX XXXX XXXX which states due to non-payment my account is in default and to contact them immediately to arrange payment. At the bottom of this notice it shows their office hours end at XXXX est. I attempted to contact XXXX XXXX XXXX 10 times on this date and received a message to leave my phone number and due to history I do not expect to receive a phone call. On the last few times of attempting to contact them I received a message which stated if receiving this message during regular business hours please try again or if after hours wait until regular business hours. With their statement saying they close at XXXX XXXX est and me calling at XXXX est. I do not understand. At this point I contacted my bank again. My bank advised that the check submitted has not been processed or even submitted for processing. So I made the decision to cancel this check at a {$34.00} cost to me and attempt another online payment which says if made by XXXX est it would be credited to my account. This payment has not been processed yet, it does not reflect in my payment history on the website, and it does not appear in my pending transactions with my bank. To attempt to end this nightmare of attempting to for the 4th time my mortgage I submitted this payment for my mortgage payment amount as well as all fees that I was unrightfully given by this company. At this point I do not know what else to do. After all of the calls, emails, and attempts at payment I am at a loss and fear that this company will try to foreclose on our home even after my attempts at payment. I have never been late on a payment on any account in my life and now I am living this nightmare. I am seeking your help with this issue. Thanks. Also attached below is the call records from my cell phone number for the selected dates. The numbers assoc. with this company are XXXX and XXXX. Thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-12
Oxford, GA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I refinanced my home with another lender in XXXX XXXX. It is now XXXX XXXX and I have yet to receive my {$3000.00} escrow refund.
Account XXXX was paid in full on XXXX/XXXX/XXXX. LoanCare , LLC released my property tax escrow in the amount of {$3000.00} to my tax office on XXXX/XXXX/XXXX. The tax bill was already paid by the new lender upon receipt of the LoanCare payment on XXXX/XXXX/XXXX. XXXX XXXX XXXX office returned the payment to XXXX XXXX on XXXX/XXXX/XXXX. I have made several phone calls, emails to the company to inquire about the delayed processing. I 've gotten the run around since XXXX, being promised escalations and rush on the return to no avail. I have spoken to supervisor XXXX XXXX on 2 occasions, only promised that the check should be mailed soon. My online account shows the contractor returned the check to LoanCare LLC on XXXX/XXXX/XXXX and there has been no further processing as I spoke to a customer service rep, XXXX # XXXX today. She assured me that no one was trying to " keep my money '' only to return to the line with her humblest apologies as the delay is duely noted in my file. I would assume the company is well beyond their legal limit to refund my escrow overpayment.
I am a single mother and my children are still awaiting their delayed XXXX gifts that were promised to them as I was unable to afford anything due to being over {$3000.00} in arrears due to this fiasco. And now they have birthdays coming up, and I will have nothing for them, yet again. I am unable to make this month 's mortgage payment for my home as I have maxed out all of my lines of credit trying to compensate for the missing funds over the last 3 months. LoanCare does not seem to have a good system in place with their tax contractor XXXX, as they held my funds for over 6 weeks and not a single soul at LoanCare could provide me with an update despite their self admittance of several attempts to follow up with XXXX about the returned check. Furthermore, it is not the problem of the customer that your contractor is ill equipped to handle refunds in an appropriate time frame. I am so glad this company is no longer servicing my loan and I would not recommend anyone to finance with them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-11
Slippery Rock, PA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-10
Fountainville, PA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: My name is XXXX XXXX and I reside at XXXX XXXX XXXX, XXXX, PA XXXX. I am writing to complain about my current mortgage servicer, LoanCare LLC ( NMLS ID # XXXX ) and State of PA Mortgage Lender Licensee # XXXX who is requiring excessive escrow funds in violation of the Real Estate Settlement Procedures Act and Regulation X, Section 1024.17 ( c ). On XX/XX/XXXX, my husband and I refinanced our mortgage through XXXX XXXX, who subsequently sold the servicing of our loan to LoanCare LLC. Since property taxes are due in XX/XX/XXXX, XXXX XXXX required that our taxes totaling {$2500.00} be collected and paid at settlement. When the servicing rights were sold to LoanCare LLC, they performed an escrow analysis and paid the XX/XX/XXXX taxes again. This duplicate tax payment created a substantial shortage in our escrow account and LoanCare LLC immediately performed an escrow analysis and increased our monthly mortgage payment by {$250.00} to cover the escrow shortage.
I immediately contacted LoanCare and found out that they paid the XX/XX/XXXX taxes which had already been paid at settlement.
They refused to research and reanalyze my account. LoanCare stated they contacted the tax collector and the tax collector told them the taxes had not been paid. However, I subsequently contacted the tax collector who provided evidence that the taxes had been paid. The township tax collector received the duplicate tax payment from LoanCare and immediately refunded the duplicate payment back to LoanCare, who confirmed they deposited it back into my escrow account. At this time, I have requested that LoanCare reanalyze my account to remove the excess escrow payment covering the alleged shortage. They have refused to reanalyze my escrow account and stated it is scheduled to be reanalyzed in XX/XX/XXXX and I have to pay the excess escrow until XX/XX/XXXX. I can not afford the extra {$250.00} per month for the next 4 months which will only increase the surplus in my escrow account way above what is permitted under the Real Estate Settlement Procedures Act including the 2 month cushion. LoanCare simply states Ill get a refund of the escrow surplus sometime in XX/XX/XXXX after the XX/XX/XXXX analysis is completed. I have filed a complaint with LoanCare regarding the now known excess escrow payment requirement, but they refuse to respond to my complaint emails as well as acknowledge receipt of my complaint which is also in violation of RESPA and Regulation X, Section 1024.35 ( d ) under Error Resolution Procedures. I have told them that I can not afford the excess escrow payment and would submit the initial monthly payment determined by XXXX XXXX to which I have the ability to pay. However, LoanCare is encouraging me to go into default for no reason other than the result of their mistake in paying my taxes twice.
At this time I am reaching to you for assistance. LoanCare simply wants to maintain an excess in my escrow account enough to pay the following years property taxes which I can not afford. Please help me and penalize LoanCare for violating RESPAs Regulation X relating to escrow funds and error resolution acknowledgment requirements.
Thank you for your assistance.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-10
Oliver, WI
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-09
Mount Pleasant, SC
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-09
Edenton, NC
Took or threatened to take negative or legal action
Debt collection: Mortgage debt
Threatened or suggested your credit would be damaged
Complaint: I submitted my paperwork for a Loss Mitigation/Loan Modification with Loancare ( my new mortgage company ) on XX/XX/XXXX. My request was that my mortgage amount should be lowered so that I could afford to make monthly payments.
Although I had submitted every single document they requested, they continued to delay taking a final decision. I made numerous phone calls to their Customer Service department, even spoke with supervisors in the Loss Mitigation department in in XX/XX/XXXX. I wrote down the names of those supervisors and customer service staff. All of the Loancare staff assured me that I will NOT be reported to the credit bureau for late payment, since they were still processing my Loss Mitigation request. In fact, an under writer was reviewing my completed file. In early XXXX, I was informed that my paperwork had been transferred to an under-writer, for me to expect a phone call, email and letter about my request anytime before XX/XX/XXXX. XXXX XXXX and another supervisor confirmed that I 'll get a final answer by XX/XX/XXXX about my request for loan modification/loss mitigation.
I was shocked to learn that in early XX/XX/XXXX, Loancare had reported me to all three Credit Bureaus for being 180 days late in my mortgage payment.
My Credit is ruined and I 'm unable to get a loan to buy a new home for my family.
Loancare reported me to the credit bureau for non-payment while the mortgage company was still processing my request for Loss Mitigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-09
Grants Pass, OR
Trouble during payment process
Mortgage: Other type of mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-09
Royse City, TX
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-08
Garrison, MD
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account status incorrect
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-08
Garrett Park, MD
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-08
Vaughn, MT
Trouble during payment process
Mortgage: VA mortgage
Complaint: My husband and I are trying to get the mortgage company to endorse and return our insurance claim check on damage that was done on the roof and interior of our house. I faxed them the invoices on repair and payments made to the contractors. They said that unless they get invoices showing that everything has been paid in full they will not release the check. They keep changing requirements for us to get the check back every time we talk with them. I have one invoice that still shows {$2500.00} owed to XXXX XXXX with XXXX XXXX XXXX XXXX ( XXXX ) XXXX. We paid him but never got a receipt stating paid in full. I have been unable to get an invoice showing paid in full. Where I am confused is the insurance check is supposed to be what pays the contractor. If the mortgage company is holding the insurance check hostage how are individuals supposed to pay their contractors? I am sure that not all individuals have money in their savings to pay large sums of money owed to their contractors. I have suggested that Loancare call the contractor if they doubt payment was made. I just would like to get reimbursed for what we took out of our savings account to pay both our contractors on amounts not paid by the insurance company and from the check Loancare in holding and will not give to us in the amount of approximately {$3600.00}. We only owe a little over {$100000.00} on our loan. The house is valued at over {$400000.00}. We have never missed or been late on a payment. This is very frustrating. We have gone through 2 house inspections to verify work was completed ( 95 % ). Work that was not completed was some minor repairs that was not reimbursed by our insurance company. We plan on doing those repairs on our own dime this summer. XXXX determined that what our contractor was charging was over what they thought the work should have cost. Loan # is XXXX with XXXX. XXXX XXXX XXXX and XXXX XXXX XXXX ( XXXX ) XXXX You have permission to share our experience as long as our personal info is removed so we do not have a problem with identity theft.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-06
Baton Rouge, LA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-04
Coalinga, CA
Struggling to pay mortgage
Mortgage: VA mortgage
Complaint: XXXX XXXX Deed in Lieu documents were signed and notarized. The lender sold the loan shortly after to the current lender. The documents were misplaced in the process of transfer. The current company communicated to me on XXXX XXXX, XXXX, that the documents were being recorded. Today, the company tells me they need an updated appraisal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-04
Discovery Bay, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We suffered water damage to our home which resulted in an insurance claim. We followed the recovery procedure beginning with our insurance company. They estimated the damage, and as required forwarded insurance claim documents to our lender including a check for XXXX.Our lender advanced us XXXX on XX/XX/XXXX. On XX/XX/XXXX, we submitted a request for an inspection to release the remaining funds as the repair work was almost completed. We have been advised by our lender that no additional funds can be released until an inspection has been made verifying the repairs. Since XXXX XXXX, we have spoken to a representative of the lender's insurance claim department 11 times informing them that we have not been contacted by an inspector. Each time they advised us they would ask for a new inspection and were told we will be contacted by an inspector to schedule an inspection. We have never received that call.On XX/XX/XXXX, the project was completed. On XX/XX/XXXX our insurance company gave us a final payment of XXXX which I am reluctant to forward to our lender. During this entire time, we have used money from our savings to pay our contractor's bills.The name of the lender is Loancare. Their insurance processing center is located at XXXX XXXX XXXX, XXXX, SC XXXX. Loancare's tracking No. for my claim is XXXX.We appreciate your assistance with this matter as we have no other recourse.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2018-01-04
Indianapolis, IN
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation