LoanCare, LLC
Consumer Complaints
There are over 2906 complaints on file for LoanCare, LLC. Dated between 2019-12-04 and 2012-06-13.
Complaints Page 35
2019-02-23
Liverpool, TX
Trouble during payment process
Mortgage: FHA mortgage
Complaint: To whom it may concern, I am sending this email to document and make the CFPB aware of LoanCare being in violation of my rights and committing unjust actions.
At the beginning of XX/XX/XXXX my County mailed me a notice informing me property taxes decreased by {$480.00}, and still to this day LoneCare is refusing to adjust my mortgage and currently charging me an extra {$480.00} for the entire year of XX/XX/XXXX and now for the begin 2 months of XX/XX/XXXX. When I received a new tax statement in the mail over 1 year ago informing me of my new tax obligations, I immediately contacted LoneCare, who refused to accept a copy of my documentation, and in fact I was told by your Company Representative, " I'm sorry but we have to charge you the amount that's in our system, not by the amount on the statement received from the County 's District Appraisal. '' I don't quite understand why LoneCare refused to accept my new documentation, but I am aware that their actions were and still are extremely unprofessional, negligent, and unjust. Also, as a paying consumer I confidently believe that at the very least my consumer rights were violated, therefore, LoneCare is in possible Breach of Contract and must be held accountable. For not only refusing to adjust my mortgage laterally according to my County 's Appraisal District, but also for then preceding on to increase my monthly payments by approximately $ XXXX/month. In which, then took it from $ XXXX/month to $ XXXX/month, with claims that my escrow account balance was over Negative {$3000.00} a $ XXXX/annual increase of my Homeowners Insurance policy, I had acquired over the year prior. ( Yes, I changed policies during my renewal date, & I also put down {$800.00} of the {$1300.00} ), I knew It was a scam, but since they had waited so long I couldn't prove it, and with a escrow account there's so much money everywhere, it's easy to get confused on what money is going where and for which year the payment covers. But over time periodically tracking my account and the money they claimed I owed them, I was able to catch on to what they were doing to me.
As my mortgage servicer how could you let me escrow balance get this far in the negative without necessary making adjustments in a timely matter, that would allow the consumer to effectively transition to the new increased homeowners insurance policy. However, LoneCare did not Act In Good Faith and they didn't give my family time to adjust to the new insurance increase, instead they continued to charge me at the same rate for months and months, causing my family to literally overnight have to go from paying $ XXXX/month to $ XXXX/month, ( for 1 year ) while still over charging us $ XXXX/yr for our taxes and paying the County Tax Appraisal $ XXXX/yr inl! As if they are trying to make us have to foreclose. Immediately after receiving this outrageous adjustment I contacted LoneCare, who assured me that their calculations were correct and that I owed them over {$3000.00}. They then agreed to allow us to pay $ XXXX/month for 2 years in order to meet their expectations.
Now here we are 1 year later, and I am still be charged the same $ XXXX/yr tax rate, and they're still insisting that I owe them money, so now that I have paid the entire " negative '' escrow balance, after submitting a {$1700.00} payment toward my escrow account that already had a balance of {$1200.00}, it turned into {$3000.00}, and it's only XX/XX/XXXX. After, paying the remaining " negative escrow balance, '' they only agreed to decrease my monthly escrow payment by {$120.00}, which took it from $ XXXX/month to $ XXXX/month X 10 months remaining= {$3600.00} more in addition to the {$3000.00} current balance. In conclusion, LoneCare will have collected a total of {$6600.00} " Escrow '' money from me over the course of 1-year, to cover my annual escrowed bill balance of {$3200.00}. This is less than half the amount that's LoneCare plans to take from me in XX/XX/XXXX. So basically LoanCare steals from me and I am responsible for replacing the stolen payments, while continually paying pre-established payments?
These actions are not only negligent, they are unlawful, and causing my family of XXXX to struggle for an entire year is unjust. LoneCare refused and ignored and is still ignoring my request for a tax reassessment, while over charging severely unlawfully overcharging me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-22
Newark, NJ
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: My home is currently in the foreclosure process. We went through mediation and I was offered a trial modification, I made all of the payments on time and continued making payments after the initial trial period. I was told I would receive a package in the mail when I successfully completed the trial payment plan but never told when to expect it only that it would arrive at some point after the 3 months were successfully completed and that I should continue making payments in the interim. I received the package late since the delivery service did not put it in my mail slot, it was mixed up with a neighbor 's mail. When I finally did receive it, a month later, I returned the completed documents within 24 hours. My modification was rejected stating they hadn't received my completed package. I appealed and was rejected now citing completely different reasons for the rejection. They claimed my income could not support the mortgage payments however I had been making the payments under the trial plan as agreed and continued doing so after the initial trial period. My income had in fact increased by 30 % from when I initially purchased the home. One of the contributing factors behind me falling behind on my payments was that they increased my payments by {$300.00} per month without any notice and when I called to see why my payments were increased they were unable to provide any reasoning. I am a single parent of XXXX so this created an undue hardship in conjunction with other unforeseen circumstances. I am able to pay my mortgage and would like to continue doing so but they seem intent on foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-21
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-21
Lincoln, CA
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-21
Lansing, MI
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-20
Cheyenne Wells, CO
Trouble during payment process
Mortgage: VA mortgage
Complaint: Last year, we had two significant hailstorms, and my house required substantial repairs. My insurance company paid for the repairs but required my mortgage company to co-sign on my check. I sent them three checks valued at : {$1400.00}, {$2800.00}, and {$23000.00}. They withheld 10 % of the total value of my claim ( {$4700.00} ) until the work was 90 % complete. They must inspect all work before they disperse portions of your insurance check. Several of my fellow soldiers on XXXX XXXX warned me that this company was taking their money and placing it an interest-bearing account then refusing to disperse the money when the work was complete.
On XX/XX/2019, we contacted LoanCare to get an inspector to my home. They failed to send an inspector for nearly two months and refused to allow me to speak to a supervisor. I've requested an inspector every week since and to talk to a supervisor and they continue to ignore my requests. They typically say, " it's been escalated, '' or " there's no supervisor available you one to call in 48 hours '', and " the vendor hasn't responded. '' Despite my frequent requests, there has been no inspection scheduled, no supervisor has ever contacted me, and the remaining funds have not been released. I need to pay my contractors and shouldn't suffer consequences because of the company 's inability to assign an inspector.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-19
GA
Trouble during payment process
Mortgage: FHA mortgage
Complaint: I have tried contacting my mortgage company loancare or XXXX services for months.Have n't been able to get in touch nobody ever answers.It shouldn't be this hard to pay my payment. I've read alot of bad reviews on this mortgage company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-18
South Florida, FL
Struggling to pay mortgage
Mortgage: FHA mortgage
Complaint: In 2017 myself and the borrower was effected by hurricane Irma and requested a forbearance and was immediately approved and advised once the forbearance was done one of two things would happen we would be asked to do repayment or a modification. Coming towards the end of the our forbearance we were given an opportunity to go through a loan modification all we needed to do was submit documents such as pay stubs, bank statement and a hardship letter which we did.After many months of resending and submitting the same documents and no response from loan care we were finally was denied for our modification and was told that it was due to lack of income and an increase in payments. Confused by this we asked them to go into further detail and each time we spoke to someone we were told something different. We finally reached out to the attorney general and recieved an honest response stating our denial was also because we never submitted a document stating there was no damage to the home. Although we spoke to several agents no one ever mentioned this very neccessary document that was needed. We were offered a second chance to resubmit all the same documents again which we did and still to this day have not received our modification. The lack of payment has been placed on credit report as well we have received a letter stating we owe all those months of missed payments. Before we even reached so far down the rabbit hole myself and the borrower have asked numerous time can we start making payments in good faith because we did not want to owe a substantial amount if things did not get approved and was advised against it. Our goal is to get or mortgage reinstated and to continue our payment and avoid foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-18
Magnolia, TX
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-18
Elkton, MD
Trouble during payment process
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-17
Rehoboth Bch, DE
Trouble during payment process
Mortgage: Other type of mortgage
Complaint: In XX/XX/XXXX a notice was received stating an increase in the mortgage payment of approx {$130.00} would begin XX/XX/XXXX. A call was made to Loancare, the mortgage holder to ask why there would be an increase. Initially the representative did not know why and after requesting a research be done as to why I called back and was told it was because the property taxes doubled. I advised them that was not possible. They advised me to contact my county for tax information. A call was then placed to my county and they advised me that the mortgage company was late in making XX/XX/XXXX taxes after the purchase and 2 payments, XX/XX/XXXX & XX/XX/XXXX was paid including a late fee on XX/XX/XXXX iao $ {$1200.00} which was the exact amount that the mortgage company advised me was my new tax amount. I called Loancare and advised them of their error. After not being able to get a resolution from the representative, I then asked for a manager. That manager understood their error and said would put a request for the taxes to be corrected and I was told not to make a payment for XX/XX/XXXX and it would be a couple weeks for the resolution to take place. After several calls and no resolution I asked for another manager and spoke to XXXX in collections. He advised he saw all the notes and where I was advised not to make a payment since the system has one payment amount and it would mess up their internal records. I called XXXX again because XX/XX/XXXX was due, he said that he saw where they did receive the tax information from the county and they were just waiting for the update and that they still could not take a payment until their records were corrected. Several calls in the interim and XXXX called back stating that one of their internal departments were waiting for another internal departments for the tax information. Then he called back to advise a VP- XXXX was now working on it and he will have the one department send the other department information. I received one forclosure notice and a couple calls daily. I advised XXXX that I suffer from XXXX and XXXX and this is too much. I have been attempting to resolve this since XX/XX/XXXX. He advised they are not going to forclose it was a system generated letter. I advised it was sent certified. This past week on XX/XX/XXXX XXXX called to advise that they updated the tax information and they are just waiting for the loan to be reamortorized. Once again stating their error and not to make a payment. He would call back on Thursday to take the payment. On Wednesday XX/XX/XXXX I signed another certified letter from Loancare stating forclosure packet. I called and left XXXX a message stating this was effecting me mentally. He called on Thursday the XX/XX/XXXX and said he was submitting request for the loan to be reamortorized and would be a few days and would call me back, but on the XXXX he told me that was already in the works. Since then the credit has been hit for being past due, calls coming in. He said that the forclosure department sends out the packet as a XXXX, for their investors and in the event they are audited but for me not to worry.
In summary, I have been attempting to resolve this since XX/XX/XXXX. I was the one who found out the error and called Loancare to advise their error and what they did. Had I not challenged the difference in my new loan payment and just paid what they said this error would have continued. Had I not made numerous calls and asked to speak to management this would have gotten worse because when I initially asked for research to be done it was not done. This has effected the credit, I have not been permitted to make any payments, they say when it's corrected they can not give me anything in writing showing the new amount until I make a payment even though I requested it. This seems to be something that if/when corrected I still will not be 100 % positive they calculated the amounts corrected. I placed a recording app on my phone and I have the last 2 calls recorded on my phone just to provide me with proof of the calls. They claim all calls are recorded and they have all the notes in the system since my initial call. I am XXXX, suffer from XXXX XXXX and XXXX XXXX. I need help. The current manager I am speaking to is XXXX XXXX ( think that's his last name ) but his direct phone number is XXXX. This goes directly to his desk.
Company Response: Closed with explanation
2019-02-16
9 Mile Point, LA
Trouble during payment process
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-15
Lenzburg, IL
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-15
Anchorage, AK
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-13
Katy, TX
Struggling to pay mortgage
Mortgage: FHA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-12
Crosby, TX
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-11
Trouble during payment process
Mortgage: VA mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-10
Everett, WA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We paid {$34000.00} as a principal payment to our mortgage which was owned by the company Loancare. This money applied to the loan and then treated as a Misapplication Reversal later, on the day of monthly payment. The mortgage was transferred to different company following the principle payment reversal, but we haven't received $ XXXX back from Loan care. We contacted Loan care twice before XX/XX/2019. We didn't receive any answer from Loan care. our mortgage was sold for the full principle amount even though we had applied the XXXX $ to it.
Our main concern is below.
1. We need our money $ XXXX back from Loan care now.
2. We believe XXXX removed the $ XXXX as Misapplication to sell our loan for a full principle amount even though we had applied money to reduce the principle.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-08
Ehrhardt, SC
Trouble during payment process
Mortgage: Home equity loan or line of credit (HELOC)
Complaint: Four phone calls and a faxed letter requesting the payoff amount on the loan. Attempted to payoff balance online but it was rejected because it exceeded their " limit ''. Attached is a letter that was faxed requesting for the payoff amount. As of XX/XX/2019, still haven't received a payoff amount from them ( XXXX bank / Loancare )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-06
Scottsdale, AZ
Incorrect information on your report
Credit reporting, credit repair services, or other personal consumer reports: Credit reporting
Account information incorrect
Complaint: XXXX XXXX has put a late payment on my credit from XX/XX/XXXX. I was hospitalized for that entire month and the payment had been sent via mail however they had not processed and I had no notifications. Once out of the hospital everything got cleared up however they still hit me on my credit report as a late payment, I have never had late payment with them and still have the account open. The account has been established since XXXX XXXX XXXX has put 2 lates on my credit report XX/XX/XXXX and XX/XX/XXXX. I was involved in a lawsuit and in order to accelerate and end the lawsuit I was forced to not pay the mortgage as the other party kept making me make payments for a house that was no longer mine. We had an agreement with the party that title will be moved over at his name and he would take the mortgage and refinance me out within 6 months. I had no interest on the property and the other party needed to get it off my name. It went 6 months or more and nothing was done so I had to do a lawsuit. The mortgage company was aware of this and said its ok. Now I am hit on credit due to this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-06
AL
Attempts to collect debt not owed
Debt collection: I do not know
Debt is not yours
Complaint: A CALLER THAT SHOWS UP ON CALLER ID AS " LOANCARE SERVICES '' REPETITIVELY CALLS THE ECLECTIC POLICE DEPARTMENT. THERE IS NO ONE ON THE LINE JUST A RECORDING THAT STATES " PLEASE RETURN OUR CALL AT XXXX. TODAY ( XX/XX/2019 ) THEY HAVE ONCE AGAIN CALLED 3 TIMES. I HAVE CALLED MULTIPLE TIMES AND ASKED FOR THEM TO REMOVE THIS NUMBER. I HAVE NO CLUE WHO THE DEBT BELONGS TO BUT THEY WILL NOT REMOVE OUR NUMBER WITHOUT THE PERSON WHO OWES THE DEBT CALLING TO REMOVE IT. THIS IS XXXX! THEY ARE TYING UP AN IMPORTANT PHONE LINE!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-05
Dexter, KY
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: Property Taxes/Ecsrow Account Delinquent due to non payment by LoanCare. I mailed my Property Tax Statement to LoanCare on XX/XX/XXXX. As of XX/XX/XXXX, my property taxes still have not been paid. I have called numerous times, emailed customer service numerous times, have been told that the payment will be mailed by " Friday '' numerous times and they STILL have not paid my property taxes!! I have attached my documentation of phone calls and conversations with dates and names of people that I have spoken to. I am very dissatisfied with the service of LoanCare!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-05
Marlboro, MD
Struggling to pay mortgage
Mortgage: Conventional home mortgage
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-04
New Bedford, MA
Trouble during payment process
Mortgage: Conventional home mortgage
Complaint: We currently have our mortgage with LOANCARE, other names listed on our statement is XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, VA XXXX XXXX XXXX.
Problem # 1. our home value listed on our account page is listed as XXXX. That was an appraisal that was done XXXX XXXX ( * by LOANCARE paid for by US at our request ). Our principal balance is currently at XXXX which puts us at a 73.79 % LTV. LOANCARE has the LTV listed incorrectly they have it listed at 79.3 % LVT. that is a data error on their end. They are refusing to correct their error. I believe they are using an old appraisal and refuse to calculate the LTV with the current home valuation as it is listed on our loan account.
We had in the past missed payments but our mortgage was brought current as of XX/XX/XXXX. All fees were paid and made completely current as of that date. Starting as of XX/XX/XXXX our mortgage was completely current and at the point our home value was XXXX, our principal was XXXX at that point it made our LTV 75.46 %.
According to the Homeowners Protection Act of 1998 ; PMI will automatically terminate as soon as your loan to value reaches 78 %. Because of their error in calculation it has not automatically stopped. Starting as of XX/XX/XXXX we should not have been paying our PMI insurance of {$240.00}, this now 13 payments we have made totaling {$3100.00}.
Because of the error in their data we did not realize that their was an incorrect LVT. We had first reach out to them in XXXX, XXXX to request cancellation. At that point we received a generic letter, XX/XX/XXXX stating they would not cancel because of the late payments we had in the past. That I would understand if we were at an 80 % LTV. Again we reached out in XXXX, XXXX and received the same generic letter XX/XX/XXXX. We have place multiple phone calls with customer service and not one person can admit to the incorrect calculation with our home LTV. This is fraudulent incorrect data. They are in complete violation of the Homeowners Protection Act. I've discussed with them every time I call and they give generic lines to us and state there is no one in the PMI department we can talk to. They say they will escalate to a manager and we will get a call back which we never get. We again reached out and got a letter XX/XX/XXXX with the same generic response " Your monthly payment must be current at the time of the cancellation request ; and you must not have made a payment 30 days or more past due in the last 12 months ; and no payment 60 days or more past due 12 months before that. '' I understand that statement if we were at an 80 % LTV, but we are NOT. We currently are at 73.9 % according to the law PMI is automatic at 78 % as long as you are current ( which we have been since XX/XX/XXXX ) regardless of payment history.
Again a call was placed to LOANCARE on XX/XX/XXXX we again could not get any help with correcting the incorrect data in regards to our LVT to have our PMI stopped. I asked to speak to a manager and was told they would call me back. They called back and acted as if they could not hear me and hung up. I try calling back and am on hold for 1 hour and minutes.
I want the corrected LVT and I want a full refund of the PMI that we should not have been paying since XX/XX/XXXX which is {$240.00} X XXXX {$3100.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation
2019-02-02
Sacramento, CA
Trouble during payment process
Mortgage: VA mortgage
Complaint: We live in a flood zone and our XXXX dues include flood insurance. As we own a condo, our flood insurance policy meets FEMA guidelines by covering 100 % of the total replacement cost of the dwelling ( the total replacement cost for our building in {>= $1,000,000}, and our policy covers up to {>= $1,000,000} ). Prior to our mortgage being sold to LoanCare, we had never had issues with our previous lender accepting our XXXX 's insurance policies. Then, in the fall of XXXX, we found out LoanCare was our new lender, and the nightmares started. First they lost our insurance policies and required us to re-submit them, threatening to place lender-obtained coverage on us if we didn't get them the documents. We submitted them online ( the format they had requested ) THREE TIMES and continued receiving letters saying we hadn't. Repeated phone calls to customer service representatives who didn't know how to help were wasted. When we finally were allowed to be transferred to a " resolution specialist '', she said something to the effect, " Oh, you submitted them online? Yeah, we didn't check there yet. '' They looked it up and saw we had indeed submitted everything, then sent us a letter confirming that they wouldn't obtain coverage and charge us ridiculous premiums for it, so we thought all was good. This all wrapped up in XX/XX/XXXX.
On XX/XX/XXXX, we received a new letter from LoanCare, stating now that our flood insurance coverage was insufficient to meet their guidelines, which they claim are the FEMA federal guidelines. From XX/XX/XXXX through the end of XX/XX/XXXX, my wife and I made upwards of a dozen phone calls to LoanCare, explaining that our policy IS sufficient according to the guidelines ( which they included in that same letter to us ) -- 100 % of the replacement cost of the dwelling. All they kept parroting back was, " It's insufficient. You need more coverage. '' No explanation of why, and it literally felt like banging our heads against the wall. We continued to receive several more letters threatening to obtain flood coverage on our behalf, and continued to call them back. We got our XXXX 's insurance agent involved and he called them directly, only to get stonewalled himself. We finally submitted a complete package highlighting amounts and literally explaining that {>= $1,000,000} ( our policy coverage ) was a BIGGER number than {>= $1,000,000} ( the replacement cost of the dwelling ) and therefore, we met FEMA standards. About 2 weeks into XXXX, we called them again and they tried to tell us it was insufficient. We requested to speak to a manager. We were transferred to another " resolution specialist '' who said, " Oh, I'm looking at it now and we ran the numbers again -- your coverage IS sufficient. '' No kidding! She promised to issue a letter that same day confirming that they had cancelled their threats to obtain flood coverage on our behalf and told us the note would be removed from our file. A week went by and we hadn't received a letter, so we called again on Thursday, XX/XX/XXXX. It was back to square one! It was like the previous week 's conversation had never happened, and the agent this time told us, again, we didn't have sufficient coverage. We repeated the request to talk to a manager, got transferred AGAIN, and again, " numbers were run '' according to the specialist and she said over the course of the phone call that three different supervisors had confirmed that we had sufficient coverage. She promised to personally follow up on our case since we had had a bad experience, and promised to phone us with an update just for peace of mind confirming the letter had been sent on Tuesday, XX/XX/XXXX. The XXXX came and went and we heard nothing, but were traveling, so decided to wait until we got home to follow up. On Friday, XX/XX/XXXX, we logged on to our online account to find a notice that we were going to be charged an annual premium of {$3600.00} for " Flood Gap '' coverage, effective XX/XX/XXXX.
We've now been told three times that our coverage is sufficient and that all threats to obtain coverage on our behalf will be cancelled, yet our next payment is going to include a premium for flood coverage when we HAVE sufficient coverage already. Efforts by our insurance agent have failed, as have ours, and we're at a loss as to where to go from here. LoanCare is flat-out scamming us and we have no way to fight back. We never had an issue with a lender prior to this, and our XXXX and XXXX insurance agent have said that out of the hundreds of condos they manage, they've never experienced anything like this either. We're desperate for help, and I can't believe that what they're doing is legal when we have all proof that we meet the guidelines stated in their requirements. LoanCare has made this such a nightmare that we're tempted to sell our home just so we can get away from this disgusting excuse for a legitimate company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response Closed with explanation